HMGT 3600 EXAM 2
If the minimum wage is $7 and the tip credit is 50% then what is overtime rate
$7
how to find overtime for tipped employees
(minimum wage x 1.5)-tip credit
arbitrators
- grandpa, firm but solid.
executive exemption
- salary -management of enterprise -directs work of 2+ people -hire and fire (GM, department heads)
when developing needs assessments, experts identify three factors to analyze
-need for training -which tasks are required -strengths and weaknesses
professional exemption
-salary -performance of work -knowledge in field -invention (chef)
administrative exemption
-salary -non manual work like business ops -discretion and judgement is significant (HR)
FLSA did 3 things
1. created minimum wage 2. set a max humber of hours someone would work per week 3. required overtime
exceptions to WARN
1. faltering company 2. unforeseeable business circumstances 3. natural disasters
two factor theory
1. hygiene factors met 2. work must be rewarding
expectancy theory
1. will I succeed 2. what are the results 3. value attached to results
WARN
100 or more employees 60 days notice mass layoff 50+ termination layoff over 6 months reduction more than 50% in any 6 month period
The cost of employee benefits typically accounts for _________ of the total amount an operation spends on employee compensation.
20-40%
Union organizers are circulating authorization cards among employees in hopes of forcing an election. How many employees must sign authorization cards in favor of a single union to force an election?
30%
When we hear that "managers will, in one way or another, pay for training," it means that:
If no money is dedicated to training programs, wasted time and money will occur because of errors and re-work
For a training program to be "cost effective it must:
For a training program to be "cost effective it must:
Which of the following would be considered a critical incident?
Mary was patient with Mr. Jones who needed extra assistance
COLA
cost of living adjustment
theory y
employees see work as normal and relaxing
hygiene factors
essential for existence of motivation, -pay benefits -working conditions -status -relationships
moments of silence are always filled and this is effective
false
civil reform services act
firing gov employees for striking because of safety issues.
Which of the follow is the most effective method for training new staff members?
hands on practice
warm body syndrome
hiring technique to be avoided- hiring a person just to have someone
management right clauses
how much control your managers have
motivation factors only work if
hygiene factors are met
How could a trainer encourage trainees to meet one another and generate excitement about the training?
ice breaker
which is an advantage to on the job training?
immediate feedback
railway labor act
made employers bargain collectively and not discriminate against unions
Clayton act
made it legal to join unions
distributive bargaining
major issue
After training is complete, _____________________ is/are a good way to observe and evaluate whether knowledge and skills taught during training are being applied:
managing by walking around
When unions and employers are bargaining, impasses can be declared over:
mandatory issues
attitudinal strategy
manipulative, making an impression
If a training evaluation method is said to be "valid," it means that it:
measures what it is supposed to measure
absolute standard
measuring an employees performance against an established standard
relative standard
measuring an employees performance against another employee
targeted outcome
measuring an employees performance with whether or not a goal was met
economic man theory
men only want money
economic strike
mgmt can replace employees or use employees who cross picket lines
grievances
mgmt must take action if there is a violation of contract
non-exempt employees are protected by
minimum wage and overtime laws
point method
most widely used method of job evaluation- grades in accordance to points
When an excellent employee is chosen to serve as a trainer for other employees, he/she:
must first be trained to train
McClelland's N-Achievement Theory is one of the content theories of motivation. According to this theory, the desire to assume leadership is portrayed by the:
need for power
norris laguardia act
no more yellow dog contracts
union shop
non-union members must pay dues
integrative bargaining
not direct conflict but both have something to gain
Turnover rate
number of employees who leave an organization expressed as a percentage of the average number of workers employed by the organization
In most cases, performance-based training is best delivered:
one on one
noncontributory plans
only employer contributes to employee retirement plan
union
organization of employees who actor together to promote protection through collective bargaining
job enrichment
performing tasks on a higher organizational level
voluntary issues are also called
permissive issues
theory x
pessimistic view- employees hate work
When money is paid or received for completing a certain amount of work it is known as a:
piece work wage
management by objectives
plan developed by manager and employee to met goals and actions
taft-hartley act
prohibits closed shops, right to work state, employers cannot discriminate based on union membership, no secondary boycotts, unions can't make someone strike no featherbedding
not part of a compensation program
promotion
rewards should be
quick to reinforce
wage expansion
raise rates of current employees to keep salaries in line with wages caused by wage compression
featherbedding
requiring more people for a job than necessary
inter organization bargaining
selling agreements
determining pay grade
seniority merit
commission programs
serious of rewards
One type of strike is illegal because employees have the right to be on company property only to work. Which of the following types of strikes is this?
