HR exam questions (Exam 1-3)

Identify the on-the-job training program that is typically funded by an educational institution as a component of an academic program.

Internship

Which U.S. organization conducts an ongoing National Compensation Survey measuring wages, salaries, and benefits paid to the nation's employees?

Bureau of Labor Statistics

Which statement best describes job design?

It is the process of defining the way work will be performed and the tasks that a given job requires.

The list of the tasks, duties, and responsibilities that a job entails is called a

Job description

Which federal law establishes a minimum wage and requirements for overtime pay and child labor?

Fair Labor Standards Act

A defined-contribution plan guarantees a specified or fixed level retirement income? True False

False

A person can file a claim under the Fourteenth Amendment on charges of racial discrimination if he or she is fired by a private employer True False

False

According to occupational safety and health act (OSH Act), employers have the right to withdraw an employee's access to records regarding exposure to hazards True False

False

An HR department at a manufacturing firm wants to ensure that applicants for production jobs provide complete information about themselves in a standard format. The most effective method would be to ask candidates to submit a résumé. True False

False

An employer's refusal to hire a pregnant woman is acceptable by law True False

False

Disparate treatment based on sex is illegal even if it is a bond fide occupational qualification True False

False

Human resources management is increasingly becoming a purely administrative function True False

False

Identify the main purpose of diversity training programs that focus on attitudes True False

False

In employment law, reasonable accommodation refers to an employee's obligation to adjust and make compromises on their personal beliefs and practices, including completely disregarding them, if they conflict with an organization's policies. True False

False

In human resource planning, forecasting is an intermediary step True False

False

Interviews are the least expensive method of employee selection True False

False

Job analysis can only be performed by certified external analysts of the U.S. Department of Labor True False

False

Most organizations check references as soon as they receive a candidate's application form True False

False

The Position Analysis Questionnaire (PAQ) is meant to be completed by job incumbents True False

False

The development of high-potential employee is usually a very swift process True False

False

The legislative branch of the U.S. government is responsible for enforcing the laws passed by congress True False

False

The role of an HR generalist is essentially limited to recruitment and selection. true false

False

Title VII of the of the Civil rights act of 1964 states that employers may retaliate against employees for opposing a perceived illegal employment practice True False

False

To prove disparate impact in court, a plaintiff in a discrimination lawsuit must show an employer's intent

False

a protean career is one that remains constant despite the changes in a person's interests, abilities, and values and in the work environment. True False

False

in companies that are ethical and successful, senior executives are the only stakeholders who are responsible for the actions of the company True False

False

Filerton Inc. produces large quantities of products for their customers within tight deadlines. Recently, customers have been returning their products to Filerton, citing errors and defects in the items they have received. Which total quality management core value does Filerton need to employ to correct this issue?

Filerton needs to ensure quality designed into their products so errors are prevented from occuring

GGT Ad Agency, an advertising firm, requires its employees to be at work between the hours of 11:00 a.m. and 2:00 p.m. This work rule allows employees to work additional hours before or after the time period in order to work the full day. Identify the job design method implemented in this scenario.

Flextime

A job specification looks at the qualities or requirements the person performing the job must possess, including knowledge, skills and abilities to perform the job true false

True

A manager who promises a rise to an employee only if they participate in sexual activities is said to be engaging in quid pro quo harassment True False

True

Action planning often involves the preparation of career development plan True False

True

Coaches are peers or managers who work with other employees to motivate them, help them develop their skills, and provide them with reinforcement and feedback. True False

True

Development implies learning that is not necessarily related to an employee's current job True False

True

Effective training objectives include performance standards that are measurable True False

True

HR competencies are the set of knowledge and skills associated with successful human resource management True False

True

InTime Corp., a major watch manufacturer, purchases Antec Inc., a smaller company that makes watch bands. Following this purchase, the watch band operations are performed by the Antec Division of InTime Corp. This scenario is an example of an acquisition. True False

True

Merit pay is a system of linking pay increases to ratings on performance appraisals. True False

True

Performance management requires knowing what activities and outputs are desired, observing whether they occur, and providing feedback to help employees meet their expectations True False

True

Performance management systems are established to meet their three broad purposes of the organization: strategic, administrative, and developmental. True False

