HR CH 1

The human resources department is like a business within the company, which provides what three product lines?

-administrative services and transactions -strategic partner services -business partner services

An organization's employees, described in terms of their training, experience, judgment, intelligence, relationships, and insight, are referred to as its _____.

human capital

Chantal helps recruit and hire employees and provides employees with information about time-off policies. She is also involved with correcting poor employee behavior. Chantal works in ______.

human resource management

Determining the numbers and types of employees an organization needs to meet its objectives is called

human resource planning

When a company attempts to determine what type of employees it needs to meet its objectives as well as the number of employees it will need, it is in the process of

human resource planning

Which of the following describes the process of getting detailed information about jobs?

job analysis

Supervisors are apt to be directly involved in which activities related to human resources?

job analysis and design employee training performance appraisals recommendation of pay increases

All of the following are areas in which supervisors have responsibilities related to HR functions EXCEPT

overall direction of the company

Making sure that the activities of employees match the organization's goals is called _____.

performance management

Which basic right states that people have the right to refuse to do what violates their moral beliefs, as long as these beliefs reflect commonly accepted norms?

right of freedom of conscience

Which of the following is an important element to ensure that HR professionals keep careful and discreet records?

sensitivity to employee privacy

The Society for Human Resource Management (SHRM) has identified nine categories of skills associated with success that it calls HR ________competencies.

success

What statement describes the work of an HR generalist?

HR generalist preform most HRM activities

What aspect of a business deals with the policies, practices, and systems that influence the behavior, attitudes, and performance of employees?

Human resource management

Of the following, which plays the most important role in employee motivation, especially when linked to the individual's or group's achievements?

Pay and Benefits

What is performance management?

The process of ensuring that employees' activities and outputs match the organization's goals

Trevor is tasked with obtaining detailed information about the jobs in his organization. He is performing a job _______.

analysis

As a business within the company, HR has three product lines, one of which involves contributing to the company's goals and plans by understanding how HR can provide a competitive advantage. This is known as ______.

being a strategic partner

The government has established laws and regulations regarding the treatment of employees in which of the following areas? (Select all that apply)

employee privacy job security employee pay and benefits employee safety

The government has many laws and regulations regarding the treatment of employees. What is NOT covered by these laws and regulations?

employee use of the internet

Human capital refers to an organization's _____.

employees

Typical HR departments help establish policies related to all of the following EXCEPT _____.

financial data

The HR department is involved in establishing and administering personnel policies related to which of the following? (Select all that apply)

hiring, discipline, promotions, and benefits

What are the four principles that ethical, successful companies embrace?

mutual benefits, employees assume responsibility for company's actions, have purpose of vision, and fairness

How does the HR function maintain positive employee relations?

prepare employee handbooks sending out a company newsletter

The human resource department maintains positive employee relations by

preparing employee handbooks and company newsletters

Which of the following is NOT an ethical principle used by successful companies?

putting company needs first

Human resource management requires careful and discreet _____.

record keeping

What is the process by which a company seeks applicants for potential employment?

recruitment

Select the categories that are part of the HR success competencies.

relationship management, ethical practice, and business acumen

Ethics are

the fundamental principles of right and wrong

If an organization wanted to provide a way for employees to enhance their knowledge, skills, and abilities, it would provide for employee ____and ____ .

training and development

Organizations provide ways for employees to expand their knowledge or refine their skills through which of the following?

training and development