HR Ch. 5-8
Which are categories in the DiSC assessment?
Steadiness Influence Dominance
Which term refers to training methods in which a person with job experience and skill guides trainees in practicing job skills at the workplace?
on-the- job training
What method of training has become increasingly popular in recent years?
online training
Which of the following is an important part of any mentoring program because it signals that the program is valuable?
rewarding managers
What is the most common way job applicants introduce themselves to a potential employer?
submit a resume to the company
Which of the following is true of computer-based training?
It usually costs less than classroom training.
Molly decided she didn't want to work for the company where she had interviewed, because it took five weeks for someone to get back to her after the interview. What should the recruiter have done to avoid this situation?
Provide timely feedback.
Marta decided to hire Nazir for the job of financial analyst because even though his people skills tested somewhat low, he more than made up for it through his technical skills. This is an example of a ___ multiple-hurdle/compensatory) model.
compensatory
Policies that formally lay out the steps an employee may take to appeal an employer's decision to terminate that employee are called _____.
due-process policies
Namrata is surprised that Lawrence is the manager of the customer acquisition area. He is known for being insensitive to other employees and refuses to accept any changes instituted by the board of directors. Lawrence's behavior could be described as _____.
dysfunctional
The employees most likely to seek out mentors have which of the following personality characteristics?
adaptability emotional stability
Organizations focused on creating environments in which employees share a sense of belonging, mutual respect, and commitment from others so that they can perform their best work are practicing _______.
inclusion
What type of employment test focuses on an applicant's mental abilities?
cognitive ability test
Training employees in each other's skills so they can do another person's job if necessary is called _____.
cross training
Carson wants to make sure his assembly line can continue at full capacity even if several people are not at work on a given day. He trains everyone on the line so they know each aspect of the line and can step into any job. This demonstrates the idea of _____.
cross- training
What type of job selection interview uses a predetermined set of questions for the interviewer to ask?
structured
True or false: Offering job-related examples during a training enhances learning.
true
When a company designs a program to help employees gain knowledge, skills, abilities, and behaviors that will help them succeed at work, it is called _____.
job training
Jamila is looking for an employee for her specialty foods market. What core competency should Jamila look for in a hire?
knowledge of wines and cheese
Assessment of training should evaluate training ___ that is, what (if anything) has changed as a result of the training.
outcomes
What type of personnel selection interview gives candidates the opportunity to witness how people in the organization interact with each other?
panel interview
When an employee is moved into a new position in an organization that provides him or her with more responsibility than his or her previous job at the company, it is called a(n)
promotion
The level of difficulty of written materials is called _____.
readability
The organization analysis looks at training needs based on ______.
the resources available for training the organization's strategy management's support for training activities
The glass ceiling is likely caused by lack of access to _____.
training programs and mentors
For the HR planning process, how should goals be determined?
by analyzing labor supply and demand data
What is the most popular method of teaching employees?
classroom training
What two types of background checks are acceptable for an employer to use?
criminal history employment references
Employee development most frequently utilizes assessment in order to identify employees who _____.
have managerial potential
What can an organization that is facing a labor shortage do instead of hiring employees or outsourcing work?
have the existing workforce put in overtime have part-time employees go full-time
What is another name for an executive search firm?
headhunter
The forecasting process typically uses statistical methods or _____.
human judgement
What performance measurement provides feedback from a panel made up of supervisors, peers, employees, and customers?
360- degree feedback
What are three tools used for psychological testing?
360-degree feedback Myers-Briggs Type Indicator DiSC assessment
Which of the following is a key component of an effective performance appraisal?
Employees must gain a clear understanding of the differences between current and expected performance.
How does feedback help a trainee's learning process?
It helps employees understand whether or not they are succeeding.
Which psychological profile identifies individuals' preferences in terms of their lifestyle, how they gather information and make decisions, and how they gain interpersonal strength?
Myers- Briggs Type Indicator
What two methods are currently among the most popular and effective for businesses to connect with high-quality job seekers?
Online job search platforms, Online job-related networking sites
What general rules should an employer use when administering a drug test to job applicants?
Provide the applicant with a copy of the test report. Use drug testing for jobs that involve safety hazards.
Which steps are typically included in the personnel selection process?
Screen applications. Interview candidates. Review work samples. Check references.
Which training methods best encourage learning?
