HR- Chapter 8 High- Performance Work Systems

Which of the following is a popular way to empower employees?

Design work so that it can be performed by teams

True or false: Outcomes of a high-performance work system include inefficiency and stifled productivity.

False

Which of the following scenarios demonstrates the use of an expert system?

Helping managers schedule labor to complete projects

What types of information would be included in a human resource relational database?

Hiring date Employee name Job history

Jessica is a sales representative for a pharmaceutical company. If she meets her monthly sales goal, the company gives her a 3% pay boost for the quarter. Which aspect of a high-performance work system does the pay boost demonstrate?

Reward system

HR _____ refers to calculating a program's success in terms of how close it came to both achieving its goals and whether it delivered value in an economic sense.

analytics

The process of measuring a program's success in terms of achieving objectives and providing economic value is referred to as HR _____.

analytics

The process of ensuring that HR policies, programs, and practices bolster and are in line with an organization's overall culture is called _____.

brand alignment

A company that uses a system of off-site servers hosted on the Internet to save, protect, manage, and process data uses _____ computing.

cloud

HR departments can improve their organizations' performance by using technology that usually involves automation and _____.

collaboration

The typical way to measure customer satisfaction in an HRM audit is to _____.

conduct a survey

A successful HR program can be evaluated with HR analytics by demonstrating whether the value of the program is greater than its _____.

costs

A display of HR goals and objectives that includes indicators as well as the level of progress toward success is called a(n) _____.

dashboard

In the formation of a high-performance work system, ethical behavior is _____.

encouraged

One of the features of a learning organization is that it _____.

engages in continuous learning

Technological systems that incorporate decision rules used by individuals considered to have specialized knowledge in certain areas are referred to as _____systems.

expert

Each aspect of a company's performance management should be related to the organization's _____.

goals

According to researchers, organizations that have the most engaged employees experience _____.

greater customer satisfaction

Managers take an active role in a learning organization by _____.

identifying training needs

The rewards component of a high-performance work system includes performance measures, performance methods, and _____ linked to success.

incentive pay

Research shows that organizations utilizing high-performance practices usually experience _____.

increased productivity

Elements of a high-performance work system include task design, organizational structure, reward systems, people, and ____ systems

information

Elements of a high-performance work system include task design, organizational structure, reward systems, people, and systems.

information

The ____ systems component of a high-performance work system involves making decisions about what data to gather and what sources the data will be gathered from.

information

When recruiting employees for a high-performance organization, HR professionals need to find people with technical skills and _____.

innovative thinking

An organization whose culture enables all employees to continually acquire and share knowledge is called a _____ organization.

learning

Organizational structure in a high-performance work system encourages and enables continuous improvement, cooperation, and _____.

learning

Which of the following scenarios demonstrates an effective use of a decision support system?

A manager tests a range of assumptions about the availability of a specific skill in the local labor market.

In recent years, HR management in some organizations has responded to the quest for total quality management by doing which of the following?

By taking a customer-oriented approach

Which of the following guidelines should a company follow in order to make a performance management system support the company's goals?

Define and measure performance in precise terms. Link performance measures to customer needs.

What are some of the costs that should be accounted for when analyzing an HR program?

Employee development Training Compensation

The extent to which workers are fully involved in their tasks, assignments, and productivity is called____

Employee engagement

Which of the following is a benefit of using e-HRM?

Employees can help themselves to information when they need it instead of asking an HR staff person.

Under a learning culture, managers encourage which of the following two values?

Experimentation Flexibility

Which of the following outcomes is NOT part of a high-performance work system?

Increased employee turnover

John told all of the new hires that they could learn about the health benefits associated with their job title by accessing the company website and looking under the "Benefits" tab. Which aspect of a high-performance work system is John providing?

Information systems

Which of the following are key features of a learning organization?

Knowledge is shared. The organization has a learning culture. Employees are valued.

What is the manager's role in employee empowerment?

Managers provide teams with resources to carry out their work.

At Kelly's company, there are ten different divisions and within each of these there are four departments. Which aspect of a high-performance work system does this demonstrate? Reward system does this demonstrate?

Organizational structure

A company's brand positions it as a leader in high-tech innovation. Which of the following would best ensure brand alignment with HR?

Providing educational opportunities related to the newest developments in tech

Which HRM practice is associated with finding enthusiastic employees who are able to contribute to teamwork, empowerment, and knowledge sharing?

Recruitment and selection

Which of the following elements are part of a high-performance work system?

Task design Employee training Information systems

What is a high-performance work system?

The combination of technology, people, and organizational structure that fully utilizes an organization's resources and opportunities

How does the HR function meet the needs of customers under the customer-oriented perspective of human resource management?

Through performance management Through qualified staffing Through training and development

Which of the following HRM functions promotes ethical behavior?

Training

True or false: Cloud computing provides access to information that's delivered on demand from any device, anywhere.

True

Which of the following conditions does NOT underlie the formation of a high-performance work system?

Work design encourages workers to use a variety of skills. Ongoing training is rewarded. Employees participate in selection of new workers. Work processes are unstructured *** Correct

A formal review of HRM outcomes based on key functions and measures of business performance is called an HRM

audit

The HR______ is an easy-to scan display of HR measures that shows a series of human resource objectives, goals, and nearness to completion.

dashboard

Hiring the right people to ensure a high-performance work system includes all of the following EXCEPT _____

designing efficient jobs

Hiring the right people to ensure a high-performance work system includes all of the following EXCEPT _____.

designing efficient jobs

To keep HRM information confidential yet allow employees to access such data via the Web, most organizations utilize a(n) _____.

intranet

Tara is a sales representative for an office furniture manufacturer. Her company recently provided all salespeople with an iPad so that they could have quick access to changing product information and shipping details when meeting with customers. This provided empowerment to the sales staff and demonstrates how _____ contributes to high performance. job design

job design

Ethical behavior in an organization is most likely the result of values held and modeled by company _____.

leaders

Over the past several decades, automation has increased HRM efficiency by _____.

reducing the number of people needed to perform routine tasks

Software systems that assist managers in solving problems by demonstrating how results may vary when assumptions or data are altered are known as decision ___________ systems.

support

Software systems that assist managers in solving problems by demonstrating how results may vary when assumptions or data are altered are known as decision _____systems.

support

As a component of a high-performance work system, _____ design organizes the details of the organization's necessary activities into groups.

task

Job design contributes to high performance by promoting _____ and employee empowerment.

teamwork

To engage in ongoing efforts to gather and apply information through continuous learning, employees must ultimately comprehend the scope of _____.

the entire work system

As an assistant in the HR department, Jason is responsible for filing all of the paperwork associated with government reporting requirements. Jason's job is an example of _____.

transaction processing

The process of using computations and calculations to document and oversee HRM practices and decisions is known as _______

transaction processing