HRMG TB

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A graphic rating scale used with unclear standards may appear to be objective, however, it will probably result in unfair appraisals because the traits and degrees of merit are which of the following? A) Open to interpretation B) Contradict each other C) Repetitive D) Unrelated to the actual job E) Outdated

A technique for determining the training needs of newly-hired employees is A) task analysis. B) observations. C) personnel records. D) performance analysis. E) reviewing resumes.

What compensation plan offers each person a bonus based on the company's results, regardless of the person's actual effort? A) Profit sharing B) A lump-sum bonus C) Gainsharing D) Financial incentives E) Piece-rate production

What do SUBS do? A) Top up employment insurance B) Provide benefits that are paid indefinitely C) Provide compensation to non-union employees D) Increase income levels when on the job E) Recognize top employees for their productivity

A "poisoned" work environment is associated with A) an occupational health and safety violation. B) sexual annoyance. C) a direct link to tangible job benefits. D) sexual coercion. E) toxic substances.

If a company classifies male employees as administrators and female employees doing the same work as clerks and provides different wage rates based on the classifications, the company is violating the A) collective agreement. B) principle of equal pay for equal work. C) gender-based discrimination principle. D) Income Tax Act. E) none of the above.

Kyla is a new graduate of a college HR program and working for firm that is growing quickly. She is given the responsibility of creating job descriptions for positions that the company will need to fulfill. What resource will be most helpful for Kyle to develop these job descriptions? A) HRDC Job Classification Dictionary B) National Occupational Classification C) Canadian Classification and Dictionary of Occupations D) Dictionary of Occupational Titles E) Standard Occupational Classification

Tasha left a prestigious and high-paying corporate position to become the executive director of a nonprofit organization. She had been volunteering with the organization prior to becoming its executive director. She receives a very modest salary and must engage in vigorous fundraising to enable the organization to continue paying her salary. Tasha most likely has which of the following career anchors? A) Technical/functional B) Service/dedication C) Service/dedication and security D) Creativity and autonomy E) Independence and lifestyle

The job identification section of a job description includes which of the following? A) Working conditions B) Position title C) Performance standards D) Job summary E) Relationships

The knowledge, education, training, skills, and expertise of a firm's workers are known as A) management's philosophy. B) human capital. C) physical capital. D) production capital. E) cultural diversity.

The shortage of available workers in which occupational market is projected to cost the Canadian economy $10 billion per year until it is resolved? A) Teachers/professors B) Information technology workers C) Industrial chemists D) Accountants E) Geologists

The temporary withdrawal of employment for workers based on economic or business reasons is called A) voluntary time off. B) a layoff. C) a ring of defence. D) a downsizing. E) partial termination.

There has been a definite movement away from the extremes of straight commission or fixed salary for salespeople. What has there been a movement toward to compensate sales people? A) Pay-for-performance B) Combination plans C) Variable pay D) Incentive plans E) Merit pay

Traditional career paths involving a single, committed occupational choice are no longer a reality. Instead, career planners must stay informed about all of the job-specific requirements and offer a best fit of career patterns, focusing on adding information and content to enable employees to achieve a range career ambitions. Which life trajectory is this related to? A) From traits to context B) From prescriptive to process C) From linear to non-linear D) From scientific facts to narrative evaluations E) From describing to modeling

Which of the following is a qualitative approach to forecasting human resources needs? A) Regression analysis B) The nominal group technique C) A scatterplot D) Trend analysis E) Ratio analysis

A list of the knowledge, skills, and abilities needed to perform a particular job is known as A) a position analysis. B) a job description. C) a job specification. D) the job standards. E) the human requirements.

According to Statistics Canada in 2011, what was the average life expectancy for women? A) 90 years B) 85 years C) 83 years D) 80 years E) 78 years

Accurate ________ are a precondition for effective variable pay plans. A) job evaluation B) job specifications C) performance appraisals D) salary curves E) job descriptions

During a hiring process Belinda was put through a series of high pressure simulations to determine how she would manage herself under pressure. What kind of test was Belinda undergoing? A) Cognitive ability test B) Intelligence test C) Emotional intelligence test D) Achievement test E) Personality test

Effective training needs analysis results in which of the following? A) Corporate objectives B) Measurable training standards C) Concrete, measurable training objectives D) Proper compensation for the amount of work produced E) A higher level of job performance

How many levels of certification are there in Canada? A) 1 B) 2 C) 3 D) 4 E) 5

Peter is promoted from a first line manager to a middle manager. He is reviewing his job description and in particular the level of expenditure in his budget. Which section of the job description is Peter reading? A) Relationships B) Duties and responsibilities C) Authority D) Working conditions E) Performance standards

Rate or pay ranges are a series of steps or levels of pay within a pay grade. What are the ranges usually based on? A) Peer appraisals B) Years of education C) Years of service D) Teamwork E) Amount of responsibility

The Charter of Rights and Freedoms and the rights it contains, such as freedom of association, apply to A) private sector employers only. B) actions of the federal government only. C) actions of the federal, provincial, and municipal governments. D) public and private sector employers. E) actions of all governments and all employers.

The most widely used method for determining the duties and responsibilities of a job is A) direct observation. B) a participant diary/log. C) an interview. D) a position analysis questionnaire. E) a survey questionnaire.

The necessity to shift to a more holistic life design for career development is related to which life trajectory? A) From traits to context B) From prescriptive to process C) From linear to non-linear D) From scientific facts to narrative evaluations E) From describing to modeling

The process of reducing, usually dramatically, the number of people employed by the firm is referred to as which of the following? A) Division of work B) Reengineering C) Downsizing D) Job specialization E) Mass layoffs

When an appraisal scale is too open to interpretation, what is it characterized as having? A) Non-quantitative standards B) Translation openness C) Unclear performance standards D) Lack of appraisal specificity E) Critical incidents

When do organizations use open houses and job fairs to recruit candidates? A) When the organization is a government agency B) To increase the multicultural diversity of the organization C) When there are many jobs for candidates D) When the organization is new start up in need of employees E) When the organization also wants to promote its products

Yung is the manager of human resources at a credit union. Following an incident where a former employee was convicted for theft of customer account information, Yung has become increasingly concerned about negligent hiring lawsuits. Which of the following steps would be the most helpful in addressing her concern? A) Ensuring selection criteria are based on job descriptions B) Ensuring selection criteria are based on job specifications C) Carefully scrutinizing application forms and checking references D) Obtaining consent to check references E) Adequately assessing the applicant's ability to meet performance standards

1) What is the lifelong series of activities that contribute to a person's career exploration, establishment, success, and fulfillment? A) Career planning B) Career cycles C) Career growth D) Career development E) Career advancement

Catherine is the lead negotiator for the union. She wants management to increase wages and vacation time for employees. Which bargaining strategy is Catherine most likely to use? A) Productivity B) Concessionary C) Interest-based D) Distributive E) Mutual gains

Harold postpones a meeting with a customer so that he can be available to interview candidates to replace an employee who just left. Harold is worried that the customer may give their business to his competitor but this hire is too important for him to miss. Which cost of turnover is Harold concerned with? A) Separation B) Vacancy C) Replacement D) Training E) Overhead

Highly educated immigrants are the predominant drivers of A) unemployment. B) sub-contracting. C) outsourcing. D) growth. E) turnover.

How are most interviews administered? A) Within a group B) Virtually C) Via telephone D) One-on-one E) Using social media

If you were the HR advisor of a company where the majority of the workforce consisted of employees born before 1965, what initiatives would you recommend providing to keep the group challenged? A) Independent work B) Job security C) Onsite gym facilities D) Pension benefits E) Flexible work arrangements

In an office with one supervisor, one assistant, two clerks, and two data-entry operators, there are A) four jobs and four positions. B) six jobs and six positions. C) four positions and four jobs. D) four jobs and six positions. E) four positions and six jobs.

In order to broaden their appeal to white-collar workers, unions have focused on which of the following? A) Heavily promoted wage gains for blue collar workers to white collar workers B) Bargaining for internal promotions so that blue collar workers have opportunities to become supervisors and managers C) Taken out ads in magazines and on-line publications to lobby governments for legislation to support office worker remuneration and benefits D) Focused on work-family issues as well as health and safety risks associated with non-manufacturing positions such as repetitive strain injuries from working on VDT's E) Invited members of company management to play an integral role in the union such as becoming union stewards

Integration at senior levels can continue for months. This is due to which of the following? A) Socialization with different departments in different global markets B) Understanding the true the organizational structure C) Learning what is really behind performance appraisals D) Identifying unspoken dynamics such as who really holds the power E) Seeing through the company's marketing strategies to understand what the products truly are

Jim was recently hired as an HR assistant. As his first project, his supervisor requested that he put forward a proposal to develop job descriptions for some of the key positions within the organization. What do you think Jim would have proposed as the most common areas to be included in a job description? A) Summary of performance evaluations B) Job position within with organizational chart C) Required skills and experience D) Duties and responsibilities E) Pay scale

Rating committees are usually composed of the employee's immediate supervisor and who else? A) An HR manager B) The supervisor's manager C) Several co-workers D) Three or four other supervisors E) The employee's previous supervisor

Rita made a choice to leave a mid-sized law firm and start her own law practice. She wants to deliver legal services to clients in a different way that it has traditionally been delivered. Rita also values the fact that she now chooses which clients to accept work from and which area of law to practice in. Rita most likely has which of the following career anchors? A) Technical/functional B) Service/dedication and security C) Service/dedication and autonomy D) Creativity and autonomy and independence E) Lifestyle and creativity

Shiela is an HR manager and advises the sales manager on how to recognize candidates with good attitudes during the interview process. What type of manager is Shiela? A) General manager B) Supervisor C) Line manager D) Staff manager E) Administrative manager

The interview in which an employee is informed of the fact that he or she has been dismissed is called the A) nonpunitive interview. B) exit interview. C) punitive interview. D) termination interview. E) "at will" interview.

The on-going process of instilling in all employees the prevailing attitudes, standards, values, and patterns of behaviour that are expected by the organization and its departments is called which of the following? A) Immersion B) Affirmation C) Declaration D) Socialization E) Culturization

The use of an experienced individual to teach and train someone with less knowledge in a given area is called which of the following? A) Basic training B) Lecturing C) On-the-job training D) Mentoring E) Apprenticeship training

Under what terms can an executive buy stock in a stock option plan? A) In future years at a fixed discount rate depending on performance B) In future years with a guaranteed return C) At a price equivalent to the company's book value D) In future years at a price determined when the stock option was issued E) At any date but must be approved by the company board of directors

What is Victor Vroom's term for when a worker believes his or her effort will lead to performance? A) Motivation B) Valence C) Hygiene D) Expectancy E) Instrumentality

What is a non-deductible formula as it relates to incentives? A) Compensation paid over a threshold amount B) The key formula incorporating years of service and value to the company C) The fund that begins to accumulate after a specified level of earnings D) A straight percentage used to create a short-term incentive fund E) A long-term incentive that pays out on a straight-line basis with no deductible

What is a written statement of what the jobholder actually does, how he or she does it, and under what conditions the job is performed? A) A position analysis B) The job standards C) A job specification D) A job description E) A job analysis questionnaire

What is the area defined by the bargaining limits of each side, in which compromise is possible, as is the attainment of a settlement satisfactory to both parties, known as? A) Distributive range B) Bargaining range C) Common interest zone D) Bargaining zone E) Settlement range

What is the average age of retirement in the public sector? A) 65 B) 72 C) 62 D) 60 E) 66

What is the key success factor for effective performance appraisal that will lead to optimum employee performance? A) Scheduled performance appraisals between a manager and an employee B) Performance appraisals between a manager and an employee followed by a reward or bonus C) Evaluations of the performance appraisal dialogue between a manager and an employee by senior management D) The quality of the performance appraisal dialogue between a manager and an employee E) A participative approach to performance appraisal between a manager and an employee

What is the type of union arrangement in which union membership and payment of dues are mandatory conditions of employment? A) Maintenance-of-membership B) Closed shop C) The Rand formula D) Union shop E) Dues shop

What is the use of a neutral third party to assist an organization and the union come to a mutually satisfactory collective agreement called? A) Arbitration B) Intercession C) Mediation D) Conciliation E) Intervention

What is used to assign pay rates to each pay grade? A) Rate range B) Job evaluation C) Wage grade D) Wage curve E) Performance appraisal

What percentage of total pay-related spending is on variable-pay related expenses? A) 5 B) 9 C) 3 D) 11 E) 17

What should be the bedrock of performance management? A) Equity B) Expectation C) Clarity D) Ethics E) Improvement

When a management development program is individualized and it is aimed at filling a specific executive position, this process is usually called which of the following? A) Management needs development B) Individual development C) Management forecasting D) Succession planning E) Personnel planning

When an employee actually learns a job by performing it, it is called A) interactive training. B) job instruction training. C) vestibule training. D) on-the-job training. E) one-on-one training.

Which of the following statements about the Charter of Rights and Freedoms is true? A) The federal government is the final arbiter of the Charter. B) The overall impact of the Charter on the LR scene has been significant. C) The Charter provides the right to live and work anywhere in Canada. D) The Charter provides for minority language education rights and the right to live and work anywhere in Canada. E) The Charter guarantees the right to strike.

Which type of union arrangement recognizes the fact that the union must represent all employees in the bargaining unit, but membership in the union is not mandatory? A) Open shop B) Union shop C) Closed shop D) The Rand formula E) Maintenance-of-membership

8) To help evaluate candidates for a quality control position, Jennifer asks current QC employees to provide their feedback about several applicants she feels may be right. What is this an example of? A) Participatory selection B) 360-degree recruitment C) Groupthink D) Teamscreen E) Crowdsourcing

A country's demographic trends have a significant impact on A) unemployment rates. B) local labour market conditions. C) general economic conditions. D) occupational market conditions. E) national labour market conditions.

A technique for determining the training needs of current employees is A) questionnaires. B) task analysis. C) training analysis. D) motivation analysis. E) performance analysis.

A training program in which trainees are first shown good management techniques (in a film), are then asked to play roles in a simulated situation, and are then given feedback regarding their performance, is called which of the following? A) The case study method B) Role-playing C) Good-example training D) Action learning E) Behaviour modelling

Amy is the new director of learning and development at a pharmaceutical company, Medica Inc. She is contemplating implementing an action learning program and is considering the advantages and disadvantages of this approach for the development of new managers recently hired. Which of the following would not be a benefits of this action learning program? A) It develops planning skills. B) It develops problem analysis skills. C) It encourages teamwork. D) By working with others, trainees find solutions to major problems. E) It benefits the manager's department during the training period.

An HR manager must hire an engineer for a specialized position in the quality control group of a large airlines manufacturer. Which of the following would be most helpful as a supplement to an internal job posting to ensure that the right person was hired? A) A replacement chart B) A biodata form C) An online application form D) A succession plan E) A skills inventory

An advantage of using rate ranges for each pay grade is that it allows for which of the following? A) Age differences B) Gender differences C) Education differences D) Employer inflexibility E) Performance differences

Belinda manages the data entry department of a credit card company. Employees are ranked based on accuracy and quantity of data they can input. Belinda is able to observe her employee's work electronically. What is this performance appraisal method formally called? A) Data entry detection B) Production evaluation C) Employee system assessment D) Records processing review E) Electronic performance monitoring

Best practices for company's that want to use their corporate website to attract job applicants should do which of the following? A) Embellish business prospects. B) Use an ASP. C) Use print job ads along with positions posted on the website. D) Make salary information public. E) Have a prominent link from the homepage to the career page.

During a union organizing drive, which of the following is the employer permitted to do? A) Shut down operations to avoid unionization B) Give bonuses to employees for leading a campaign to counteract the union campaign C) Choosing which employees can become union stewards D) Conduct extensive background checks on those employees who are actively creating the union E) Forbid the distribution of union literature on company property

Job fair events would not allow A) top prospects to be invited to visit the firm at a later date. B) computer technology to be used. C) recruiters to share information about the organization. D) recruiters to share job opportunities in an informal, relaxed setting. E) in-depth assessment of candidates.

Job openings are identified through two main sources. One is through HR planning. What is the other source? A) Choosing the appropriate recruitment source(s) and method(s) B) Human resources planning C) Determining the job requirements D) Building a pool of candidates E) Manager request

Learning management systems are which of the following? A) Learning systems for managers B) A system for teaching employees how to manager their tasks C) Systems that show employees how their job fits into the strategic plan D) Blended learning systems for top level managers E) Focused on the logistics of managing learning

Management practices in the late 1800s and early 1900s emphasized A) self-management. B) workplace harmony. C) higher wages. D) empowerment. E) task simplification and performance-based pay.

One characteristic of Generation X employees is A) mastery of technology. B) eagerness to make a contribution. C) a sense of security linked to corporate loyalty. D) an orientation towards action. E) results driven.

