HR Final Exam

Which term refers to a procedure for determining the duties and skill requirements for a specific job and the kind of person most suitable for a position? A. Job description B. HR management C. Job analysis D. Talent management

C. Job analysis

Rollins and Associates is making an extra effort to promote and hire under-represented, protected individuals. Rollins and Associates is most likely participating in _______. A. permitted discrimination B. progressive desegregation C. affirmative action D. progressive action

C. affirmative action

What are the five steps in the ADDIE training process model? A. assess, design, designate, invalidate, equate B. analyze, describe, develop, implement, enforce C. analyze, design, develop, implement, evaluate D. acquire, develop, designate, improve, evaluate

C. analyze, design, develop, implement, evaluate

Basic factors that establish how several jobs compare to one another and that determine the pay for each job are called ______. A. job evaluation factors B. analysis factors C. compensable factors D. ranking factors

C. compensable factors

According to research, what is the primary reason that top-performing employees leave an origination? A. stress B. work-life balance C. compensation D. promotion opportunities

C. compensation

Instructional objectives for training programs should focus on _____. A. meeting budget requirements B. maximizing work hours C. corrections performance deficiencies D. motivation current employees

C. corrections performance deficiencies

The comma ratio is a financial ratio used in compensation to calculate: A. average pay divided by total pay B. current bonus divided by future bonus C. current salary divided by salary range midpoint D. variable pay divided by merit pay

C. current salary divided by salary range midpoint

Which of the following is a discretionary, non-mandatory benefit? A. social security B. FMLA leave C. disability insurance D. unemployment insurance

C. disability insurance

Intentional discrimination is also called _______. A. mixed motive harassment B. adverse discrimination C. disparate treatment D. disparate impact

C. disparate treatment

Which term refers to finding and/or attracting applicants for the employe's open positions? A. applicant tracking B. job development C. employee recruiting D. employee selection

C. employee recruiting

Which activity involves establishing and maintaining positive employee-employer relationships? A. succession planning B. human resource management C. employee relations D. employee development

C. employee relations

Which term refers to being psychologically involved in, connected to, and committed to getting one's jobs done? A. ethical B. enrichment C. engagement D. retention

C. engagement

Which of the following terms refers to the tendency to view members of other social groups less favorable than one's own? A. tokenism B. discrimination C. ethnocentrism D. stereotyping

C. ethnocentrism

The psychological contract between employers and employees identifies the ____ of each party. A. ethical morals B. opportunities C. expectations D. long-term goals

C. expectations

What term refers to the knowledge, education, training, skills, and expertise of a firm's worker? A. human resources B. tangible assets C. human capital D. intellectual property

C. human capital

Which term refers to a refusal by the employer to provide opportunities to work during an impasse? A. lockout B. boycott C. inside games D. wildcat strike

C. inside games

Which of the following data collection techniques would be most useful when writing a job description for a software engineer? A. analyzing organization charts B. observing employees C. interviewing employees D. developing process charts

C. interviewing employees

Which performance appraisal problem is associated with supervisors giving all their subordinates consistently high ratings? A. strictness B. central tendency C. leniency D. halo effect

C. leniency

Which of the following best describes the purpose of an employee evaluation meeting? A. training supervisors in the rating process B. providing upward feedback to supervisors C. making plans to correct employee weaknesses D. discussing and scheduling training programs

C. making plans to correct employee weaknesses

Which term refers to advising, counseling, and guiding and employee? A. training B. appraising C. mentoring D. coaching

C. mentoring

For training to be successful and effective, a trainee must have ______. A. technical expertise B. experience C. motivation D. management skills

C. motivation

Which term refers to the shared perceptions that organizational members have about their organization and work environment? A. organizational culture B. public relations C. organizational climate D. employee relations

C. organizational climate

What type of pay plan is being used when workers are paid a sum for each unit they produce? A. job-based pay B. competency-based pay C. piecework D. base pay

C. piecework

Which term refers to fair processes? A. interactional justice B. distributive justice C. procedural justice D. normative justice

C. procedural justice

Which job evaluation method is considered the simplest and least expensive? A. job classification method B. point method C. ranking method D. comparison method

C. ranking method

Peer appraisals have been shown to result in a ______ A. decrease in satisfaction with the group B. reduction of group cohesion C. reduction of social loafing D. tendency to inaccurately predict promotions

C. reduction of social loafing

SMART goals are best described as _____. A. specific, measurable, achievable, relevant and tested B. strategic, moderate, achievable, relevant, and timely C. specific, measurable, attainable, relevant and timely

