HRM 351 CH 4-6 Review

The town in which a large stone company has its headquarters is referred to as A) a community B) The company's constituency C) Shareholders D) The company's labor force E) The company's social conscience

A) A community

The _______ approach to social responsibility is most likely to be taken by a typical large U.S. company. A) Accommodative B) Proactive C) Defensive D) Obstructionist E) Offensive

A) Accomodative

Every day Isaiah is finding it difficult to focus on his job due to insulting remarks regarding his gender identity and derogatory slurs from his coworkers. He is considering quitting his job. Isaiah is experiencing A) hostile work environment harassment B) reverse discrimination C) quid pro quo harassment D) procedural justice E) distributive justice

A) Hostile work environment harassment

Ryan is reviewing the credentials of job applicants and notices that Rune shares his interest in watching and playing golf. Ryan is demonstrating a form of _______ when deciding to offer Rune the position based in part on this common interest. A) Implicit bias B) reverse discrimination C) gender schema D) stereotyping E) salience effect

A) Implicit bias

When hiring new employees, a manager reviews numerous résumés and interviews several applicants. If the manager denies employment opportunities to diverse individuals, the manager is engaging in overt discrimination that is A) intentional and deliberate B) unintentional and well meaning C) unethical but not illegal D) consistent with the principle of distributive justice E) unconscious discrimination against others

A) Intentional and deliberate

The most potentially threatening force that managers must deal with in the task environment is A) rivalry between competitors. managing the global supply chain. B) negotiating and administering agreements with unions and their representatives. C) a reliable supply of input resources. D) a distributor demands that the company reduces the prices of its goods and services.

A) Rivalry between competitors

Surrey Store gets its products directly from the manufacturer and sells them to consumers. In this case, the manufacturer is a A) supplier B) competitor C) distributor D) processor E) consumer

A) Supplier

What benefits does the global environment offer organizations? A) The global environment provides organizations with opportunities to increase efficiency and effectiveness. B) The global environment is easy to operate within and is constant, straightforward, and predictable. C) Fluctuating sociocultural factors do not affect the performance of organizations that function at a global level. D) Organizations are faced with fewer challenges and risks when they grow to prominence internationally. E) Organizations that operate globally seldom need to compete for scarce and valuable resources.

A) The global environment provides organizations with opportunities to increase efficiency and effectiveness.

Shia makes some changes in the production process to ensure employees can perform tasks without endangering their health and safety. Shia is employing the moral rights rule to A) seek to protect the rights and privileges of people affected. B) maximize the greatest good for the greatest number of people. C) distribute benefits in fair ways but ignore harm. D) hesitate to communicate to people outside the company for fear of them criticizing her decision. E) randomly distribute harms and benefits.

A) seek to protect the rights and privileges of the people affected

Two female managers suggest to a male colleague that he should model swimwear and the women then make comments about his physique, making him uncomfortable. This is an example of A) Disruptive justice B) A hostile work environment C) Quid pro quo harassment D) the salience effect E) reverse discrimination

B) A hostile work environment

Gail is responsible for overseeing her company's anonymous tip line used by employees to share concerns regarding discriminatory behavior in the workplace. Being a _______, she ensures that all calls are recorded and timely action is taken to correct the behaviors. A) negotiator B) disturbance handler C) spokesperson D) leader E) euntrepreneur

B) Disturbance handler

Eleanor has witnessed her manager harassing a coworker on multiple occasions. Eleanor knows that she should report the incidents to a superior manager, but she is hesitant to report the inappropriate behavior because she thinks she could lose her job. This example illustrates a(n) A) Justice Rule B) Ethical Dilemma C) Moral Dilemma D) Utilitarian rule E) Moral Rights Rule

B) Ethical Dilemma

Sanjay, the company's human resources manager, serves in a monitoring role by ensuring diversity is effectively managed by A) conveying that the effective management of diversity is a valued goal and objective. B) evaluating the extent to which all employees are being treated fairly. C) serving as a role model and instituting policies and procedures to ensure that diverse members are treated fairly. D) enabling diverse individuals to coordinate their efforts and cooperate with one another. E) allocating resources to support and encourage the effective management of diversity.