One drawback to the split-award approach is that it pays too much to a marginal performer. What is one way to get around this problem? A) Lump-sum bonus method B) Individual award system C) Group incentive plan D) Individual bonus method E) Multiplier method

People who are driven by the need to be on their own, free of the dependence that can arise when working in a large organization where promotions, transfers, and salary decisions make them subordinate to others, have which career anchor? A) Technical and functional B) Pure challenge C) Security D) Managerial competence E) Autonomy and independence

Rita's company has an excess of workers due to an economic recession. Which HR strategy would Rita not undertake under the current situation? A) Downsizing through attrition B) Employee layoffs C) Termination of employment D) Instituting a hiring freeze E) Subcontracting

The government in each jurisdiction has created special regulatory bodies to enforce compliance with the law and aid in its interpretation. Two such bodies are the A) human rights commission and labour unions. B) ministry of labour and the HRSDC. C) ministry of labour and labour unions. D) employment equity commission and ministry of labour. E) human rights commission and ministry of labour.

The initial response to a labour shortage is often A) promotion. B) transfer. C) retraining. D) layoffs. E) scheduling overtime.

The job analysis technique that involves 194 items, each of which represents a basic element that may or may not play an important role in the job, is known as A) functional job analysis. B) a participant diary/log. C) a structured survey. D) the point factor method. E) a position analysis questionnaire.

The list of specific duties and skills required on the job, which are used in determining the training required for performing the job, are found in which of the following? A) Job instruction for on-the-job training B) Company manuals C) Job standards and specializations D) Performance standards E) Job descriptions and job specifications

What is a strategy to provide applicants with realistic information—both positive and negative—about the job demands, the organization's expectations, and the work environment? A) Realistic job description B) Realistic job potential C) Realistic job portrayal D) Realistic job representation E) Realistic job preview

What is compensation that is independent of the performance level of the individual, group, or organization? A) Competency-based pay B) Piecework pay C) Variable pay D) Pay-for-performance E) Fixed pay

What is the best method to use in evaluating a training program? A) Monitor the attendees during the program B) Hire an HR consultant to review C) Questionnaire at the end of the program D) Evaluate productivity data E) Controlled experimentation

What is the cornerstone of executive compensation? A) Prestige B) Benefits C) Incentives D) Bonuses E) Salary

What is the cost of turnover? A) 50 to 70 percent of salary B) 70 to 100 percent of salary C) 10 to 20 percent of salary D) 5 to 10 percent of salary E) 150 to 250 percent of salary

What is the first foundation of an effective disciplinary process? A) Effective supervision of employees B) Using technology to monitor employee behaviour C) A high-performance culture in the organization D) A clear system of progressive sanctions of employee behaviour E) Rules and regulations

What is the first step in employer branding? A) Developing the employee value proposition B) HR planning C) Analyzing competitor brands D) Building a pool of candidates E) Defining the target audience

What is the job evaluation method that rates each job relative to all other jobs, usually based on some overall factor like "more important"? A) Critical incidence method B) Factor comparison method C) Classification method D) Point method E) Ranking method

What is the most restrictive form of union security where only union members in good standing may be hired by the employer to perform bargaining union work known as? A) Secure shop B) Preventive shop C) Union shop D) Approved shop E) Closed shop

What is used to define job content? A) Job variety B) Job design C) Comparable worth D) Behavioural anchors E) Compensable factors

What term describes the right to make decisions, direct others' work, and giver orders? A) Management B) Responsibility C) Obligation D) Power E) Authority

Which forecasting technique has drawbacks that include subjectivity and the potential for participants' pressure to lead to less accurate assessments than could be obtained through other means? A) A formal expert forecast B) An informal expert forecast C) Managerial judgment D) The Delphi technique E) The nominal group technique

Which of the following are criteria to become eligible for a short-term incentive program? A) Key position level, professional membership, salary grade B) Length of service, key position, professional membership C) Key position, salary grade, length of service D) Salary grade, professional membership, and salary level E) Key position, salary level, and salary grade

Which of the following statements about organizational structures is true? A) Flat structures are increasingly the norm. B) Bureaucratic designs are becoming more common. C) There are four types of organizational structure. D) Emphasis on teams whose members cross organizational boundaries is a characteristic of flat structures. E) An organization's structure should be appropriate to the organization's strategic goals.

Which of the following statements is true regarding people with disabilities? A) People with disabilities still fall short of their estimated labour market availability. B) People with disabilities make up only 2.5% of the federal private sector workforce. C) The representation of persons with disabilities in the federal public sector increased to 5.7% in 2004. D) Of all the designated groups, people with disabilities in the private sector have benefited least from the Employment Equity Act. E) The median employment income of persons with disabilities is 83% of that of other Canadian workers.

Which piecework plan has the most advantages of all the piecework plans? A) Process piecework plan B) Straight piecework plan C) Gainsharing piecework plan D) Guaranteed piecework plan E) Differential piece-rate plan

Which type of bargaining is characterized by three distinct components: the initial point, the target point, and the resistance point? A) Concessionary B) Productivity C) Mutual gains D) Integrative E) Distributive

Which type of incentive plan is an organization-wide pay plan designed to reward employees for improvements in organizational productivity? A) A group incentive program B) Variable pay C) A profit-sharing plan D) Performance bonus plan E) A gainsharing plan

Who should write the compensation policies for a company? A) CEO B) CFO C) Direct managers D) Labour consultant E) HR manager

XYZ is a technology company. In the lobby of its corporate office, it has a large-screen television that profiles employees who work at XYZ. Employees are asked to supply their name, business title, and their favourite hobby. The collection of employee information for this purpose A) is a violation of PIPEDA and not allowed. B) can be made a condition of continued employment at XYZ. C) is allowed as long as the hobby listed doesn't contain any information that is defamatory or would otherwise harm the image of the employer. D) is allowed as long as everyone participates without discrimination based on age, race, or sex. E) is allowed if employees give their consent.

More firms today let employees anonymously evaluate their supervisors' performance. What is this process known as? A) 360-degree appraisal B) Team appraisal C) Supervisor appraisal D) Upward feedback E) Anonymous evaluation

Mortgage Financial needs to recruit 10 employees for a period of three months to assist its team of underwriters during the busy season. The company does not want to provide these 10 employees regular full-time or part-time status. As the HR manager, what would you suggest the company do in this situation? A) Develop a retention plan B) Outsource the underwriting function C) Increase the workload of staff D) Use contingent employees E) Do nothing about the situation

A union representative speaking out on proposed legislative reforms that will affect the working conditions of workers is most closely associated with which of the following? A) Social unionism B) Worker activism C) Pre-strike activity D) Political modification E) Union lobbying

Anthony is a company's HR Manager and he is helping the production department determine seasonal employee needs. Anthony tracks the productivity levels of the year on a graph and fits a line through the points to predict future needs over different time periods. Which forecasting method is Anthony using? A) Regression analysis B) A scatterplot C) A computerized forecast D) Trend analysis E) Ratio analysis

Career development must adapt to individual experiences, ambitions, abilities, opportunities, and perspectives. Which life trajectory is this related to? A) From traits to context B) From prescriptive to process C) From linear to non-linear D) From scientific facts to narrative evaluations E) From describing to modeling

Donna is unhappy working for the printing company she joined after graduating from college. She has received little training and had been lead to believe she would learn skills that would help promote her to higher levels in the organization. Donna feels that joining the union will be the best way to improve her satisfaction working for the company. What is Donna's reason for joining the union called? A) Dissonance-based reason B) Utility-based reason C) Political/ideological reason D) Grievance reason E) Career planning reason

In the early 1900s, what was the average life expectancy for women? A) 50 years B) 45 years C) 55 years D) 40 years E) 60 years

In the new economy career patterns should be viewed as professional identities that are dynamic. Which life trajectory is this related to? A) From traits to context B) From prescriptive to process C) From linear to non-linear D) From scientific facts to narrative evaluations E) From describing to modeling

Mary is the HR manager of a chain of tax services outlets. She asked all of her tax accountants to complete a survey about their job. She used a program to sort and review the information that enabled her to understand the characteristics of the best accountants that was used to improve her hiring process. What is this an example of? A) Data analytics B) Data extraction C) Data assessment D) Data appraisal E) Data measurement

Melanie organizes training for employees. She compared data on the volume of repeat customer orders before and after the sales team completed a customer relations program to evaluate the effectiveness of the program. What did Melanie collect to complete her evaluation? A) Metrics B) Evidence C) Facts D) Objectives E) Outcomes

Once an HR specialist explains company matters such as vacation what then should the new employee's supervisor do? A) Explain the exact nature of the job B) Explain the retirement plan C) Take the employee to lunch D) Explain the appraisal process E) Describe any bonus opportunities

Once employees have been recruited and selected, the next step would be A) orientation to learn about the company's background and their role. B) onboarding to learn about pay scales and career planning. C) orientation to learn how to fit in with coworkers. D) orientation to learn about corporate strategies. E) onboarding to learn about the company's position on equality.

Refusing to hire a man who had been convicted and then pardoned for a drug-related offence as a counsellor at a federal correctional centre is an example of A) intentional direct discrimination. B) pro-active recruitment. C) systemic discrimination. D) protection against negligent hiring. E) a permissible employer practice under all human rights legislation.

Requesting that an employment agency refer only male candidates for consideration as management trainees is an example of A) discrimination on the basis of gender. B) discrimination on the basis of association. C) systemic discrimination. D) reverse discrimination. E) a permissible employer practice.

Revlex Inc. has implemented a refinement of the salary cutoff approach to short-term incentive eligibility, which assumes that all managers should be eligible for short-term incentives. What is this called? A) Salary grade B) Performance appraisals C) Gainsharing D) Key position E) Profit-sharing plans

Sandeep Gill, the manager of a provincial credit union, hired five new tellers based on interviews as the selection tool. Although Sandeep thought he had planned the candidate interviewing process well the three candidates who were rated the highest in the interview, and hired, did not meet basic performance expectations. Which of the following is the primary problem with the selection tool chosen by Sandeep? A) Validity B) Integrity C) Reliability D) Stability E) Consistency

Short-term and long-range HR demand forecasts provide A) half of the staffing equation. B) external supply forecasts. C) present employees who can be transferred or promoted to meet anticipated needs. D) internal supply forecasts. E) the full staffing equation.

Some companies are managing the labour shortage created by retiring employees by which of the following? A) Offering "retirees on call" programs B) Offering bonuses to employees about to retire to stay on past normal retirement age C) Contracting out work performed by retiring employees D) Hiring younger workers who are able to work harder and longer hours than the older employees they are replacing E) Making greater use of information technology to automate functions performed by retiring employees

Technological advances in manufacturing have A) enabled people to work anywhere and everywhere. B) decreased the importance of white-collar jobs. C) resulted in a decline in the impact of workforce diversity. D) had little impact on service-sector firms. E) led to significant increases in the employment of persons with disabilities.

Tests used to measure knowledge and/or proficiency acquired through education, training, and experience are known as A) achievement tests. B) intelligence tests. C) personality tests. D) interest inventories. E) aptitude tests.

The blueprint that shows the flow of inputs to outputs for the job under study is known as A) a process chart. B) an organization chart. C) a job description. D) a job specification. E) a pay grade.

The chief disadvantage of group plans is that A) each worker's rewards are no longer based just on his/her own efforts. B) a group incentive is problematic when conflict arises between group members. C) a group incentive may not improve importance. D) some members let others take on the burden of work. E) the group is as strong as its weakest worker.

The consistency of scores obtained by a person when he or she is retested on the identical test or an equivalent version is an example of A) reliability. B) stability. C) integrity. D) consistency. E) validity.

The document that results from an examination of the duties and responsibilities and answering the question, "What human traits and experience are required to do this job?" is the A) job specification. B) position analysis questionnaire. C) job description. D) job evaluation. E) position description.

The labour relations process consists of ________ steps, as outlined in the text. A) 5 B) 3 C) 8 D) 7 E) 6

The layoff-avoidance strategy introduced by the federal government 25 years ago is related to which HR strategy? A) Work sharing B) Supplemental unemployment benefits C) The reduced work week D) Job sharing E) The early leave package

The legal aspects of training may require showing that the admissions procedures are valid. What does this mean? A) They predict performance on the job for which the person is being trained. B) They do not exclude people of different culture or gender. C) They are in line with corporate strategic planning. D) They are not unfair so that no trainee is favoured in the process. E) They meet the requirements set by the direct manager of the position being trained for.

The problem of exaggeration of some activities and underplaying of others is minimized by the detailed, chronological nature of A) a participant diary/log. B) a position analysis questionnaire. C) an individual interview. D) a survey questionnaire. E) functional job analysis.

The section of the collective agreement that identifies the acknowledged trade union and clarifies its rights and responsibilities as the exclusive bargaining agent for the employees in the bargaining unit, is known as the ________ clause. A) union recognition B) union rights C) union security D) bargaining unit descriptor E) union exclusivity

The section of the job description in which the major functions or activities are briefly identified is the A) job summary. B) job identification. C) job outline. D) job chart. E) job abstract.

Through which of the following are a person's skills most identified? A) Education and experience B) Training and evaluating C) Recovering from mistakes D) Outcomes when placed in a leadership position E) Facing uncommon situations

To properly construct a print ad for recruitment, there should be four points addressed. Which of the following is one of these points? A) Create desire for the job. B) Name who to call. C) Appear in the classified ads. D) Tell people where to apply. E) Include the pay scale for the job.

What are damages that are reserved for extreme circumstances in which the employer was untruthful, misleading, or insensitive to the employee in the course of a dismissal called? A) Bad-faith damages B) Insubordination damages C) Termination damages D) Punitive damages E) Dismissal damages

What is the emotional and intellectual involvement employees in their work, such as intensity, focus, and involvement in his or her job called? A) Employee engagement B) Employee loyalty C) Employee tenure D) Employee commitment E) Employee fidelity

What is the eventual result of job evaluation? A) Job hierarchy B) Promotion process C) Internal equity D) Human rights E) Compensable factors

What is the state that results from the discrepancy between what the new employee expected from his or her new job and the realities of it? A) Cognitive dissonance B) Job conflict C) Social shock D) Employee divergence E) Contract discrepancy

What is the term for a rate of pay that is above the pay range maximum? A) Red circle pay rates B) Premium job pay rates C) Excessive pay rates D) Overage pay rates E) Outlier pay rates

What is the term for reducing the number of salary grades and ranges into just a few wide levels? A) Broadbanding B) Job specialization C) Departmentalization D) Job classification E) Positioning grading

Which of the following is true of preliminary applicant screening? A) It likely uses technology during its process. B) It involves eliminating candidates lacking the "nice to have" selection criteria. C) Initial applicant screening is generally performed by the line managers. D) It may involve selection testing. E) It may involve candidate interviews.

Which of the following would managers use to monitor and maintain external equity? A) Salary surveys B) Pay equity legislation C) Human rights act D) Performance appraisals E) Employee grievances

Which plan rewards a worker by a premium that equals the percent by which his or her performance is above standard? A) The differential piece-rate plan B) Gainsharing plan C) The percent incentive plan D) The premium plan E) The guaranteed piecework plan

Which psychologist warned that too much extrinsic rewards could result in demotivation? A) Edward Deci B) Frederick Herzberg C) Frederick Taylor D) Victor Vroom E) Douglas McGregor

"No more than three posting errors per month can occur on average." Which component of the job description would this statement belong to? A) Job identification B) Performance standards C) Job summary D) Relationships E) Responsibilities and duties

360-degree feedback was originally used only for training and development purposes, but has rapidly spread to being used in the management of which of the following? A) Job evaluation B) Performance and pay C) Employee orientation D) Customer service E) Rating errors

A company with employees in different provinces/territories must monitor the legislation in each of those jurisdictions because A) it is specified under employment law. B) legislation changes and it may vary from one jurisdiction to another. C) it is required under Canada Labour Code. D) it is required under the Human Rights Act. E) legislation has commonalities across jurisdictions.

A company-based method for exposing prospective managers to realistic exercises to develop improved management skills is referred to which of the following? A) Management game B) In-house development centre C) Role-playing D) Assessment centres E) Behaviour modelling

A potential problem with peer appraisal occurs when all the peers get together to rate each other highly. What is this called? A) Halo error B) Logrolling C) Appraisal bias D) Preferential evaluation E) Leniency error

A supervisor informing an employee that refusal to grant sexual favours will result in a poor performance rating is an example of A) executive privilege. B) sexual coercion. C) a job related annoyance. D) sexual annoyance. E) a BFOR.

A training method that joins two or more distant groups using a combination of audio and visual equipment is called A) computer program training. B) videoconferencing. C) programmed learning. D) on-the-job training. E) job instruction training.