True

The Family and Medical Leave Act of 1993 requires organizations with 50 or more employees within a 75-mile radius to provide as much as 12 weeks of unpaid leave to qualifying employees True False

True

The Fleishman Job Analysis System asks subject-matter experts to evaluate a job in terms of the abilities required to perform the job True False

True

The addition of creative benefits packages for employees provides employers a competitive edge in acquiring and retaining talented employees in their organization True False

True

The approaches to employee development fall into four broad categories: formal education, assessment, job experiences, and interpersonal relationships. True False

True

The goals an organization sets in its human resource planning process should come directly from the analysis of its labor supply and demand. True False

True

The most frequent uses of assessment are to identify employees with managerial potential to measure current managers' strengths and weaknesses. True False

True

Training refers to any planned effort by a firm to facilitate the learning of job-related knowledge, skills, or behavior by employees. True False

True

Under the Equal Pay Act of 1963, pay differences are permitted between men and women performing the same job if the difference arises from any factor other than sex. True False

True

When implementing an HR strategy, the organization must hold some individual accountable for achieving the goals True False

True

When two companies merge, HRM plays an important role that includes preparing employees to resolve conflicts. True False

True

incentive pay is specifically designed to energize, direct, or control employees' behavior and its influential because the amount paid is linked to certain predefined behaviors or outcomes True False

True

Identify the process through which an organization seeks applicants for potential employment a) orientation b) training c) recruitment d) work analysis e) job design

Recruitment

________________ influences the kinds of job applicants an organization reaches a) personnel policies b) recruitment sources c) characteristics of the recruiter d) financial sources e) industry competitors

Recruitment sources

what is the primary professional organization for HRM that provides education and information services, and is also the world's largest human resource management association

Society for Human Resources Management

Karen is a human resource specialist. To gain competency in her field, she keeps up with business news related to human resource management. One area of the news she pays attention to is coverage of the cases the Supreme Court hears each year. Why would stories about the Supreme Court be relevant for Karen's career?

The Supreme Court May issue rulings that interpret employment law

The process of getting detailed information about jobs is referred to as

a job analysis

The HR department at Tremont Communications oversees the recruitment and training of employees at the firm. As the firm grows and recruits more employees, overseeing individual training programs has become too much for the HR staff to handle. Which application should the HR department use to help with employee training? a) customer relationship management system b) management information systems c) a learning management system d) a decision support system e) an executive decision-making system

a learning management system

Katie works in the human resource department at Zeus Corp. Her chief responsibilities include administering salaries, determining incentives, managing group insurance, and employee vacation and leave. Which human resource management function is being performed by Katie?

compensation and benefits

Combust Con Inc. specializes in manufacturing internal combustion engines. Recently, Combust Con has decided to create a division for the flexible fuel field. During this time, Ashton, the HR manager, has been reviewing and updating job descriptions. With the knowledge that a new division of jobs will be created, what would be the appropriate course of action for Ashton to take next? a) Ashton should amend the original job descriptions to say they all will eventually take on flexible fuel responsibilities b) Ashton should take care to avoid including the titles of the jobs while formulating new job descriptions c) Ashton should wait until new employees are hired before creating the new job description d) Ashton should consider preparing new job descriptions since new jobs will be created in the organization

d) Ashton should consider preparing new job descriptions since new jobs will be created in the organization

A formal review of the outcomes of HRM functions, based on identifying key HRM functions and measures of business performance, is referred to as a) balanced scorecard b) profit-and-loss statement c) evidence-based HRM d) job description e) HRM audit

e) HRM audit

Mark and Amy hold the same position at an organization. However, Mark is paid more than Amy. According to the Equal Pay Act of 1963, what will strengthen the fact that the pay difference is a legal one? a) mark is more skilled than Amy because he is a male b) Amy is not a American citizen c) Mark is younger than Amy d) Amy is pregnant e) Mark works the night shift

e) Mark works the night shift

What is an element in the final stage of human resources planning? a) estimating labor demand b) forecasting labor supply c) estimating labor surplus or shortage d) strategic planning e) evaluating outcomes

e) evaluating outcomes

A feature of an effective incentive pay plan is that it should a) have performance measures based on employees' requirements b) not be provided as a direct percentage of employees' performance c) encourage group performance and sideline individual achievements d) be the same for all employees in the organization e) have performance measures linked to the organization's goals