B) Evaluating the extent to which all employees are being treated fairly

Bo gives a talk to his employees about standards that govern how members of their profession should conduct themselves. He is talking about _______ ethics. A) Societal B) Occupational C) Individual D) Organizational E) Governmental

B) Occupational

When interviewing job candidates, Anka's first impression was more favorable to Gabriella, who dressed in designer clothes and attended an expensive college, over Wanda, who dressed more conservatively and graduated from a local college. Anka's implicit bias toward Gabriella was influenced by A) the salience effect B) perception of social status C) the glass ceiling D) stereotyping E) gender schema

B) Perception of social status

Due to changing _______ forces, Constantine's oil company benefited greatly from decreased regulation of his industry. A) Sociocultural B) political and legal C) technological D) ethnographic E) demographic

B) Political and legal

The promotion that Angela was told she would be getting was given to another employee after she declined her boss's sexual advances. Her boss was using _______ harassment. A) Hostile work environment B) Quid pro quo C) Accommodative D) Equal opportunity E) covert

B) Quid pro quo

Martha is hiring an assistant marketing manager. Martha recruits Corrina because she comes from a local, wealthy family. Martha's behavior reflects the effect of bias with respect to A) a gender schema B) social status C) salience D) The glass ceiling E) stereotyping

B) Social status

Under the practical rule, for a business decision to be ethical, a manager would NOT be reluctant to communicate the decision to people outside the company when A) The decision, although unethical, would increase shareholders' wealth B) A typical person would consider the decision acceptable C) A typical person wouldn't care about the decision D) a typical person would be unaware of the harmful implications of the decision E) he or she could blame the top management of the firm

B) a typical person would consider the decision acceptable

The supervisor of medical billing at a physician's office documents employees' job performance throughout the year to help her make objective decisions when evaluating and promoting employees. The supervisor is practicing the principle of _______ justice. A) restorative B) procedural C) customary D) social E) environmental

B) procedural

Societies with low power distance have been defined by Hofstede as those in which A) large inequalities between different classes in society are allowed to develop. B) the government uses taxation and social welfare programs to reduce inequality. C) inequalities in the well-being of individuals are due to their birth and heritage. D) the gap between the rich and poor grows very large. E) professional workers amass wealth.

B) the government uses taxation and social welfare programs to reduce inequality

Managers at a well-known company sold their stock in advance of other shareholders because they knew that their company's performance was about to fall. This demonstrates the _______ approach to social responsibility. A) accommodative B) proactive C) defensive D) Obstructionist E) Reactive

C) Defensive

Gemstone designs and creates luxury items like jewelry and hair accessories. It sells its merchandise only through Francone's, a multinational retail store. Francone's acts as Gemstone's A) producer B) supplier C) distributor D) manufacturer E) processor

C) Distributor

When faced with an ethical dilemma as a manager, Sanjay tries to reflect on his upbringing to decide between right and wrong. Sanjay is reflecting on _______ ethics. A) Societal B) Occupational C) Individual D) Organizational E) Religous

C) Individual

Selena facilitates a monthly forum that provides team members across various functions and locations throughout her company an opportunity to share ideas, concerns, and solutions related to the work environment. She is acting in the role of a _______ by enabling diverse individuals to coordinate their efforts. A) spokesperson B) disseminator C) liaison D) monitor E) negotiator

C) Liaison

Smoking marijuana is illegal in many states; therefore, smoking marijuana is A) unethical B) ethical C) Possibility unethical or ethical, depending on the circumstances D) Always ethical when used for medical purposes, whether it is legal or not E) Always unethical when used for medical purposes, whether it is legal or not

C) Possibly unethical or ethical, depending on the circumstances

Kylie is the only woman in her work group and Justin frequently consults her on how women might respond to new product ideas. Kylie appreciates having her inputs deemed important, but also feels Justin expects that her inputs alone will ensure the product fully satisfies the needs of female customers. Justin is influenced by _______ in his interactions with Kylie. A) Gender schema B) Procedural justice C) the salience effect D) overt discrimination E) distributive justice

C) The salience effect

The essential problem when solving moral dilemmas is A) ethics and laws are fixed principles. B) ethical beliefs remain constant as time passes. C) there are no absolute or indisputable rules or principles to decide whether an action is ethical. D) everyone agrees on what is ethical or unethical. E) ethics evolve over time, but laws related to ethical beliefs remain constant.