Aaron decided to pursue a career as a financial. His decision was strongly influenced by his research that revealed virtually every company needs accountants. With respect to job evaluation what kind of job is accounting? A) Standard job B) Benchmark job C) Equitable job D) Comparable job E) Common job

According to managers, what is the number one reason for employees engaging in voluntary turnover? A) Lack of feedback or recognition B) Insufficient pay or unfair pay practices C) A desire to pursue personal gains D) An excessive workload E) A job opportunity

Adrian runs a plastics manufacturing company. He is quite disappointed as two of his best production workers have left to join a larger plastics manufacturer that is expanding. Other workers from his company also applied to the larger company but did not have the level of skills required and Adrian can notice an unhappy and sour atmosphere developing amongst the remaining workers. What kind of turnover is this an example of? A) Informal B) Dysfunctional C) Formal D) Functional E) Involuntar

An employer chooses to be gender-neutral in devising salaries for jobs that are both male- and female-dominated. Which type of legislation is the employer adhering to? A) Comparable worth B) Pay equity C) External equity D) Internal inequity E) Broadbanding

An example of a behavioural question is, A) "What type of work do you want to be doing in five years?" B) "Tell me about a time when you managed a situation requiring negotiation." C) "If a co-worker hurt her back, what would you do?" D) "What are the skill areas you must develop?" E) "How would this position help you achieve your career goals?"

An organizing drive has begun at a busy branch of a bank. The managers wish to avoid a union at all costs. What is this approach to labour relations called? A) Tough bargaining B) Union suppression C) Union substitution D) Union acceptance E) Union avoidance

Answering the question, "Does this predictor measure what it's supposed to measure?" is an assessment of A) integrity. B) validity. C) reliability. D) stability. E) consistency.

Asking young female factory-position applicants to demonstrate their lifting skills and not asking older female candidates or any male candidates to do so is an example of A) discrimination on the basis of age. B) discrimination on the basis of age and gender. C) discrimination on the basis of age and race. D) a permissible employer practice. E) unintentional direct discrimination.

Baby boomers A) will increase rapidly in number over the next few decades. B) were born between 1946 and 1964. C) resulted in a focus on recruitment and selection in organizations in the past. D) have very high fertility rates. E) are currently causing a great deal of competition for advancement.

Chris works the assembly department of a large furniture company. Any grievances by employees in this department are brought to Chris's attention. Chris will bring the grievance to assembly supervisor and if it is not resolved he will escalate the issue to higher levels in the union and organization. What role does Chris play in the assembly department? A) Department steward B) Union steward C) Local steward D) Grievance steward E) Employee steward

Collecting job analysis information generally involves A) a union representative. B) the jobholder's immediate supervisor. C) a member from senior management. D) peer groups. E) an external consultant.

Jeffrey is the newly hired HR professional who is responsible for evaluating compensation practices at the company. To determine if there are issues with internal equity, he has chosen to conduct a job evaluation according to the method popularized by the Hay consulting firm. Which of the following are the compensable factors he uses to evaluate jobs? A) Skill, effort, problem solving, and working conditions B) Responsibility, skill, effort, and working conditions C) Know-how, problem solving, accountability, and working conditions D) Effort, responsibility, authority, and working conditions E) Knowledge, problem solving, responsibility, and working conditions

Joseph runs a personal planning and insurance company. An employee has left right in the middle of RRSP season. Joseph is worried about the potential customers he may not be able to place investments for now that he is short a person. Which cost of turnover is Joseph concerned about? A) Separation B) Vacancy C) Replacement D) Training E) Overhead

The CNTU is the A) largest chartered local union in Canada. B) Quebec counterpart of the CLC. C) American counterpart of the CLC. D) parent union of the CLC. E) parent union of the Ontario Federation of Labour.

The Canadian national body through which all provincial and specialist HR associations are affiliated is called the A) Canadian Management Association. B) Canadian Council of Human Resources Associations. C) Society for Human Resource Management. D) Human Resources Professionals Association of Ontario. E) International Personnel Management Association-Canada.

The biggest constraint on recruiting activity at this time is the A) complexity of organizational plans. B) emerging labour shortage. C) recruitment budget. D) preferences of the recruiter. E) high expectations of candidates.

The drawbacks of which forecasting technique include the fact that judgments may not efficiently use objective data? A) A formal expert forecast B) The Delphi technique C) The nominal group technique D) An informal expert forecast E) Managerial judgment

The existence of certain occupations that have traditionally been performed by males and others that have been female dominated is known as A) concentration. B) occupational segregation. C) the glass ceiling. D) underemployment. E) underutilization.

The groups identified as having been subjected to pervasive patterns of differential treatment by Canadian employers, referred to in the federal employment equity legislation as designated groups, include A) men. B) visible minorities. C) homosexuals. D) clergy. E) uneducated adults.

The halo effect related to selection is A) a positive initial impression of the position that distorts an interviewer's rating. B) a positive initial impression of the candidate that distorts an interviewer's rating. C) a positive initial impression of the company that will distort an interviewer's rating. D) a positive impression of themselves as the potential supervisor of the candidate that will distort an interviewer's rating. E) a positive initial impression of the compensation plan that will distort an interviewer's rating.

The heart of performance analysis is distinguishing between which of the following? A) Different supervisory practices B) Can't do and won't do problems C) Employee training levels D) Productive and non-productive employees E) Experience levels of employees

The most important part of the union structure for human resources managers is the group of unionized employees in a particular area. What is this called? A) Union B) Local C) Labour force D) Bargaining unit E) Stewards

The process of analyzing manufacturing processes, reducing production costs, and compensating employees based on their performance levels, is found in A) the human relations movement. B) scientific management. C) the scientific movement. D) the human resources movement. E) none of the above.

The process of systematically organizing work into tasks is involved in A) organizational design. B) job design. C) job analysis. D) job evaluation. E) writing job descriptions.

The second phase of personnel management arrived in the 1930s with A) a decrease in unionizing activities. B) minimum wage legislation. C) a decrease in unionizing activities and minimum wage legislation. D) the decreasing momentum of the scientific management movement. E) health and safety legislation.

What do interest inventories accomplish? A) Measure basic elements of personality such as seriousness B) Compare a candidate's likes with those of people in various occupations C) Measure a candidate's job performance within three months of being hired D) Collects data about an employee's level of extroversion or introversion E) Measure knowledge and proficiency over a period of time

What interview format can seem quite mechanical? A) Sequential B) Structured C) Planned D) Controlled E) Chronological

What is "Willful disregard or disobedience of the boss's authority or legitimate orders and criticizing the boss in public" called? A) Reprimanding B) Insubordination C) Wrongful conduct D) Employer sabotage E) Dismissal

What is Victor Vroom's term for the perceived value a person attaches to the reward? A) Motivation B) Valence C) Hygiene D) Expectancy E) Instrumentality

What is a disadvantage of an internal job posting? A) Employees feel that the company may be having difficulties and personnel changes are being made. B) The decision about which candidate to select may be more difficult if there are two or more equally qualified candidates. C) Most employees feel the person for the job has already been selected so the response rate to the job posting is low. D) Often all employees interpret the job posting to feel they deserve the position regardless if they work in a different area from where the job opening exists. E) Unsuccessful job candidates take internal job postings lightly which shows a lack of motivation to improve their positions.

What is a diverse group of people called who meet together to ensure the fair and comprehensive representation of the nature and requirements of a job in question? A) Performance appraisal committee B) Job evaluation committee C) Union negotiating team D) Management negotiating team E) Position review committee

What is a learning organization? A) An organization that provides services to help companies at create, acquire, and transfer knowledge and modify its behaviour to reflect new knowledge and insights B) An organization skilled at creating, acquiring, and transferring knowledge and at modifying its behaviour to reflect new knowledge and insights C) An organization skilled at creating, acquiring, and transferring knowledge via online educational tools D) An organization that teaches students and workers about creating, acquiring, and transferring knowledge to make themselves more productive E) An organization skilled at creating, acquiring, and transferring knowledge to employees that have practical experience but lack post secondary education

What is a selection ratio? A) The ratio of the number of interviews successfully completed to the total number of applicants B) The ratio of the total number of applicants hired to the total number of applicants C) The ratio of the total number of applicants to the number of applicants hired D) The ratio of the number of offers extended to the total number of applicants E) The cost per hire vs a company's total payroll cost

What is the formal term for a group of jobs that have approximately the same value? A) Salary grade B) Wage grade C) Pay grade D) Job grade E) Point grade

What is the fundamental premise of variable pay plans? A) Workers should only be paid for the work they complete. B) Top performers must get top pay to secure their commitment. C) Create incentive for commission paid workers to maximize their efforts. D) Enable the organization to reduce labour costs when profits decline. E) Accommodative the different needs of workers.

What is the graphic description of the relationship between the value of the job and the average wage paid for this job? A) Pay grade chart B) Wage curve C) Rate range graph D) Wage chart E) Pay grade curve

What is the labour organization that, traditionally, represented all workers eligible for union membership in a particular company or industry, irrespective of the type of work performed called? A) A craft union B) An industrial union C) An industry bargaining unit D) A company union E) A local/district labour council

What is the main disadvantage to salary plans for salespeople? A) They tend to motivate new salespeople to the organization only. B) They do not depend on results and can be demotivating. C) They are hard to keep track of. D) Salespeople tend to act like administrators as opposed to making calls. E) Salespeople give in to customer demands more.

What is the main purpose of an interview? A) To validate the candidate's personality and character as portrayed on their application B) To find out as much as possible about the candidate's fit with the job specifications C) To provide information about the position so candidates can evaluate their own level of interest D) To provide information about the company and the position that was not present in the job description E) To answer questions candidates may have about the position, compensation, or organization

What is the memorandum of settlement? A) Management's agreement to bargain with the union B) A summary of terms and conditions agreed to by the parties C) A proposal for negotiation D) The signed collective agreement E) The union's agreement to bargain with management

What is the number one reason for voluntary turnover? A) Poor relationship with managers B) Employee disliked work-life balance C) Employee sought better compensation or benefits D) Ineffective leadership E) Employee sought new challenges

What is the problem resulting from using data in employee compensation surveys known as? A) Employee discrimination B) Upward bias C) Systemic undervaluing D) Stereotyping of data E) Report bias

What is the process of teaching new employees the basic skills they need to perform their jobs? A) Recruiting B) Training C) Orientation D) Managing E) Coaching

What is the second step in employer branding? A) Defining the reasons why the organization is a unique place to work B) Developing the employee value proposition C) Defining the target audience D) Building a pool of candidates E) Differentiating from the competition

What is yield ratio in the recruitment process? A) The percentage of applicants that have the required skills for the job opening B) The percentage of applicants that proceed to the next stage of the selection process C) The percentage of applicants that are current employees of the hiring organization D) The percentage applicants that have previously applied to work for the hiring organization E) The percentage of applicants who will receive an in person interview during the hiring process

What method would a company likely use to inform current employees about job opportunities? A) Preparing a job description B) Job posting C) Placing a classified advertisement in the newspaper D) Radio advertising E) Preparing a job specification

What motivation is derived from the pleasure someone gets from doing the job or task? A) Hygiene motivation B) Intrinsic motivation C) Extrinsic motivation D) Psychological motivation E) High-level motivation

When an employee sues and employer feeling the notice period is unacceptable, the courts will rule on a notice period. What lengths of time have these notice periods rarely exceeded? A) 12 months B) 24 months C) 18 months D) 20 months E) 10 months

When an employee's most recent performance can affect the evaluation of his or her overall performance, which error has occurred? A) Appraisal bias B) Recency C) Central tendency D) Similar-to-me E) Halo

When discussing separation, what is the term for employees that hold positions of implicit trust? A) Curator B) Fiduciary C) Guardian D) Trustee E) Depositary

When employees are not made aware of jobs that are available, criteria for promotion, and how the decisions are made, what happens to the link between performance and promotion? A) Diminished B) Severed C) Strengthened D) Weakened E) None of the above

When labour demand equals labour supply what will likely occur? A) Work is outsourced to third party service providers B) Vacancies are filled internally through training, transfers, or promotions C) Managers would be asked to provide a downsizing plan D) HR personnel would be instructed hire more recruiters E) Compensation and benefits would be increased

When unemployment rates fall, A) there is a greater demand for services. B) training and retention strategies increase in importance. C) unions are more likely to organize workers. D) qualified workers become more loyal. E) salaries become stagnant.

When using MBO, in order to avoid causing demotivation in employees, how should the objectives be set? A) Slightly higher after each review B) Fair and attainable C) Aligned with educational level D) Consistent with pay scale E) The same for all employees in the same job

Which forecasting technique is similar to ratio analysis in that it assumes productivity remains much the same? A) Regression analysis B) Trend analysis C) The nominal group technique D) Time-series analysis E) A scatterplot

Which job analysis technique is inappropriate for jobs requiring mental effort? A) A survey questionnaire B) Direct observation C) An individual interview D) A position analysis questionnaire E) A participant diary/log

Which management training technique involves moving a trainee from department to department in order to broaden his or her experience and identify strong and weak points? A) Job enrichment B) Developmental job rotation C) Action learning D) Job enlargement E) Global job rotation

Which members of the organization typical performs initial applicant screening? A) Computer technology B) HR professionals C) Line managers D) An external recruitment agency E) Voice-response technology

Which of the following do companies normally rely on when hiring externally for an executive-level position? A) Online recruitment B) Professional search firms C) Employee referrals D) Employment agencies E) Newspaper ads

You are a recruiter at a telecommunication company. In recruiting for the position of business division sales manager, which of the following would be the advantage of the employee referral method? A) It attracts candidates already familiar with the organization. B) It represents a low recruiting cost. C) It would assist in managing diversity in the firm. D) It usually leads to higher quality candidates. E) It generally attracts a greater pool of applicants than other methods.

In any given year, what percentage of employees leaves the company within the hospitality industry? A) 15% B) 25% C) 20% D) 5% E) 10%

In one management training technique, the trainee works directly with the person that he or she is to replace. What is this technique is called? A) Job-rotation approach B) Learning approach C) Coaching/understudy approach D) Replacement approach E) Direct replacement approach

The definition of ________ is the formal relationships among jobs in an organization. A) chain-of-command B) organization chart C) job hierarchy D) organizational structure E) organizational design

The final step in job analysis involves A) performance management. B) developing a job description and a job specification. C) developing a compensation policy. D) communicating and updating the information. E) collecting data on job activities.

The service sector represents what percent of jobs, dominating the Canadian economy? A) 47 B) 57 C) 67 D) 77 E) 87

Web-based training costs about ________ less than traditional classroom-based training. A) 80% B) 40% C) 20% D) 50% E) 5%

ABC company has installed video surveillance equipment throughout its premises, including in the employee washrooms, in order to prevent theft of company equipment and supplies. What would the likely result be if employees object? A) Courts would uphold the right of ABC company to install video surveillance equipment anywhere on its property. B) Courts would deny the right of ABC company to install video surveillance equipment since it is an invasion of employee privacy. C) If the company could demonstrate evidence of widespread employee theft, the surveillance system would be allowed. D) Courts would refuse to rule because the case lacks merit. E) Courts would ask if there is a less invasive way to monitor employees and order the removal of the video surveillance in the washrooms.

Amy received a salary increase based on her individual performance as a collections clerk over the past year. Which type of compensation did Amy receive? A) Individual increases B) Individual incentives C) Special awards D) Individual bonuses E) Merit pay

An HR manager is redesigning some positions to provide more flexible work arrangements and eliminate reliance on dexterity and physical strength. What type of worker does the HR manager likely have in mind for these positions? A) Gen X workers B) Gen Y workers C) New immigrants workers D) Office workers E) Older workers

An HR strategist was reprimanded by his manager because he included which of the following in designing a severance package? A) Years of service B) The individual's likelihood of obtaining alternative employment C) Salary D) Age E) Ethnic origin

In the early 1900s, personnel administration, as it was called then, A) focused on trying to improve the human element in organizations. B) served a key advisory role in organizations. C) was closely tied to union-management relations. D) was highly influenced by laws and regulations. E) played a very minor role in organizations.

Job enlargement involves A) vertical loading. B) multi-skilling. C) systematically moving employees from one job to another. D) increased challenge. E) horizontal loading.

Once a job evaluation method has been used to determine the relative worth of each job, the job evaluation committee can turn to the task of assigning pay rates to each job. However, what will the committee want to first group jobs into? A) Contracts B) Ranges C) Personal contracts D) Classes E) Grades

Sheila is helping a sales manager determine if the sales department should hire more people. They are comparing the quarter's sales to the number of active sales people. Which HR forecasting approach is Sheila and the sales manager using? A) A scatterplot B) Time-series analysis C) Trend analysis D) Regression analysis E) Ratio analysis

Susan is an employee who filed a sexual harassment claim against a fellow worker. Susan felt physically at risk and did not return to work until the matter was settled. After finding the alleged harasser guilty and having him removed from the company, the employer paid Susan for the time she was away from work. What is this an example of? A) Human rights remedy B) Reactive remedy C) Proactive remedy D) Systemic remedy E) Restitutional remedy

The characteristics of the work force such as race, gender, and age are known as A) organizational climate. B) population trends. C) diversity. D) customs and norms. E) demographics.