C. specific, measurable, attainable, relevant and timely

Which of the following terms refers to accuracy with which a test fulfills the function it was designed? A. consistency B. reliability C. validity D. relevancy

C. validity

______ Provides new employees with the basic background information required to perform their jobs satisfactory. A. Employee orientation B. Employee recruitment C. Employee development D. Employee selection

A. Employee orientation

Which of the following terms refers to the process of comparing and analyzing the practices of one firm with those of a high-performing company? A. benchmarking B. outsourcing C. strategizing D. diversifying

A. benchmarking

Which of the following terms refers to a summons that informs employers and employees about regulations that have been violated at the workplace? A. citation B. warrant C. inspection D. penalty

A. citation

Which term refers to educating, instructing, and training subordinates to perform job-related tasks? A. coaching B. mentoring C. networking D. outsourcing

A. coaching

In order to be the most effective, the performance management process should occur ______. A. continuously B. annually C. periodically D. occasionally

A. continuously

Walmart competes on price, while Target competes on style. Walmart follows a competitive strategy based on ______ while Target follows a strategy based on _______. A. cost leadership, differentiation B. geographic location, focusing C. differentiation, niche leadership D. focusing, cost leadership

A. cost leadership, differentiation

Which of the following is a procedure that corrects a subordinate for violating a rule or procedure? A. discipline B. training C. appraisal D. coaching

A. discipline

Which of the following terms refers to the involuntary termination of an employee's employment with a firm? A. dismissal B. insubordination C. sabbatical D. leave of absence

A. dismissal

Executive orders 11246 and 11375 apply to which of the following employers? A. federal contractors B. small businesses C. publicly traded firms D. private employers

A. federal contractors

What is the first step in the recruitment and selection process? A. forecasting employment needs B. building an applicant pool C. developing job applications D. assessing training requirements

A. forecasting employment needs

_______ is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns. A. human resource management B. job evaluation C. career planning D. behavioral management

A. human resource management

Which of the bases for dismissal is defined as the deliberate and willful violation of the employer's rules and may include stealing and insubordination? A. misconduct B. disregard C. unsatisfactory performance D. whistle blowing

A. misconduct

In regard to on-campus recruiting, which of the following will most likely help sell the employer to the interviewee? A. personable nature of the recruiter B. well-written job descriptions C. simplified application forms D. recruiter's professional attire

A. personable nature of the recruiter

______ is the process of deciding what positions the firm will have to fill and how to fill them. A. personnel planning B. Talent management C. Employee selection D. Trend analysis

A. personnel planning

Which of the following is NOT an example of employee insubordination? A. repeatedly failing to perform tasks B. publicly criticizing a supervisor C. disregarding the chain of command D. deliberately defying company rules

A. repeatedly failing to perform tasks

TGV enterprises wants to prevent workplace violence. What is the first step the firm should most likely take? A. screening employees B. checking references C. strengthening security D. conducting drug tests

A. screening employees

What is the first step in conducting an effective interview? A. studying the job description B. conducting a background check C. asking situational questions D. establishing rapport with candidates

A. studying the job description

Which of the following terms refers to the goal-oriented and integrated process of planning, recruiting, developing, managing and compensating employees throughout an organization? A. talent management B. global HR management C. team building D. succession planning

A. talent management

Which of the following allows people in one location to communicate live with people in another location? A. videoconferencing B. virtual reality games C. leaning portals D. computer-based training

A. videoconferencing

Which of the following benefits is required by federal or state law? A. workers compensation B. pensions C. paid time off D. disability insurance

A. workers compensation

What percentage of eligible employees in a bargaining unit bus sign authorization cards in order for the union to petition in the NLRB for an election? A. 10 B. 30 C. 50 D. 20

B. 30

Which of the following refers to an analysis by which an organization measures where it currently stands and determines what it has to accomplish to improve HR functions. A. HR benchmark B. HR audit C. HR ratio D. HR methodology

B. HR audit

Which term refers to a written statement that describes the activities, responsibilities, and working conditions of a job? A. Job context B. Job description C. Job evaluation D. Job specification

B. Job description

The _____ is the group of employees the union will be authorized to represent. A. union delegation B. bargaining unit C. grievance committee D. negotiating team

B. bargaining unit

A supervisor who frequently rates all employees as average on performance appraisals most likely has a problem known as ______? A. leniency B. central tendency C. halo effect D. stereotyping

