HR Management Quizzes
15. True or False? Electronic job recruitment is becoming less common because it is so expensive.
False
34. ____________are an example of experiential learning.
Case Studies
True or False? A recent employee issue is that of workplace bullying, which is rare in the health care industry.
False
27. The 2008 amendment to the Family, Medical, Leave Act of 1993, offers:
26 work weeks of leave to care for a spouse or close family member who is a member of the armed forces.
21. Who cannot become a member of a union?
A & B
32. What is the difference between the electronic health record (EHR) and electronic medical record (EMR)?
A & B
35. Where is telemedicine frequently used?
A & B
25. Which of these are examples of direct methods of recruiting?
A & B Excellant Oral communication skills A good listener
36. Why are flexible work schedules a recruiting tool for the health care industry?
A & C
21. An external procedure for resolving employment disputes is:
Abritration
33. Radiation therapists provide what service?
Administer radiation treatment to cancer patients
29. Which type of termination allows an employee to collect unemployment benefits?
Administrative termination
To reduce or eliminate workplace bullying, the organization should:
Adopt a zero tolerance policy against this type of behavior
According to the provisions of the Americans with Disabilities Act of 1990, which statement is NOT correct?
Alcohol and other drug abuses are covered under ADA
28. Comprehensive health insurance policies provide the following benefits:
All are benefits
21. Job rotation is rarer in the health care industry because:
All are correct
21. ________________________ is a network of organizations and healthcare providers that offer coordinate care.
All are correct
22. Which of these statements are motivational strategies for employee performance?
All are correct
23. Non-physician practitioners are also called:
All are correct
23. Which of these are examples of external recruitment sources?
All are correct
29. What activities can be taken to develop a culturally competent healthcare organization?
All are correct
38. To ensure that a termination process is fair and legal, the organization should:
All are correct
According to research, a high teamwork performance is the result of :
All the above
25. The Centers for Disease Control and Prevention's social media toolkit recommendations about:
B & C
34. In a recent study (1984-2004), what was the impact of nurses going on strike?
B & C
Which statements are correct about human resource management?
B & C
24. A vision statement is:
B&C
In order for a code of ethics to be successful and accepted in an organization, it should:
Be user friendly
38. _______________ focuses on how a candidate handled a past situation.
Behvaioral interview
36. What is the key to collective bargaining?
Both parties operate openly and listen to each other's point of view
25. Motivation is:
Both the ability and the work environment are needed for employee motivation
23. What is goal setting theory?
Both the manager and the employee collaborate to set goals for the employee.
23. Which of these organizations is the largest pay for performance experimental program in the U.S?
California's Integrated Healthcare Association (IHA)
Which statement is correct about the Hawthorne studies?
Changed physical work environment to assess work habit changes
33. Which international healthcare system worked with Microsoft Health Vault in a pilot study to assess the patients' use of the Health Vault.
Cleveland Clinic
27. Section 7 of the National Labor Relations Act created allowed which labor activity?
Collective abrgaining
38. The long term competency model indicates that:
Crisis prevention and conflict resolution is one of the industry wide technical competencies.
35. The goal of diversity training is to make health care services_____________, which means behaviors, attitudes, and policies in an organization create an effective cross-cultural work environment.
Culturally competent
28. In 2009, what did the Joint Commission and the National Committee on Quality Assurance do?
Developed standards for culturally sensitive environments for healthcare.
22. The first step of creating a strategy is:
Developing mission and vision statements
26. An alternative to employment-at-will doctrines is the establishment of ___________________ which provide employees with the opportunity to appeal the organization's decision to terminate the employee.
Due process methods
38. When a company decides to implement a cafeteria plan, they may hire a third party administrator such as _______---:
Eflexgroup
37. Applicants who score high on this Big Five Personality Trait will perform well in a stress work environment such as the health care industry.
Emotional stability
32. Which of these is considered internal recruitment?
Employee Referral
31. Supervisors should be very familiar with the content of what employment document?
Employee handbook
What is an EEO-1 report?
Employers with 100 or more employees must file a report indicating the number of women and minorities who are employed.
40. _________________________ is the federal agency that monitors and enforces labor regulations to ensure that the employment process is nondiscriminatory.
Equal Employment Opportunity Commission
_____________ is the study of the link between employees and their physical work environment to ensure employees have work conditions that allows them to perform without physical stress.
Ergonomics
The Equal Pay Act of 1963 amended which Act?
Fair Labor Standards Act of 1935
1. True or False? Nursing homes are the largest employers for nurses.
False
1. True or False? Women comprise 50% of the healthcare workforce.
False
10. True or False? Registered nurses constitute the largest group of health care professionals. Nurses provide the majority of care to patients, accounting for 35% of the U.S. workforce.
False
10. True or False? The oldest type of managed care organization is the preferred provider organization.
False
12. True or False? A network model is an example of a Point of Service plan.
False
14. True or False? Mediation consists of a third party resolution that is legally binding.
False
14. True or False? The step in the progressive discipline approach is to give the employee an official written warning for their personnel file.
False
14. True or False? A diversity training program consists of three major components: legal, cultural, and ethical training.
False
14. True or False? The Health reimbursement arrangement (HRA) is portable which means it can be transferred from job to job.
False
15. True or False? Telemedicine is more common in urban areas because patients are too busy to visit providers.
False
16. True or False? Term life insurance is the most expensive type of life insurance offered because there is no cash value attached to the policy.
False
17. True or False? Arbitration is an informal process and is rarely used
False
17. True or False? On-the-job training is formal training that involves the new employee and colleagues who provide advice about the workplace and job.