Show employees how the training applies to their actual jobs. Communicate the learning objective clearly. Communicate information in a way that will be remembered.
Which federal law requires all people who are on unemployment to be registered with a local state employment office?
Social Security Act
What advantage is there to a firm that hires contract workers?
The firm does not have to pay employee benefits to contract workers.
a. To keep experienced employees b. To avoid the cost of severance pay for laid-off workers c. To spread the burden among various employees
The firm does not have to pay employee benefits to contract workers.
To measure whether the conditions are in place for transfer of training, the organization can ask employees three questions about specific training-related tasks: Do you perform the task? How many times do you perform the task? and ______.
To what extent do you perform difficult and challenging learned tasks?
In which step of the career management process would human resource professionals specify the knowledge they want an employee to develop?
goal setting
Employee performance may be measured in a formal process called a(n) _____.
performance appraisal
Which of the following types of exercises might be used at an assessment center?
role-play leaderless group discussion
Training is most effective when employees _____.
understand what the training is intended to accomplish
The extent to which the selection method provides economic value greater than its cost is called ____
utility
What term describes the extent to which performance on a type of measure is related to what the measure is designed to assess?
validity
Which information is not typically included on a job application?
applicant's marital status
It has been shown that one of the most effective ways to teach interpersonal skills is through the use of ______.
behavior modeling
Which of the following organization processes aims to prepare and socialize new employees for full participation in the organization?
onboarding
The process through which organizations make decisions about who will or will not be allowed to join the organization is called _____.
personnel selection
In what type of retirement program does the company keep older workers but reduces the hours that they work?
phased retirement
Training activities designed to elaborate on the subject might be provided by ______.
presenting the material in different contexts and settings practicing in a variety of settings relating new ideas to previously learned concepts
Which training methods best encourage learning?
provide memory cues limit the content use attention-getting messages
A ___ job preview provides background information about a job's positive and negative qualities.
realistic
An automated applicant tracking system ______.
screens applicants using preset keywords selects potential candidates to be reviewed by a hiring manager
Readiness for training is dependent upon which two broad characteristics of the work environment?
situational constraints social support
A chart that documents job categories held in one period and lists the proportion of employees in each of these categories in a future period is called a(n) _____.
transitional matrix
Building and using statistical models that predict labor demand in the future based on objective statistics from the past is called _____.
trend analysis
True or false: Training pertains to a person's current job, whereas development pertains to the person's future job.
true
A human resources team decides the best way to train the customer service staff in how to communicate with the warehouse team is to first discuss the proper communication tools and then show a video in which a customer service person speaks with a warehouse manager. At the end of the session, the trainees role-play what they have learned. This training scenario is an example of _____.
behavior modeling
Diversity training programs typically focus on attitude awareness or _____. Multiple choice question.
change in employee behaviors
Kaycee is the current assistant manager of marketing. The personnel department has asked her to take a test relating to her position. Her scores will then be compared to existing measures of performance for the position. Which type of validity measure does this demonstrate?
concurrent
The best way to combat a lengthy period of a labor shortage is to ask employees to work overtime.
false
True or false: In action learning, teams work within a simulation of a work environment.
false
True or false: Physical strength and endurance play a dominant role in the modern workplace.
false
By reviewing hiring information from the previous year, James is trying to predict how many additional employees he will need to hire for the holiday rush. Which step in the process of human resource planning is Jim engaged in?
forecasting
A process to determine the appropriateness of training by evaluating the characteristics of the organization is called ______.
organizational anaylsis
Contracting with another organization to perform a broad set of services is known as _____.
outsourcing
Whom should job applicants list as references on application forms?
people who can vouch for their abilities
What is 360-degree feedback?
performance evaluations done by an employee's supervisor, peers, employees, and/or customers
Organizations that require heavy use of teamwork are most likely in favor of using which type of employment test?
personality
Which of the following does an HR professional take into account when considering employee development?
personality assessments job experiences formal education
When using an outside expert to develop and present a training course, a document that outlines the specifics of the training and the process by which the organization will determine its level of satisfaction should be prepared. What is this document called? Multiple choice question.
request for proposal
What are key components of an HR program implementation stage?
someone must be given the authority and tools to implement the program and reports on program implementation must be produced consistently
A behavior description interview is a type of __ (structured/nondirective) interview.
structured
Ross was told that he could ask the job candidate only the questions from the list he was provided. He is conducting a _____ interview.
structured
How does the U.S. Employment Service work with local agencies to help unemployed people get jobs?
by allowing business to announce job vacancies with state unemployment offices by partnering with nonprofit groups to meet the needs of a community by collecting jobs and skills data from unemployed workers and keeping that information in computerized databases for possible openings
The Myers-Briggs Type Indicator (MBTI) identifies individuals' preferences for which of the following?
way of decision making lifestyle means of information gathering source of energy
How can written materials be simplified to make them easier to read?