The collection of tasks and responsibilities performed by one person is known as A) a job specification. B) a job description. C) a job analysis. D) a job. E) a position.

The imposition of the final terms of a collective agreement occurs through the process known as A) mediation-arbitration. B) rights arbitration. C) collective arbitration. D) final arbitration. E) interest arbitration.

The most difficult type of discrimination to detect and combat is A) differential treatment. B) intentional direct discrimination. C) intentional indirect discrimination. D) reverse discrimination. E) systemic discrimination.

The technique used when verifying whether there is a significant performance deficiency, and determining if that deficiency should be rectified through training or by some other means (such as changing the machinery or transferring the employee), is called which of the following? A) Training analysis B) Task analysis C) Motivation analysis D) Employee analysis E) Performance analysis

To clarify performance expectations, which of the following should be developed? A) Strategic objectives B) A list of traits C) An HR strategy D) A business plan E) Measurable standards

What do work samples focus on measuring? A) Hypothetical situations B) Expert appraisers' evaluations C) The "Big Five" personality dimensions D) Physical abilities only E) Job performance

When a person is accused of poor performance, what does research indicate that the first reaction that he/she may have? A) Ignoring the accusation B) Aggression C) Changing the subject D) Anger E) Denial

When all employees earning over a threshold amount are automatically eligible for consideration for short-term incentives, what is this called? A) Key position B) Job evaluation C) Job clusters D) Salary grade E) Salary-level cutoff point

When supervisors who are engaged in a performance rating tend to rate all employees either high or low, this problem is referred to which of the following? A) Halo effect B) Bias C) Appraisal bias D) Central tendency E) Strictness/leniency

Which of the following is a specific advantage of the critical incident method? A) It provides instant feedback to employees on critical issues. B) It focuses on the whole job and how every task is performed. C) Results are easily linked to pay increase decisions. D) Both managers and their employees agree to the criteria in advance. E) It provides hard facts for explaining the appraisal.

According to Frederick Herzberg what kind of factor is safety? A) Hygiene B) Motivating C) High-level D) Basic E) Premium

According to Frederick Herzberg what kind of factor is salary? A) Hygiene B) Motivating C) High-level D) Basic E) Premium

Ahmed is the accountant in a pharmaceutical distribution company. Ahmed is completing the separation forms for an employee who has left the company. Which turnover cost is Ahmed part of? A) Separation B) Vacancy C) Replacement D) Training E) Overhead

Which interviewing method is conducted whereby the applicant is interviewed by a number of people at once? A) Panel B) Mass C) Sequential D) Serialized E) Behavioural

Which of the following HR strategies will cost a company a great deal of money up front? A) Making early retirement mandatory B) Downsizing through attrition C) Implementing a hiring freeze D) Initiating job-share positions E) Laying off employees

Which of the following activities was part of the traditional role of personnel management in the early 1900s? A) Hiring and firing employees B) Environmental scanning C) Coaching and mentoring D) Being part of the strategy planning discussions E) Handling union-management relations

You have been hired as the director of HR at Targus Inc., a clothing retailer. To project the supply of outside candidates in the HRP process for the firm, you will need to assess A) labour market conditions. B) general economic conditions. C) global competitive conditions. D) political conditions. E) technological conditions.

There are several steps in pricing jobs with a wage curve. What is the first step? A) Create a wage line B) Find the average pay for each pay grade C) Determine the pay grade D) Determine the pay rate for a cluster of jobs E) Determine the rate range

Two approaches used to gather qualitative data in order to forecast HR demand (or supply) are A) trend analysis and scatterplot. B) nominal group and Delphi technique. C) regression analysis and nominal group technique. D) ratio analysis and nominal group technique. E) scatterplot and Delphi technique.

Umair resigns from his current employer to pursue further education. What kind of turnover is this an example of? A) Informal B) Voluntary C) Formal D) Involuntary E) Dysfunctional

Under which pay system does each worker receives a set payment for each item produced or processed in a factory or shop? A) Process piecework plan B) Straight piecework plan C) Gainsharing piecework plan D) Guaranteed piecework plan E) Differential piecework plan

Up to how many weeks does the Employment Insurance Act provide benefits to workers unemployed through no fault of their own? A) 30 B) 45 C) 52 D) 26 E) 18

What do career pages on a corporate website do? A) Capture data about the organization. B) Provide a platform that promotes the corporate brand. C) Educate the applicant about the industry. D) Provide links to company advertisements. E) Provide details about the company's products.

The company's plan for how it will balance its internal strengths and weaknesses with external opportunities and threats to maintain a competitive advantage is known as A) objectives. B) environmental scanning. C) strategy. D) policies and procedures. E) SWOT.

To determine eligibility in a short-term incentive program, a job-by-job review is conducted to identify the key jobs (typically of line jobs) that have measurable impact on profitability. This is called the criterion of A) salary grade. B) position level. C) key position. D) salary level. E) professional membership.

To successfully fill positions internally, organizations must manage performance and careers. Performance is managed through A) effective recruitment policies and systems. B) career tracking. C) implementing a suitable reward structure. D) effective selection and placement strategies. E) training and development.

Today, any plan that ties pay to productivity or profitability is called A) competency-based pay. B) piecework pay. C) variable pay. D) pay-for-performance. E) fixed pay.

What is a labour organization of persons performing a certain type of skill or trade called? A) A trade union B) An operator's union C) A craft union D) A skills union E) An industrial union

What is an example of an informal survey conducted by an employer? A) Governmental agency survey B) Professional organization survey C) Telephone survey D) Industry-wide survey E) Commercial survey

What percent of an applicant's rating is based on nonverbal behaviours? A) 60 B) 50 C) 80 D) 70 E) 40

Which is the most commonly used and oldest type of incentive plan system of pay based on the number of items processed by each individual worker in a unit of time? A) Standard hour plan B) Item plan C) Piecework plan D) Process plan E) Gainsharing plan

Which job evaluation method identifies compensable factors in a job and then calculates a value for each factor? A) Factor comparison method B) Ranking method C) Point method D) Hay plan method E) Job classification method

Which of the following apply to employers and employees across Canada? A) The Canada Labour Code B) Employment equity legislation C) Employment insurance and the Canada/Quebec Pension Plan D) Employment insurance and employment legislation E) Employment insurance and human rights legislation

Which of the following is most closely related to mentoring programs? A) They provide benefits to protégés only. B) They are costly to implement and therefore rarely used by organizations. C) Effective mentoring builds trust both ways in the mentor-protégé relationship. D) They are required in order to motivate senior employees to mentor. E) Research shows no significant correlation to employee commitment.

Which of the following is true of industrial engineering? A) It is about control and autonomy. B) It is a field of study concerned with analyzing work methods. C) It is a field of study emerging with scientific management which is concerned with analyzing work methods and making them more efficient. D) It is a field of study focused on satisfying psychological needs. E) It is a field of study focused on worker autonomy.

As the HR manager of a company you are assisting the CEO in forecasting future human resources needs. She would like to use a qualitative technique to forecast long-term needs. Which technique should the HR manager use? A) A formal expert forecast B) The nominal group technique C) An informal expert forecast D) The Delphi technique E) Managerial judgment

Bargaining that is aimed at seeking win-win solutions to labour relations issues is ________ bargaining. A) productivity B) integrative C) union acceptance D) mutual gains E) distributive

Jennifer is part of union team in negotiations with management for a new collective bargaining agreement. Management is offering a pay increase 1% below what the union is asking for but will increase health and dental benefits. Jennifer and her union team meet in a separate room to discuss how they should react to management's offer. What is this meeting called? A) Bargaining conference B) Rebuttal forum C) Closed hearing D) Caucus session E) Steward assembly

Jim is a new employee. He makes unwelcome sexual remarks and jokes. His behaviour is offensive and intimidating to female employees. Jim's behaviour is an example of A) sexual annoyance. B) permissible behaviour. C) permissible behaviour as long as it does not violate a policy. D) sexual harassment. E) sexual coercion.

Negligent training occurs when an employer does which of the following? A) Does not do a needs analysis of the position B) Fails to develop an employee for long-term opportunity C) Does not implement a validation process to test the training methods D) Fails to train adequately and an employee subsequently harms a third party E) Does not evaluate the training to determine of the employee is ready for the job

Other than the physical effort involved in a job, the physical demands analysis identifies A) mental/emotional demands. B) height requirements. C) age limitations. D) senses used. E) required experience.

Outplacement assistance is A) a service within a company facilitated by HR professionals. B) a service offered by an outside agency that is provided to executives only. C) a service within a company that provides resume-writing and interview-skill workshops. D) a service offered by an outside agency that can assist terminated employees in finding employment elsewhere. E) a service offered by an outside agency that provides job opportunities.

People, groups, and organizations can be categorized into different areas of one's network. Which network would trade associations be must related to? A) Personal B) Professional C) Career D) Organizational E) Charitable

Renu is the human resources professional at a telecommunications company. She is tasked with ensuring the firm's selection process adheres to the firm's employment equity plan mandated by legislation. Which of the following must she ensure? A) No employees with unsuitable backgrounds are hired. B) Written authorization is obtained for reference checking. C) The process does not have an adverse effect on women or persons with disabilities. D) The process does not have an adverse effect on women or members of certain religious groups. E) The process does not have an adverse effect on women, persons with disabilities, aboriginal's persons, or visible minorities.

Sales compensation plans have typically relied heavily on incentives such as sales commissions. What does this vary by? A) Strategic plan B) Corporate policy C) Labour contract D) Industry E) Geographic location

Seeking to integrate and accommodate the physical needs of workers into the design of jobs is known as A) industrial engineering. B) job enrichment. C) scientific management. D) ergonomics. E) job enlargement.

Statistics Canada provides monthly data on earnings by A) geographic area, size of company, and industry. B) size of company, occupation, and geographic area. C) industry, service or manufacturing, and geographic area. D) geographic area, industry, and occupation. E) occupation, service or manufacturing, and industry.

Stephanie is a manager at an accounting firm. She has four accountants that report to her. She ranks Eric as the best since he not only completes projects on time but he also generates new clients. She ranks Todd as the worst since he is constantly late on projects. The other two accountants, Joanne and Laurie, are positioned in the middle as they complete their projects on time but do not generate many new clients. Which appraisal technique is Stephanie using? A) Behaviourally anchored rating scale B) Paired comparison method C) Forced distribution method D) Alternation ranking method E) Graphic rating scale

What is the purpose of pre-employment substance abuse testing? A) Determine if the applicant can fulfill the physical requirements of a position B) Fulfill a legal requirement to inform authorities of people who are substance abusers C) Determine the mental ability of a candidate and judge if that ability will increase or diminish D) Avoid hiring employees who would pose unnecessary risks to themselves or others E) To educate candidates who are substance abusers but also right for the position being filled

Which of the following do unions believe will be the best able to judge the relative value of a job? A) Immediate manager of workers B) HR manager C) General manager overseeing many jobs D) The workers themselves E) A third party objective labour consultant

What does an organizational chart do? A) Present a financial "snapshot" of the firm at a particular point in time B) Indicate the types of departments established in the firm C) Specify duties and responsibilities D) Depicts the formal relationships among jobs in an organization E) Identify by name all the employees within an organization

Which of the following is a quantitative technique for determining human resources requirements? A) The Delphi technique B) Trend analysis and the nominal group technique C) The nominal group technique D) Trend analysis E) Managerial judgment

What has been the traditional role of employee recognition plans? A) Set benchmarks for employee productivity B) Foster loyalty in new workers C) Ensure salespeople receive the greatest rewards D) Reward employees for long service E) Provide a reward in lieu of promotions or pay increases

What is one problem with Internet job boards? A) Job seekers cannot search multiple job boards with one query. B) Employers often withhold their names. C) Fake job postings lead to resumes copied onto competing job boards. D) They are vulnerable to privacy breaches. E) It is difficult to post resumes online.

What is the basic advantage of broadbanding? A) Facilitates internal and external equity B) Encourages human rights adherence by the employer C) Eliminates upward bias in job evaluation D) Injects greater flexibility into employee compensation E) Creates a true company hierarchy

What is the main drawback of attrition? A) It is hard to implement. B) It costs large sums of money. C) Employees do not accept this strategy. D) The organization has no control over who goes and who stays. E) It takes a short period of time.

What is the most common form of incentive for salespeople? A) Profit sharing B) Stock appreciation rights C) Gainsharing D) Sales commissions E) Stock options

What is the multiple-hurdle strategy used in the selection process? A) A selection of instruments for selection purposes B) A series of interviews candidates have with different members of the organization C) A reliability and validity analysis conducted throughout the hiring process D) A series of successive steps candidates must pass to move on to the next step E) Increasing levels of testing of candidates focusing on personality and intelligence

Which of the following is most characteristic of summer internship programs? A) Are expensive to assess students B) Hire college and/or university students to complete summer projects before they graduate C) Have one objective only: to allow students to obtain business experience D) Frequently offer permanent positions following graduation if interns have excellent performance E) Produce win-win results, but students benefit more

What are the laws that require an employer to notify employees in the event that they decide to terminate employees through layoffs, without just cause? A) Dismissal legislation B) Involuntary turnover legislation C) Termination legislation D) Downsizing legislation E) Reasonable notice legislation

What does job evaluation determine? A) Performance appraisals of individuals to the group B) Promotability of employees who are not yet managers C) Merit reviews of individuals to the group D) The relative value of an individual's career earnings to the group's E) The relative worth of jobs within a firm

What is the CFLC responsible for? A) Requiring civilian employers to give reservists time off for training B) Allowing employers to interview for personnel at more than 300 military units C) Conducting reserve force training that develops military skills D) Developing a database of job postings for skilled personnel at no charge E) Promoting the hiring of reservists by civilian employers

What is the basic problem with employee self-ratings? A) Lack of anonymity B) Employee reluctance to self-rate C) Peers rate the employee higher than they rate themselves D) Supervisors generally do not take a self-rating seriously E) Employees rate themselves higher than they are rated by supervisors or peers

The term merit pay can apply to incentive raises given to any employees, but which employees is it most often related to? A) Salespeople B) White-collar employees C) Contract workers D) Blue-collar employees E) Part time employees

Samantha sends four of her five employees for time management training. She does not send Larry as she feels Larry is too old and therefore "stuck in his ways." What is this an example of? A) Discrimination on the basis of association B) Intentional/direct discrimination C) Intentional and indirect discrimination D) Systemic discrimination E) Unintentional discrimination

Studies show that it takes a 5%-15% of pay to have an effect on behaviour when a cash reward is provided. What is the percentage when a non-cash reward such as recognition is used? A) 7%-10% B) 3%-5% C) 5%-10% D) 2%-7% E) 8%-16%

Colin is a director of HR. He is restructuring the organization toward a top-down decentralized management approach with many levels of management, highly specified jobs, and a narrow focus. Colin is planning to move the structure from a ________ organization to a ________ organization. A) bureaucratic; boundaryless B) bureaucratic; flat C) flat; bureaucratic D) boundaryless; narrow E) narrow; bureaucratic

A decision-making technique that involves experts meeting face to face and can also be used for HR forecasting is known as A) an informal expert forecast. B) managerial judgment. C) the nominal group technique. D) a formal expert forecast. E) the Delphi technique.

A logistics consulting company operating across Canada has had to launch an initiative to recruit engineers from abroad. Which constraints on the recruitment process most likely led to this? A) Employment equity plans B) Compensation policies C) Labour shortage D) Employment status policies E) Inducements offered by competitors

A Canadian bank has, for several years, established formal promotion procedures and published these procedures so all employees are aware of the criteria and process. What are the benefits to the bank of doing this? A) Replacement summaries are better utilized. B) A greater number of qualified employees are likely to be considered for openings and managers have more discretion in promotion decisions. C) A greater number of qualified employees are likely to be considered for openings and promotion becomes more closely linked to performance for employees. D) Managers have greater autonomy and more discretion in promotion decisions. E) None, there are no benefits.

A method of forecasting internal labour supply that involves tracking the pattern of employee movements through various jobs and developing a transitional probability matrix is known as A) trend analysis. B) ratio analysis. C) multiple regression analysis. D) Markov analysis. E) computerized forecasting.

A company that is ready to launch its operations to other countries, purposely passes over some employees for related management positions feeling their ethnic background would hinder the development of relationships and sales. This is a direct violation of the A) Charter of Rights and Freedoms. B) Employment Standards Act. C) human rights legislation of the applicable province. D) employment equity legislation of the applicable province. E) health and safety legislation.

Which of the following statements describe the Charter of Rights and Freedoms accurately? A) Legislation cannot be exempted from challenge under the Charter if a legislative body invokes the "notwithstanding" provision. B) The Courts of Appeal are the ultimate interpreters of the Charter. C) The Charter allows laws to infringe on Charter rights if they can be demonstrably justified as reasonable limits in a free and democratic society. D) Employment standards legislation supersedes the Charter. E) It applies to employees in certain provinces only.