e) have performance measures linked to the organization's goals

Ryan, an employee at GoBiz Inc., is known for his short-tempered and argumentative nature. During a heated exchange at work one day, Ryan makes a derogatory gesture toward his manager, which causes Ryan to be fired. This scenario is an example of a) revolving door policy b) open-door policy c) voluntary turnover d) progressive dicipline e) involuntary turnover

e) involuntary turnover

Which element establishes an organization's pay structure? a) pay ranges and pay differentials b) cost control and equity c) legal requirements and job descriptions d) individual salaries of its employees e) job structure and pay level

e) job structure and pay level

Bernard, the CEO of RTT Co., believes the goals of the company must be divided into smaller departmental and individual goals. The accomplishment of these smaller goals will allow employees at all levels to contribute to accomplishment of the bigger goals of the company. In the context of measuring performance results, Bernard's belief can be best justified using a) total quality management b) the behavioral observational scale method c) the critical-incident method d) statistical quality control e) management by objectives

e) management by objectives

People's perception of ____________ depends on their judgement that the consequences of a decision to employees are just a) employment at will b) procedural justice c) interactional justice d) arbitration e) outcome fairness

e) outcome fairness

What is the last step in performance management process? a) defining performance outcomes for company division and department b) identifying improvements needed c) developing employee goals, behavior, and actions to achieve outcomes d) evaluating performance e) providing consequences for performance results

e) providing consequences for performance results

Which question is permissible to ask in job applications and interviews? a) how would you feel about working for someone younger than you? b) are you a citizen of the United States c) what religious holiday do you observe? d) where were you born? e) will you need any reasonable accommodation for this hiring process?

e) will you need any reasonable accommodation for this hiring process?

Historically, if an organization and employee do not have a specific employment contract, the employer or employee may not require a specific time to end the employment relationship. This is referred to as the _____ doctrine.

employment-at-will

Berns Inc. hires Allen as a supervisor in the company. They have an implied understanding that both the employer and the employee have the right to end their relationship at any time they desire. In the context of personnel policies, the relationship between the company and Allen is based on the a) promote from within policy b) lead-the-market strategy c) employment-at-will policy d) nepotistic agreement

employment-at-will policy

Charlie, an HR manager at Delaney Inc., is expecting a labor surplus for the company in the month of November. This gives Charlie nearly eight months to deal with the problem. In order to reduce the labor surplus, Charlie decides to use a __________ strategy, which causes less suffering for employees a) downsizing b) demotion c) hiring freeze d) pay reduction e) transfer

hiring freeze

which of the following best describes the employees of an organization in terms of their training, experience, judgement, intelligence, relationships and insight?

human capital

interviewing is considered the most accurate basis for making a selection decision true false

false

Sabrina, a production manager at Orrin Co., needs to measure the performance of 12 of her subordinates. She divides the number of employees into categories like exceptional, above average, average, and below average. She assigns a certain percentage of employees to each category to determine the quality of their performances. In the context of methods for measuring performance, Sabrina is using the _____ method.

forced-distribution

The HRM function during downsizing is to terminate the workers who

are less valuable in their performance

Which scenario exemplifies an individual in the external labor market? a) Sarah, a contract worker, working for a certain period specified in a written contract b) Drew, a temporary worker, being paid by a company for his services c) Morgan, an engineering graduate, looking for a job d) Sials, an employee, going through training e) Jamaal, an employee securing his financial services certification

c) Morgan, an engineering graduate, looking for a job

Which statement is correct regarding skilled knowledge workers? a) they do not have considerable autonomy to make decisions b) they are most likely to experience a lack of opportunities in a slow economy c) They are not easily replaced because they own the knowledge that the company requires to produce its products d) they are no expected to be technically efficient and are only involved in direct interactions with customers

c) They are not easily replaced because they own the knowledge that the company requires to produce its products