False
20. True or False? Honesty tests are being used more frequently because their validity is high.
False
True or False? Allied health professionals constitute 75% of the U.S. health care workforce.
False
True or False? Codes of ethics provide a legal standard for operation so that all participants understand that if they do not adhere to this code, there may be negative consequences.
False
True or False? Examples of civil law infractions would be Medicare and Medicaid fraud.
False
True or False? Social security, unemployment insurance, workers' compensation, and unpaid family and medical leave are employee benefits required by law or voluntary benefits.
False
True or False? The Green House project goal focuses on an environmentally friendly nursing home.
False
_______________ allows employees to start and end their workdays at alternative times within specified guidelines.
Flextime
What are essential functions?
Job duties that must be performed by an employee that will provide a satisfactory rating.
39. _________________consists of job enlargement, job rotation, and job enrichment.
Job redesigns
30. Employees are terminated ________________which occurs when an employee jeopardizes other employees— examples are stealing or threatening another employee.
Just Cause
30. The selection process must be ________________ which means it is objective and fair to all applicants.
Legally defensible
24. Which category represents the largest group of nurses?
License practical or licensed vocational nurse
30. Both EMTS and paramedics are required to receive what type of training?
Life saving measures
35. According to the generic competency model which provides information on the building blocks of an organization, which competency appears at the top of the pyramid?
Management competencies
27. This external negotiator, ______________, intercedes to resolve a dispute, but his/her suggestion is not legally binding.
Mediator
31. Which membership organization is called the super union of nurses?
National Nurses United
37. Where can a patient view credentials of a physician?
National Practitioner Data Bank.
23. Which statement is true?
Nearly 90 % of U.S. Employees are eligible for Social Security
27. Prior to implementation of any training initiatives, a ______________or evaluation of the organization is completed to determine types of training needed.
Needs assessment
26. No-fault liability or no-fault insurance means:
None are correct
29. What was important about a 1989 National Labor Relations Board ruling?
None of these statements were correct
36. What is common practice in team training?
Objective tests
22. Another name for the Social Security Act is:
Old age, survivors, and disability isnurance
39. A pay for performance system performs which of the following?
Rewards healthcare providers for higher quality care for less cost.
26. Which union is the largest national health care union?
SEIU
36. _______________ builds on cultural awareness training by focusing on the impact of actions by employees.
Sensitivity awareness training
28. The third component of the needs assessment is:
Task analysis
Self-directed work teams have the following characteristic(s):
Team members are empowered to complete a project with no management input
Which healthcare membership organization established a code of ethics in the 1800s?
The American Medical Association
Ethical standards are considered:
The concept of ethical standards applies to action that are hoped for and expected by individuals
Which of these statements is correct about the healthcare industry?
There is a shortage of physicians in certain geographic areas in the U.S.
33. What are on site health care clinics?
They are on site medical clinics established at companies that provide routine medical care.
31. Which is true about Point of Service (POS) plans?
They represent a blend of HMOs and PPOs
How can HRM play a role in the Green House Project?
Train employees on how to treat patients in this unique nursing home environment.
1. True or False? A mission statement is the foundation for a realistic and achievable organizational goal.
True
1. True or False? Approximately 59% of U.S. physicians are specialists.
True
1. True or False? Internships are on the job training
True
1. True or False? Micromotion such as holding an object is the simplest unit of work.
True
12. True or False? More health care organizations such as the Cleveland Clinic are using social media to connect to their patients and employees.
True
5. True or False? There also continues to be a shortage of nurses nationwide. It is projected that nursing shortages will continue to lag 36% behind nursing staffing needs.
True
5. True or False? An internship program is a partnership with the organization and an educational institution so the student may receive educational credits for their work.
True
7. True or False? In the competency model, academic competencies are mathematics, reading, writing and communication which can apply to many industries.
True
True or False? An example of negligence is if a provider does not give appropriate care or withholds care that results in damages to the patient's health.
True
True or False? The minimal standard for action is federal law, although state law may be more stringent.
True
True or False? The principles of ethical research in an organization are monitored by the institutional research board (IRB).
True
29. _______________ is a statistical term that refers to the extent a measurement such as a test actually measures what it says it measures.
Validity
25. 'Dana-Farber Cancer Institute's ultimate goal is the eradication of cancer, AIDS, and related diseases and the fear that they engender' is what type of statement?
Vision statement
33. Employees can take __________(Web-based classes) via an organization's distance learning programs.
Webinars
33. If an employer fires an employee for refusing to violate public policy, this would be construed as _________________.
Wrongful discharge
At the conclusion of a job analysis, what happens next?
a & b A written job description and specification is completed
Frederick Taylor was instrumental in HRM because:
a and b
24. Which of these are examples of direct methods of recruiting
all are correct
31. What do polysomnographic technologists do?
all are correct
37. What type of employee benefits are expected by job candidates?
all are correct
27. 'Increase annual revenues by 18%' is an example of:
financial objective
25. ________________ represent the largest category of advanced practical nurses?
nurse practitioners
39. ____________________ is a statistical term that refers to the extent that the same measurement such as a test repeatedly measures the same characteristic.
reliability
27. Which statement is correct about chiropractors?
they have a holistic approach to patient treatment
Labor unions are considered:
A membership labor organization that protects their members' employee rights.
37. Which is the easiest way to terminate an employee?
Employment at will
Which are examples of team designs?