Which of the following statements is accurate about reasonable accommodation? A) Accommodation short of the point of undue hardship to the employer is acceptable in certain circumstances. B) An employer is only required to accommodate in the case of discrimination on the basis of gender. C) Employers are expected to redesign a work station to enable an individual with a physical disability to do a job. D) Employers are not expected to adjust work schedules to accommodate religious beliefs. E) Employers are not expected to adjust employment policies and practices if discrimination is found.

Which of the following statements is true about human rights enforcement procedures? A) Human rights investigators must obtain a court order before entering an employer's premises. B) Most human rights complaints are settled by a Board of Inquiry or Tribunal. C) A human rights commission can initiate a complaint if it has reasonable grounds to believe that a party is engaging in a discriminatory practice. D) Filing a human rights complaint involves significant employee costs. E) The only human rights cases that can be heard by the Supreme Court of Canada are those involving federally-regulated employers and employees.

Which of the following was emphasized in Frederick Taylor's theory on HRM? A) Empowerment of employees B) Cross-functional cooperation C) Compensation tied to performance D) Work conditions E) Job rotation

Which performance appraisal technique uses a "+" to denote "better than" and a "-" to denote "worse than"? A) Alternation ranking method B) Critical incident method C) Paired comparison method D) Forced distribution method E) Graphic rating scale method

Which trait would not be tested if a candidate is given an intelligence test? A) Verbal fluency B) Memory C) Emotional management D) Numerical ability E) Vocabulary

A recent study of extroverted salespeople found that extroverts only sold more than those less extroverted when what occurred? A) Selling included a presentation in front of groups of buyers. B) Their total compensation was in the form of commission. C) Their compensation was all salary based. D) Their rewards were contingent on their performance. E) They were given a listing of highly potential buyers.

A training technique in which trainees are taken off-site to learn using the actual or simulated equipment they will use on-the-job is known as A) on-the-job training. B) actual training. C) off-the-job training. D) vestibule or simulated training. E) programmed learning.

According to Schein, graduates who are mostly concerned with long-run career stability have which career anchor? A) Managerial competence B) Autonomy and independence C) Creativity D) Security E) Pure challenge

According to employees, what is the number one reason for voluntary turnover? A) A lack of work-life balance B) A lack of trust in senior leaders C) An unhealthy or undesirable culture D) Insufficient pay or unfair pay practices E) A lack of honesty, integrity, ethics

38) While ________ interviews ask interviewees to describe how they would react in a given situation, ________ interviews ask candidates to describe how they did react in that situation in the past. A) stressful; situational B) behavioural; situational C) structured; situational D) situational; behavioural E) nondirective; behavioural

After validation, what is the next step in training and development process? A) Needs analysis B) Training evaluation C) Instructional design D) Implementation E) Analysis of options

50) What is the final and binding process, through which disputes arising out of the interpretation or application of a collective agreement are settled, known as? A) Binding arbitration B) Interest arbitration C) Final arbitration D) Rights arbitration E) Dispute arbitration

A labour union with branches and members in both Canada and the United States, the head office of which is in the United States, is known as A) a member of the AFL-CIO. B) a Canada-US union. C) a North American union. D) an international union. E) a continental.

15) Economic downturns are generally associated with A) high turnover. B) lower unemployment rates. C) skills shortages. D) an overwhelming number of job applicants for vacancies. E) more competition for qualified employees.

19) Some employers evaluate the progress and development of their supervisory employees via the use of a narrative form of appraisal. One example of that form is called the A) assessment method. B) performance discussion plan. C) critical incident method. D) performance improvement plan. E) behavioural anchor form.

Kyle just started his new position with a large cola company. Part of his orientation was to provide banking information for deposit of his salary into his bank account as opposed to receiving a payment via a company cheque. What is this component of employee compensation called? A) Indirect deposit B) Indirect financial payment C) Direct pay D) Direct deposit E) Direct financial payment

The easiest appraisal discussion to conduct is which of the following? A) Satisfactory - unpromotable B) Unsatisfactory - unpromotable C) Unsatisfactory - correctable D) Unsatisfactory - uncorrectable E) Satisfactory - promotable

As outlined in the text, sources of nonpermanent staff are A) educational institutions and print advertisements. B) head hunters and government agencies. C) walk-ins and write-ins. D) career web pages and job bulletin boards. E) temporary help agencies, contract workers, and employee leasing.

As the HR manager for a company you are hiring for a position that requires some formal training, but little work experience. Which of the following recruitment methods is likely to be most effective in generating a pool of qualified candidates at low cost? A) Employment agencies B) Newspaper advertisements C) Human resource centres D) Professional journal advertisements E) Educational institutions

Bargaining has commenced at the Airport Authority in Vancouver. The management bargaining team has as its mandate to strive for a mutually acceptable collective agreement. What is this an example of? A) Union avoidance strategy B) Labour relations strategy C) Proactive human resources approach D) Union substitution approach E) Union acceptance strategy

Computing the number of employees in the firm over the last three to five years is associated with which of the following forecasting techniques? A) Time-series analysis B) A scatterplot C) Regression analysis D) Ratio analysis E) Trend analysis

Development as it relates to training is best described by which of the following? A) Immediate nature B) Technical nature C) Specific strategic nature D) Short-term nature E) Long-term nature

Direct observation is often combined with which other job analysis method? A) Questionnaires B) Participant diary/log C) Functional job analysis D) Position analysis questionnaire E) Interviewing

The field of study concerned with analyzing work methods and establishing time standards is known as A) ergonomics. B) job analysis. C) job design. D) job evaluation. E) industrial engineering.

Equal pay for equal work specifies that A) there can be no pay discrimination on the basis of race, gender, or age. B) male-dominated and female-dominated jobs of equal value must be paid the same. C) jobs with similar titles must be paid the same. D) all people doing the same job should receive an identical pay rate. E) an employer cannot pay male and female employees differently if they are performing substantially the same work.

Evidence of pervasive patterns of differential treatment against the employment equity designated groups includes A) harassment. B) systemic discrimination. C) sexual harassment. D) discrimination. E) underemployment.

For an employment equity program to be successful, A) an employment equity policy statement should be filed in the company's HR policies and procedures manual. B) a senior official should be appointed with the authority to discipline those failing to comply. C) an employment equity committee should be given ultimate authority. D) senior management should be responsible for the implementation process. E) senior management must demonstrate commitment and support.

Hana is the manager of a busy branch of a credit union. Her role in the career development of her staff is related most closely to which of the following? A) Ensuring all work is performed according to established policies and procedures B) Ensuring that employees she likes get good performance reviews C) Monitoring who is willing to work unpaid overtime to get ahead D) Establishing unrealistic expectations so she can see which employees can withstand the pressure E) Providing timely and objective performance feedback

How are skills inventories used with respect to job postings? A) Eliminate the need for job postings B) Job postings are used to collect skills inventories C) Skills inventories are used to create job postings D) Applicants must create a skills inventory before applying to a job posting E) Often used as a supplement to job postings

In a ________, collective bargaining is accepted as an appropriate mechanism for establishing workplace rules. A) union suppression approach B) union substitution approach C) proactive human resources approach D) union avoidance strategy E) union acceptance strategy

Inadequate human resources planning within an organization can result in direct costs when labour demand decreases significantly for an extended period of time. Which of the following provides an accurate reason for this? A) There is a link to privacy laws. B) It would cause hiring more HR staff. C) It would cause costs associated with hiring part-time workers. D) There are project management costs. E) Severance pay is required for a large number of staff.

Many jobs consist of a logical sequence of steps and are best taught step by step. This type of training is called A) vestibule training. B) job instruction training. C) on-the-job training. D) computerized training. E) process training.

A plan in which a production standard is set for a specific work group and its members are paid extra if the group exceeds the production standard, is known as a(n) A) team or group incentive plan. B) team or group standard hour plan. C) team or group gainsharing plan. D) team or group compensation plan. E) team or group bonus plan.

A quantitative approach to job analysis is more suitable when A) the aim is to assign a value to each job for comparisons for pay purposes. B) the organization exceeds 200 in number of staff. C) the organization has limited time and financial resources. D) the aim is to reduce the amount of data collection. E) the organization is using external consultants for job analysis purposes.

A systematic method of training that is used for teaching job skills involving presenting questions or facts, allowing the trainee to respond, and giving the trainee immediate feedback on the accuracy of his/her answers, is known as which of the following? A) Programmed learning B) Responsive learning C) Immediate feedback learning D) Systematic learning E) On-the-job training

According to research, when do workers primarily seek unionization? A) They are dissatisfied and believe that it is only through collective action that the factors causing dissatisfaction can be changed. B) They are unhappy with the location of the firm and as a united front they feel they can influence management to physically move its operations. C) They primarily want career advancement and feel that seeking promotions individually has not had results as management continues to hire from outside the organization. D) A union organizer convinces them of the benefits of unionization. E) They are extremely dissatisfied with the profitability of the company and fear their jobs will be jeopardy if they do not unite and address how the company is being managed.

Advantages associated with a transfer include A) the fact that skills and perspectives may be broadened. B) the fact that new challenges are the inevitable result. C) more employee autonomy. D) an increase in task significance. E) a pay increase for the employee involved.

Amy is part of a team of four software developers. Upon completion of a major client project, she and each of her team members received a set amount in addition to their base salary. What is this an example of? A) Group incentive program B) Gain-sharing program C) Individual incentive plan D) Spot bonus plan E) Profit-sharing plan

An HR department engaged in a job analysis exercise is conducting interviews with employees who hold the same job. Which type of interview is the HR department using? A) Group interview B) Supervisory interview C) Analysis interview D) Structured interview E) Checklist interview

An interview with the supervisor and employee to review the appraisal and make plans to remedy deficiencies and reinforce strengths is called which of the following? A) Formal appraisal discussion B) Post appraisal review C) Follow up appraisal feedback D) Official appraisal assessment E) Informal appraisal interview

An off-the-job management development technique which involves presenting a trainee with a written description of an organizational problem is knows as which of the following? A) The case study method B) An action learning program C) A coaching/understudy approach D) A role-play exercise E) A management game

Being completely familiar with employment legislation, HR policies and procedures, collective agreements, and the outcome of recent arbitration hearings and court decisions is most closely related to which of the following HR activities? A) Offering advice B) Formulating policies and procedures C) Providing services D) Serving as a consultant E) Serving as a change agent

Bonnie feels that the managers of the company she works for should compensate the employees more fairly. She is organizing the employees to form legally recognized group to be united in negotiating term of payment and other conditions for the employees with management. What is Bonnie creating? A) Labour union B) Bargaining unit C) Negotiating team D) Employee committee E) Compensation board

Carmine is the HR manager of a large manufacturing firm that just unionized. Carmine plans to advise management to be open with the union and to listen to all concerns. In this way the workers will feel they are being heard and Carmine hopes this will translate into a more harmonious and productive workforce. What is Carmine's approach to the union called? A) Labour relations strategy B) Bargaining unit process C) Collective agreement approach D) Labour-management relations E) Collective bargaining protocols

Carmine was interviewed for a stock broker position. He and other candidates were brought together asked questions such as how they would react if the market started crashing. The interviewers revealed they wanted to see which of the candidates would take charge and answer the questions. What type of interview is this an example of? A) Mass B) Panel C) Situational D) Behavioural E) Patterned

Daniel completed an application form that did not request information about his age, gender, or race but focused on his background, experiences, and preferences such as willingness to travel. What type of application form did Daniel complete? A) Biographical information blank B) Historical career record C) Experience and skills timeline D) Work / life balance evaluation E) Personality test

Effective pre-training preparation includes which of the following? A) Creating a perceived need for training in the mind of participants B) Employee testing to determine what level of training is required C) A realistic job preview to validate the job is still a required task D) Reality shock to make certain employees have the right expectations E) Employee orientation since most training is for new employees

Francis is the HR manager of a growing transport company. The economy is booming. Inflation rates are stable and unemployment rates continue to decline. What will Francis face when she starts hiring workers? A) A smaller labour supply B) It will be easier to recruit C) A larger labour supply D) A more skilled labour supply E) More third party sub-contractors

Harveer works for a call centre for a cell phone company. When a customer calls for help Harveer is guided by a system with an analytical sequence to determine the problem and how to resolve it. What is this an example of A) electronic performance support system. B) customer support system. C) solution support system. D) product specifications support system. E) instruction and specification system.

If there is no employment contract and just cause is not present, then a termination without reasonable notice is considered unfair and is known as which of the following? A) Wrongful dismissal B) A contract violation C) "At will" termination D) Quasi-legal E) Invalid

If you were an HR professional in the 1940s or 1950s, you would likely have had which of the following activities added onto your portfolio of existing responsibilities? A) Handling orientation and performance appraisals B) Running the payroll department C) Hiring and firing D) Focusing on proactive management E) Administering benefits

In the selection process which of the following refers to requirements that are highly desirable but not critical for the job? A) Wants criteria B) Must criteria C) Necessary criteria D) Desired criteria E) Basic criteria

In the third step of the termination interview, the manager should A) remember to describe the situation rather than attacking the employee personally. B) smile and be friendly, but also be direct. C) get to the point by informing the person of the decision. D) get to the point, but reassure the employee this was not the manager's decision. E) take at least 20 minutes for the interview.

Interviewers who don't know precisely what the job entails and what sort of candidate is best suited for the position usually make their decisions based which of the following? A) Incorrect stereotypes B) Applicant screening C) Letters of reference D) Employment test results E) Candidate responses

Jared has a hearing and speech disability. Which portal would be best suited for Jared to use to find a job? A) WORKink. B) SCWIST. C) ACSESS. D) CPC. E) HRSDC.

Job analysis information should be verified by A) jobholder(s). B) comparison with the procedures manual. C) comparison with the previous job description. D) HR department staff members. E) speaking to co-workers.

Jodie is being encouraged to sign a card that will show she wishes the company union to represent in her in its collective bargaining process with management. What is this card called? A) Authorization card B) Union card C) Collective bargaining card D) Approval card E) Representation card

Kai ranks his employees on a scale of 1 to 5. In general most of his employees receive a rating around 3. Kai's actions indicate which of the following performance appraisal problems? A) Central tendency B) Halo effect C) Bias D) Appraisal bias E) Equal rating tendency

Kal is designing a training program to determine if he should hire a consultant to teach the employees about emotional intelligence. Which step of the training process is this related to? A) Needs analysis B) Training evaluation C) Instructional design D) Implementation E) Validation

Mary Parker Follett was a A) believer in self-management. B) strong advocate of scientific management. C) supporter of the view that workers are a factor of production. D) strong advocate of authoritarian management. E) believer in the motivational power of money.

Pamela works in the accounting department of company. Originally, her job entailed inputting customer orders. She is now happier at her job as she has been given the responsibility to also call customers to clarify their orders and inform them of when shipment will occur. This is known as A) job enlargement. B) job rotation. C) job enrichment. D) vertical loading. E) skill variety.

Perhaps the biggest drawback associated with employee referrals is the A) potential for systemic discrimination. B) dissatisfaction of employees whose referral is not hired. C) unrealistic expectations newly-hired employees have about the firm. D) potential for nepotism. E) costs involved in providing cash awards.

Peter is appraising his employees. He evaluates two employees at a time based on the traits to determine the better employee of the two. Which appraisal technique is Peter using? A) Paired comparison method B) Forced distribution method C) Alternation ranking method D) Graphic rating scale E) Critical incident method

Questionnaires that regularly ask employees their opinions about the company, management, and work life are called which of the following? A) Employee opinion surveys B) Employee sampling surveys C) Employee participation programs D) Employee training programs E) Employee development programs

Questions concerning ________ are at the core of a growing controversy brought about by new information technologies. A) data control, accuracy, right to privacy, and ethics B) employee stress levels C) job satisfaction D) privacy and social responsibility E) speed, accuracy, and efficiency

The PAQ rates jobs on which of the following dimension? A) Mental processes B) Incumbent performance C) Processing information D) Safety risks E) Pay scales

The Personal Information Protection and Electronic Documents Act governs A) the collection, use, and disclosure of personal information across Canada. B) how governments at all levels may collect and use personal information across Canada. C) the limits for the collection, use, and disclosure of personal information by employers. D) the approved uses for data collected using "cookies" on corporate websites. E) the establishment of "do not call" lists in every Canadian jurisdiction.

The first step in performance analysis is to appraise the employee's performance and compare it to which of the following? A) What it should be B) Co-workers' performance C) What it really is D) Work group performance E) Management's expected performance

The first step in the HRP process, after the HR implications of the firm's strategic plans have been analyzed, is A) assessing current HR levels. B) monitoring and evaluating the results. C) job analysis and design. D) forecasting availability of internal and external candidates. E) planning and implementing HR programs to balance supply and demand.

The first step in the job analysis process is A) reviewing relevant organizational information. B) designing a job analysis questionnaire. C) developing a job description and job specification. D) selecting the representative jobs and positions to be analyzed. E) matching candidates to positions.