Use short sentences. use concrete words
At the local Toyota dealership, all open positions are recruited from within before looking outside the organization. This demonstrates the _____ policy of the dealership.
perosnnel
Which work-study method of learning involves both classroom instruction and on-the-job training under the supervision of a certified tradesperson at a work site?
apprenticeship
Tests for choosing managers may take the shape of a(n) _____.
assessment center
After he was hired, Phillip went to Atlanta for a week to learn about the software his company used that would be vital to his new position. The information Phillip learned in Atlanta is a component of _____.
training
An off-site location where assessors evaluate employees' performance on a number of group exercises to determine suitability for managerial positions is called a(n) _____.
assessment center
Paul is looking to hire a worker who can use logic to solve problems because such a person would be capable of handling the training course associated with the job. Paul is concerned with the worker's _____ ability.
cognitive
What is the most accurate, but most costly way to evaluate a training program?
measuring all employees, training only some of them, and then comparing the results of the trained group with the untrained group
A productive, experienced employee who helps develop a less-experienced employee is referred to as a(n) _____
mentor
The definition of employee development indicates that it is forward-looking into the future; the learning experience _____.
might be related to changes in the employee's current post or to some future job
What model is used to gradually thin out the pool of candidates for a specific job?
multiple- hurdle model
An organization's decisions about how it will carry out human resource management are called its _____.
personnel policies
Tools such as the Myers-Briggs Type Indicator are _____ that help employees determine their career interests, values, and behavioral tendencies.
self- assessment tools
The process of identifying and following employees with potential who will be poised to take over senior positions when they become available is called ______.
succession planning
What type of organization would favor the use of a personality test?
those that use teams to complete tasks
What is the main objective of diversity training programs that focus on attitudes?
to increase participants' awareness of cultural and ethnic differences as well as personal and physical characteristics
Qingyi develops a statistical model to predict the labor demands for a six-county area. In doing so, Qingyi is using ______.
trend analysis
True or false: In well-developed career management systems, managers sometimes hold separate discussions for employee feedback and career development.
true
True or false: Many organizations use external resources to conduct training programs.
true
Eveline is learning about a new production line method by attending a virtual classroom that her employer created for training purposes. Eveline is involved in _____.
e- learning
Training that is conducted via the Internet or an organization's intranet is called _____.
e- learning
What items are evaluated on a physical ability test?
muscular tension cardiovascular endurance flexibility
Individuals who apply for jobs because someone in the organization prompted them to do so are called _____.
referrals
What is one way to determine whether a measure is valid?
Compare many people's scores on that measure with their job performance.
What are some advantages of using external sources for employee recruitment?
Hiring outsiders may introduce the company to fresh and different business practices. Bringing in people from external sources may be a source of innovation. Specialized positions may not be fillable with internal candidates.
For what reasons might a business reduce work hours instead of downsizing?
a. To keep experienced employeesb. To avoid the cost of severance pay for laid-off workersc. To spread the burden among various employees
Jason needs to fill the position of cost evaluator at his company but realizes there isn't anyone in the organization qualified to take this job. Jason would be advised to use _____ in this situation.
an external source
What is NOT one of the "Big Five" personality traits?
anger
The personnel selection process in which a remarkably high score on one type of assessment can make up for a low score on a second assessment is called the _____ model.
compensatory
Fill in the blank question. A test is administered to people who currently hold a job, and their scores are then compared to existing measures of job performance. This is an example of ____ validation
concurrent
Infrequent opportunities to perform training-related tasks indicate that the organization needs to _____.
conduct further needs assessment
One way that training can help employees is with the use of memory _____ or memory aids.
cues
What are the steps in a basic career management system?
data gathering feedback goal setting action planning & follow-up
Which option for reducing a labor surplus causes a high amount of suffering?