B. central tendency

Amini, a sales manager with a commercial real estate firm, uses sales quotas to assess the performance of his staff members, and he then develops strategies for corrective action. Which function of the management process is Amini most likely performing? A. organizing B. controlling C. planning D. staffing

B. controlling

The primary purpose of implementing high-performance practices such as recruiting, screening, and training is to ______. A. foster a strong organizational culture B. develop a trained self-motivated workforce C. use benchmarks to compare personnel skills within an industry D. create management opportunities for new hires

B. develop a trained self-motivated workforce

Identifying security and other corporate risks is known as ____. A. worker risk assessment B. enterprise risk management C. performance assessment D. supply chain management

B. enterprise risk management

A company's _______ strategy identifies the basic courses of action that each department will pursue in order to help the business attain its competitive goals. A. corporate-level B. functional C. competitive D. business-level

B. functional

What is the primary goal of managing diversity in an organization? A. promoting minorities to managerial positions B. helping employees adapt to individual cultural differences C. complying with federal and state employment regulations D. ensuring that the workforce is adequately balanced

B. helping employees adapt to individual cultural differences

Which of the following terms refers to the quantitative measure of a human resource management yardstick such as employee turnover or qualified applicants per position? A. high-performance work system B. human resource metric C. human resource audit D. human resource scoreboard

B. human resource metric

The EEOC was initially established to investigate complaints about _____. A. unfair business practices B. job discrimination C. accommodations for disabled workers D. sexual harassment in public schools

B. job discrimination

_____ is a formal and systematic comparison of jobs to determine the worth of one job relative to another. A. job analysis B. job evaluation C. job description D. job classification

B. job evaluation

Which of the following tests measures what someone has learned? A. cognitive ability test B. job knowledge test C. aptitude test D. achievement test

B. job knowledge test

What is the first step in the union drive process? A. obtaining authorization cards from employees B. making initial contact with employees C. holding an initial organization hearing D. campaigning for employee votes

B. making initial contact with employees

Any attempt to improve managerial performance by imparting knowledge, changing attitudes or increasing skills is called _______. A. on-the-job training B. management development C. management by objectives D. performance improvement programs

B. management development

According to the text, what is the source of most job specifications? A. industry standards B. managerial judgment C. government data D. statistical analysis

B. managerial judgment

Which of the following terms refers to any salary increase the firm awards to an individual employee based on his or her individual performance? A. variable pay B. merit pay C. competency-based pay D. incentive pay

B. merit pay

According to studies, which of the following groups experiences the most sexual harassment in the workplace? A. minority men B. minority women C. white women D. homosexual men

B. minority women

_____ means having a person learn a job by actually doing it. A. social learning B. on-the-job training C. Behavior modeling D. simulated learning

B. on-the-job training

The process of evaluating an employee's current and/or past performance relative to his or her performance standards is called ______. A. employment selection B. performance appraisal C. organizational development D. recruitment

B. performance appraisal

Which of the following is the primary advantage of using graphic rating scales as performance appraisal tools? A. offers extremely high rate of accuracy B. provides quantitative rating for each employee C. links with mutually agreed upon performance objectives D. explains how employees can improve their overall performance

B. provides quantitative rating for each employee

When managers need to determine which employees are available for promotion or transfer, they will most likely use ______. A. word-of-mouth recommendations B. qualifications inventories C. personnel trend records D. corporate strategic plan

B. qualifications inventories

Which of the following is a course of action that answers the question, "How do we get from here to there?" A. vision B. strategy C. mission D. case study

B. strategy

What is the primary goal of the recruitment and selection process? A. increasing the retention of key employees B. forecasting future personnel needs C. filling top executive positions D. hiring the best candidates for positions

D. hiring the best candidates for positions

T/F. A critical incident appraisal approach involves a supervisor maintaining a log of positive and negative examples of a subordinate's work-related behavior.

True

T/F. Motor ability tests include testing like finger dexterity, manual dexterity, and reaction time.

