HR MGMT - Chapter 8 Aplia Assigment

The Skilled Trades Training Fund in Michigan does what for employers? Provides funding assistance to offset training costs Provides free training programs for new employees Offers tuition for state universities to company employees Offers highly trained educators to work with companies that are developing training programs

Provides funding assistance to offset training costs

After a financial seminar, students fill out a form indicating how useful they thought the seminar was.

Reaction

In order to be effective, onboarding should have which of the following? Check all that apply. A basis in what new hires want An enjoyable format Classroom activities Begins before day one on the job

A basis in what new hires want An enjoyable format Begins before day one on the job

What is the biggest problem with sales training? It is offered online too often. It should be offered in classroom settings. Participants often don't use the skills they have been taught. It has too much emphasis on soft skills. It takes too long to deliver.

Participants often don't use the skills they have been taught.

In the context of transfer of training, _______ is the extent to which someone expects the learner to use the new skills on the job and holds them responsible for doing so.

accountability

If training is to be a strategic investment, which of the following must be true? Check all that apply. Training must be needed by at least 90% of the organization before it is offered Training must align with company goals Training must be delivered solely by operating managers Training must contribute to the achievement of key performance indicators

Training must align with company goals Training must contribute to the achievement of key performance indicators

At first Karl thought it was silly, but when he took his CERT (Community Emergency Response Team) class, they made him demonstrate how to do CPR five different times. Now Karl really knows what to do in case of an emergency.

Overlearning

What does adding a pre-measure do to a post-measure training evaluation design? Adding a pre-measure tells you if the training was cost effective. Adding a pre-measure lets you determine what the skill level of trainees was prior to training. Adding a pre-measure lets you know if the trainees were prepared for training. Adding a pre-measure tells you whether the trainer had the skills to do the training.

Adding a pre-measure lets you determine what the skill level of trainees was prior to training.

Employees at a hospital are evaluated on how often they wash their hands after taking a class on infections.

Behaviour

It's not enough to just think like a leader, you have to act like a leader, too. So in MacKenzie's leadership class, she was asked to persuade one of her classmates to give MacKenzie the research the classmate had done for the course term paper.

Behavioural modeling

You know how important it is to keep the skills of your employees up to date, and you are committed to creating a learning culture in your organization. Which of the following activities will help you do this? Check all that apply. Let middle managers contribute to the development and implementation Outsource training so it is removed from the company's culture Get the CEO of the company to give a talk supporting the culture Rely on intuition to determine how to improve training in the future Focus on how KSAs can be improved through training Emphasize the importance of learning to all members of the organization

Let middle managers contribute to the development and implementation Get the CEO of the company to give a talk supporting the culture Focus on how KSAs can be improved through training Emphasize the importance of learning to all members of the organization

The text makes the point that organizations in the future will have greater need for soft skills, such as adaptability, innovation, creativity, emotional intelligence, hospitality/customer service, and empathy, and it suggests training in these skills should start now. How can organizations make training in these skill areas more successful? Check all that apply. Offer training only to lower-level employees. Make the training behaviorally based. Create policies that support the behaviors taught in training. Get leaders involved in training.

Make the training behaviorally based. Create policies that support the behaviors taught in training. Get leaders involved in training.

Which of the following scenarios depicts the process of onboarding? Paul notices low morale and cooperation in his department and decides to send all his employees for an outbound training. Pradeep meets with an academic advisor on campus to discuss the courses that will be the most helpful in attaining his career goals. Otis receives medical treatment and rehabilitation training after suffering a serious injury at work. Nina's supervisor introduces Nina to her coworkers and acquaints her with the workflow of the company.

Nina's supervisor introduces Nina to her coworkers and acquaints her with the workflow of the company.

What do organizations do when they are viewing training strategically? They use HR professionals to determine who should be trained and when. They believe training can solve all organizational problems. They assess if training can solve organizational problems. They use operating managers exclusively to identify what kind of training is needed.

They assess if training can solve organizational problems.

Many industries, such as hotels and restaurants, hire workers who have poor basic English and math skills. How can these companies increase the skills of their employees? Check all that apply. They can design jobs so English and math skills are not needed. They can offer remedial training classes for employees. They can test job applicants to see if they have remedial skills and not hire anyone whose skills are remedial. They can work with local schools to help educate potential applicants.

They can offer remedial training classes for employees. They can test job applicants to see if they have remedial skills and not hire anyone whose skills are remedial. They can work with local schools to help educate potential applicants.

Karl and Kara own a business that specializes in providing outdoor adventure experiences for tourists. They employ a staff of eight adventure guides who are responsible for providing each client with a safe and enjoyable outdoor experience. Recently, Karl and Kara received a number of complaints about the guides from clients. Karl believes that the problem can be resolved by providing the guides with additional customer service and communication training. But Kara suggests that before investing resources into training, they should conduct _________ to see if training is the best solution, and if so, which type of training would be the most beneficial.

a needs assessment

SnacksForYou delivers snacks to offices. They pride themselves on salespeople who know more about nutrition than anyone else in the business. SnacksForYou provides regular training for their salespeople, and that training gives the sales staff the information that they need to be competitive. In addition, salespeople share their knowledge with their coworkers, discussing sales successes and failures at their weekly meeting. SnacksForYou is participating in _________ to stay sustainable.

knowledge management

The ADDIE model of systematic instructional design process includes five key phases. The design phase of this model is a macro-level phase where_________

learning objectives and media selection are determined

One potential problem associated with ______ is that the person doing the training might have little experience or interest in training others; the trainers might not be performing the job correctly themselves, thereby transmitting incorrect information and bad habits to the trainees. Another problem can be that the work productivity of the trainers might be low because of the time spent on training new employees.

on-the-job training