Functional team
21. Because of the aging of our population, what will occur in the healthcare industry?
Healthcare will generate more than 3 million
The first step of workflow analysis is to:
Identify the goal or output of an organization
32. How did a 1999 decision by the National Labor Relations Board impact healthcare?
It allowed nurses to participate in collective bargaining.
40. What are benefits of outsourcing labor?
It can be a cost savings because normally organizations do not provide employee benefits to an outsourced position
32. What is a disadvantage of a Health Reimbursement Account?
It has no portability
Which statements about ergonomics are true?
It is a study of working conditions that affect the physical condition of employees
37. _________________, building on the job analysis, examines each job task, rating each task for any potential safety issue.
Job Hazard analysis technique
28. The Taft Hartley Act permitted the U.S. President to:
None are correct
A job description contains the following information:
None are correct
38. Which health care professional provides the majority of care to patients?
Nurses
40. The Kentucky River Community Care and Oakwood Healthcare, Inc. landmark course cases impacted :
Nurses' status as supervisors which clarified union eligibility
22. The main goal of the recruitment process is to generate a ______________ of applicants to select from to support the organization's success.
Qualified pool
34. What is a surgical assistant?
Specialized physician assistant
28. _________________ are interview questions that all interviewees must answer.
Structured questions
True or False? Justice or fairness in health care emphasizes that patients should be treated equally and that health care should be accessible to all.
True
26. Which of these healthcare professionals are not part of the managed care environment?
dentists
36. Which statement BEST reflects the concept of job rotation?
it is a type of cross training
The Hazard Communication Standard requires:
requires companies to label hazardous materials
23. Which statement is true about the National Doctors Alliance
A & B
25. Experience ratings are applied to unemployment and worker's compensation because:
A & B
33. What is an example of a supplier force for the healthcare industry in Porter's Five Forces?
A & B
38. Why are labor expenses so high in healthcare
A & B
Sexual Harassment
A & B
The role of the Occupational Safety and Health Administration is:
A & B
Which statements are correct about workplace bullying?
A & B
Which of the following elements should be included in a code of ethics?
A & B - Memorable title -Core Values of the organization
35. How can unions be formed in an organization?
A and B
37. According to the industry competency model
A and C
37. What are strategies to deal with workforce shortages?
A and C.
21. Which statement is true about employee benefits?
A& B They can used as a recruitment tool There are mandatory and voluntary benefits offered by employers
29. Which statements are true about managed care plans?
All are correct
30. Which statement supports the globalization of healthcare?
All are correct
30. Which statements are true about preferred provider organizations (PPOs)?
All are correct
32. Where can health services administrators work?
All are correct
32. Why should organizations perform a Porter's Five Force Analysis?
All are correct
33. What statement is correct about the American Medical Association and unions?
All are correct
33. Which of the following statements represent one of HON's Code of Conduct for a website?
All are correct
34. The Clinical Decision Support Expert Review Panel recommended what about e-prescribing?
All are correct
34. To execute a strategy successfully, which of the following must occur:
All are correct
34. Why was long term care insurance developed?
All are correct
35. What are characteristics of a high performance work system in the healthcare system?
All are correct
35. Why are companies offering childcare and eldercare?
All are correct
37. A bargaining unit is recognized by the employer as employees:
All are correct
37. Which statement is correct about TeamSTEPPS?
All are correct
38. Which statement is valid about accountable care organizations?
All are correct
39. What is the purpose of the labor budget?
All are correct
39. According to the Employee Benefits Survey, which statements are correct about the type of benefits offered by organizations?
All are correct
40. Which of these entities represent social media?
All are correct
40. Why would companies offer education reimbursement?
All are correct
One of the steps to take to encourage collaboration between the HR department and senior management is to:
All are correct
The following activities are considered teamwork in healthcare:
All are correct
The purpose of the Employee Retirement Income Security Act of 1974 (ERISA) is:
All are correct
What is the impact of workplace bullying?
All are correct
Job analysis can be performed by:
All are correct 1. Interviewing employees 2. Observing a person working in their job 3. Having employees write a journal of their activites
A job analysis performs the following activities:
All are correct 1. Prepares occupational information about jobs 2. collects data about jobs 3. Analyzes data about jobs
24. Which is an example of an extrinsic reward?
All are correct a trip to Jamaica a Monetary award a free parking space for a month
The recruitment and selection process of new employees must be legally defensible which means:
All are correct statements
Examples of job redesign are:
All are examples 1. Self directed work teams 2. Flextime 3. Job sharing
21. Which of these statements represents the Institute of Medicine's definition of 'quality' in healthcare?
All are included in the IOM definition
26. The American College of Healthcare Executives (ACHE) recommends the following to increase diversity in the healthcare workforce:
All are recommendations
35. An example of a specialist is:
All are specialists
Which statement of ethics is included in the American College of Physicians and Harvard Pilgrim Health Care Ethics Program?
All are statements of ethics
29. The Duke University Health System measures which of these goals?
All of the above
job specifications identify:
All of the above 1. Education 2. Licensing 3. Experience
39. Which statement is correct about an open door policy?
All statements are correct
Which one of these statements is true?
All statements are correct -An IRB is a group that has been formally designated to review and monitor medical research involving human subjects - Workplace bullying is common in health care -The health care industry is one of the most heavily regulated industries in the U.S.
28. A broad spectrum of skilled professionals that complement primary care providers are called:
Allied health professionals
22. The ______________________ which is the largest alternative dispute resolution provider, trains individuals in resolving employment issues through
American Arbitration Association
26. What is a balanced scorecard approach?
An assessment that focuses on setting both financial and performance objectives
Social media is defined as:
An electronic tool that provides a platform for customer interaction with the organization and each other
32. _____________are skilled trade programs such as carpentry and plumbing.