True

Which of the following generates the highest quality of job applicants for most firms? A. regional career fairs B. national online job boards C. internal job postings D. employee referrals

D. employee referrals

Which of the following would perform the initial orientation in most firms? A. mid-level manager B. immediate supervisor C. HR specialist D. adminsitrative assistant

C. HR specialist

Which of the following terms refers to a performance appraisal based on surveys from peers, supervisors, subordinates, and customers? A. upward feedback B. committee rating C. 360-degree feedback D. team appraisal

C. 360-degree feedback

Which type of strategy identifies how to build and strengthen a firm's long-term competitive position in the marketplace? A. Corporate-level B. Functional C. Business-level D. Vertical integration

C. Business-level

A company's _______ strategy identifies the portfolio of businesses that comprise the company and the ways in which these businesses relate to each other. A. competitive B. business unit C. functional D. corporate-level

D. corporate-level

What is the first step in the strategic management process? A. translating the mission into strategic goals B. performing internal audits C. implementing a long-term strategy D. defining the current business

D. defining the current business

Which term refers to sifting through large amounts of employee information to find patterns and identify traits and correlate with performance? A. talent management B. Workforce screening C. Succession planning D. Data mining

D. Data mining

All of the following are useful in minimizing employer liability for sexual harassment EXCEPT ____. A. issuing a policy statement condemning harassment B. developing and implementing a harassment complaint procedure C. informing all employees about sexual harassment policies D. adopting a policy that forgives the first offense

D. adopting a policy that forgives the first offense

Which of the following is used to anchor the employer's pay scale? A. grades B. human resource metric C. job aid D. benchmark jobs

D. benchmark jobs

Which term refers to the lifelong series of activities that contribute to a person's career exploitation, establishment, success, and fulfillment A. career B. career planning C. career management D. career development

D. career development

Theresa, an HR manager, works for a firm that is planning to expand overseas. Theresa is in the process of workforce planning and has already forecasted the firms labor demand. What should Theresa do next? A. create a job competencies matrix for all positions B. establish training and development plans C. determine recruitment methods D. identify labor supply-demand gaps

D. identify labor supply-demand gaps

Which of the following terms refers to a collective bargaining situation that occurs when the parties are not able to move further toward settlement? A. wildcat strike B. arbitration C. picketing D. impasse

D. impasse

Which section of a job description usually includes the major functions or activities of the job? A. job analysis B. job specification C. job identification D. job summary

D. job summary

A _______ is a simulation in which candidates perform realistic tasks in hypothetical situations and receive scores based on their performance. A. work sampling event B. video-based situational C. miniature job evaluation D. management assessment center

D. management assessment center

Hiring workers who have criminal backgrounds without proper safeguards is considered _______ A. unreliable testing B. improper screening C. improper hiring D. negligent hiring

D. negligent hiring

____ is the characteristic values, traditions, and behaviors a company's employees share. A. organizational ethics B. national culture C. organizational climate D. organizational culture

D. organizational culture

Which of the following is an example of computer-based training? A. conducting a computerized performance analysis B. enrolling for a course through a learning portal C. simultaneously communicating with global employees D. participating in computerized simulations

D. participating in computerized simulations

According to OSHA, employers are responsible for _____. A. scheduling annual consultations with OSHA representatives B. replacing old equipment on an annual basis to comply with OSHA C. examine workplace conditions for OSHA compliance D. paying monthly dues to OSHA and the department of labor

D. paying monthly dues to OSHA and the department of labor

Every month, Angela, a manger at a manufacturing facility, meets briefly with each of her subordinates and shows them a graph of their productivity on the assembly line. Which term best describes Angela's activity? A. social recognition B. performance appraisal C. exit interview D. performance feedback

D. performance feedback

Which term refers to a union organizing tactic by which union members are placed on non-union job sites? A. union salting B. featherbedding C. mediating D. picketing

D. picketing

A _____ a special type of formal problem-solving team consisting of 6 to 12 specially trained employees who meet weekly to solve problems affecting their work area. A. suggestion team B. virtual focus group C. self-managing work team D. quality circle

D. quality circle

Linking HR policies and practices with strategic goals in order to improve business performance is known as _______. A. supply chain management B. behavior modeling C. succession planning D. strategic human resource management

D. strategic human resource management

Which of the following terms refers to the methods used to vie new or present employees the skills they need to perform their current jobs? A. development B. appraisal C. orientation D. training

D. training

Which term refers to the number of employees leaving the firm divided by the total number of positions in the company? A. selection ratio B. vacancy rate? C. time to fill D. turnover rate

D. turnover rate

Which of the following best describes the AFL-CIO? A. regional branch of the NLRB B. federation of firm that fight unionization in their plants C. local union for automobile workers in Detroit, Mi D. voluntary federation of national and international labor unions

D. voluntary federation of national and international labor unions

T/F. Online learning is a certain type of modality decided upon in the "analyze" phase of training.

False