sit-down strike
mandatory benefits
social security workers comp unemployment
As a part of training preparation, it is necessary to:
state the training objectives
unions must allow legal provisions for organizing
taft-hartley
boulwarism
take it or leave it
union steward
team captain-elected to represent
When is it appropriate to add training responsibilities to the regular job responsibilities of an employee?
when the employee has special time set aside to engage in training activities
inter-rater reliability
when two or more raters agree on the same rating
YOU ARE GOING TO DO SO WELL ON THIS TEST
TRUE :)
All of the following acts that Congress has passed affect human resources management. The act that made unfair labor practices by unions illegal is the:
Taft-Hartley Act
Government employees gained the right to organize and bargain collectively through an executive order issued in 1962. Which of the following laws further defined legal rights of government employees?
The Civil Service Reform Act
In 1981, President Reagan reaffirmed a certain law that prohibited strikes by government employees by firing 11,301 striking air traffic controllers who were federal employees. Which of the following laws did the President enforce?
The Civil Service Reform Act
There are a number of ways in which a union may become certified as the legal representative of employees. Which of the following is not one of these ways?
The NLRB may issue a bargaining order when 20 employees start paying union dues
equity theory
am I being treated fairly
compensable time
any time an employee is working for benefit of employer the employee should be compensated
Negotiations between a company and a union can be approached in various ways. The negotiation strategy in which each side attempts to create a negative impression of the other is called:
attitudinal structuring
One-on-one discussions between the trainer and the trainee are a form of a. modeling. b. conference training. c. sensitivity training. d. programmed instruction.
b. conference training
Specific steps must be taken to decertify a union, just as specific steps are required to certify one. Which of the following must take place before a certified union may be decertified?
A decertification petition must be filed with the NLRB.
Managers of a hotel that is slated to open in two weeks are determining whether to establish ranges of pay within the pay grades they recently created. If they do establish ranges of pay, they also need to figure out how large the ranges should be for each grade. With regard to this situation, which of the following statements is false? a. None of the first group of employees that are hired should receive a promotion or pay raise in the first few months of operation. b. Normally, jobs on the lower end of the pay scale have narrower pay ranges than those at the top of the scale. c. Ranges within pay grades allow employees to receive raises without management having to change their grades of pay. d. Employees are likely to expect raises as they gain experience and skills.
A. None of the first group of employees that are hired should receive a promotion or pay raise in the first few months of operation
Which of the following is not typically a result of linking pay to performance? a. The company loses money to increased labor costs. b. Employees produce more/better goods and services. c. Employees work toward common goals. d. Employees feel encouraged to remain with the company.
A. The company loses money to increased labor costs
In Fredrick Herzberg's Motivation/Hygiene Theory which is not a hygiene factor?
Achievement
the first living wage law was passed in
Baltimore, Maryland
In the role of coach, a trainer should be sure to:
Check the trainee's performance frequently but unobtrusively
The federal government has an important function related to compensation administration. Which of the following federal agencies conducts wage and hour audits to check a company's compliance with the Fair Labor Standards Act?
Department of Labor
profit sharing
ESOP-employee stock ownership plans, this is Dubin's favorite- it is where employees can by stock low, make company do well, then sell high stock
Given the following paired comparison rankings, which employee would receive the highest appraisal in relation to guest service? Guest Service Skills Ellen is better than Jerome. Jerome is better than Lori. Bart is better than Jerome. Ellen is better than Lori. Ellen is better than Bart. Bart is better than Lori.
Ellen
A friend who works for a company with hundreds of full-time employees tells you she showed up for work this morning and received a layoff slip. She says over 500 employees were laid off in total, and she says her employer gave no warning. This employer has violated which of the following laws?