demotions
What term describes an individual who applies for a vacancy at a company without any prompting from the organization—in other words, NOT in response to a job notice?
direct applicant
What term refers to the characteristics of individuals that make them unique, such as gender, age, race, sexual orientation, and so forth.
diversity
After Harrison failed to show up at work on time for the third week in a row, his boss demoted him from chief copywriter to staff writer. This is an example of a(n) _____ move
downward
When there is no specific employment contract saying otherwise, an employer or employee may end an employment relationship at any time, regardless of cause. This arrangement is called _____.
employment at will
Dara noticed that a job applicant worked at a company where Dara was previously employed. She called the company to obtain more information on the applicant and discovered that the applicant hadn't worked there at all. What type of background check did Dara perform?
employment history
What is NOT measured by cognitive ability tests?
endurance skills
Actively involving trainees in classroom instruction ______.
enhances learning
Edward thought it would be beneficial for his financial analysts to work with the local United Way organization to help develop their thought processes in a new way. He thought the skills they learned through this outside organization would then benefit them in their work at his company. This demonstrates the idea of an ___ (internship/externship)
externship
The energy component of the Myers-Briggs Type Indicator describes where individuals gain strength measured as their degree of _____.
extroversion
Succession planning focuses on development of ______.
high- potential employees
What type of test is used to predict whether a job candidate is likely to steal from an employer?
honesty test
An organization that uses only internal recruitment might be poorly suited to _____.
innovation
While setting up a personnel selection process, Marla graphs the performance of her current employees against several factors: college GPA, personality, intelligence, and appearance. The correlation coefficients are: GPA .20, personality .60, intelligence .80, and appearance .30. Which factor should carry the most weight as Marla considers applicants applying for positions in her company?
intelligence
Approaches to employee development typically include which categories?
interpersonal relationships job experiences formal education
Which are examples of leading indicators?
inventory levels population trends technology changes
Most employee development occurs through _____.
job experiences
A construct validity test could be used to measure which aspect of a job candidate?
leadership ability
Objective measures that correctly predict future labor demand are called _____.
leading indicators
Another name for the polygraph test is the ___ ___ test
lie detector
Assessment centers are primarily used to identify whether employees have the personality and skills to be _____.
managers
Mentoring programs are most successful when ______.
participants understand the details of the programs they are voluntary
The task of assessing each worker's needs and readiness for training is called _____.
person analysis
What are the two components that make up readiness for training?
positive work environment employee characteristics
Which type of validation relates test scores of all applicants to their future performance?
predictive
The use of cognitive ability tests may lead to a practice known as ______ in which organizations establish different norms for hiring members of different racial groups.
race norming
What is the key to a successful downsizing effort?
refraining from universal cuts
Correlation coefficients are used when determining the ____ of a personnel selection tool.
reliability
The characteristic of a measurement that indicates how free that measurement is from random error is called _____.
reliability
Diversity training is more likely to get everyone onboard if it emphasizes ______.
respecting and valuing all the organization's employees
Lila is a university biology professor. Next semester, she will not be teaching but will instead study the disease characteristics of mosquitoes while living in South America. Her leave of absence will allow her to develop new skills for use in teaching. This demonstrates the idea of a(n) _____.
sabbatical
What elements must be in place for an employee to succeed in transfer of training?
self-management technical support social support
An interviewer describes a scenario that is likely to occur on the job and asks candidates how they would respond. This is called a(n) ___ interview
situational
What type of interview might predict job performance most accurately?
situational
Which of the following are components of a well-planned interview?
standardized comfortable for the participant
When a company offers a job to someone who has completed the personnel selection process, what information should be included in the offer?
starting date job responsibilities work schedule
Identifying the information, job skills, and behavior that employees need to learn is called _____ analysis. Multiple choice question.
task
Criterion-related validity is based on showing a substantial correlation between ______.
test scores and job performance
A brand inventory that identifies an individual's behavioral patterns in terms of steadiness, influence, dominance, and conscientiousness is called _____.
the DiSC assessment tool
Who is most often responsible for notifying applicants about the results of the selection process?
the human resource department
What question is permissible to ask on job applications or in interviews?
what is your full name
What type of review compares subgroups within a company to the proportion of subgroups within the labor market?