Apprenticeships
27. Which of these demographic statements are correct?
Asian and Hispanic populations will both triple by 2050.
40. When a new employee is given a copy of the handbook, what should the organization do?
Ask the employee to sign a receipt indicating he or she has received the handbook, maintaining the receipt in the employee personnel file
24. Why are unions formed?
B&C
31. Which of these macroenvironmental influences is the most powerful over a healthcare organization?
B&C
25. The ___________________________has been adopted into the Uniform Commercial Code and the American Law Institute's Restatement of Contracts.
Breach of implied covenant of good faith and fair dealing
What type of action has the Joint Commission initiated against workplace bullying?
Developed two leadership standards against workplace bullying
31. _________________ occurs when protected classes such as race, color, religion, sex or national origin are treated differently from non protected classes.
Disparate treatment
36. ________________ is a relationship between an employee and an employer with expectations by each that the responsibilities of the other will be fulfilled.
Employment
23. These insurance products became popular in the 1990s when the Civil Rights Act of 1991 (amendment to the Civil Rights Act of 1964) was passed, which allowed financial damages for discrimination and harassment suits.
Employment practices liability insurance
24. Most states adhere to the___________________, which means that, in the absence of a legal employment contract, employees and employers can end their relationship for any reason.
Employment-at-will doctrine
10. True or False? 'Dana-Farber Cancer Institute's ultimate goal is the eradication of cancer, AIDS, and related diseases and the fear that they engender' is an example of a mission statement.
False
10. True or False? Dissatisfied employees are not allowed to form a union. They must request a union to campaign for union formations.
False
10. True or False? Peer review panels are examples of third party external mediators who review labor complaints and make recommendations to resolve the issue.
False
10. True or False? Job responsibilities identify the qualifications needed to be successful in the job, which consist of education, licensing, experience, and skills or competencies.
False
11. True or False? At least 50% of employees must sign authorization cards in order to hold an election to vote on union formation.
False
11. True or False? The easiest methods of alternative dispute resolution are open door policies which are external methods of resolution.
False
11. True or False? Medigap policies provide additional insurance coverage for Medicaid patients.
False
11. True or False? Job rotation increases the responsibility of the employee by increasing decision-making power within the employee's job.
False
12. True or False? A bargaining unit consists of employees who work for the same employer and are paid similar wages only.
False
12. True or False? Employees may participate in experimental programs, which mimic real-life situations in the training programs.
False
13. True or False? Certified nursing assistants (CNAs) are licensed patient attendants who work under the supervision of physicians and nurses. They answer patient call bells and assist patients in personal hygiene, bed change and meal orders.
False
13. True or False? The Health Vault is a Mayo Clinic initiative that allows individuals to develop an electronic health record free of charge.
False
13. True or False? The main goal of a recruitment process is to generate a large pool of applicants regardless of their qualifications.
False
13. True or False? The most common consumer driven health plan is a HRAs (health reimbursement arrangements) and FSAs (flexible spending accounts).
False
13. True or False? A 2010 survey indicated that health care organizations were going to offer more opportunities for job sharing which consists of employees transferring from one job to the next.
False
14. True or False? "Barriers to entry" is the strongest force of the five forces.
False
14. True or False? An advantage of e-prescribing is the restriction of controlled substances which controls substance abusers from abusing drugs
False
15. True or False? From a legal perspective, the Civil Rights Act of 1964, Title VII requires organizations to identify the essential job functions or the fundamental activities of a position to ensure that individuals who are disabled can be included in a job recruitment process and that they can perform the major job activities in a position.
False
16. True or False? A SWOT analysis is both an external analysis of a company's current situation.
False
16. True or False? If more than 60% of workers sign authorization cards, the union may ask management to be formally recognized without an election.
False
16. True or False? Procession planning consists of establishing a long-term plan for the replacement of important employees.
False
16. True or False? When the new employee is hired, one of the first pieces of documentation given to the individual is their benefits package.
False
16. True or False? Cognitive ability tests measures not only cognitive ability but the individual's risk for substance abuse.
False
18 True or False? Sending diverse interviewers to job fairs will encourage discourage diversity in job applicants.
False
18. True or False? It is important that all supervisors know who is being terminated so they can share that information with their employees.
False
18. True or False? Workforce planning is an annual process of planning an organization's future job openings at all levels. FALSE p. 327 could also be biannual
False
18. True or False? Three or more micromotions become an element such as holding or taking an object.
False
19. True or False? Examples of human resource (HR) metrics include turnover rates of employees, productivity rates of employees and social networking rates of senior employees.
False
19. True or False? There are no exceptions to disparate treatment.
False
2. True or False? A direct method of employee recruitment is a company presence on social media.
False
2. True or False? Medicaid is the principal source of funding for graduate medical education.
False
20. True or False? Job design is a professional development opportunity for an employee. It consists of job enlargement, job rotation, and job enrichment.
False
3. True or False? One of the reasons healthcare employee terminations occurred because of poor job performance and theft.
False
3. True or False? Physicians who specialize in the care of hospitalized patients have been referred to as "nocturnists".
False
3. True or False? Traditionally, females have dominated healthcare senior management positions.
False
3. True or False? Extrinsic or external rewards are outcomes that have been developed by the employee that encourage high performance.
False
3. True or False? unemployment insurance and workmen's compensation are examples of voluntary employee benefits.
False
4. True or False? Both the Joint Commission and the Occupational Safety and Health Administration have developed standards for healthcare organizations to create a diverse environment.