Which of the following is a work-study training method that teaches job skills through a combination of on-the-job training and classroom training? a) bumping b) benchmarking c) apprenticeship d) co-employment e) onboarding

c) apprenticeship

The manager of a local grocery store places a short conveyor belt that allows customers to place items on it prior to checking out. This saves the cashier from the physical strain of bending forward and reaching into the carts to retrieve the items. This change is an example of the _____ approach to job design a) telecommuting b) job enrichment c) ergonomic d) flextime e) job sharing

c) ergonomic

Showery Drugs is a pharmaceutical company based in Detroit. Showery Drugs expects its employees to work long hours and achieve increased production rates. Employees earn one and a half times the usual hourly rate for working more than 40 hours in one week. Which law is Showery Drugs abiding by in this scenario? a) law governing equal employment opportunity b) Fair labor standards act (FLSA) of minimum wage c) fair labor standards act (FLSA) of overtime d) laws governing prevailing wages e) product market laws

c) fair labor standards act (FLSA) of overtime

The second step in human resource planning is a) forecasting labor shortage b) forecasting labor surplus c) goal setting and strategic planning d) program implementation and evaluation e) program goal setting

c) goal setting and strategic planning

Identify the correct regarding human resources a) human resources can be imitated b) human resources are commonly found c) human resources have no good substitutes

c) human resources have no good substitutes

Kokan Inc., a marketing company, includes stock options and stock purchase plans in executive pay. Executives at the company will want to do what is best for Kokan because that will cause the value of the stock to grow. What is being exemplified in this scenario? a) Scanlon plan b) balanced scorecard c) long-term incentives d) merit plan e) short-term incentives

c) long-term incentives

The concept of "human resource management" implies that employees are: a) a secondary component of a business b) troublesome and need to be monitored c) resources of the employer d) an unnecessary cost to an employer e) a rare component of the business world

c) resources of the employer

In most organizations, the first step in the personnel selection process is _________________. a) verifying the applicants' qualifications through reference and background checks b) negotiating with the employee regarding salary and benefits c) screening the applicants to see which ones meet the basic requirements for the job d) administering tests and reviewing work samples to rate the candidates' responsibilities

c) screening the applicants to see which ones meet the basic requirements for the job

Compa-ratio

is defined as the ratio of average pay to the midpoint of the pay range

Identify a disadvantage of using temporary and contract workers

the workers tend to be less committed to an organization

In the context of effectiveness of performance management, _____ means the extent to which a measurement tool actually measures what it is intended to measure. a) validity b) dependability c) acceptability d) reliability e) specificity

validity

The ___________ of an employment test is indicated by the extent to which the test scores relate to actual job performance

validity

When employees initiate turnover, when the organization would prefer to keep them, it is called

voluntary turnover

Fiona, a supervisor at Ronaldo Co., wants to compare the performance of her employees. If she does this by listing the employees from best to worst performer, which term describes her method? a) simple ranking b) mixed-standards scale c) critical-incident method d) graphic rating scale e) organizational behavior modification

simple ranking

With which step does the progressive discipline process end?

Terminiation

A reliable measurement generates consistent results true false

True

Which form of training prepares employees to perform their jobs effectively, learn about the organization, and establish work relationships? a) orientation b) benchmarking c) sensitivity training d) bumping e) conditioning

a) orientation

Open-Door policy, peer review, and mediation are methods of

alternative dispute resolution

According to ___________, people measure outcomes such as pay in terms of their inputs a) expectancy theory b) equity theory c) retributive justice theory d) progressive justice theory e) economic theory

b) equity theory

Identify the term that refers to the way in which an organization groups its people into useful divisions, departments, and reporting relationships a) job structure b) organizational structure c) value chain d) corporate design e) relationship management

b) organizational structure

Alice helped a sales manager place an ad on job boards and hire five new salespeople. She calculates that the total cost to recruit and select these employees was $200,000. What was the cost per hire for this recruiting effort?