WARN
Which legislation prompted the growth of employee unions in the US
Wagner Act
At the Worthington Country Club, performance appraisals are used primarily to assess what employees need to do to improve their performance. This is an example of using performance appraisals for: a. assessing training and development needs. b. validating the selection process. c. providing performance feedback. d. linking rewards and discipline to performance.
a. assessing training and development needs
An outside consultant has been hired to evaluate a hotel's jobs to help its managers design a pay scale. Managers have determined that the consultant should use internal equity analysis. They want a systematic comparison of jobs that are often very dissimilar. To keep bias in comparison to a minimum, the consultant is likely to: a. compare the common elements of the jobs. b. compare pairs of the most dissimilar jobs. c. compare jobs only to other jobs in the same department. d. suggest that the hotel use an external equity analysis instead.
a. compare the common elements of the jobs
Given the following paired comparison rankings, which employee would receive the highest appraisal in relation to guest service? Guest Service Skills Ellen is better than Jerome. Jerome is better than Lori. Bart is better than Jerome. Ellen is better than Lori. Ellen is better than Bart. Bart is better than Lori. a. Ellen b. Bart c. Jerome d. Lori
a. ellen
Despite popular thinking, comparable worth is not the same as equal pay. The major difference is that: a. equal pay deals with the issue of pay in the same job; comparable worth deals with pay in similar jobs. b. equal pay deals with the issue of pay in similar jobs; comparable worth deals with pay in the same job. c. comparable worth relates to how to determine job worth, while equal pay relates to pay discrimination within the same job. d. comparable worth relates to how to determine job worth, while equal pay relates to pay structure design.
a. equal pay deals with the issue of pay in the same job and comparable worth deals with pay in similar jobs
a training method that involves moving trainees from one job to another is called a. job rotation. b. cyclical training. c. work sampling. d. programmed instruction.
a. job rotation
Kerri hands a guest a room key, smiles, and says, "If we can do anything to help make your stay more pleasant, don't hesitate to call us." A trainer in the background makes some marks on a paper on a clipboard. A training program that emphasizes the degree of sincerity or friendliness with which guest service is delivered is likely based on which of the following types of training objectives? a. on-the-job behavior b. learning-acquired c. critical-incident d. reaction-based
a. on-the-job behavior
In which managerial developmental career stage should the emphasis be on new challenges and objectives? a. organizational entry stage b. mid-life/mid-career stage c. pre-retirement stage d. retirement stage
a. organizational entry stage
Which of the following training methods allows employees to learn at their own pace? a. programmed instruction b. coaching/mentoring c. on-the-job training d. job instruction training
a. programmed instruction
Which of the following is the most common type of training objective? a. results-oriented b. learning-acquired c. knowledge generation d. reaction-based
a. results-oriented
Herzberg's Two-Factor Theory classifies human needs into only two types. Which of the following is an example of one of Herzberg's hygiene factors? a. salary b. achievement c. recognition d. opportunity to advance
a. salary
Which of the following is generally the best overall indicator of the real value of wages/salaries? a. total reward program b. direct compensation program c. consumer price index d. labor market index
a. total reward program
A hotel's managers have been inspired by a conference speaker to institute a company-wide group incentive program. They have high hopes for their plan. But they should keep in mind the following disadvantage of such plans: a. unless properly managed, group incentive plans can unfairly reward employees who perform worse than the group as a whole. b. under a group incentive plan, employees profit even when the company has a bad year. c. group incentive plans result in a distinct connection between pay and the individual efforts of each group member. d. group incentive plans cost the company the most in years of low sales.
a. unless properly managed, group incentive plans can unfairly reward employees who perform worse than the group as a whole
AD&D policy
accidental death and disability
secondary strike
against an employers who does business with another employer who's employees are on strike
Alderfer's theory
agrees people have basic needs
In many states, employers can be legally required to provide new employees with regarding: A) Improved performance B) More satisfied guests C) Improved staff relationships D) Elimination of all employee turnover
all of the above
Louis, the HR director of a nationwide hotel chain, is considering what type of profit-sharing plan the company might offer its employees. All of the following are profit-sharing plans except: a. a cash plan. b. a commission plan. c. a deferred plan. d. a combination plan.
b. a commission plan
A pension plan in which contributions are made at a fixed rate for each employee is called: a. a defined contribution plan. b. a defined benefit plan. c. an individual retirement account. d. an individual benefit plan.
b. a defined benefit plan
George, a hotel manager, is considering his options for establishing pay structures for the hotel. All of the following are among his options except: a. a skill-based pay system. b. a factor comparison pay system. c. a two-tier wage system. d. a knowledge-based pay system.