C) There is no absolute or indisputable rules or principles to decide whether an action is ethical

What factor played an important role in speeding up globalization? A) increased government-enforced import tariffs that protected the domestic economy B) export restrictions which ensured that the people of a country had access to their own products C) declining barriers to trade and investment that eased the flow of capital throughout the world D) rejection of the free-trade doctrine, which increased global outsourcing E) fortification of trade and investment barriers between each country

C) declining barriers to trade and investment that eased the flow of capital throughout the world

At her new job, Nicole developed a supportive relationship with Sheila, who worked with the same real estate agency for several years. Nicole talked with Sheila about a problem she was facing in the workplace. Sheila suggested possible solutions and they discussed the strengths and weaknesses of each. This is an example of A) a schema B) shared perception C) mentoring D) suppressing personal style E) coaching

C) mentoring

Jose is an employee of Carling company. Based only on this information, you know he must be a(n) A) manager. B) shareholder. C) stakeholder. D) owner. E) community member.

C) stakeholder

The general environment includes A) opportunities and threats that are easier to identify and respond to than those in the task environment. B) the set of forces that originate with global suppliers, distributors, customers, and competitors. C) the wide-ranging global, technological, sociocultural, and political forces that affect organizations. D) the forces that have the most immediate effect on managers and their decisions. E) forces that have very little impact upon the performance of organizations

C) the wide-ranging global, technological, sociocultural, and political forces that affect organizations.

Which organization demonstrates Hofstede's cultural dimension of a short-term orientation? A) Mary's Magnets, with its large amount of cash on hand for future purchases B) John's Tacos, with a strict policy of not spending time on anything that will not help the company achieve its goals C) Barbara's Bangles, a company that encourages its employees to have a high rate of savings for retirement D) Cho's Chalupas, a pop-up store that moves every two weeks to a new location (her employees love it!) E) The Restoration Place, whose owner, Kylie, doesn't care if her employees are happy as long as they are productive and make her money

D) Cho's Chalupas, a pop up store that moves every two weeks to a new location ( her employees love it!)

A company can act ethically toward employees and meet their expectations by A) improving their products over time and providing guarantees to customers about the integrity of their products. B) selling customers quality products at a fair price and providing good after-sales service. C) maximizing the shareholders' return on investments. D) creating an occupational structure that fairly and equitably rewards organization members for their contributions. E) implementing a high-power distance culture and discouraging decentralized decision making.

D) Creating an occupational structure that fairly and equitably rewards organization members for their contributions

When Bob calculates the yearly bonuses for his employees, he pays particular attention to the individual employee scores to ensure that they are based on performance and not favoritism. Which ethical rule is Bob following? A) Practical B) Moral scruples C) utilitarian D) justice E) moral rights

D) Justice

_______ are frequently in the position of having to juggle the interests of different stakeholders, including themselves. A) Shareholders B) Customers C) Contractors D) Managers E) Suppliers

D) Managers

The managers of Lehman Brothers, whose bankruptcy helped propel the 2008-2009 financial crisis, used loopholes in U.K. law to hide billions of dollars of worthless assets in its balance sheet to disguise its poor financial condition. This example illustrates the _______ approach to social responsibility. A) Accommodative B) Proactive C) Defensive D) Obstructionist E) Obligatory

D) Obstrucitonist

Caste systems in India are examples of A) cultural imperialism B) cultural pluralism C) national culture D) social structure E) social relativism

D) Social structure

Johnson's Furniture Factory gets its raw material from the local timber yard. The timber yard acts as Johnson's A) competitor B) distributor C) retailer D) supplier E) consumer

D) Supplier

Hofstede's model defined societies with high power distance as having A) no inequalities between different classes in society. B) a government that uses taxation and social welfare programs to reduce inequality. C) inequalities in the well-being of individuals due to their work achievements. D) a large gap between rich and poor. E) resources that are accessible to all members of society.

D) a large gap between rich and poor.