$40,000

Ty earns a base rate of $12 an hour and receives a weekly attendance award of $20. He works 40 hours this week. What would be his total compensation for the week? a) $480 b) $600 c) $500 d) $520 e) $250

$500

If an individual's behavior in the workplace creates an environment in which it is difficult for someone of a particular sex work, it cannot be regarded as sexual harassment True False

False

Tasty Treats, a cookie manufacturer, combines with Minty Goodies, a chocolate manufacturer, to form a company called Yummy, Inc. This scenario illustrates a(n)

merger

Connor and McKenzie hold the same position at Delta Inc. However, Connor earns more than McKenzie. Which statement justifies the organization's decision to pay Connor more than McKenzie? a) Connor meets higher productivity targets than McKenzie b) Connor comes from an economically weaker background c) McKenzie is younger than Connor d) McKenzie is a male e) McKenzie is not a U.S. citizen

Connor meets higher productivity targets than McKenzie

Kate, the CEO of Era Co., wants to carry out the first company-wide performance appraisal. However, she needs to make sure that the information obtained for performance appraisal is free of bias and that the managers have provided information about subordinates without any personal issues influencing the information. Which option will assist Kate in obtaining her objective? a) kate must focus on obtaining information only from supervisors of employees being appraised because managers have incentives for giving accurate information b) kate must occasionally work alongside the employees to ensure that they are working diligently c) kate must personally question all the managers who appraise their subordinates in the performance appraisal as this will ensure integrity of information d) Kate must hold calibration meetings because they hold managers accountable for the appraisal information they provide about their subordinates.

Kate must hold calibration meetings because they hold managers accountable for the appraisal information they provide about their subordinates.

Trinkets Inc., a manufacturer of widgets, has entered into a contract with a third party to perform services related to processing orders, managing inventory levels, and shipping products to customers. The company is engaged in

Outsourcing

Xeon Inc., a maker of chocolate products, assigns its packaging and labeling to First Choice U.S.A., a firm that specializes in packaging and labeling other companies' products. Which HRM practice is Xeon Inc. using in this scenario?

Outsourcing

Bill, an employee with the U.S. Postal Service, was deployed to Iraq to serve in the U.S. Army for two years. After the completion of his military duties, he resumed work at the post office. He was reemployed with an increase in pay. Which law protected Bill by requiring that his employer reemploy him with the seniority, status, and pay rate he would have earned if he had stayed on the job during the time of his deployment?

Uniformed Services Employment and Reemployment act

Ron and Yin are welders working for two different divisions of the same company. Both have the same level of experience. However, Ron earns more than Yin. Under the Fair Labor Standards Act (FLSA), which statement justifies the organization's decision to pay Ron more than Yin? a) Ron lives in a location where living expenses are higher b) Yin is younger than Ron c) Ron is a U.S. citizen d) Yin is physically disabled e) Yin works the night shift

a) Ron lives in a location where living expenses are higher

Executive pay has drawn public scrutiny in recent years. Which of the following statements best explains the reason? a) Top executives' pay is much higher than average workers' b) Most of the top executives' pay is in the form of a salary c) Top executives come under the category of exempt employees d) top executives are paid in the form of commissions e) executives are denied short-term or long-term incentives with their pay

a) Top executives' pay is much higher than average workers'

Prime Computing, an auditing firm, purchases a management information system called Gamma Dot. Most of Prime Computing's employees are unfamiliar with the functional aspects of Gamma Dot, and management decides to approach external trainers to train its employees. Melinda, the company's training coordinator, is tasked with finding suitable trainers. Melinda sends an e-mail, with a document outlining the company's training requirements, to multiple vendors and asks them to provide suitable trainer profiles and cost quotes. What is the document called that Melinda sends out to training vendors? a) a request for proposal b) articles of incorporation c) instructional design d) a needs assessment form e) an organization analysis report

a) a request for proposal

Jamie, a manager at a construction company, contends that applying industrial engineering is the simplest way to structure work and maximize efficiency. Which statement supports Jamie's argument? a) applying industrial engineering reduces the complexity of work b) applying industrial engineering makes jobs more dynamic c) organizations cannot combine industrial engineering with other approaches to job design d) applying industrial engineering makes training people extremely difficult and time consuming e) applying industrial engineering to a job increases its complexity

a) applying industrial engineering reduces the complexity of work

Which responsibility is specifically associated with the HR function of employee relations? a) conducting attitude surveys b) analyzing work c) creating HR information systems d) planning and forecasting human resources e) creating a job design

a) conducting attitude surveys

Which measure of validity is based on showing a substantial correlation between test scores and job performance scores? a) criterion-related validity b) diagnostic validity c) content validity d) convergent validity e) construct validity