The interview format that yields comparable answers and in-depth insights is known as A) mixed. B) relational. C) sequence. D) situational. E) patterned.

The job analysis method that rates each job in terms of the incumbent's responsibilities pertaining to data, people, and things is known as A) functional job analysis. B) direct observation. C) a structured survey. D) a participant diary/log. E) PAQ.

The sixth step in the termination interview process, what should management do? A) Identify the next step B) Listen to the employee C) Review all elements of the severance package D) Describe the situation E) Set up an outplacement counselling meeting

The subsection of the job description that describes contact with others inside and outside the organization and both directly and indirectly is titled A) relationships. B) associations C) links. D) interactions. E) connections.

The third major phase in personnel management was a direct result of A) the increasing amount of government legislation. B) the impact of the human relations movement. C) a desire for professionalism. D) government intervention following the depression of the 1930s. E) an increase in unionizing activities.

To reduce the risk of negligent training accusations, an employer should A) train all employees who work with dangerous equipment, materials, or processes. B) maintain consistent training program content. C) offer basic training programs so that more content is covered. D) accept all applicants for training programs. E) hire consultants to do training.

Today, leadership development is a strategic priority for many organizations. What is the main reason for this emphasis on leadership development? A) The coming exodus of Baby Boomer executives B) Companies are realizing the value of good leadership C) Competition is making the need for good leadership even more critical D) Higher customer demands are can only be met properly with good leadership E) Current executives are under great pressure and leave of absences are increasing

Traditional merit pay plans have which of the following characteristics? A) A merit raise is usually based on individual performance. B) A merit raise is usually based on corporate performance. C) A merit raise is usually based exclusively on group performance. D) A merit raise is based on overall level of company profits. E) A merit raise is usually based on individual performance only.

Transfer policies have fallen into disfavour partly because of the cost of relocating employees and also because of the assumption that frequent transfers have a bad effect on which of the following related to the employee? A) Family life B) Job attitude C) Job performance D) Emotional stability E) Financial responsibility

Unionized employees at a pharmaceutical company learn that management is eliminating bonuses and go on strike without waiting for union leaders to address this situation. What is this type of strike called? A) Wildcat strike B) Membership strike C) Unsolicited strike D) Independent strike E) Lockout strike

Which of the following jobs could be analyzed effectively using direct observation? A) Human resources manager B) Lawyer C) Accounting clerk D) Design engineer E) Publicist

What are the Big Five personality spectrums as they apply to employment testing? A) Extroversion, emotional stability, agreeableness, conscientiousness, and openness to experience B) Visualization, emotional stability, agreeableness, conscientiousness, and cognitive abilities C) Agreeableness, emotional stability, visualization, cognitive abilities, and openness to experience D) Emotional stability, extroversion, visualization, conscientiousness, and memory E) Memory, visualization, agreeableness, cognitive abilities, and openness to experience

What are the four components associated with the cost of turnover? A) Separation, vacancy, replacement, and training B) Vacancy, legal, separation, and training C) Replacement, separation, legal, and administrative D) Administration, overhead, operating, and human resources E) Overhead, operating, human resources, and communication

What are the negotiations that take place between a labour union and an employer to arrive at a mutually-acceptable collective agreement called? A) Collective bargaining B) Contract bargaining C) Union-management bargaining D) Worker representation bargaining E) Cooperative bargaining

What are the three stages in establishing pay rates? A) Job evaluation, conducting salary surveys, and combining job evaluation and salary survey results B) Consulting with industry, determining salaries for executive positions, and deciding on a benefits plan C) Pricing of benchmark jobs, collecting data on insurance benefits, and evaluating benefits packages D) Collecting data on insurance benefits, creating a salary survey, and hiring external consultants E) Collecting data used to price every job in the organization, working with a compensation consultant, and working with a benefits specialist

What did a study of Canadians reveal as the number one reason for an employee to leave their last employer? A) Downsizing or restructuring B) Company's financial instability C) Company relocation D) Poor relationship with managers E) Seeking a better fit for their skills

What does Frederick Herzberg call factors that satisfy lower level needs? A) Hygienes B) Satisfiers C) Motivators D) Basics E) Incentives

What does a micro-assessment focuses on? A) Individual performance B) Paper-based questions C) Verbal questions D) Group performance E) Computer-based questions

What does a summary performance appraisal discussion focus on? A) Problem solving B) Administration C) Training supervisors D) Critical incidents E) Pay scales

What form of compensation is most common for salespeople in the pharmaceutical industry? A) Salary B) Bonuses C) Commission D) Hourly wages E) Merit pay

What is a full-time employee of the union, whose role is to plan and execute union membership recruitment campaigns, known as? A) A union organizer B) A regional representative C) A chief steward D) A bargaining delegate E) A labour envoy

What is another way to categorize jobs when undertaking the job classification method, other than using class descriptions? A) Draw up a set of classifying rules B) Rank jobs by classifying factors C) Rank jobs against other classes of jobs D) Assign points to various job classes E) Rank jobs from lowest to highest class

What is the deliberate process to identify career-related goals and establish action plans to attain specific goals part of? A) Career planning B) Career cycles C) Career growth D) Career development E) Career advancement

What often results when recruiting from outside the organization? A) Cost savings due to less extensive training B) The generation of a homogeneous pool of applicants C) Problems in meeting employment equity goals D) Rivalry and competition among employees E) Higher costs due to disgruntled employees that leave the organization

What test measures an individual's potential to perform a job, provided he or she is given proper training? A) Aptitude tests B) Interest inventories C) Achievement tests D) Personality tests E) Intelligence tests

When preparing for the appraisal discussion, there are three things to do. First, assemble the data, second, prepare the employee, and what is the third? A) Choose the time and place B) Prepare the appraisal examination C) Do the performance appraisal D) Lay out an action plan E) Schedule the next appraisal

Which appraisal technique is often used to supplement another appraisal technique? A) Critical incident method B) Paired comparison method C) Narrative form D) Forced distribution method E) Ranking method

Which appraisal technique is the most time-consuming to develop? A) Behaviourally anchored rating scale B) Forced distribution scale C) Graphic rating scale D) Paired comparison scale E) Alternation ranking method scale

Which bargaining approach is most often used when dealing with monetary issues, but may be used when there is a history of distrust and adversarial relations? A) Distributive B) Productivity C) Concessionary D) Mutual gains E) Integrative

Which bargaining strategy acknowledges the possibility of win-win, lose-win, and lose-lose outcomes, and recognizes that achieving a win-win outcome will depend on mutual trust and problem solving? A) Integrative B) Mutual gains C) Concessionary D) Distributive E) Interest-based

Which characteristics are those of online job boards? A) Fast, convenient, and easy B) Fast, but difficult to navigate C) Slow, but easy to use, and secure D) Fast and easy but difficult to locate E) Secure and confidential

Which interview format involves a series of preset questions asked of all candidates and a series of preset candidate-specific questions? A) Mixed B) Situational C) Structured D) Sequential E) Behavioural

Brenda begins working at a retail gift store. She thinks older workers who have been at the store for years are lazy and that she does far more work than they do. Upon learning how much more they are paid than her, Brenda speaks to the manager about receiving a pay increase and is unhappy to be denied since pay increases are based on years of service. What is Brenda's unhappiness based on? A) Pay equity B) Procedural equity C) External equity D) Equity theory E) Internal equity

Which training technique are management trainees allowed to work full-time analyzing and solving problems in other departments? A) Action learning B) On-the-job training C) The coaching/understudy approach D) Job rotation E) The case study method

Who is responsible for contacting employees, presenting the case for unionization, and signing up members? A) The in-house organizing committee B) The union organizer C) The regional representative D) The union steward E) The labour envoy

Why are blind ads used in recruitment? A) They allow for confidentiality for the hiring firm. B) They are the same as want ads. C) They do not accept resumes. D) They are favoured by job seekers. E) They are used to get a feel for the job market.

With which of the following strategies for handling a labour surplus is the potential for a human rights violation most closely associated? A) Early retirement packages B) Termination of employment C) Work sharing D) Reduced work weeks E) Job sharing

You are the HR manager of a company and the CEO has asked you to assist her in forecasting future human resources needs. She would like to use a forecasting technique which will generate an exchange of ideas amongst division directors and that will lead to greater acceptance of results. Which technique do you use? A) The nominal group technique B) Trend analysis C) Regression analysis D) An informal expert forecast E) A formal expert forecast

7) Before estimating how many external candidates will be recruited what should management first determine? A) Turnover rate of the current year B) The availability of internal candidates C) Skills of the current employees D) Employees likely to become managers E) How to balance supply and demand

A company uses a system to measure the impact of human resources using complimentary measures relating to financial results, customers, internal business processes, and human capital management. This system is known as the A) HRIS. B) balanced scorecard. C) Human Capital Index. D) balanced strategy. E) human capital competency.

Anthony is a student working for an oil refinery during the summer. He is required to climb on top of tall oil tanks to measure the contents in the tank. Anthony is not provided any training on how to do this nor any safety equipment such as being tied off when on top of a tank. What is the employer in violation of? A) Age discrimination B) Undue hardship C) Reasonable accommodation D) Bona fide occupational requirement E) Discrimination by association

Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or enhancing skills, is called A) assessment centre training. B) management development. C) T-group training. D) career enhancement. E) professional development.

Becoming so responsive to employees' needs that there is no incentive for unionization is associated with which approach to labour relations? A) Positive labour relations B) Union substitution C) Union suppression D) Union acceptance E) Union avoidance

Dylan is designing a compensation program for his company's sales force that will provide a base rate plus commission for sales over and above a minimum target. The company also provides a generous dental and medical program. He feels this will motivate the sales force to maximize their efforts and sales as well as be loyal to the company and not look for work at other companies. What has Dylan formally created? A) Strategic compensation plan B) Aligned reward strategy C) Hybrid pay structure D) Dual salary/commission plan E) Total compensation package

Employment equity legislation aims to A) bring the six traditionally disadvantaged groups into the mainstream of Canada's labour force. B) remove employment barriers and promote equality for women, visible minorities, aboriginal people, and persons with disabilities. C) remedy discrimination on the basis of gender, race, and disability. D) request employers under provincial jurisdiction to have a better representation of the designated groups at all levels within the organization. E) request employers under federal and provincial jurisdiction to have a better representation of the designated groups at all levels within the organization

For short term incentives, what does the term fund size refer to? A) The amount each employee will receive from productivity gains B) The total amount of bonus money that will be available to be paid out C) The percentage of the company's net income to be paid out D) The incentive bonus amount when targets are exceeded E) The bonus money available for each level of management

Gary is the supervisor of Mindy. He is very impressed with Mindy's ability to work in a team so he has rated her as "outstanding" for this trait. Although she has missed more deadlines than her peers over the past financial quarter, Gary rated her as "above average" for the trait of "personal effectiveness." Gary's actions indicate which of the following performance appraisal problem? A) Bias B) Halo effect C) Trait effect D) Appraisal bias E) Trait bias

Guidelines for implementing a harassment policy should include A) ensuring that a copy of the charge is placed in the file of the alleged harasser. B) information for victims (for example, identifying and defining harassment). C) requiring each employee to sign a document indicating that he or she has received harassment training. D) developing a policy that prohibits harassment on all grounds listed in the Canadian Human Rights Act. E) a description of the legal rights of the alleged harasser.

How do some organizations commence with orientation activity for the first day of employment as described in your text? A) Inviting new employees to meet with mentors B) Sending newsletters to and hosting dinners for new employees C) Online training so the employee learns about the company and their job D) Bringing employees to a remote location for bonding a cultural socialization E) Providing company products to new employees to use and become familiar with

Identifying job requirements and if they should be filled internally or externally is most closely associated with which of the following? A) A human resources requisition form B) HR planning C) Determining the job requirements D) Building a pool of candidates E) Choosing the appropriate recruitment method(s)

In a recent study conducted by Towers Watson, what is the most important factor in retaining employees? A) Excellent career opportunities B) Competitive base pay C) Interaction with co-workers D) Bonuses and benefits E) Relationship with their immediate manager

In some long-term incentive plans, shares are awarded without cost to the executive, but forfeited if the executive leaves before a vesting period. What are these plans are called? A) Stock appreciation rights plans B) Restricted share unit plans C) Book value plans D) Stock options E) Phantom stock plans

In the second step of the termination interview, the manager should A) move slowly but positively through the interview. B) get to the point by informing the person of the decision. C) get to the point, but reassure the employee this was not the manager's decision. D) smile and be friendly, but also be direct. E) begin with small talk.

In the selection process which of the following refers to requirements that are absolutely essential for the job? A) Wants criteria B) Must criteria C) Necessary criteria D) Desired criteria E) Basic criteria

Kaitlyn is unhappy about her employer as her pay was reduced because she left work early for a family emergency. Her manager did not take into account that Kaitlyn returned to work to make up the lost hours. Kaitlyn is concerned with which of the following components of organizational justice? A) Allocation justice B) Distributive justice C) Interactional justice D) Procedural justice E) Pay equity justice

Kareem and his wife became first time parents. Kareem's manager was going to promote him to assistant manager but since there would be travel involved the manger promoted another employee who would not have as much responsibilities at home. What is this an example of? A) Differential treatment B) Discrimination on the basis of association C) Discrimination on the basis of disability D) Systemic discrimination E) Reverse discrimination

Kenneth was born in Canada to Filipino parents. Kenneth recently did not get a summer job working in a warehouse as he was below the height requirement. What is this an example of? A) Cultural discrimination B) Systemic discrimination C) Intentional discrimination D) Direct discrimination E) Discrimination by association

Kenty runs a small manufacturing company. A worker hurt his hand on a vertical grinding machine. Kenty filed the proper legal documents quickly so the worker could receive benefits while recovering from his injury. Which type of legislation did Kenty adhere to quickly? A) Pay equity B) Workers compensation C) Human rights D) Overtime pay E) Pensions

Management inventories A) are visual representations employees who are likely to become managers. B) record information about managerial responsibilities and management training used to identify internal candidates eligible for promotion. C) are used to keep track of employees' leadership qualifications. D) record the consensus of managers on strategic initiatives. E) provides a record of management salaries and how different management levels qualify for different levels of salary and bonuses.

Passive job seekers are which of the following? A) Employees who pretend they are happy in their jobs B) Happily employed in their present job C) Applying to every job opening they find online D) Looking for a new job in their industry E) Willing to accept any new position

Patrick owns a public accounting practice. He makes a plan with his oldest accountant to reduce her hours each year for the next three years until she retires. What separation term describes this example? A) Retiree on call B) Phased retirement C) Pre-retirement schedule D) Voluntary retirement E) Involuntary retirement

People have three main learning styles when being trained. Which of the following is one of these? A) Intrapersonal B) Visual C) Logical D) Interactive E) Verbal

Predicting an employee's potential is related to which promotion decision made by employers? A) Is seniority or competence the rule? B) How is competence measured? C) Is the process formal or informal? D) Vertical, horizontal, or other? E) Future management level?

Significant benefits to hiring and retaining older employees include A) the opportunity to develop flexible work options. B) their strong work ethic. C) the opportunity to invest in retraining. D) their knowledge of history and how things used to be done. E) none of the above.

The Vocational Preference Test (VPT) identifies six basic personality types or orientations. Which of the following is one of these? A) Thinking B) Investigative C) Organizer D) Achievement E) Leader

The job classification method of job evaluation is a widely used method in which jobs are categorized into which of the following? A) Teams B) Groups C) Hierarchies D) Clusters E) Departments

The objective of ________ bargaining is to establish a creative negotiating relationship that benefits labour and management. A) productivity B) integrative C) mutual gains D) distributive E) concessionary

The person with the primary responsibility of managing an employee's career with an organization is which of the following? A) The employee's manager B) The employee C) Human resources D) Executive leadership E) Fellow employees

The practice of contracting with outside vendors to handle specified functions on a permanent basis is known as A) payroll and benefits administration. B) outsourcing. C) labour-management relations. D) contract administration. E) hiring temporary employees.

The process by which a formal collective agreement is established between labour and management is known as A) contract ratification. B) collective bargaining. C) conciliation. D) contract bargaining. E) collective negotiating.

The tendency of firms to extend their sales or manufacturing to new markets abroad is known as A) cultural diversity. B) globalization. C) international marketing. D) product diversification. E) domestication.