b. a factor comparison pay system
A dishwasher in a certain small restaurant can typically run six loads through the machine each hour. The restaurant manager offers dishwashers a double wage for each hour in which they run ten loads of dishes or more through the machine. Three months after this incentive program is begun, the restaurant's dishwashers have never earned this incentive, and employee productivity is the same as ever. Which of the following is probably the incentive program's most serious problem? a. The incentive is based on subjective measures. b. Employees may think the goal is not attainable. c. The rewards are not substantial enough to encourage effort. d. The rewards are linked to time invested, not output.
b. employees may think the goal is not attainable
Which of the following criteria is not likely to help a hospitality organization meet minimum legal requirements in relation to appraising employee performance? a. Performance standards should be based on an analysis of job requirements. b. Final rankings of employees should conform statistically to a bell-shaped curve. c. Ratings should be documented. d. Performance standards should be objective and observable.
b. final rankings of employees should conform statistically to a bell-shaped curve
When asked, owners and managers of small hospitality businesses might say they know that their employees need training whenever they hear guests complain. The principal advantage of soliciting guest feedback as a means of training needs assessment is that: a. research shows that guests complain often, thereby providing a steady source of feedback. b. it demonstrates a property's commitment to training. c. it demonstrates a property's commitment to service. d. guests often go into great detail about their dislikes when they complain.
b. it demonstrates a property's commitment to service
Among forms of compensation, Section 401(k) plans are examples of: a. defined contribution plans. b. salary reduction plans. c. educational benefits. d. defined benefit plans.
b. salary reduction plans
The federal government has an important function related to compensation administration. Which of the following federal agencies conducts wage and hour audits to check a company's compliance with the Fair Labor Standards Act? a. the Department of the Interior b. the Department of Labor c. the Civil Rights Commission d. the General Accounting Office
b. the Department of Labor
Performance appraisals are an effective way to link rewards and punishment to performance when they are used as which of the following? a. a tool for evaluating training, policies, or programs b. the basis for compensation and promotion decisions c. a tool for validating the selection process d. the basis for short-term recruiting strategies
b. the basis for compensation and promotion decisions
standard hour incentive program
based on number of units completed per hour
BOS
behavioral observation scales
Indirection compensation form
benefits
mediator
big brother- help us
impasse
both sides cannot reach agreement
Which of the following analyses aims to identify employees' knowledge, skills, and abilities (KSAs)? a. Individual analysis b. Training analysis c. Task and behavior analysis d. Organizational analysis
c. Task and behavior analysis
A dining room supervisor has just learned that one of his employees has a drug problem. He is thinking through the resources the company can offer this employee. If an employee has a drug problem, he or she might benefit most from: a. a dependent care program. b. a deferred payment plan. c. an employee assistance program. d. a flexible spending account.
c. an employee assistance program
One type of compensation is called "indirect compensation." Indirect compensation generally includes: a. base pay. b. merit pay. c. benefits. d. sales commissions.
c. benefits
Katrine, the HR director of a nationwide restaurant chain, is considering individual incentive programs the company might offer its employees. Which of the following is not an individual incentive program? a. standard hour program b. merit pay c. cost-savings plan d. bonus plan
c. cost-savings plan
The Scanlon plan is a type of group incentive program. Hospitality operations find the Scanlon plan useful because: a. it effectively distributes profits among employees. b. individual performance is more important than team performance in hospitality. c. person-to-person contact is most important in hospitality, and the plan rewards labor savings. d. it allows employees to purchase company stock.
c. person-to-person contact is most important in hospitality, and the plan rewards labor savings
Two weeks before his performance appraisal, John successfully resolved a service complaint involving one of the company's most important clients. Although John's job performance is usually average and sometimes poor, his manager gave him a glowing performance appraisal. Which of the following best describes the type of error that the manager made in appraising John's performance? a. past-record anchoring error b. leniency error c. recency error d. central tendency error
c. recency error
Which of the following statements about criteria for performance appraisals is true? a. Experienced managers are objective and unbiased when appraising employee performance. b. Subjective performance appraisals are preferred over objective performance appraisals. c. No valid criteria exist by which to judge the effectiveness of performance appraisals. d. Managers can become better appraisers of performance by understanding the factors that increase the likelihood of error.