False
4. True or False? Employee discharge occurs when an employee has not improved their job performance.
False
4. True or False? The Institute of Medicine defines quality in health care as patient services current with scientific knowledge that result in a health outcome that is dictated by the patient.
False
4. True or False? The National Labor Relations Act was passed to protect employers' rights to protest union formations.
False
4. True or False? The health care industry is one of the largest employers in the United States and employs more than 10% of the U.S. workforce
False
4. True or False? Social security benefits are funded by a flat payroll tax on employers only
False
5. True or False? Employee dismissal occurs when an employee exhibits behavioral problems that are termination offenses.
False
5. True or False? If there are language barriers between the patient and healthcare providers, according to the textbook, learning sign language is an excellent method to improve communication.
False
5. True or False? The vision statement focuses on how the organization is currently operating.
False
6. True or False? Employment at will doctrines is more prevalent in public organizations than private.
False
6. True or False? Most internships are paid positions.
False
6. True or False? The Mayo Clinic will provide the best care to every patient, every day, through integrated clinical practice, education and research is an example of a healthcare vision statement.
False
6. True or False? Expectancy theory focuses on employer fairness. Employees expect to be paid fairly in comparison with other employees in the same position and to receive the same rewards if both employees work similarly.
False
7. True or False? Specialists are also called primary care physicians. Family care practitioners are also called specialists, as are general internal medicine physicians and general pediatricians.
False
7. True or False? The Taft Hartley Act included not for profit hospitals in NLRA coverage
False
7. True or False? The globalization of healthcare has occurred because of employee diversity and healthcare patient diversity and the increase in services offered outside the U.S. as an alternative to costly U.S. medical procedures.
False
8. True or False? Due process methods provide employers with the opportunity to build a case against an employee they would like to terminate. FALSE p. 262
False
8. True or False? Financial objectives are leading indicators of an organization's performance. They measure what the organization has already accomplished.
False
8. True or False? The Medical Nomad Association is a for profit organization that promotes quality of care and education regarding medical tourism. FALSE p. 287
False
8. True or False? Advertising in trade publications that target nurses is an example of an internal recruitment method.
False
9. True or False? Advertising a job opening on an organization's website is an expensive way to recruit potential employees.
False
9. True or False? In the healthcare industry, a typical unionized worker earns more than 25% than a non union worker.
False
9. True or False? The first component of the needs assessment for training is the assessment of individual employees or employee analysis.
False
9. True or False? Pharmaceutical engineering is the mathematical and natural science application to maximize labor efficiency in the drug industry utilizing appropriate equipment and task structure using time and motion studies.
False
True or False? Development programs tend to be short term and are awarded to employees that the organization believes have potential for promotion.
False
True or False? Frederick Taylor developed an accountable care organization that rewarded workers who performed at a higher level. This type of human resource management is still used today.
False
True or False? Informed consent is an ethical guideline for providers to give adequate information to the patient in order to make a decision regarding their medical treatment.
False
True or False? Job analysis defines how tasks are performed and the types of tasks that are part of a job.
False
True or False? Job design is a process of determining the different tasks that are associated with a specific job.
False
True or False? Law is created so that there is a maximum standard of action required by individuals and organization.
False
True or False? The Civil Rights Act of 1964, Title VII, protects employees and job applicants 40 years or older from discrimination in hiring, firing, promotion, layoffs, training, benefits, and assignments.
False
True or False? The Pregnancy Discrimination Act of 1978 is enforced by the U.S. Department of Labor.
False
True or False? The foundation of healthcare is the relationship between the clinician and insurance company.
False
True or False? The health care industry is one of the largest employers in the United States, employing more than 5% of the U.S. workforce.
False
True or False? The minimal standard for action is state law, although federal law may be more stringent.
False
True or False? There are two basic health care torts: (1) negligence, which involves the unintentional act or omission of an act that could negatively contribute to the health of a patient, and (2) unintentional torts, such as assault and battery and invasion of privacy.
False
True or False? When starting or expanding any organization, the first goal is to determine its overall vision.
False
True or False? Employees are the human resources of an organization and its least valuable asset.
Falsse
39. The purpose of the _________________________ is to minimize the effects of labor-management disputes on business operations by offering their service
Federal Mediation and Conciliation Service
22. Generalists are also called:
General internal medicine physicians
22. The ___________________ is a unique type of nursing home that provides a culture of a home to the residents rather than a medical institution.
Green House Project
38. What is at the core of the collective bargaining agreement?
Grievance procedure
Which of the following statements about health information technology (HIT)?
HIT's goal is to manage health data for use by consumers and providers, and other participants in the health care industry.
27. The purpose of psychomotor tests is to measure:
Hand-eye coordination
38. A ________________is a problem, situation, or opportunity that requires an individual, such as a health care provider, or an organization, such as a managed care practice, to choose an action that could be unethical.
Health care ethical dilemma
39. The electronic health records competency model indicates that:
Health information is one of the industry wide technical competencies
30. How can economic influences affect the healthcare industry?
High unemployment rates can increase the number of uninsured individuals who lost their employee insurance
36. A __________________ is a physician who provides care to hospitalized patients. They replace the care of the primary care physician during a hospital care.
Hospitalist
34. if you do a great job, you will have a job for life" is an example of what?
Implied contract
The concept of job enlargement focuses on:
Increases the number of tasks in a job
30. The National Labor Relations Board defined the concept of ________________ which means an activity of nurse supervisors must routinely direct other nurses.