Victoria is very happy. She has been a contract worker for a construction company and has just been offered full time. She will now receive additional benefits such as vacation pay. What is this component of employee compensation called? A) Indirect deposit B) Indirect financial payment C) Direct pay D) Direct deposit E) Direct financial payment

What do behavioural questions describe? A) Hypothetical situations not related to any specific situation B) Various situations experienced in the past C) Future situations given current events D) Candidate personality changes under different situations E) Candidate reactions to situations that are rare but do occur

What does employee compensation encompass? A) Payroll costs including government taxes B) All forms of pay or rewards C) Regular pay and bonuses D) Salary or wages and overtime pay E) Earnings plus absences for sickness or other reasons

What information will a yield pyramid provide during the recruitment process? A) The projected turnover rate given the number of applicants responding to a job opening B) Number of applicants that must be attracted to hire the required number of new employees C) Amount of lead time needed to hire the required number of new employees D) Number of applicants rejected at each stage of the selecting process E) Number of applicants that lack the educational requirements at each stage of the hiring process

What is a series of work-related positions, paid or unpaid, that help a person grow in job skills, success, and fulfillment? A) Occupation B) Career C) Profession D) Calling E) Job

What is an individual's direct contribution to their job-related processes? A) Productivity evaluation B) Task performance C) Efficiency measure D) Effectiveness of activity E) Logistical appraisal

What is characteristic of nepotism? A) Is associated with recruiting at schools B) Is a preference for hiring relatives of current employees C) Is a disadvantage associated with hiring from an online job board D) Is associated with head hunter agencies E) Is a hiring freeze policy

What is differential validity? A) The extent to which a selection tool predicts or significantly correlates with important elements of work behaviour B) Confirmation that the selection tool accurately predicts the performance of all possible employee subgroups, including white males, women, and visible minorities C) The accuracy with which a predictor measures what it is supposed to measure D) The extent to which a selection tool measures a theoretical construct or trait deemed necessary to perform the job well E) The extent to which a selection tool measures the level of ethnicity before and after and selection process

What is required when an employee's performance is very poor? A) A record is made of the performance B) A formal written warning C) The union is informed D) Automatic termination E) Suspension without pay

What is the "vendetta effect"? A) Improper documentation of wrongful dismissal claims B) An increase in wrongful dismissal claims as negative treatment becomes extreme C) Wrongful dismissal claims coming from unionized employees D) Wrongful dismissal claims coming from senior management E) Frequent wrongful dismissal claims

Which of the following is true about recruiting members from Generation Y? A) They value job security and independence. B) They value work-life balance and independence. C) They value job security and diversity. D) They value creativity and social responsibility. E) They value creativity and work-life balance.

Which of the following represents the bargaining zone between parties A and B? A) Party A's resistance point and Party B's target point B) Party B's resistance point and Party A's resistance point C) Party A's target point and Party B's target point D) Party B's resistance point and Party B's target point E) Party B's resistance point and Party A's target point

Which traditional leadership style is losing its effectiveness? A) Participative B) Command-and-control C) Laissez-faire D) Democratic E) Behavioural

While half of the population in the Greater Toronto Area are visible minorities, evidence of visible minority underemployment is the fact that A) the Toronto mayor has never been a visible minority. B) in a study of 3257 leaders in the Greater Toronto Area, only 13% were visible minorities. C) visible minorities are more likely to be hired under employment equity policies than under "open" recruitment and selection processes. D) many people who are visible minorities own restaurants catering to specific ethnic tastes. E) crime rates in visible minority neighborhoods is much higher than the overall crime rate.

Why does the job evaluation committee want to group jobs in terms of their ranking or number of points into grades? A) Determine personal growth amongst members of a group B) Compare dissimilar jobs in groups C) Assess performance of a group D) Define the group wage structure E) Evaluate each individual in a group

A person's aptitudes, such as intelligence and mathematical ability, are often measured with which of the following? A) Career testing based on interests B) An essay on their most enjoyable occupational task C) The general aptitude test battery D) Intelligence testing using conventional testing methods E) Talent testing by evaluating the person on the job

A potential solution when labour demand exceeds labour supply is A) finding employees alternative jobs within the organization. B) job sharing. C) hiring temporary workers. D) job rotation. E) job enlargement.

A serialized interview occurs when A) a candidate's oral and/or computerized responses are obtained in response to computerized oral and written questions. B) a panel simultaneously interviews several candidates and a consensus is reached about who should be hired. C) each interviewer rates the candidate on a standard evaluation form and the ratings are compared before the hiring decision is made. D) each interviewee only attends one interview that is conducted by an HR employee and the immediate supervisor. E) each interviewer evaluates the applicant from his or her own point of view but based on achieving corporate objectives.

A structured process by which individuals become skilled workers through a combination of classroom instruction and on-the-job training is referred to as A) vestibule training. B) job instruction training. C) apprenticeship training. D) computerized training. E) blended learning.

A study of over 34,000 workers in the Canadian labour force was conducted. What did the study find as employee gains tenure in a company? A) Employees sought more challenges with other companies. B) Separation is significantly reduced. C) Demands for promotions increases. D) More pressure is placed on companies to invest in employee training. E) Turnover increased.

A typical job analysis questionnaire has several A) non-job-related questions. B) questions regarding biographical data. C) open-ended questions. D) questions about the incumbent's educational background. E) levels of pay and related responsibilities.

According to the Ontario Employment Standards Act, how many weeks of notice must an employee, who has worked more than two years for an employer, provide the employer before quitting? A) 3 weeks B) 4 weeks C) 2 weeks D) 0 weeks E) 1 week

An employment equity program is designed to A) increase representation of men on corporate boards. B) increase occupational segregation. C) achieve a balanced representation of designated group members. D) reduce harassment and related complaints. E) reduce effects of a poisoned environment.

An example of a situational question is, A) "Tell me about a time when you managed numerous priorities in a short period of time." B) "Tell me about a time when you had to discipline an employee arriving late for work three days in a row." C) "How would you handle an irate boss who was just told that the output in the department was below standard?" D) "What type of computer skills are you proficient in?" E) "How would this position help you achieve your career goals?"

An important prerequisite for an effective variable pay plan is referred to as "line of sight." What does this refer to with respect to the employee? A) Relate daily work to compensation for continual motivation. B) Relate daily work to the achievement of personal needs. C) Relate daily work to the achievement of overall corporate goals. D) Relate daily work to how overall society is impacted. E) Relate daily work to other employees efforts to ensure equity is achieved.

Anthony owns an education company that provides services to colleges, universities, and publishers. One of his workers, Beatrice, would like to retire but is unsure of how to assess her financial situation or what she would do in retirement. Anthony hires a retirement consultant to speak with Beatrice about transitioning into retirement. What separation term describes this example? A) Pre-retirement strategies B) Retirement education C) Pre-retirement counseling D) Voluntary retirement planning E) Involuntary retirement scheduling

As the HR consultant of a newly formed company, Arun has planned a presentation for the line managers on organizational culture and the purpose it serves. Which of the following points would Arun have included in his presentation? A) Increasing training levels B) Fostering employee loyalty and commitment C) Fostering employee loyalty and commitment and providing employees with a sense of direction D) Succession planning E) Creating a more worldly atmosphere

Asking an applicant how he or she would handle a scenario where his or her manager assigned work with competing deadlines would be an example of which interview technique? A) Mixed B) Behavioural C) Situational D) Relational E) Structured

Best practices when dealing with defensive employees include which of the following? A) Use position power to convince the employee the appraisal is accurate B) Ignore emotions and focus on solving all problems identified in the appraisal C) Recognize that defensive behaviour is normal D) Explaining to the person that defensive behaviour is not acceptable E) Tell the person that the appraisal will be repeated by another manager

By comparing the knowledge, skills, and abilities that employees bring to the job with those that are identified through job analysis, managers can determine the gap that exists. This is particularly useful for A) establishing recruitment criteria. B) determining a job's pay range. C) training and development. D) designing the job. E) union negotiations.

Canada's labour laws have two key purposes, which are A) balancing the rights of the public and protection of public welfare. B) protecting union rights and management rights. C) providing a common set of rules for fair negotiations and protecting public interest. D) specifying management rights and union rights. E) ensuring the right to unionize and facilitating the choice to remain union-free.

Candace has mixed feelings about the company she works for. She is able to make decisions at her level in the organization but there are few levels of management positions to be promoted into. Which type of organizational structure exists at the company Candace works for? A) Bureaucratic organization B) Hierarchical organization C) Flat organization D) Boundaryless organization E) Decentralized organization

Determining the job requirements involves A) reviewing the employment equity plan and updating the plan if necessary. B) perusing the human resources plan and updating the plan if necessary. C) reviewing the job description and job specification and updating them if necessary. D) relying on the supervisor's judgment with input from his or her employees. E) relying on the human resources requisition form related to the most current hire.

Employers are grappling with the problem of how to balance employee privacy rights with their need to monitor the use of technology-related tools because A) employers are trying to understand how to use technology to increase employee productivity. B) employers want to enable employees to respond to work issues when they are at home and on weekends. C) employers want to eliminate wasted time and abuse of company resources. D) employers want employees to voluntarily maintain the organization's Facebook page. E) employers fundamentally do not trust their employees.

Examples of systemic discrimination include A) internal or word-of-mouth hiring policies in work places that have embraced diversity. B) job-related employment tests. C) lack of explicit anti-harassment guidelines. D) refusing to hire persons convicted of a crime in Canada. E) refusing to hire persons of Asian origin.

External environmental influences having a direct or indirect influence on HRM include which of the following? A) Increasing empowerment B) Decreasing work force diversity C) Labour market issues D) Organizational climate E) Organizational culture

Harry's competence as a manager was rated very high. How is his competence defined and measured? A) Measuring career assessments B) Understanding employee needs C) Forecasting the person's potential D) Predicting an environmental assessment E) Predicting career-related decisions

Human resources management refers to A) management techniques for controlling people at work. B) concepts and techniques used in leading people at work. C) the management of people in organizations. D) all managerial activities. E) concepts and techniques for organizing work activities.

Human rights legislation A) primarily affects compensation and selection. B) prohibits intentional discrimination only. C) affects every employer in Canada. D) is quite limited in scope. E) is critically important to HR specialists, but has a relatively insignificant impact on supervisors and managers throughout the firm.

If you were the HR advisor of a company where the majority of the workforce consisted of employees born after 1980, what initiatives would you recommend providing to keep the group engaged? A) Continuous skill development B) Projects that require multitasking C) Challenging work requiring creativity D) Eldercare benefits E) Flexible work arrangements

Improving appraisal accuracy calls not just for training, but also for which of the following? A) More statistical analysis B) Input from higher levels of management particularly related to HR C) Reducing outside factors, such as union pressure and time constraints D) Tying performance to bonuses more consistently E) An effective employee orientation program

In a task analysis record form, there are six types of information. Which of the following is one of the six? A) The immediate supervisor of the task B) Other activities related to the main task C) Conditions under which a task is performed D) The compensation range for the task E) Safety issues related to the task

Julien and Bernard, friends in the same commerce program, find similar summer jobs at banks at the end of their winter school terms. Julian learns that Bernard's compensation is 11% more than what he is being paid. Julien feels his employer provides unfair compensation and begins looking for a new job? What is this an example of? A) Pay equity B) Procedural equity C) External equity D) Equity theory E) Internal equity

Ken has a financial planning company that offers insurance services. Ken continually meets people to make connections to either offer his company's services to them or learn about what services they offer. What is this an example of? A) Altruism B) Career management C) Networking D) Coaching E) Planning

Maria joins the union after calculating that with the union she will increase her net take home pay from the company by 4% after union dues compared to the 2% per year increase she has been receiving. What is Maria's reason for joining the union called? A) Dissonance-based reason B) Utility-based reason C) Political/ideological reason D) Grievance reason E) Career planning reason

Pay equity has narrowed the wage gap but it still exists. What is the explanation for this? A) Glass ceiling effect B) Upward bias C) Systemic discrimination D) Increased contract work E) Demands for work/life balance

Pay equity laws were enacted in response to which of the following? A) Pay discrimination against senior citizens B) The variety of compensable factors being used to evaluate jobs C) The historical undervaluing of "women's work" D) Gender-neutral job evaluation systems E) The variety of job evaluation systems being used to evaluate jobs

Permitting a group to critically evaluate a wide range of views is an advantage of which forecasting technique? A) An informal expert forecast B) The nominal group technique C) The Delphi technique D) A formal expert forecast E) Managerial judgment

Regardless of the forecasting method utilized to predict human resource needs, modifications are made based on which of the following? A) Management control systems B) HRIS data C) Managerial judgment D) Changing market conditions E) Changing economic conditions

Rita is the HR Director of a manufacturing company. She recently undertook research to identify competitor compensation and incentive plans, information about pending legislative changes, and availability of talent in the labour market for the upcoming strategic planning meeting. Rita was conducting A) an employee engagement survey. B) an external opportunities/threats study. C) environmental scanning. D) an external market survey. E) an environmental study.

Roslyn is the HR manager at a small but successful app development company that is growing quickly. She is explaining the steps in human resources planning to the CEO and informs the CEO that projected openings are to be filled by using two supply sources. These sources are A) contracting-out and outsourcing. B) recruitment and promotion. C) internal and external. D) transferring and promotion. E) overtime and temporary workers.

Saleem is a new immigrant to Canada with a master's degree in management. Despite his qualifications, Saleem has worked as a clerk in the shipping department of a company for the last year. This is an example of A) occupational segregation. B) a BFOR. C) underemployment. D) underutilization. E) indirect discrimination.

Specific values, used in parts of Asia, lead to an emphasis on appraisals that are based upon personal attitudes and moral characteristics that appear to reflect traditional values, such as hard work, loyalty, and respect toward senior staff. What are these values called? A) China values B) Eastern values C) Confucian values D) Mao values E) Conventional values

The Supreme Court of Canada has made it clear that A) it is an employee's responsibility to prevent and report harassment. B) having a harassment policy is sufficient to prevent harassment claims. C) supervisors can be liable for failing to take action against harassment. D) if harassment is occurring, supervisors can ignore it unless an employee reports it to them directly. E) alleged harassers should be severely punished.

The core values, beliefs, and norms that are widely shared by members of an organization are known as A) the strategic plan. B) the mission statement. C) organizational culture. D) organizational climate. E) the pervading atmosphere.

The employer's role in university-related programs increasingly involves granting technical and professional employees extended periods of time off to attend a college or university in pursuit of a higher degree or to upgrade skills. What is this employer support called? A) Upgrade program B) A vacation C) A sabbatical D) Professional leave E) Leave without pay

The employer's role in university-related programs often involves the provision of an incentive for employees to develop job-related skills. This incentive often takes what form? A) Paid leave of absence B) Cash C) Tuition refunds D) Lavish perks E) Desirable job assignments

The extent to which a selection tool predicts or significantly correlates with important elements of work behaviour is known as A) criterion-related reliability. B) criterion-related consistency. C) criterion-related validity. D) criterion-related stability. E) criterion-related integrity.

The first step in a training program is to determine A) on-the-job training. B) the number of trainees. C) training needs. D) who will be the instructor. E) training evaluation methods.

The problem with having a wage structure with underpaid employees can be solved through raising their wages to which of the following? A) An external industry pay grade system B) The midrange of an employee's pay grade C) The minimum of the rate range for their pay grade D) The maximum of the rate range for their pay grade E) Be competitive with other jobs in the firm

The screening tool which is most often used by employers in the selection process is A) working sampling. B) an assessment centre. C) an interview. D) a personality test. E) an intelligence test.

The third phase of personnel management was concerned largely with A) payroll. B) benefits administration. C) corporate contribution and proactive management. D) corporate contribution. E) health and safety legislation compliance.

There are three ways described in the text to evaluate on orientation program. What is one of these ways? A) Regression analysis B) Case studies C) Cost/benefit analysis D) Quality circles E) Markov analysis

Tim feels mistreated by his manager. He made an error in completing a customer profile and his manager angrily criticized his work in from of his fellow workers. Tim is concerned with which of the following components of organizational justice? A) Allocation justice B) Distributive justice C) Interactional justice D) Procedural justice E) Pay equity justice

Training is essentially which of the following? A) Testing process B) Technical process C) Learning process D) Planning process E) Validation process

Training objectives provide a focus for the efforts of the trainer and the trainees, as well as which of the following? A) Input for Markov analysis B) Performance analysis techniques C) A benchmark for evaluating the success of the training program D) Orientation topics for new hirees E) Data for the task analysis record form data

What are "pay-for-knowledge" systems also known as? A) Education-based pay B) Skill-based pay C) Competency-based pay D) Experience-based pay E) Performance-based pay

What are employers now using with the overabundance of applicants now found on most online job boards? A) Traditional in person job applications B) Government sponsored recruitment sites only C) Their own corporate websites to recruit D) Application service providers E) Print advertising for job postings

What does the term labour-management relations refer to? A) The process negotiating a new collective agreement B) Relations between union members and management when the union is being formed C) The ongoing interactions between labour unions and management in organizations D) The process of contract negotiations for workers once they have passed their three month probation period E) Relations between front line managers and employees only

What is engagement with respect to the impact of rewards? A) Providing competitive base pay B) Transactional rewards which are consistent across competing organizations C) A positive emotional connection to the employer and a clear understanding of the strategic significance of the job D) The belief that the organization cares about talent workers and will reward talent E) Relational work experiences with co-workers and one's manager

What is involuntary termination of an employee's employment with the firm called? A) Misconduct B) Sufficient cause C) Dismissal D) Insubordination E) Just cause

What is the average age of retirement in the private sector? A) 65 B) 72 C) 62 D) 60 E) 66

What is the cornerstone of executive compensation? A) Benefits B) Gainsharing C) Salary D) Profit-sharing E) Incentives

What is the interview technique that involves questions being asked as they come to mind called? A) Situational B) Mixed C) Unstructured D) Arbitrary E) Random

What is the process whereby a union is legally deprived of its official recognition as the exclusive bargaining agent for a group of employees called? A) De-unionization B) Union termination C) Decertification D) Collective disbursement E) Management unification

What is the term to describe when the employer makes unilateral changes in the employment contract that are recognized as unacceptable according to the employee, even though the employee has not been formally terminated? A) Bad-faith damages B) Insubordination C) Constructive dismissal D) Punitive actions E) Involuntary turnover

What is used to evaluate a candidate's management potential? A) A management group discussion B) A managerial aptitude test C) A management assessment centre D) A management interest inventory E) A management cognitive test

What long-term incentives are most often reserved for senior executives? A) Performance achievement plans B) Book value plans C) Capital accumulation programs D) Stock option programs E) Stock appreciation rights programs

What must occur before a training program can be implemented by professional trainers? A) The program cost must be calculated. B) The program must be evaluated. C) The program must be validated. D) The professional trainer must approve the program. E) The program must go through a series of test runs.

