homework review
Which of the following is NOT a technique that allows managers to plan, schedule, and control projects? Part 2 A. PERT B. Gantt charts C. CPM D. Factor-rating method
D. Factor-rating method
Which of the following represents the FIRST step to crash a project? Part 2 A. Compute the crash cost per period for each activity in the network. B. Update all activity times. C. Find the critical path(s) in the project network. D. Select the best activity to be crashed and crash it by one period.
A. Compute the crash cost per period for each activity in the network.
Which of the following statement is incorrect about the mission? A. Each functional area within the firm may develop its own strategy, but not its own supporting mission. B. The mission states the rationale for the organization's existence. C. The mission statement provides boundaries and focus for organizations. D. The mission statement provides the concept around which the firm can rally.
A. Each functional area within the firm may develop its own strategy, but not its own supporting mission.
Under what circumstances should we pay special attention to the NON-critical path activities when estimating project completion time variance? Part 2 A. If the non-critical path activities have high variance B. If the non-critical path activities have a large slack C. If there are a small number of non-critical path activities D. Under no circumstances
A. If the non-critical path activities have high variance
Which of the following strategies is the easiest to implement? Part 2 A. International strategy B. Transnational strategy C. Multidomestic strategy D. Global strategy
A. International strategy
Which of the following activities are NOT part of project scheduling? Part 2 A. Make sure all necessary activities are finished in proper sequence and on time. B. Compute resources needed at each stage of production. C. Chart separate schedules for personnel needs by type of skill and materials needs. D. Decide how long each activity will take.
A. Make sure all necessary activities are finished in proper sequence and on time.
Which of the following is a limitation of PERT and CPM? Part 2 A. There is the inherent danger of placing too much emphasis on the critical path. B. They can be used only to monitor schedules. C. The graphical nature of a network delays comprehension of the activity list's interrelationships. D. They are applicable to only a narrow variety of projects and industries.
A. There is the inherent danger of placing too much emphasis on the critical path.
A global network of organizations and activities that supply a firm with goods and services is referred to as A. a supply chain. B. business functions. C. production. D. operations management.
A. a supply chain.
Which of the following is NOT one of the three strategic approaches to competitive advantage? A. innovation B. cost leadership C. response D. differentiation
A. innovation
Which of the following trends is NOT part of the exciting OM challenges currently facing operations managers? Part 2 A. local focus B. rapid product development C. supply chain partnering D. sustainability
A. local focus
The critical path of a network is the Part 2 A. longest time path through the network. B. path with the fewest activities. C. shortest time path through the network. D. path with the most activities.
A. longest time path through the network.
Which of these is NOT an advantage of outsourcing? Part 2 A. potential creation of future competition B. gaining outside expertise C. accessing outside technology D. cost savings
A. potential creation of future competition
Which of the following OM decisions determines how a good or service is produced and commits management to specific technology, quality, human resources, and capital investment? Part 2 A. process and capacity design B. managing quality C. design of goods and services D. human resources and job design
A. process and capacity design
Which of the following is NOT considered to be one of the three primary functions that all organizations perform? A. research and development B. finance/accounting C. marketing D. production/operations
A. research and development
The project organization may be LESS helpful when Part 2 A. the job is familiar to the existing organization. B. work tasks can be defined with a specific goal and deadline. C. the project cuts across organizational lines. D. the work contains complex interrelated tasks requiring specialized skills.
A. the job is familiar to the existing organization.
Which of the following is true related to activities on the critical path? Part 2 A. They always include the activity with the longest processing time B. Delays in these activities will delay in the entire project C. Fewer resources should be dedicated to these activities D. They always include the most expensive activity
B. Delays in these activities will delay in the entire project
Does Boeing practice a multinational operations strategy, a global operations strategy, or a transnational operations strategy? Support your choice with specific references to Boeing's operations and the characteristics of each type of organization. A. Multinational. Its level of integration is not enough to be global. Also it buys resources, creates goods and services, and sell goods and services in a variety of countries. B. Global. Its level of integration goes beyond multinational. The collection of parts and subassemblies coming from other countries is carefully orchestrated. It is not transnational because its "home" is clearly the U.S., and there is little sense of "local responsiveness." C. Transnational. Its material, people, and ideas transgress national boundaries. It combines the benefits of global-scale efficiencies with the benefits of local responsiveness. It is not global because the core competence does not reside in just the "home" country but can exist anywhere in the organization.
B. Global. Its level of integration goes beyond multinational. The collection of parts and subassemblies coming from other countries is carefully orchestrated. It is not transnational because its "home" is clearly the U.S., and there is little sense of "local responsiveness."
Which of these statements is NOT true about project scheduling? Part 2 A. Project scheduling identifies the precedence relationships among activities. B. Project scheduling helps make better use of resources by identifying the non-critical paths through the network. C. Project scheduling encourages the setting of realistic time and cost estimates for each activity. D. Project scheduling shows the relationship of each activity to others.