Independent judgment
21. A (n) ______________ of employee recruitment is a company presence on social media websites.
Indirect method
___________________ is the mathematical and natural science application to maximize labor efficiency utilizing appropriate equipment and task structure using time and motion studies.
Industrial engineering
31. On-the-job training is ______________that involves the new employee and colleagues who provide advice about the workplace and job.
Informal Training
26. The first step in a typical selection process consists of?
Initial screening of applications
23. The purpose, specific business, geographic location and customer base describe what in an organization?
Mission statement
_________________ is a Web site-based application that allows users to review tasks, skills, training, and experience needed for different jobs.
O*NET
35. ' Applicants who score high on this Big Five Personality Trait will perform better in sales and teamwork.
Openness to experience
36. Applicants who score high on this Big Five Personality Trait will perform well in a job redesign.
Openness to experience
This provision "Creation of a temporary reinsurance program for early retirees" is part of which legislation?
Patient Protection and Affordability Act of 2010
32. __________________ consist of specially trained employees that become involved in evaluating employee disputes. They are required to sign confidentiality agreements regarding the process.
Peer review panels
40. More health care organizations are using more technology in their operations such as electronic patient health records. Which actions would be required next to ensure this transition would be successful?
Perform a workflow analysis to ensure this new requirement would be successful.
40. The majority of pharmacists work in:
Pharmacists
___________________is one of the best quantitative instruments that may be used to analyze jobs.
Position analysis Questionnaire
35. A __________________ consists of several conferences that focus on changingemployee behavior from positive to negative.
Positive discipline approach
Employee Developments consists of
Programs that focus on improving an employee's skill for their job.
28. Most employers use the_____________________, which is a formal discipline process in which repeated negative behavior results in more serious disciplinary measures.
Progressive discipline approach
29. A ________________determines whether an existing employee is interested in participating in the training and has the ability to learn.
Readiness for training
36. What is the importance of HR metrics analysis?
Recruitment and selection rates can determine the success of these processes in finding qualified employees
40. __________________consists of all team members participating in the implementation of decisions, rather than one team member making all of the decisions.
Shared Leadership
24. An electronic platform for interaction between individuals and organizations is called:
Social Media
Which of the following are mandatory benefits?
Social Security
31. ____________________is the norms and values, religious beliefs, and educational levels that influence how healthcare services are delivered.
Sociocultural
29. ________________ uses sound waves to generate body images that assist with disease detection.
Sonography
34. ________________ evaluates the type of recruitment activity that ultimately produces a candidate that will accept a position with the company.
Source Yield Ratio
30. ________________ consists of establishing a long-term plan for the replacement of important employees.
Sucession Planning
39. The difference between a certified nurse midwife (CNM) and a certified midwife (CM)is:
The CNM has a nursing background—the CM does not.
28. What do strategic objectives measure?
The future action of an organization
24. Worker's compensation is administered by:
The state government
Which of these statistics characterize the U.S. healthcare industry?
There are 200 health care occupations and professions.
22. Which statement is true about allied health professional unions?
There are approximately 15 state based unions.
26. What is the employer's sense of choice as it applies to intrinsic motivation?
This occurs when an employee feels they can make decisions on their own
1. True or False? Recruitment is a process of attracting applicants for job openings.
True
1. True or False? Terminating an employee is one of the most disliked responsibilities of supervisors.
True
1. True or False? The basic form of telemedicine is a telephone consultation.
True
10 True or False? A readiness for training determines whether an existing employee is interested in participating in the training and has the ability to learn.
True
10. True or False? Temporary employment agencies provide employees for short and long term assignments.
True
10. True or False? The Cleveland Clinic is an example of a global healthcare system
True
11. True or False? Nurses represent the largest health care occupation, with >55% working in hospitals.
True
11. True or False? The American Health Information Community (now the National ehealth Collaborative) was created in 2005 to develop surveillance, consumer awareness, and chronic healthcare and electronic health records.
True
11. True or False? The macroenvironment is composed of the following influences: economic, technologic, sociocultural, governmental, and legal.
True
11. True or False? Simulations that are offered online enable employees to create avatars, which are simulated people that the employees manipulate to reflect their knowledge while performing a task
True
11. True or False? The Health on the Net Foundation (HON) is a watchdog of online healthcare organizations.
True
12. True or False? Implied contracts can occur when a potential employer makes a verbal promise such as "if you do a great job, you will have a job for life" to an employee or an employee handbook or manual suggests a type of contract.
True
12. True or False? Sociocultural is the most important macroenvironmental factor in determining a strategy.
True
12. True or False? The Bachelor of Science in nursing (BSN) is the most rigorous of the nursing programs. These programs offered by colleges and universities usually take 4-5 years to complete, and the students perform both classroom activity and clinical practice activity.
True
12. True or False? The Institute of Medicine defined the electronic health record as: electronic access to patient information, collection of historical and current patient data, and the development of a data management system that provides support to ensure patient quality care.
True
12. True or False? A major task of job design is to redesign the structures of jobs to encourage and to motivate employees. Job enlargement, job rotation, and job enrichment are examples of job redesign.
True
13. True or False? According to Michael E. Porter, the attractiveness of an industry, or how profitable an industry can be for a company, is the result of five competitive pressures in the market: rivalry or competition, buyers of the product or service, potential new organizations entering into the industry, suppliers of resources needed by the organization, and substitute products or alternative services that a customer can choose.
True
13. True or False? Alternative dispute resolution consists of methods other than the court system to resolve labor issues.