workforce utilization
What is the term for the percentage of applicants who transition from one step of the recruitment and selection process to the next?
yield ratio
One way for an organization to monitor the quality of its recruitment sources is to develop and compare _____ for each source
yield ratios
When the recruiter called Hannah about the job opening, he talked about the job's positive and negative qualities. After hearing some of the negative aspects of the job, Hannah declined the offer of the interview. This demonstrates the concept of a _____ job preview.
realistic
How can an employer reduce labor costs without downsizing the company?
reduce work hours for many employees
The Strong-Campbell Interest Inventory is an example of a _____.
self- assessment
The purpose of an action plan in the career management process is for the employee to ____.
show how they will achieve their career goals
Unlike other employment agencies, executive search firms ______.
usually work with people who are already employed
Isabelle stated that the cost of interviewing three candidates in person could be minimized if they conducted the first interview on the phone instead of face-to-face. Isabelle is discussing the _____ of the selection method.
utility
McDonald's Hamburger University in Illinois is an example of a company using _____ in employee development.
formal education
Which of the following are considered forms of on-the-job training?
apprenticeships, internships
Employers tend to decide against job applicants whose résumés _____.
are sloppy and contain many mistakes
Place the stages of the instructional design process in order with the first step on top and the last step on the bottom.
assess needs for training ensure readiness for training plan training program implement training program evaluate results of training
Which of the following is the first stage in the instructional design process?
assessing what the employer needs workers to learn
An assortment of selection programs that use several methods to rank applicants or job incumbents on their management potential is called a(n) ___ center
assessment
Formal education, job experiences, interpersonal relationships, and _____ are the major approaches to employee development.
assessment
What term refers to collecting information and providing feedback to employees about their behavior, communication style, or skills?
assessment
Franklin learned about the opening in the accounting department when he read a hiring notice on the company bulletin board. This hiring notice is an example of locating an internal source through a
job posting
In the final step of the career management process, employees develop their ____ plan
action
Which type of employment test assesses how well a person can learn or acquire skills or abilities?
aptitude test
In the decision-making component of the Myers-Briggs Type Indicator, individuals with a sensing preference tend to _____.
gather the facts and details to prepare for a decision
A ________ method refers to validity in other contexts beyond which the selection method was developed.
generalizable
A ________ method refers to validity in other contexts beyond which the selection method was developed. Multiple choice question.
generalizable
Which training method presents real-life scenarios to trainees in order to give them the opportunity to make the kind of decisions they would make on the job?
simulation
Janissa was recently given a position with more responsibility and greater challenges than her former job at the same company. This is an example of a(n) _____.
promotion
For training to succeed, the employee must be willing and capable of learning, and the organization must enable and encourage learning. This concept is known as _____ training.
readiness for
Nicole is the development director in the new product department and was recently assigned to development director in the marketing communications area. This is a lateral move that doesn't change her level of responsibility. This is an example of a _____.
transfer
On-the-job use of information, skills, and behaviors learned in training is called _____.
transfer of training
Jonathan noticed that Eva had handled bankruptcy claims in her previous job. During the interview, he asked how she had worked with clients during the bankruptcy process. This is an example of a _____ interview.
behavior description
Why has succession planning for organizations become so critical over the past few years?
because of an aging labor force
What type of validity establishes consistency between the test items or problems and the kinds of situations or problems that occur on the job? Multiple choice question.
content
Research has shown that interviews can be ______.
unreliable and low in validity
A brand inventory that identifies an individual's behavioral patterns in terms of steadiness, influence, dominance, and conscientiousness is called _____.
DISC assessment tool
What questions would an organization ask to measure whether the conditions are in place for transfer of training?
Do you perform the task? To what extent do you perform difficult and challenging learned tasks? How many times do you perform the task?
Organizations offer diversity training in response to market forces and _____.
Equal Employment Opportunity laws
What type of law affects the kinds of information an organization may gather on application forms and in interviews?
Equal employment opportunity law
Carla is trying to decide if Gina is ready for training on the new product line. What three questions associated with a person analysis should Carla consider when making this decision?
Is Gina ready for training? Is Gina performing her job poorly because she doesn't fully understand her duties? Does Gina need training?
Which of the following are benefits of succession planning?
It attracts and retains ambitious employees. It forces senior management to review leadership talent It provides development experiences to ensure managers are prepared for promotion
Why is it important to make sure that the content of a training program matches the company's objectives?