d. Managers can become better appraisers of performance by understanding the factors that increase the likelihood of error
The Catch Up Hotel has a standard hour incentive program in place. It pays its room attendants $3.75 per room cleaned, and room attendants typically clean two rooms an hour. A competing hotel has just opened that offers room attendants benefits that are comparable to those the Catch Up Hotel offers. Managers at the Catch Up want to meet their competitors' pay. Under which of the following circumstances might the Catch Up Hotel have to alter its incentive program? a. Room attendants at the new hotel clean three rooms an hour and get $8.00 an hour. b. Room attendants at the new hotel clean two rooms an hour and get $6.50 an hour. c. Some room attendants at the new hotel clean three rooms an hour and get $3.75 per room. d. Room attendants at the new hotel clean two rooms an hour and get $8.00 an hour.
d. Room attendants at the new hotel clean two rooms an hour and get $8 an hour
Which of the following statements about training expenditures is true? a. Return on investment (ROI) is the primary indicator used to evaluate training programs. b. Cutting training budgets is one of the last measures an organization will take to cut costs during difficult economic times. c. Training budgets have been steadily increasing since 2000. d. Training budgets have been steadily declining since 2000.
d. Training budgets have been steadily declining since 2000.
The performance rating system used by the executive housekeeper at a 450-room hotel assesses room attendant performance on the basis of a room inspection report on the rooms they have cleaned. This is an example of: a. a trait-based rating system. b. a behavior-based rating system. c. a 360-degree rating system. d. a results-based rating system.
d. a results-oriented rating system
Which of the following performance appraisal methods can be undermined by managers and employees setting easy-to-achieve goals? a. narrative essay method b. behaviorally anchored method c. critical incidents method d. management-by-objectives method
d. management-by-objectives method
The most significant problem with conducting performance appraisals annually or semi-annually is that: a. appraisers cannot maintain employee files for as long as six months. b. too much activity takes place in six to twelve months to consider in one appraisal session. c. most hospitality employees don't stay on that job that long. d. many appraisers cannot remember events and behaviors that occurred as long as six or twelve months ago.
d. many appraisers cannot remember events and behaviors that occurred as long as six or twelve months ago
External equity is a way of determining job worth. External equity relates to: a. pay variations among various industries. b. pay variations within a company. c. pay variations among dissimilar properties in a particular market. d. pay variations among similar properties in a particular market.
d. pay variations among similar properties in a particular market
A manager considered her training program unsuccessful due to the fact that a majority of the trainees said they did not like it. This manner was using a/an _____ training objective. a. on-the-job behavior b. learning-acquired c. critical-incident d. reaction-based
d. reaction-based
Which of the following statements about the performance appraisal process is false? a. Self-appraisals tend to be more critical than appraisals by others. b. Guest appraisals tend to stress extremes. c. Immediate supervisors generally make better assessments than second-level supervisors. d. Some researchers contend that peer evaluation is the best appraisal method.
d. some researchers contend that peer evaluation is the best appraisal method
the number of strikes in the us has ____ since WWII
declined
mgmt cannot do these things in a strike
deoffer something to get certain people back threats people give benefits
Which of the following is not considered a benefit of a good training program:
elimination of employee turnover
bonus plan is pay and
incentive
Professional development programs consist of training and information for:
individuals who are currently employed
All of the followings are examples of effective communication techniques EXCEPT:
industry jargon
wage compression
inequities based on levels of demand that result in higher pay or new employees than current
All the following are characteristics of a good training program EXCEPT:
intermittently implemented
KSA
knowledge skills abilities
The principal problem with traditional "tag along" training programs is that they are:
lack organization
When using the demonstration method of group training, which of the following is LEAST likely to be utilized extensively?
lecture- which is the most common form of off-the job training
goal commitment
the more a person understands a goal the more likely they are to achieve it
right to work
they can't require you to join a union to work
sandwich method
trainers appraises trainees
A ___________________ can help assess the extent to which training achieved planned results:
training evaluation method
not all trainers are coaches but all coaches are trainers
true
rewards narrow our focus if things are easy
true
whatever law benefits the employee takes precedence
true
jurisdictional strike
union can represent employees in a dispute
wager act
you can legally strike.
landrum griffin act
you cannot strike for 12 months if things do not go your way
