HRM ch4

Which of the following is NOT one of the ways organizational culture impacts job design? A) Influencing the need for flexible work options B) Influencing manager's willingness to implement job design tactics C) Influencing employee acceptance of job design decisions D) Influencing the choices managers make in terms of job design tactics

A) Influencing the need for flexible work options

A quick way to get information about many different types of jobs for your organization as part of job analysis is _____. A) O*NET B) questionnaires C) observation and diaries D) interviews

A) O*NET

From a legal perspective, especially with consideration of the Americans with Disabilities Act, it is critical that one outcome of job analysis is ______. A) The identification of the essential duties to ensure that candidates can do those particular duties B) The identification of all duties to be performed for success on the job C) The identification of marginal duties to make sure they are not included in the job description D) The identification of marginal duties to ensure that candidates can do most of, not all, the duties

A) The identification of the essential duties to ensure that candidates can do those particular duties

If an employee has multiple bosses who are micromanaging them, they are likely to feel _____. A) all of these B) role overload C) role conflict D) role ambiguity

A) all of these

Organizations are using different flexible jobs arrangements to _______. A) all of these B) make the available labor pool larger C) reduce costs of using sick and personal time D) retain workers longer

A) all of these

Companies that focus on employee autonomy and empowerment are likely pursuing a/an _______. A) differentiation strategy B) balanced approach of cost-leadership, differentiation, and productivity strategies C) productivity strategy D) cost-leadership strategy

A) differentiation strategy

As organizations grow, _______. A) jobs tend to become more narrow in scope B) all of these C) employees are granted greater flexibility D) employees begin to lose motiv

A) jobs tend to become more narrow in scope

Which of the following helps distinguish virtual teams are different from in person teams? A) meetings can occur at anytime and anyplace B) synergies are more important in virtual teams C) trust is less important to establish in virtual teams D) visibility outside the team is not as important

A) meetings can occur at anytime and anyplace

Ergonomics is becoming an increasingly important aspect of job design. In relation to job characteristics, ergonomics encourages ______. A) skill variety B) motivation C) autonomy D) feedback

A) skill variety

Work teams can be motivating for employees and can integrate many of the aspects of the job characteristics model. However, the members can also suffer in their level of ______________ if they perform tasks are only a small portion of the final product. A) task identity B) autonomy C) task significance D) skill variety

A) task identity

When expanding globally into another country, managers should be designing jobs ______. A) with sensitivity to the host countries norms of behaviors. B) around the skills that the home country employees have C) around the same laws as the home country D) the same way they do in the home country for consistency

A) with sensitivity to the host countries norms of behaviors.

When considering the job characteristics model, feedback relates directly to the psychological state of ______. A) experienced responsibility for outcomes of the work B) all of these C) experienced meaningfulness of work D) knowledge of the actual results of the work activities

B) all of these

Which of the following is NOT one of the ways strategy affects job design? Strategy impacts _______. A) the job design approach adopted B) how successful the job design approach will be for realizing strategic objectives C) the breadth of tasks, duties, and responsibilities performed D) employee perception of fairness of job duties

B) how successful the job design approach will be for realizing strategic objectives

Which of the following methods of job analysis is best suited to figure out unique aspects of jobs that managers may not always observe? A) questionnaires B) interviews C) observation and diaries D) O*NET

B) interviews

When employees need flexible schedules and are willing to work fewer hours, companies can use _______________ to give two employees the responsibilities of completing a single job. A) job specialization B) job sharing C) compressed work week D) flextime

B) job sharing

What of the following is not one of the ways job design is different in smaller companies from larger companies? In smaller companies _______. A) employees may be given more empowerment to manage wider set of tasks B) jobs are often more narrow to maximize efficiency C) jobs tend to be less formalized D) Employees perform a wider set of tasks

B) jobs are often more narrow to maximize efficiency

Jennifer is very busy. Not only does she work full time, but has a family and parents she is taking care of. She is dealing with ______________ stemming from tension of getting multiple projects done at the same time. A) job enrichment B) role overload C) role conflict D) job enlargement