True
13. True or False? In 2001, AAA launched the Healthcare Payer Provider Arbitration Rules, which focuses on reimbursement disputes between providers and payers in the health care industry.
True
13. True or False? The goal is to make health care services culturally competent, which means behaviors, attitudes and policies in an organization create an effective cross-cultural work environment.
True
14. True or False? One reason why there is a shortage of nursing personnel is the lack of qualified nursing faculty available. Unlike faculty members in other disciplines who generally have doctorates, approximately 50% of faculty members in BSN and advanced degree programs do not hold a doctorate.
True
14. True or False? The Department of Labor provides current statistics about employment, union representation, earnings, and workplace trends for many industries including healthcare.
True
15. True or False? "Barriers to entry typically include high capital requirements, high level of regulation, specialized knowledge needed to enter the industry, or the power of existing competition already present in the market.
True
15. True or False? In the collective bargaining process, mandatory negotiation includes wages, management and union rights, job security and benefits (vacation, sick leave, and health insurance).
True
15. True or False? The first step in the positive discipline approach is to counsel the employee.
True
15. True or False? Dental practices are not part of a managed care environment.
True
15. True or False? Flexible spending accounts (FSAs) provide employees with the option of setting aside pretax income to pay for out of pocket medical expenses
True
15. True or False? The concept of ethical standards applies to actions that are hoped for and expected by individuals.
True
16. True or False? Chiropractors have a holistic approach to treating their patients. They believe that the body can heal itself without medication or surgery.
True
16. True or False? NASA developed the concept of telesurgery combines virtual reality, robots and medicine.
True
16. True or False? The Position Analysis Questionnaire (PAQ) is one of the best quantitative instruments that may be used to analyze jobs.
True
17. True or False? All states require that optometrists be licensed.
True
17. True or False? Managers should have an exit interview with the terminated employee in a comfortable environment to ensure the employee is treated with respect and understands what has happened.
True
17. True or False? Once the strategy is executed, the final phase of strategic management is strategy evaluation by reviewing financial and strategic objectives. Strategy evaluation is the appraisal of plans and their results.
True
17. True or False? The Chief Information Officer and Chief Technology Officer are interchangeable names with the goal of managing the organization's information systems.
True
17. True or False? A telephone interview is considered part of the screening process.
True
17. True or False? Whole-life insurance provides permanent protection to the dependents because it accrues a cash value.
True
17. True or False? Job analysis is the foundation of human resource management because the analysis of a job is required before an organization recruits individuals for specific positions.
True
18. True or False? An employee, who is a member of the union and feels that management is not abiding the collective bargaining agreement, may grieve or complain about an issue.
True
18. True or False? Clinical psychologists—who represent the largest specialty—work most often in counseling centers, independent or group practices, hospitals, or clinics.
True
18. True or False? The Institute of Medicine has indicated that medical errors are the result of, in part, poor teamwork.
True
18. True or False? Virtual reality (VR) is a computerized three-dimensional learning experience. It has become a key feature in training for minimally invasive surgical procedures in understaffed departments and for the completion of those procedures in actual operating rooms.
True
18. True or False? Pharmacy benefit managers (PBMs) are administrators of drug benefits for employers and their health insurance carriers.
True
19. True or False? All podiatrists must pass a national examination by their national board.
True
19. True or False? An administrative termination is a termination of employment without cause such as a layoff of employees.
True
19. True or False? Many healthcare employers are independent contractors, not employees, and therefore are not eligible for union membership.
True
19. True or False? Problem based learning uses case study analysis to study and resolve medical problems.
True
19. True or False? The goal is to make health care services culturally competent, which means behaviors, attitudes, and policies in an organization create an effective cross-cultural work environment.
True
19. True or False? The Pension Benefit Guarantee Corporation is a federal agency that insures retirement benefits and guarantees a basic benefit to retirees if an employer has financial difficulty.
True
19. True or False? Evaluating the workflow of any organization is the first step to developing jobs for individuals.
True
2. True or False? A succession plan identifies replacements for key organizational positions.
True
2. True or False? Employee handbooks have been upheld in court cases as employment contracts.
True
2. True or False? The U.S. government is providing bonuses to healthcare providers who are using electronic prescriptions.
True
2. True or False? U.S. union membership has declined except in the healthcare industry.
True
2. True or False? A nocturnist is a hospital physician who works only night shifts.
True
2. True or False? Motivation is composed of the ability of the employee to perform the work and a work environment that encourages employee performance.
True
2. True or False? Workflow is the activities that combine the processes, tools, and labor working toward achieving the stated goal of an organization.
True
20. True or False? Interprofessional education occurs when two or more healthcare professionals from different health sectors collaborate and discuss patient care, promoting interprofessional education.
True
20. True or False? Nurses have turned to union organizations as an ally to negotiate improved nurse-patient ratios.
True
20. True or False? Part of strategic forecasting is the assessment of both internal and external labor supply.
True
20. True or False? Sonography uses sound waves to generate images of the body for the assessment and diagnosis of various medical conditions. Sonography commonly is associated with obstetrics and the use of ultrasound imaging during pregnancy.
True
20. True or False? The Healthcare Payer Provider Arbitration Rules focuses on reimbursement disputes between providers and payers in the health care industry.
True
20. True or False? Cafeteria plans are employee benefits plans that provide employees with flexibility who may have different benefit needs.
True
20. True or False? Personal effectiveness competencies are located at the base of the pyramid and influence the other competencies. These competencies include interpersonal skills, initiative, dependability, willingness to learn. These represent generic types of traits and motivation that can be applied to many different industries.