B. Project scheduling helps make better use of resources by identifying the non-critical paths through the network.
Which of the following is NOT a reason why domestic business operations decide to change to some form of international operation? Part 2 A. improve operations B. attract and retain local talent C. improve the supply chain D. improve products
B. attract and retain local talent
The service sector constitutes what percentage of employment in the United States? Part 2 A. between 60% to 70% B. between 80% to 90% C. between 50% to 60% D. between 70% to 80%
B. between 80% to 90%
An international business is a firm that Part 2 A. produces a wide range of products. B. engages in international trade or investment. C. hires non-U.S. citizens. D. is not from the United States.
B. engages in international trade or investment.
Which of these is NOT one of the basic functions of the management process? Part 2 A. controlling B. inspecting C. leading D. staffing
B. inspecting
Regal Marine utilizes the strategy of differentiation. Three aspects of differentiation are listed below; which one does not belong in this grouping? A. high quality B. marketing C. unique features D. constant innovation
B. marketing
The creation of goods and services is referred to as: Part 2 A. transformation. B. production. C. formation. D. design.
B. production.
Which of the following is NOT a characteristic of services? Part 2 A. produced and consumed simultaneously B. standardized product C. intangible D. unique
B. standardized product
The slack for any activity on the critical path will be Part 2 A. negative. B. zero. C. infinite. D. positive.
B. zero.
Which of the following hypothetical critical path activities would be most beneficial to crash? Part 2 A. Crash cost = low, normal time - crash time = low B. Crash cost = high, normal time - crash time = low C. Crash cost = low, normal time - crash time = high D. Crash cost = high, normal time - crash time = high
C. Crash cost = low, normal time - crash time = high
How does Walmart gain a competitive advantage? Part 2 A. Competing on response B. Competing on differentiation C. Competing on cost D. None of the above
C. Competing on cost
Which of the following is NOT a step in the factor-rating method to rate outsource providers? Part 2 A. Assign importance weights to each of the factor. B. Assign points for each factor to each provider. C. Divide the ratings by the applicable weights. D. Multiply the ratings by the applicable weights.
C. Divide the ratings by the applicable weights.
Which of the following activities at a commercial bank is NOT an operations activity? A. maintenance B. check clearing C. auditing D. security
C. auditing
Which of these is a reason why outsourcing continues to expand? Part 2 A. rapid development and deployment of advancements in automation B. less reliable transportation C. increased technological expertise and specialization D. more expensive transportation
C. increased technological expertise and specialization
Productivity increases when Part 2 A. inputs increase while outputs remain the same. B. inputs and outputs increase proportionately. C. inputs decrease while outputs remain the same. D. outputs decrease while inputs remain the same.
C. inputs decrease while outputs remain the same.
Which of these is NOT one of the 10 strategic OM decisions? Part 2 A. layout strategies B. scheduling C. marketing D. managing quality
C. marketing
The ratio of all resources to the goods and services produced is referred as Part 2 A. productivity growth. B. labor productivity. C. multifactor productivity. D. single-factor productivity.
C. multifactor productivity.
A large percentage of the revenue of most firms is spent on which function? A. finance B. marketing C. operations D. research and development
C. operations
Among the following, critical path and slack time analysis MOST help Part 2 A. highlight relationships among project activities. B. managers define the project activities. C. pinpoint activities that need to be closely watched. D. point out who is responsible for various activities.
C. pinpoint activities that need to be closely watched.
Many operations management (OM) innovations have come from outside of the United States. Which of the following OM innovations is matched with the wrong country/region? A. Germany -> robotics B. Japan -> inventory management C. Scandinavia -> ergonomics D. All of the above are correct
D. All of the above are correct
How does Hard Rock use experience differentiation? Part 2 A. with memorabilia B. with rock music C. with unique and interesting servers D. All of the above.
D. All of the above.
Which of the following is NOT true regarding PERT and CPM? Part 2 A. Time estimates are subject to fudging by managers. B. PERT and CPM are useful when controlling large projects. C. PERT and CPM are useful in monitoring costs. D. Managers only need to closely monitor the critical path.
D. Managers only need to closely monitor the critical path.
The creation of an appropriate sequence of activities belongs in which project management phase? Part 2 A. PERT B. Controlling C. Planning D. Scheduling
D. Scheduling
Which of the following is an advantage of PERT and CPM? Part 2 A. Project activities have to be clearly defined, independent, and stable in their relationships. B. Precedence relationships must be specified and networked together. C. Useful in monitoring only schedules. D. Straightforward concept and not mathematically complex.
D. Straightforward concept and not mathematically complex.
Which of the following does not represent competing on response? Part 2 A. based on flexibility B. based on quickness C. concerned with reliability of scheduling D. based on providing uniqueness
D. based on providing uniqueness
Which of the 10 OM decisions applied at Hard Rock Café focuses on maximizing the customer experience and driving customers toward revenue-generating activities? Part 2 A. scheduling B. location selection C. supply chain management D. layout design
D. layout design
In general, the supply chain starts with A. final customers at the retail store. B. research and development. C. a distributor. D. the provider of basic raw materials.
D. the provider of basic raw materials.