HFT1000 chapters 1-7 quizes UCF

Luxury ships delineate themselves from mass market ships by having a crew to passenger ratio of:

1 crew member to every 1.5 guests

Another step many hotels are taking to conserve resources includes replacing showerheads with low flow devices. These can save _____________ gallons of water for every 5 minutes of shower.

10

Inns sprang up to feed and accommodate pilgrims visiting Rome and the Holy Lands (now Israel) in the:

1200's

In cruising, the term crossing implies:

A cruise that sails across an ocean one way or round trip

In exploring the possibility of becoming a franchisee, what are five potential benefits?

A set of plans and specifications from which to build, national advertising, centralized reservation system, listing in the franchiser's directory, low-fee percentage charged by credit card companies

The average cruise passenger is:

About 46 years old and married

A major benefit of the hub and spoke system adopted by major U.S. airlines is:

Airlines can service more cities at a lower cost

Two organizations that rate and classify hotels are Mobile Travel Guide and:

American Automobile Association

Maglevs are super fast trains that:

Are suspended in the air and propelled by magnetic force

Great service:

Can result in repeat business

Currently, the largest cruise line in the industry is:

Carnival

Special hotel accounts for a company that has established credit with a hotel are called:

City ledger

Club Med has declined in success and business due to:

Club Med has continued to be successful despite declines in other resorts

To be effective as a successful general manager of a hotel, the manager should exhibit all of the following traits except:

Computer programming skills

Cruising began in the 1840's when this ship line made the crossing from England to America.

Cunard

Agri-tourism may be beneficial to tourists and the local community because tourists have an opportunity to:

Develop a respect and appreciation for the hardwork of farmers

Disney recognizes that rewarding employees is not a one size fits all system, which of the following is not a way in which Disney employees might be rewarded and/or recognized?

Employees pay full-price for parking and access to each of the theme parks

Which of the following is not one of the changes an airline traveler might experience?

Free Wi-Fi

The area of the hotel that is often described as the nerve center of hub is:

Front office

Registering a historic property on the National Register of Historic Places provides many benefits except:

Guarantee of no demolition of the site

For sunlight and temperature purposes, Alaskan cruises are only offered

In the summer

Which of the following is not a factor that influences travel decisions:

Infrastructure

In most hotels the executive committee

Is involved in all major decisions but ultimately responsibility lies with the General Manager

Benefits of tourism include all of the following except

It provides a strain on the local infrastructure

Hotels classified by price would include:

Luxury, all-suite, economy and budget

Two major challenges of lodging franchising are avoiding financial failure by the franchisee and:

Maintaining quality standards

The multiplier effect occurs when:

Money is recycled back into the community from the money tourists spend in the local economy

The daily report performed by the night auditor contains key operating ratios used by management including all of the following except:

Number of available parking spots

The White Star Line built ships that were quiet, stable and luxurious. The Titanic was one of these ships, which were the other two built by White Star in the early 1900's?

Olympic and Britannic

All of the following are things cruisers can do to help make cruise vacations more sustainable except:

Overindulge at the buffet and leave food behind

All of the following are potential negative impacts that tourism may have on the local environment except:

Partnerships are formed between governments and local industries to put regulations in place to protect resources

Until the 1830's, which of the following wan not a principal reason for traveling by water?

Pleasure

The triple bottom line or 3P approach addresses all of the following except

Purchases

The first American cruise ship to set sail from New York City in 1867, was named:

Quaker City

Airport hotels are

Range from 200- 600 rooms with full service

Property management systems are designed to assist front office employees in performing functions related to which tasks?

Reservations, rooms, and guest management

Sustainable tourism is often referred to as:

Responsible tourism

A demand forecasting technique used to maximize room revenue is known as:

Revenue management

Franchising hotels began in 1907 by:

Ritz-Carlton

Which of the following hotels has received all of the hospitality industry and consumer organization awards including the prestigious Malcolm Baldridge National Quality Award?

Ritz-Carlton

Infrastructure includes:

Roads, communication, transportation and lodging

The front office, housekeeping, concierge, security and communications all belong to which division?

Rooms

Tourism is an interesting sociocultural phenomenon due to:

Seeing how others live is interesting and exchanging sociocultural values is rewarding

Franchising trends include all of the following except:

Slower growth in the lodging industry

Eco-tourism is often used interchangeably with the term

Sustainable tourism

In house and guest communications in a hotel are managed by:

Telecommunications or CBX/PBX

The Ritz- Carlton Hotel Company, under the leadership of Horst Schulze received which prestigious award for quality in both 1992 and 1999?

The Malcolm Baldrige National Quality Award

The Travel Industry of America is responsible for:

The promotion and development of tourism in the United States

A world cruise:

The ultimate chance to see the world in style

Cultural tourism or World Heritage sites are often designated by :

United Nations Educational, Scientific, and Cultural Organization

Outbound international tourism can be described as:

Visits by residents of a country to another country

Which of the following would not be a moment of truth?

Your car not starting when it is time to leave for a meeting

TQM or Total Quality Management is:

a continuous process that works best when managers are also good leaders

Empowerment is:

a feeling of partnership in which employees feel responsible for their jobs and have a stake in the success of the organization

Ethics

a set of moral principles and values used to answer questions about right and wrong

The interrelated nature of hospitality and tourism means that:

all scopes under the umbrella of the industry have an effect on each other

A commitment to excellence should begin:

at the beginning of ones hospitality career

Interdependency between various segments of the hospitality industry means:

each segment, to an extent, depends on another for business

Three popular forms of ownership used in the lodging industry, which have helped in the rapid expansion of the industry are:

franchising, management contracts, real estate investment trust

Etiquette is about:

how we behave in a given setting