It is a waste of money to choose a training course that does not teach the employees what the company needs them to learn. Employees will learn more from a course that is helpful and meaningful to them.
Which of the following is NOT considered a positive training outcome?
Limited return on the company's training investment
What are the three broad areas covered in a needs assessment?
What is the context in which training will occur? What subjects should the training cover? Who needs the training?
Hiring temporary or contract workers is a very common way in which firms ______.
eliminate a labor shortage
Which employer is administering a drug test correctly?
Angela administered the drug test to all applicants for the position, then mailed each a copy of their individual results.
What do internship programs typically accomplish?
Gives applicants firsthand experience with the employer. Gives companies a stronger presence on campus. Gives an organization the chance to assess a potential employee's capabilities.
What step should be included in the evaluation of an HR plan?
Identifying which parts of the planning process contributed to success or failure.
In a needs assessment, all of the following are evaluated except _____.
financial costs
Kimmy is the assistant manager in the marketing communications area. Last week, she was given the additional responsibility of overseeing the work of the public relations department. This is an example of _____.
job enlargement
Organizations recruit internal sources as potential applicants through the use of _____.
job postings
Using job experiences for employee development assumes that development is most likely to occur when _____.
the employee's skills do not entirely match those required for his or her current job
The glass ceiling alludes to _______.
the invisible barriers that prevent minorities and women from being promoted to top jobs in organizations
Employees are more apt to learn when job training is closely related to _____.
the jobs they currently hold
Which human resource strategy is a highly effective way to deal with a labor shortage?
Ask current employees to work overtime.
leaderless group discussion in basket exercise role play personality tests
leaderless group discussion: A team of five to seven employees must work together to solve a problem. in basket exercise: Simulates the administrative tasks of a manager's job using a pile of documents for the employee to handle. role play: The participant takes the part of a manager or employee in a situation involving the skills to be assessed. personality tests: Assess an employee's ability to get along with others, tolerance for uncertainty, and other traits associated with success.
What is NOT evaluated as part of a physical ability test?
mental acuity
The first step in the human resource planning process is _____.
forecasting
In context of job design, job ____ refer to adding responsibilities or new challenges to an employee's current list of tasks.
enlargement
Garrett enjoyed the training program he was involved in because it gave his team a chance to analyze an actual problem the company was facing, come up with solutions, and present these solutions to the board of directors. This is an example of training known as _____.
action training
The software application which automatically extracts relevant information about job candidates from their resumes and matches it against a company's selection criteria in order to select candidates for a telephone call or face-to-face interview is referred to as ______.
an applicant-tracking system
Employee development that comes in the form of a full-time temporary position at a different organization is called _____.
an externship
Anita wants to be an electrician. For her training, she participates in classroom work and works alongside a certified electrician three days each week. Her training will take up to three years to complete. What type of training program is Anita in?
apprenticeship
During a training session, attendees receive a detailed report describing a situation in which four employees were thought to be funneling money into their own private accounts. The trainees are asked to analyze the situation and come up with ways they would handle this problem. The detailed description they were provided is called a _____. Multiple choice question.
case study
A protean career is one that ______.
changes frequently based on changes in a person's abilities, interests, and work environment
What is the main objective of diversity programs that focus on behavior?
changing organizational policies and individual conduct that inhibit employees' personal growth and productivity
The formal education, relationships, job experiences, and assessment of personality and abilities that help employees prepare for their future careers is called employee _____.
development
Reducing costs, replacing labor with technology, mergers and acquisitions, and moving to more economical locations are the four objectives associated with _____.
downsizing
When an employee is given less authority and fewer responsibilities as the result of a demotion, it is called a(n) ___ move
downward
The three basic types of training methods are presentation, hands-on, and _____ methods.
group building
Workers learn more from training programs when they _____
have a strong desire to learn
According to research, job applicants perceive _____ as less credible when they act as recruiters.
human resource specialists
Reviewing application forms helps HR personnel _____.
identify which candidates meet minimum requirements for education and experience
What are the key components of an effective goal-setting phase in the HR planning process?
identifying a deadline for the ultimate outcome determining a specific number of jobs needed in a specific category
After Corinne was hired, the HR manager told her that she had "passed all the tests" to get the job. She had made it through the resume review, interviews with office staff, and skills testing. What type of employee selection process does this represent?