True
3. True or False? A strategic goal of any health care organization is the quality performance of the employees.
True
3. True or False? Unions are membership labor organizations that are formed to protect employee rights.
True
3. True or False? Organizations recruit both internally and externally.
True
3. True or False? Job analysis is the process of determining which type of related duties is appropriate for a specific job.
True
4. True or False? Intrinsic or internal rewards are the positive feelings of employees that are the result of an action such as performing a job well.
True
4. True or False? Promotions from within an organization can be an incentive for employees.
True
4. True or False? Job design is the process of determining which type of related duties is appropriate for a specific job.
True
5. True or False? Collective bargaining refers to union negotiation with management for employee wages and other benefits.
True
5. True or False? Any outcome must be considered valuable or have valence to an employee or the outcome will not be a motivator.
True
5. True or False? The experience rating refers to how often a company uses a benefits program such as workmen's compensation or unemployment insurance. If a company has a high experience rating, the company rates will increase.
True
5. True or False? Observing an individual in the job or interviewing employees are examples of job analysis.
True
6. True or False? Cultural competency in an organization is the healthcare system's ability to provide patients with quality care that is tailored to meet their social, cultural and language needs.
True
6. True or False? MDs use an allopathic approach, which means MDs actively intervene in attacking and eradicating disease and focus their efforts on the disease.
True
6. True or False? The Taft Hartley Act, an amendment to the NLRA, allowed states to pass right to work laws which enabled employees to choose union membership or not.
True
6. True or False? Voluntary benefits provided by employers include paid time off and retirement plans.
True
6. True or False? Competencies are skills, knowledge, or abilities needed to perform a job or activity in an organization.
True
7. True or False? The departments of each organization must develop a mission and vision statement that complements the corporate mission and vision statement.
True
7. True or False? The public policy exception states that an employer cannot terminate an employee if they refuse to comply with an employer's request to perform an illegal action, violating public policy.
True
7. True or False? Procedural justice occurs when the process or procedures of allocating outcomes are perceived as fair or equitable.
True
7. True or False? The Patient Protection and Affordability Care Act of 2010 place restrictions on health insurance companies imposing lifetime monetary caps on health insurance reimbursement.
True
8. True or False? A consumer may view a physician's credentials in the National Practitioner Data Bank.
True
8. True or False? The Landrum Griffin Act required unions to establish bylaws.
True
8. True or False? Indemnity plans are contracts between a health plan and beneficiary with non contract between the physician and health plan.
True
8. True or False? Training programs are typically developed to increase employee performance.
True
8. True or False? In a health care organization, competencies could focus both on clinical and administrative areas.
True
9. True or False? Alternative dispute resolution methods are opportunities to resolve labor disputes outside the court system.
True
9. True or False? Increase market presence 10% by 2013 and (2) acquire one health care agency by 2015 are examples of strategic objectives.
True
9. True or False? Non-physician practitioners (NPPs), which include non-physician clinicians and midlevel practitioners, are sometimes called physician extenders because they often are used as substitutes for physicians.
True
9. True or False? Successful international management of healthcare organizations must recognize the differences in sociocultural, economic and government and legal issues
True
9. True or False? A managed care plan focuses on cost containment of health services.
True
True or False? A reason for a healthcare employee's termination or firing is because of ethical misconduct.
True
True or False? Allied health professionals are an integral component of this industry, as they provide a range of essential healthcare services that complement the services provided by physicians and nurses.
True
True or False? Common rule elements of informed consent include a written statement that includes the purpose and duration of the study, the procedures and if they are experimental, any foreseen risks and potential benefits, and any alternative procedures that may benefit the subject.
True
True or False? Employee development consists of programs that focus on the expansion of an employee's career.
True
True or False? Examples of criminal law infractions would be Medicare and Medicaid fraud.
True
True or False? In 1911, Frederick W. Taylor promoted labor efficiency because there was a labor shortage in the early 20th century.
True
True or False? Informed consent requires a provider to obtain the approval of a patient who has been provided adequate information to make a decision regarding their medical intervention.
True
True or False? Job analysis is a process of determining the different tasks that are associated with a specific job.
True
True or False? Job design defines how tasks are performed and the types of tasks that are part of a job.
True
True or False? Lateral violence also occurs in health care, which is defined as "nurse to nurse" aggression, demonstrated by both verbal and non-verbal behavior.
True
True or False? Law is created so that there is a minimal standard of action required by individuals and organization.
True
True or False? Medical tourism is the medical travel of U.S. patients outside the U.S. borders to receive medical treatment because the U.S. cost is so high.
True
True or False? The Fair Labor Standards Act of 1938, enforced by the U.S. Department of Labor, established federal minimum wage standards, child labor laws, and increased wages for overtime.
True
True or False? The basic value of beneficence means the health care provider should have the patient's best interests in mind.
True
True or False? The first step of the ethical decision-making model is to identify the dilemma.
True
True or False? The health care industry is one of the largest employers in the United States, employing more than 3% of the U.S. workforce.
True
25. Which federal organization has this mission---promote the welfare of working people and the decency of their working conditions.
US Department of Labor
HRM can play a role in high performance organization by participating in:
all are correct
The role of human resource management is:
all are correct
14. rue or False? A shadowing program consists of a new employee following the supervisor for the day to orient the new employee to the organization.
false
7. True or False? Internal recruitment methods are less successful than external recruitment methods because employees may refer their friends who may not be qualified.
false
The ultimate goal of strategic management is
maintain a sustainable competitive advatange