a) criterion-related validity

Which description best defines an organization's job structure? a) it consists of the relative pay for different jobs within the organization b) it is the average amount of an organization pays for a particular job c) it comprises the characteristics of jobs that the organization values and chooses to pay d) it comprises regular pay, overtime pay and bonuses e) it refers to the standard amount that employers must pay under federal and state law

a) it consists of the relative pay for different jobs within the organization

In the context of HRM functions, the activities of performance management include a) making decisions on whether organizations will emphasize enabling employees to perform their current jobs preparing them for future jobs, or both b) keeping track of how well employees are performing relative to objectives such as job descriptions and goals for a particular person c) attempting to identify applicants with the necessary knowledge, skills, abilities, and other characteristics that will help the organization achieve its goals d) preparing and distributing employee handbooks that detail company policies, and in large organizations, company publications such as monthly newsletters or a website on the organizations intranet

a) making decisions on whether organizations will emphasize enabling employees to perform their current jobs preparing them for future jobs, or both

Par On, a firm that creates games for mobile devices and PCs, has an unusual training program for all its new employees. The program lasts for five days and does not involve doing any work. During this period the trainees, in teams of three, visit different departments, gathering information about the company and various department functions. Additionally, they are paired with more experienced employees to discuss their goals at the company and to learn more about the organization's culture and policies. The form of training used for new employees at Par On is known as a) onboarding b) benchmarking c) sensitivity training d) diversity training e) conditioning

a) onboarding

In the context of human resource planning, the primary goal of forecasting is to a) predict labor shortage or surplus in specific areas of an organization b) determine labor supply c) set goals for hiring employees d) focus attention on a problem and provide a basis for measuring an organization's success

a) predict labor shortage or surplus in specific areas of an organization

Who has the main responsibility of developing a formal discipline process for the workplace? a) the human resources department b) outplacement counselors c) legal department d) sales force e) arbitrators

a) the human resources department

What is true of companies that use "lead-the-market" pay strategy? a) they pay more than the current market wages for a job b) they have a recruiting disadvantage c) they recruit fewer employees than needed and depend on overtime d) they provide relatively better working conditions to employees compared to competitors e) they usually have low pay, coupled with overtime and flex-time

a) they pay more than the current market wages for a job

Regal Inc., an investment bank, is in the final stage of its selection process for a business analyst. Donald is one of the desired candidates for the position. As part of background checks, the bank wants to look at his credit history. Which Act requires them to obtain Donald's consent before using a third party to check his credit history? a) Civil Rights Act of 1991 b) The Fair Credit Reporting Act c) The Fair Labor Standards Act d) The labor-management reporting and disclosure act e) The Consumer Credit Protection Act

b) The Fair Credit Reporting Act

If employees covered by the ___________ do not notify the employees (and their union, if applicable) of layoffs, they may have to offer back pay and fringe benefits and pay penalties as well. a) Davis-Bacon Act b) Workers' Adjustment Retraining and Notification Act c) Right-to-Work Act d) Employee Free Choice Act e) Fair Labor Standards Act

b) Workers' Adjustment Retraining and Notification Act

The _____________ performance management method requires managers to rate the frequency with which an employee has exhibited a behavior during a rating period. a) behaviorally anchored rating scale b) behaviorally observed scale c) graphic rating scale d) mixed-standard scale e) forced-distribution scale

b) behaviorally observed scale

To tests the validity of a selection test for advance widget designers, Apptastic administered the test to its current widget designers. The test results are then compared with existing measures of job performance. In this instance, what type of validation is being used by Apptastic? a) predictive validation b) concurrent validation c) content validation d) construct validation e) diagnostic validation

b) concurrent validation

Kevin, the CEO of MedImpact Inc., finds that the company needs to eliminate a labor surplus to avoid financial difficulties. To deal with this problem, he chooses a strategy that gives him fast results. However, the amount of suffering caused to employees is high. Kevin is most likely using the __________ strategy to reduce the labor surplus. a) early retirement b) downsizing c) natural attrition d) retraining e) hiring freeze