multiple- hurdle model
Mouna learned that the only reason Chad got the new job in the advertising department is because his mother also works at the company and has a lot of pull with the hiring manager. This is an example of _____.
nepotism
The hiring of a sibling to fill an open position at a company might be referred to as
nepotism
Rather than follow a predetermined list of questions, Rafael found it easier to come up with his questions based on how the applicants responded to the previous question. This is a type of _____ interview.
nondirective
For her third interview with a state government office, Cassandra met with the human resource director, the manager of the accounting department, and the chief financial officer. This is an example of a _____ interview.
panel
Computer-based training provides companies with _____.
flexible scheduling of training sessions
What are three components of human resource planning?
forecasting, goal setting, strategic planning
True or false: A sabbatical is a leave of absence from an organization due to a health concern.
false
To avoid the legal issues that can arise when measuring cognitive ability, some companies resort to ______ in which all applicants within a range of scores are treated as having the same score. However, this practice is controversial and some have questioned its legality as well.banding
banding
Why do organizations provide orientation training?
because it familiarizes the new employee with their job tasks and with the organization's practices and polices
Onboarding is a method of helping new employees _____
become fully involved in the organization become productive members of the organization learn more about company culture and its products or services
Programs that focus on ______ aim at changing the organizational policies and individual behaviors that inhibit employees' personal growth and productivity.
behavior
Which type of employment test measures the level of knowledge, skills, and abilities that a person already possesses?
achievement test
While setting up her company's personnel selection process, Victoria determines that there is consistency between a high score on a test called "clerical ability" and a high level of intelligence. The test is measuring ___ validity
construct
A human resource professional is trying to establish ______ validity when they expose the job applicant to situations that will likely occur on the job.
content
According to the federal government's Uniform Guidelines on Employee Selection Procedures the three acceptable ways of measuring validity are ______.
content validity construct validity criterion-related validity
What two strategies are the most widespread methods for eliminating a labor shortage?
contracting directly with individuals to provide a particular service hiring workers on a temporary basis
True or false: Predictive validation uses test scores from all applicants and looks for a relationship between the scores and the applicants' previous experience.
false (should be future performance)
Information that employers give employees about their skills and knowledge and where those fit into the organization's plans is called ____
feedback
A(n) ______ program helps both employers and potential employees make well-informed choices about fit when it comes time to consider long-term commitment?
internship
What is an advantage of using temporary workers?
operational flexibility
In today's work environment, many employees follow a _____ career path that they frequently change based on changes in their interests, abilities, and values and in the work environment.
protean
The analysis that identifies an employee's specific work duties and the knowledge and skills the employee must have to carry out them out is called ______ analysis.
task
In which type of employee development technique does the organization assign an employee to a lateral position in a new or different area of the company?
transfer
Match the the "Big Five" personality dimension to its correct description. extrovesion- Adjustment- Agreeableness- Conscientious-
Extrovesion- Sociable, gregarious, assertive, talkative, expressive Adjustment- Emotionally stable, nondepressed, secure, content Agreeableness- Courteous, trusting, good-natured, tolerant, cooperative, forgiving Conscientious-Dependable, organized, persevering, thorough, achievement-oriented inquisitiveness- emotionally stable, nondepressed secure, content
Which are characteristics of effective feedback?
It should focus on specific behaviors. It should be given as soon as possible after trainees demonstrate what they have learned.
Which of the following are true of effective experiential training programs?
The programs should relate to a specific business problem. Trainees should feel challenged to move outside of their comfort zone.
What are the advantages of recruiting new employees from online job sites?
The system will filter results and display only qualified candidates. Some sites send e-mail alerts and track the progress of job applications. Some sites allow recruiters to ask candidates additional questions.
From a cost perspective, why can hiring temporary workers be a business advantage?
Their benefit expenses are paid by agencies.
What statement is true of the use of audiovisual materials as part of training?
They are effective for both in-person and distance learning.
What is the downside to job references?
They can be a biased source of information.
Select the reasons that many older workers are not retiring early.
They have high levels of debt. They do not have pensions. They do not have enough savings.
What are advantages of using videos as part of classroom instruction?
They help different trainers in separate classrooms provide the same message. They can depict situations that would be difficult or impossible to demonstrate in a classroom. They increase the effectiveness of a trainer's message.