Whenever Nalini goes to the warehouse to pick up time sheets, she is confronted with whistles and lewd comments from male coworkers, making her uncomfortable. What type of environment is this? A) whistle blowing environment B) diverse environment C) quid pro quo environment D) hostile work environment E) accommodative environment

D) hostile work environment

Noreen is a member of an egalitarian culture, one in which few distinctions are made between individuals and groups. Her culture is low on A) cultural diversity B) gender equality C) national culture D) social stratification E) cultural pluralism

D) social stratificaiton

Misha, a sales manager, can select either Helga or Ryan as his new assistant sales manager. Both are equally qualified. He selects Helga because he believes that women are soft-spoken and polite, making better managers. Misha is influenced by A) overt discrimination B) the salience effect C) social status D) stereotypes E) biases

D) stereotypes

Managers are being socially responsible and showing support for their stakeholders when they A) Stop laying employees off B) Move a factory to a new location if it is polluting the environment C) Invest in countries that have poor human rights records D) Decline to help countries develop an economic base if they have poor living standards E) Allow employees to take time off when they need it

E) Allow employees to take time off when they need it

Which cultural dimension in the GLOBE Project is being demonstrated by an organization that encourages and rewards individuals for being fair, altruistic, generous, caring, and kind to others? A) in-group collectivism B) future orientation C) gender egalitarianism D) performance orientaton E) humane organization

E) Humane organiztion

To achieve distributive justice within an organization, managers should ensure that A) all members of an organization receive identical or similar outcomes. B) women consistently earn more than men. C) outcomes are distributed privately to avoid comparison across individuals or groups. D) traditionally oppressed groups receive the most favorable outcomes. E) outcomes are not distributed based on a person's personal characteristics like race or age.

E) Outcomes are not distributed based on a person's personal characteristics or age

Apple contracts with companies in Taiwan to make inputs such as the chips, batteries, and LCD displays that power its digital devices at lower costs. This strategy is an example of global A) exporting B) franchising C) importing D) networking E) outsourcing

E) Outsourcing

One thing that it is important to remember about shareholders is they A) are usually regarded as the most critical stakeholder group. B) are least interested in the company's profits. C) bear the responsibility to decide which goals an organization should pursue to most benefit stakeholders and how to make the most efficient use of resources to achieve those goals. D) are responsible for using a company's financial, capital, and human resources to increase its performance and thus its stock price. E) play an important role, but are not the company's only stakeholder group.

E) Play an important role, but are not the company's only stakeholder group

Manuel has been asked to identify one sales rep from his team for an upcoming layoff. Data shows that Jamie's latest sales numbers are lowest within the team; however, further analysis reveals that Jamie's numbers only recently fell due to a manufacturing delay that hit his product line the hardest. Manuel takes this into account and based on other factors determines Jamie should not be laid-off. Manuel is exhibiting _______ in approaching the decision in this way. A) a fair compliance procedure B) distributive justice C) a manager's perception D) operational bias E) procedural justice

E) Procedural justice

Ming believes that Lucas is more responsible and capable than Clive because Lucas is from the management team, whereas Clive is the company's maintenance supervisor. This is an example of implicit bias based on A) gender schema B) salience C) stereotyping D) perceptions E) social status

E) Social status

In Western cultures, an example of individualism values is A) a tolerance of differences in personal beliefs. B) warm personal relationships being important. C) persistence in achieving goals. D) the subordination of the individual to the goals of the group. E) a high regard for individual entrepreneurs.

E) a high regard for individual entrepreneurs.

Maurice and Barry work in an electronics store and are the only two African American employees. The store manager is authorized to randomly inspect employee lockers as part of store security protocols; however, he routinely chooses Maurice's and Barry's lockers to search. The manager also frequently spot-checks Maurice and Barry's timecards while not doing so for other employees. The manager's behavior exhibits A) Procedural justice B) Best in class security protocols C) distributive justice D) Overt discrimination E) race schema

E) overt discrimination

As a manager, Julia believes that every member of her team should receive the same pay raise each year regardless of their individual contribution. Julia is following the distributive justice principle when managing salaries in this way. True or False

False

Maria is a member of a trade group that has a code of ethics, otherwise known as organizational ethics, for its members to follow. True or False

False

The aging of the population of a country is an example of a demographic force that affects organizations in the country. true or false

True

Websites that allow free downloading of songs and movies illustrate the "tragedy of the commons" because there is pursuit of self-interest with no consideration for societal interest. True or False

True

When one person starts to profit by behaving unethically, it encourages other people to act in the same way. True or False

True

A high level of rivalry typically results in price competition that increases existing prices. true or false

false

Globalization has decreased the levels of interdependence between people and nations. true or false

false

NAFTA is an example of a

regional fair trade agreement