b) downsizing

XYZ Equipment, a firm that produces manufacturing equipment for various industries, experiences an influx of new sales employees due to a recent expansion. Despite possessing a vast amount of sales experience, most of the new employees perform poorly. This is because the new recruits possess inadequate technical knowledge about the products sold by XYZ Equipment. To address the issue, the HR department decides to implement a training program using the instructional design process. As part of the process, the HR department's first step should be to a) ensure that sales representatives do not feel undervalued b) identify what the sales representatives will need to learn c) identify senior product engineers to train the sales representatives d) chart the methods that should be used to train the sales representatives e) announce the objectives of the training program

b) identify what the sales representatives will need to learn

Which of the following best defines job withdrawal a) it is the loss of jobs within an organization due to adverse economic forces b) it is a set of behaviors with which employees try to avoid the work situation physically, mentally, or emotionally c) it is the reaction of a job offer following the result of a pre-employment physical examination

b) it is a set of behaviors with which employees try to avoid the work situation physically, mentally, or emotionally

Which statement is true of a performance bonus? a) it is designed to reward group performance b) it should be re-earned by employees during each performance period c) it is rolled into base pay and provided yearly or monthly d) it lacks flexibility and hence it is less popular e) it is exclusively linked to subjective ratings, rather than objective performance measures

b) it should be re-earned by employees during each performance period

What is a set of possible pay rates defined by a minimum, maximum, and midpoint of pay for employees holding a particular job? a) pay grade b) pay range c) pay differential d) compa-ratio e) compensation differential

b) pay range

Sparkle Spin, a national appliance brand, recruited 15 people as brand managers. They all took a test as part of the recruitment process. Three months after the recruitment, their test scores were analyzed along with their performance on the job to find a substantial correlation between the two factors. Which method of research is exemplified in this scenario? a) content validation b) predictive validation c) concurrent validation d) construct validation e) diagnostic validation

b) predictive validation

What does an employer violate when it terminated an employee for refusing to do something unethical, unsafe, and illegal? a) affirmative action b) public policy c) fair representation d) equal opportunity employment e) reverse discrimination

b) public policy

Jill is a recruiter for Kinnack Inc. When she interviews job candidates, she works hard to provide background information about the job's positive and negative qualities. She aims to be sure every detail is accurate, so that any employees hired will feel they got what they expected and will want to stay on with the company. Jill's behavior is an example of providing a a) yield ratio b) realistic job preview c) core competency d) due-process policy e) job posting

b) realistic job preview

Which of the following best defines a high-performance work system? a) an arrangement of machinery and equipment that streamlines the workflow and results in maximum efficiency and cost savings b) the right combination of people, technology, and organizational structure that makes full use of the organization's resources and opportunities in achieving its goals c) a computer software system that is designed to help managers solve problems by showing how results vary when the manager alters assumptions or data

b) the right combination of people, technology, and organizational structure that makes full use of the organization's resources and opportunities in achieving its goals

Rantly Corp. is eliminating its desktop computer repair center in Minnesota. Meanwhile, the demand for mobile device repair—a service it provides in Florida and New Jersey—is growing rapidly. Betsy, a human resource specialist at the Rantly Corp. headquarters in Miami, must plan to avoid a labor surplus in Minnesota in a fast and effective way. She wishes to do so with minimal employee suffering in terms of layoffs and salary. Which strategy would best help Betsy accomplish her goal? a) pay reductions b) transfers c) demontions d) early retirement e) hiring freeze

b) transfers

Derrick, a sales manager at Kappa Corp., finds that Jack, a salesman, lacks motivation to perform well in his job. In the context of finding solutions to performance problems, what is the right way to deal with this situation? a) Derrick must reduce Jack's pay to punish him b) Derrick must warn Jack that he will be demoted if his performance continues to be poor c) Derrick must ask Jack to learn from sales people who perform better than he does d) Derrick must consel Jack to help him understand the factors that are affecting his motivation e) Derrick must ask Jack to take vacation to think about what is causing his lack of motivation

d) Derrick must consel Jack to help him understand the factors that are affecting his motivation

Rapp's Parts is a small machine shop that makes custom parts for manufacturers in the metropolitan area where it is located. For 20 years, Erin was the office assistant. She was hired to fill a position that involved keeping track of customers' orders and purchasing supplies. After Erin retired, the company hired another office assistant to perform the same tasks. Soon afterward, however, the company's owner began hearing from frustrated customers complaining that when they called the company with questions and problems, no one was taking responsibility and helping them as Erin had. What problem with job analysis is most likely to have occurred when Erin retired? a) Rapp's Part should have engaged in downsizing so fewer employees could get the work done b) when hiring new employees, Rapp's parts failed to use the fixed job description found on O'Net c) Rapp's Part wasn't adaptable, although its environment was subject to change d) Erin took on customer service duties, but the job description didn't reflect the change

d) Erin took on customer service duties, but the job description didn't reflect the change

