HOP chap 13 PT.K

18) What is the highest temperature recommended for operating hotel hot tubs and whirlpools?

105°F (C-41°)

3) What kind of manager, and manager action, is being considered when the legal concept of reasonable care is assessed by a court?

A reasonably prudent manager

11) A jury awards a hotel guest $250,000 in damages for medical expenses directly related to an injury the guest suffered due to a hotel's carelessness. What type of damages has the court awarded this guest?

Compensatory damages

8) Which area in a hotel would most often be protected by a contact alarm?

Controller's office

23) Which is the LEAST important item to protect if hotel staff is confronted by armed or unarmed robbers?

Cash

25) What is the most important thing hotel managers must consider if their hotels face the threat of terrorist attacks?

Guest safety

5) Which hotel employees must be trained in the handling of blood-stained items capable of carrying the human immunodeficiency virus (HIV)?

Housekeeping staff

24) Which is the best tool hotel managers can use for identifying the inappropriate selling of hotel guest rooms?

Discrepancy report

14) Which event would NOT likely be included in a hotel's emergency planning documents?

OPL dryer breakdown

6) What activity would most prevent failure in a hotel's recodable locking system?

Regular replacement of lock batteries

20) Who must develop and distribute the information provided in Material Safety Data Sheets?

The manufacturers of potentially hazardous products

16) In the event of an approaching tornado, hotel guests should normally be instructed to go to the

bath area of their guest rooms.

21) The purchase of an insurance bond (bonding) is a good way for a hotel to protect itself against the negative impact of

embezzlement.

2) When a manager knows, or should have known, about a threat to safety, that threat is considered to be

foreseeable.

22) When a hotel employee falsifies his time card to indicate he worked more hours than he actually worked, that employee is engaging in

fraud.

1) When used in relation to hotels, the term "safety" refers to protection of

an individual's physical well-being and health.

15) A hotel's emergency plan should be kept simple because

it will be implemented in a time of heightened stress.

19) OSHA does not require a hotel to develop a written Emergency Action and Fire Prevention Plan if

the hotel employs fewer than 10 workers.

13) An emergency plan identifies a threat to the safety and/or security of a hotel, as well as

the hotel's planned response to it.

7) Which area would most often be protected by a hotel's internal, rather than external, alarm system?

Linen storage area

17) In which order should guests be notified if a fire breaks out in a guestroom?

Rooms on either side of the room on fire first, then the rooms immediately below the room on fire.

12) Which threat to hotel guests' safety and security would likely be considered foreseeable by a court assessing reasonable care on the part of the hotel's management?

A broken concrete step in the hotel's entry way that causes a guest to stumble and fall.

10) Who would be notified first if a hotel used contact alarms to monitor its front desk area?

Fire or police departments

4) What is always true about employee safety training?

It must be offered in a language or form all employees can understand.

9) Which is NOT an advantage of a hotel utilizing an IP/Wireless security system rather than using a CCTV/DVR security system?

The IP/Wireless system's cameras cost less to purchase than those used in a CCTV/DVR system.