What are characteristics of effective training objectives?
They include a statement of what the employee is expected to do. They include measurable performance standards. They identify resources needed to carry out the desired outcome.
What are components of effective goals?
They should provide a timeframe for completion. They should be specific.
Situational constraints and social support are two broad characteristics of the work environment that directly affect ______.
a readiness for training
What two elements should be included at the end of an interview?
a thank you to the candidate information about what the candidate should expect next
Which of the following traits is NOT part of the assessment process for employee development?
ability to learn
Which personality traits are among the "Big Five" considered to be particularly important in a job candidate.?
agreeableness inquisitiveness conscientiousness
A situation is described in detail and then students discuss it. This training method is called _____.
case study
Janelle hires Brandi to purchase merchandise for her jewelry store because Brandi enjoys making and selling her own jewelry. In addition, she has worked in other jewelry stores, can identify numerous gemstones, and has a good sense of their value. Brandi's knowledge is an example of a ______.
core competency
While Tyler is a good manager in terms of getting the job done, he is also known as someone who drives away employees because he refuses to accept any of their ideas. His behavior can best be described as ___ (dyfunctional/ competent)
dysfunctional
In which type of training program do participants study basic concepts and then role-play behaviors associated with the concept to connect it with real-life situations?
experiential programs
True or false: A company can dictate to an independent contractor where and what hours to work.
false
True or false: A generalizable method is developed to test the general skills of employees within one specific department of one company.
false
A local car dealership works with a community college to develop a short course on car sales techniques. Which approach to employee development is the car dealership using?
formal education
When an employee selection method applies not only to the conditions in which it was originally developed but also to other organizations and applicants, the method is said to be ______.
generalizable
Circumstances that resemble an invisible barrier that keep minorities and/or women from attaining senior positions in a company is called a(n) ___ ceiling.
glass
What is the practice or activity carried on by an organization with the primary purpose of identifying and attracting potential employees?
human resource recruitment
To evaluate four managerial job candidates, Rachel had them participate in a simulated work environment. It included meeting with subordinates, responding to phone calls and emails, and other typical activities in the work day. This is an example of a(n) _____ test.
in basket
In general, job applicants respond positively to recruiters whom they perceive as _____.
informative
An advantage of using interviews is that talking face to face with job candidates can provide evidence of communication and _____ skills.
interpersonal
Training that shows new employees how to to do their jobs, become familiar with the company and its history, and establish professional acquaintances on the job is called _____.
orientation
In a _____ interview, the interviewer chooses the questions in reaction to the candidate's answers to a previous question.
nondirective
The Myers-Briggs Type Indicator, DiSC assessment, and 360-degree feedback are all types of _______ tests.
psychological
What are the four objectives associated with a company's decision to downsize?
replace labor with technology move to more economical locations merge with or acquire other companies reduce costs
A training method that represents a real-life situation, with trainees making decisions resulting in outcomes that mirror what would happen on the job, is known as a(n)
simulation
A lack of money for training, the lack of time for training, or the failure to provide proper tools and materials for learning or applying the lessons of training are all ______ constraints of the work environment.
situational
The limits on training's effectiveness that arise from the situation or the conditions within the organization are referred to as ______
situational constraints
The short- and long-term goals that an employee sets based on his or her self-assessment usually involve which of the following?
skill acquisition desired positions work setting
Which of the following are unintended side effects of downsizing that impact an organization's long-term success?
social networks are disrupted important talent is let go remaining employees feel less inspired to work
Select those items that are trends in the external labor market
the unemployment rate size of the labor market types of people who will be in the labor market
What is the role of human resource recruitment?
to build a supply of potential new hires
Why should a company proceed with care when setting up a personnel selection process?
to identify the best candidates for employment to comply with employment laws to use fair employment practices
Why do organizations outsource services?
to save money and operate more efficiently
The simplest approach in which to evaluate a training program is through the use of a posttest.
true
A transitional matrix answers two questions: Where did people who are now in each job category come from, and _____.
where did people who were in each job category go
A comparison of the proportion of employees in a protected group with the proportion that each group represents in the relevant labor market is called a(n) _____.
work force utilization review
Elaina is a writer and she is applying for a job at a fashion magazine. Which type of material would Elaina most likely need to submit to the employer?
work samples