Which of the following refers to a display of a series of HR measures, showing human resource goals and objectives and the progress toward meeting them? a) a performance review technique b) a job preview c) an expert system d) an HR dashboard e) relational database

d) an HR dashboard

What is the first step in performance management process? a) evaluating performance b) developing employee goals, behavior, and actions to achieve outcomes c) providing consequences for performance results d) defining performance outcomes for company division and department e) identifying improvements needed

d) defining performance outcomes for company division and department

Identify the correct statement regarding the composition of the U.S. labor force during the projected 2016-2026 period a) the labor force is expected to grow at a greater rate than any other time in the US history b) the largest proportion of the labor force is expected to be in the 16- to 25- year age group c) the segment of the workforce nearing retirement age will hold steady d) despite a small increase in the number of young workers, the overall workforce will be aging e) the total workforce of the US will considerably decrease

d) despite a small increase in the number of young workers, the overall workforce will be aging

Which term refers to organizations that have the best possible fit between their social system and their technical system? a) workforce analysis systems b) holistic management systems c) supply chain systems d) high-performance work systems e) total quality management systems

d) high-performance work systems

Taryn, an HR manager at NetHint Inc., hires employees who provide a specific set of knowledge and skills that will give her company advantage over its competitors. In the context of strategic planning, Taryn is a) outsourcing a broad set of services b) using prosperity analysis c) seeking leading indicators d) hiring individuals with a core competency e) using trend analysis

d) hiring individuals with a core competency

The employees at Herby Financial often complain that they are not provided feedback about their work. They feel that they do not get proper information as to how they have performed and the areas in which they need to improve. They also claim that the performance goals are vague and not measurable. Which HR function does Herby Financial need to specifically improve upon to resolve the complaints put forth by its employees? a) recruitment b) employee selection c) training and development d) performance management e) planning and administrative pay and benefits

d) performance management

People's perception of __________ is their judgement that impartial methods were used to determine the consequences an employee obtains a) interactional justice b) expartation c) outcome fairness d) procedural justice e) progressive

d) procedural justice

______________ is a type of incentive pay in which payments are a percentage of an organization's profits and do not become part of its employees' base salary a) merit pay b) gainsharing c) group bonus d) profit sharing e) commission

d) profit sharing

Which benefits provided by the employer is required by law in the United States? a) paid vacation b) personal leave c) flextime d) social security contributions e) retirement savings plans

d) social security contributions

Which statement is true of the relationship between training and development? a) training is future-oriented, while development is focused on one's experiences in the past b) Training prepares employees for management careers, while development is for learning entry-level skills c) Participation in training is voluntary, but most organizations require participation in developmental activities d) the goal of training is preparation for the current job, while the goal of development is preparation for future job opportunities

d) the goal of training is preparation for the current job, while the goal of development is preparation for future job opportunities

What is a typical first response in the progressive discipline system? a) official spoken warning b) written warning with threat of temporary suspension c) temporary suspension with no written notice d) unofficial spoken warning e) termination

d) unofficial spoken warning

As part of his company's initiative to create a high-performance work system, Cody, an HR manager, has been reorganizing work so that teams of employees will concentrate on coordinating their efforts to make sure customers are satisfied. The vice president of human resources has asked Cody to explain to a team of executives how this project will help the company's financial performance. What would be the most effective explanation for Cody to use?

improving customer satisfaction should increase demand, leading to greater sales and profits

Parton Co. is a car manufacturing company that wants to hire a new product manager. Senior management decides to have the department heads for production, sales, and human resources interview the candidates on a variety of topics. This is an example of a(n) ________ interview. a) behavior description b) in-basket c) situational d) exit e) panel

panel

when an organization undertakes a complete review of its critical work processes to make them more efficient to deliver higher quality, it is engaging in

reengineering

Instructional design logically should begin with needs assessment True False

true