B) role overload

Job rotation can help employees develop _____________ when it comes to the job characteristics model. A) growth need strength B) skill variety C) task significance D) Task Identity

B) skill variety

Which of the following is not one of the ways to change an organization to prevent job stress? A) Provide opportunities for social interactions among workers B) Establish work schedules that are compatible with demands and responsibilities outside of the job C) Encourage workers to perform at maximum performance over long periods of time D) Design jobs to provide meaning, stimulation, and opportunities for workers to use their skills

C) Encourage workers to perform at maximum performance over long periods of time

The process of systematically identifying the tasks, duties, and responsibilities expected to be performed in a single job as well as the competencies employees must possess to be successful in the job is known as _____. A) Job Summary B) Job Description C) Job Analysis D) Job Design

C) Job Analysis

Which of the following is not a realistic goal for job design? A) To identify how employees perform work to realize strategic objectives B) To identify how the tasks employees perform are related to the objectives of a unit C) To increase the willingness for employees to work toward their goals D) To understand how different jobs within a work setting are related to one another in terms of work flow

C) To increase the willingness for employees to work toward their goals

If managers made a decision that they wanted their employees to work cooperatively and be more creative and innovative, which tactic is going to be critical in setting up the specific tasks and responsibilities of the different employees? A) job characteristics B) job specialization C) job design D) ob analysis

C) job design

Companies may use _____________ to provide them with more input into managerial decisions regarding work. They may use __________ to provide employees with more control of how they perform their jobs. A) job enrichment, participation B) empowerment, job enrichment C) participation, empowerment D) empowerment, participation

C) participation, empowerment

Brandon has recently graduated from college and is looking for a job. He should be looking at _______________ section in order to see if he has the necessary skills and experience for the jobs A) the essential duties and responsibilities section B) the job identification section C) the job specifications section D) the summary of duties section

C) the job specifications section

____________ builds on the job characteristics model dimension of ______________ to modify the job itself. A) Job enrichment, autonomy B) Empowerment, task identity C) Job enrichment, feedback D) Empowerment, autonomy

D) Empowerment, autonomy

Manufacturing jobs have historically been based on scientific management and the efficiency approach to job design. Which of the following is not a technique or job design principle that would likely be found in manufacturing jobs on an assembly line ______. A) Nationalization B) Job simplification C) Job specialization D) Job enrichment

D) Job enrichment

Recalling labor shortages and surpluses, which of the following job design options would help with a labor surplus in one area of an organization and a labor shortage in another? A) Job enlargement B) Job enrichment C) Empowerment D) Job rotation

D) Job rotation

Henry has a narrow scope in his job and does a few specific tasks as part of a larger production process. According to the job characteristics model for job design, which dimension is he likely experiencing as low? A) Skill variety B) Task significance C) Autonomy D) Task Identity

D) Task Identity

When an organization needs a customized analysis of jobs within their organization, they use the _______________ approach to analyze the specific employee competencies. A) task inventory B) functional job analysis C) critical incidents D) job element

D) job element

Which of the following best describes self-managed teams? A) strict norms are established prior to formation B) supervisors take a backseat, but still provide guidance C) a member of the team rises to the position of leadership D) members take on the supervisor role and guide team actions

D) members take on the supervisor role and guide team actions

Ergonomics is concerned with ______. A) the efficiency of the work conducted B) the posture of the employees in the workplace C) the physical conditions of the office environment D) the science of the capabilities of humans in terms of the work requirements

D) the science of the capabilities of humans in terms of the work requirements

A job description is _____. A) the task statements that employees are expected to perform the job successfully B) the description of the competencies that a jobholder must have to perform the job successfully C) the study of the tasks, duties, and responsibilities of a job D) the written summary of the specific tasks, responsibilities, and working conditions of a job.

D) the written summary of the specific tasks, responsibilities, and working conditions of a job.