What percentage of Canada's population has some post-secondary education? A) 34 B) 44 C) 54 D) 64 E) 74

When Mary started her web application company one of her missions was to make sure job applicants and employees would not experience discrimination as it related to their pay and opportunities for advancement. Which type of legislation did Mary adhere to? A) Pay equity B) Workers compensation C) Human rights D) Overtime pay E) Pensions

When supervisors allow individual differences such as age, race, and sex to affect the appraisal ratings that employees receive, this problem is referred to as which of the following? A) Strictness/leniency B) Central tendency C) Appraisal bias D) Halo effect E) Trait effect

Which appraisal method lists a number of traits and a range of performance for each? A) Alternation ranking method B) Behaviourally anchored rating scale C) Graphic rating scale D) Forced distribution method E) Paired comparison scale

Which combination is the most prevalent approach to compensating salespeople? A) Salary and stock options B) Commission and stock options C) Salary and commissions D) Commissions and profit sharing E) Salary and profit sharing

Which of the following commonly use the classification method to categorize jobs into groups? A) Small businesses B) Leading-edge Fortune 500 businesses C) The public sector D) Hospitals that have technicians and technologists E) Non-profit charitable organizations

Which of the following is considered an inexpensive recruitment method? A) Print and web advertising B) Job boards and career web pages C) Walk-ins and write-ins D) Educational institutions and government agencies E) Employee referrals and cold calling

Which training technique do trainees act out the parts of people in a realistic management situation? A) Situational training B) Realistic training C) Role-playing D) The case study method E) Action learning

Which type of pay is predominant today? A) Piecework B) Commission C) Time-based pay D) Flat rate E) Pay per project

Why is there an increase in use of online application forms by employers? A) Online tools are needed since HR staff is declining B) Most jurisdictions make online applications a legal requirement C) Convenience and ubiquity of web browsers D) HR legislation requires a hiring process completely devoid of stereotyping E) To increase the volume of applications for each job opening

You are a recruiter with a software development firm and are seeking to fill positions requiring specific computer programming knowledge and work experience. Which of the following recruitment sources or methods would be particularly useful to you? A) Educational institutions B) A labour organization C) Professional and trade associations D) Write-ins E) Newspaper advertising

You have been asked by the CEO to advise on how to reduce the workforce by 10% over the next 2 years. Which of the following strategies would the CEO reject? A) Work sharing B) Layoffs based on reverse seniority C) Buyouts and early retirement packages D) Reduced work weeks E) Job sharing

You have been tasked with building employee engagement at the firm you work for. Strategic human resources initiatives you would consider implementing include A) employee recognition programs celebrated monthly. B) diversity programs particularly for younger employees. C) opportunities for growth, development, and advancement. D) job design indicators to measure daily performance. E) social activities to enhance employee relations.

All jurisdictions in Canada prohibit discrimination on the grounds of A) national or ethnic origin, race, and family status. B) criminal history, sex, and creed or religion. C) length of employment, race, and marital status. D) race, sexual orientation, and marital status. E) sexual orientation, ancestry or place of origin, and family status.

Ambiguous stimulus such as inkblot or cloud images is common in which type of test? A) Achievement test B) Interest inventory C) Intelligence test D) Personality test E) Aptitude test

Amin runs a café and a competitor opened across the street from his location. An employee left Amin to work for the competitor. Amin was not too unhappy since the employee was his weakest worker with a poor attitude. What kind of turnover is this an example of? A) Informal B) Dysfunctional C) Formal D) Functional E) Involuntary

An important key aspect to a successful executive integration includes which of the following? A) Norms of the organization must be understood before the first day of work B) The realization that executives rarely experience reality shock C) To let executives integrate on their own initiative D) Stressing the importance of listening as well as demonstrating competency E) Clarifying adding perks managers receive once they have reached executive status

Antoinette reviews the report of an employee who continually produces less than his fellow workers. Antoinette informs the employer that he will be let go. What kind of turnover is this an example of? A) Informal B) Voluntary C) Formal D) Involuntary E) Functional

Before getting in front of a camera for video conferencing, the instructor should A) participate in computerized training. B) visit other cities where learners will be located. C) test the equipment. D) prepare a training guide for learners. E) practice vestibule training.

Canadian firms tend to routinely transfer employees less today than was the case 10 years ago. The general reasons for this change in practice is A) the cost of transferring employees has increased. B) the difficulty in finding employees to fill the transferred employee's former position. C) the negative impact on diversity programs. D) that employees are less willing to disrupt their family life and the cost of transferring employees has increased. E) the cost of transferring employees has decreased.

Career development must empower employees to self-assess and interpret their own life experiences and assist employees in making sense their distinct perspective and implementing co-evolution. Which life trajectory is this related to? A) From traits to context B) From prescriptive to process C) From linear to non-linear D) From scientific facts to narrative evaluations E) From describing to modeling

Colin's company manufactures cable wire. A recently hired employee informs Colin he is leaving. Colin sighs and thinks about costs associated with his veteran employee Moira who will have to start over again to show a new employee how to run the cable process. Which turnover cost is Colin thinking about? A) Separation B) Vacancy C) Replacement D) Training E) Overhead

Constraints affecting the recruitment process arise from which of the following? A) Inducements offered by competitors B) Emerging labour shortages C) Employment equity plans D) Organizational and compensation policies E) The skill level of the HR recruiter

Consultants, professors of business, freelance writers, and proprietors of small retail businesses tend to be identified with which career anchor? A) Managerial competence B) Creativity and intuition C) Technical and functional D) Autonomy and independence E) Pure challenge

Diana has 5 employees in her marketing department. Their years of age are as follows: Don is 19, Sarah is 22, Muhammad is 31, Miko is 38, and Paulo is 41. Which employee is more likely to stay with Diana's company based on age? A) Sarah B) Don C) Miko D) Paulo E) Muhammad

Divya is the HR manager of a manufacturing firm. What step should she advise management to take first to forecast its human resources needs? A) Project turnover of non-managerial workers based on turnover that has occurred over the previous three years B) Project the sales for each of the firm's products and estimate quality and nature of employees needed C) Create a replacement chart by first deciding which current employees will likely not stay with the firm D) Project the sales for each of the firm's products and calculate the volume of production needed to meet sales requirements E) Develop a staffing table that matches market potential and forecasted sales against new levels of competition

Effective performance management begins with defining the job and which of the following? A) Clarifying career planning B) Identifying promotion decision C) Describing the appraisal methods D) Defining performance standards E) Calculating the related pay scale

Ergonomics aims to adapt the entire job system to match human characteristics. Doing so results in eliminating or minimizing A) product defects. B) worker injuries. C) product defects, worker injuries, and task variability. D) product defects, worker injuries, and negative psychological effects. E) negative psychological effects.

Failure to integrate HRP and strategic planning A) primarily affects the workload of HR staff who must work without a plan for their activities. B) results in an oversupply of labour which in turn causes layoffs. C) is the source of complaints to the HRP bureau and may result in substantial fines or penalties for the organization. D) puts the achievement of the organization's strategy at risk. E) is only a problem for for-profit businesses.

Hayley was unable to negotiate the desired percentage of increase in wages for the members of the union but was able to improve working conditions, benefits, and flexible working hours. She feels the members will be satisfied and the union calls for a secret-ballot vote to approve the negotiated agreement with management. What is this formally called? A) Approval B) Consent C) Authorization D) Ratification E) Endorsement

Helena feels that her employer's method for deciding on pay increases is not fair. Helena is concerned with which of the following components of organizational justice? A) Allocation justice B) Distributive justice C) Interactional justice D) Procedural justice E) Pay equity justice

How do trainees learn best? A) The pace set by their trainer B) An average pace based on past training C) The pace set by their supervisor D) Their own pace E) The job required pace

Human Resources and Skills Development Canada (HRSDC) primarily helps which of the following? A) Skilled tradespersons B) People with supervisory skills C) Non-union employees looking for a change in work D) Unemployed individuals E) People with a post secondary

If an honest, fair, and candid reference is given by an individual who is asked to provide confidential information about the performance of a job applicant, what doctrine protects the reference giver? A) Qualified right B) Qualified concession C) Qualified assessment D) Qualified privilege E) Qualified opinion

In employee separation, what is the formal term for the situation where an individual's employment with an organization is terminated? A) Fired B) Parting C) Severance D) Turnover E) Quit

In this off-the-job management development technique, teams of managers compete with one another by making decisions regarding realistic but simulated companies. What is this technique called? A) A computerized junior board B) A computerized simulation exercise C) A computerized case study D) A computerized management game E) Computerized action learning

In today's service-based economy, a company's most important assets are often A) patents and intellectual property. B) relationships with stakeholders. C) its technology and competitive advantage. D) highly knowledgeable workers. E) the HR specialists.

Janice sees a lot of herself in her employee, Danielle. Danielle often receives a higher rank from Janice compared to her fellow workers. What error Janice making? A) Appraisal bias B) Recency C) Central tendency D) Similar-to-me E) Halo

Joe Brown was hired by a manufacturing firm as a supervisor. During his first few weeks as a supervisor, he realized that employees who report to him expect a lot of direction and expect him to make all decisions. Joe Brown decided to train his employees to take on additional responsibilities and make decisions within a specific scope. Joe Brown is A) outsourcing his staff. B) narrowing his staff. C) embracing his staff. D) empowering his staff. E) rewarding his staff.

Justin used to assemble 18 desks per hour during his shift for the furniture company he works for. Then he found out that other workers who only assemble 13 to 15 desks per hour were receiving the same compensation as he was. Justin now assembles 14 desk per hour. What is this an example of? A) Pay scales B) Workers compensation C) Human rights D) Equity theory E) Piece work

Lance primarily works in the receiving department for a manufacturer. Every month he does move around to other areas such as to production to help finish products and to shipping to help with packaging. This is known as A) job enrichment. B) vertical loading. C) skill variety. D) job rotation. E) job enlargement.

Nepotism is a problem most closely associated with A) write-ins. B) educational institutions. C) human resource centres. D) employee referrals. E) walk-ins.

Paula reviews her company's financial reports to ensure revenues exceed expenses before authorizing additional pay beyond base salaries. What is this an example of? A) Group incentive plan B) Semi-variable incentive plan C) Individual incentive plan D) Profit-sharing plan E) Gainsharing plan

Revlex Inc. has decided to allow its front line workers to make decisions regarding the ordering of certain supplies that were formerly made by managers. This initiative is an example of A) workplace incentives. B) a change in organizational climate. C) job restructuring. D) employee empowerment. E) management development.

The term AIDA stands for ________ in a recruiting context. A) ability, insight, demonstrated skills, and aptitude B) allegiance (loyalty), intelligence, dependability, and action-oriented C) appropriate, interesting, design (features), and actionable D) attract (attention), interest, desire, and action E) announce, intend, demonstrate, and act

Steps in the employment equity process typically include A) obtaining senior-management commitment and support, data collection, employment systems review training, and follow-up. B) obtaining senior-management commitment and support, employment systems review, diversity training, and systems review. C) obtaining senior-management commitment and support, employment systems review, implementation, and follow up. D) obtaining senior-management commitment and support, data collection and analysis, employment systems review, plan development, implementation, and monitoring. E) obtaining senior-management commitment and support, data collection and analysis, employment systems review, and diversity training.

Studies of upward feedback show an improvement in supervisor performance. What reason do the studies attribute this improvement to? A) The feedback from employees B) Receiving performance appraisal from upper management C) Discovering what factors were really necessary to be promoted D) Learning what the critical supervisory behaviours are E) Understanding who ultimately would do the appraising

Survivor syndrome is A) on-going illness caused by working in a toxic building. B) common physical ailments among production workers. C) chronic wrist and neck pain common to white-collar workers. D) a range of emotions that can include feelings of betrayal or violation, guilt, and detachment. E) feelings of elation in workers when a crisis has been avoided and planned layoffs are cancelled.

The 360-degree appraisal approach fits closely with the goals of organizations committed specifically to which of the following? A) Employment equity B) Hierarchical chain of command C) MBO D) Continuous learning E) Pay equity

The Charter of Rights and Freedoms A) is part of the Constitution Act of 1992. B) applies to all Canadian employees and employers. C) ensures that no laws infringe on Charter rights. D) takes precedence over all other laws. E) is fairly limited in scope.

The Royal Canadian Mounted Police has a requirement that guards be of the same sex as prisoners being guarded. This is an example of A) a violation of a bona fide occupational requirement. B) reasonable accommodation. C) intentional and indirect discrimination. D) a bona fide occupational requirement. E) systemic discrimination.

The first consideration in promotion-related decisions made by employers is which of the following? A) Whether or not the promotion will involve a transfer B) Whether to take future potential into account C) Whether the promotion process will be formal or informal D) Whether the promotion will be based on seniority or competence E) Whether the promotion will increase the overall cost of payroll

The guarantee by the employer to pay specified compensation and benefits in the case of termination due to downsizing or restructuring is known as A) a severance package. B) supplemental unemployment benefits. C) a guaranteed annual wage. D) a golden parachute clause. E) wage protection insurance.

The management philosophy based on the belief that attitudes and feelings of workers are important and deserve more attention is known as A) socialism. B) scientific management. C) the human resources movement. D) the human relations movement. E) psychology.

The prevailing atmosphere or ''internal weather" that exists in an organization and its impact on employees is (are) A) performance appraisals. B) the mission statement. C) myths about the organization. D) organizational climate. E) corporate culture.

The procedure for determining the tasks, duties, and responsibilities of a job and the human attributes required to perform it is known as A) preparing a job description. B) job design. C) job evaluation. D) job analysis. E) writing a job specification.

The right to purchase a specific number of shares of company stock at a specific price during a specified period of time is called a A) book value plan. B) stock appreciation right. C) phantom stock plan. D) stock option plan. E) restricted stock plan.

Time-lapse data A) is the average number of days from when the company initiates a recruitment method and when the first application is received. B) is the average number of days from when the company initiates a recruitment method to when the first group of applications are screened. C) is the average number of days from when the company initiates a recruitment method to when the in person interviews begin. D) is the average number of days from when the company initiates a recruitment method to when the successful candidate begins to work. E) is the average number of days from when the company initiates a recruitment method to when HR manager decides who will receive the job offer.

Under this pay system, each worker receives the minimum hourly wage plus an incentive for each piece produced above a set number of pieces per hour. This system is known as a A) process piecework plan. B) straight piecework plan. C) gainsharing piecework plan. D) guaranteed piecework plan. E) differential piecework plan.

Wages must compare favourably with rates in other organizations or an employer will find it hard to attract and retain qualified employees. What is this known as? A) Compensation policy B) Internal equity C) Wage compensation D) External equity E) Need for equity

What are damages that are reserved for malicious or outrageous cases in which an employer engages in harsh and vindictive treatment of an employee, of if the employee suffered undue distress from not being given adequate notice of termination called? A) Bad-faith damages B) Insubordination damages C) Termination damages D) Punitive damages E) Dismissal damages

What does PIP refer to in the performance management process? A) Performance implementation policy B) Performance incident procedure C) Performance increase pay D) Performance improvement plan E) Performance installation process

What is an alternative mechanism for certification, used in situations in which there is evidence of irregularities early in an organizing campaign such as unfair management practices, called? A) Voluntary recognition B) Arbitrated certification C) A representation vote D) A pre-hearing vote E) Automatic certification

What is the disadvantage of using the job classification method in job evaluation? A) Grouping jobs B) Classifying jobs C) Writing job descriptions D) Writing grade descriptions E) Developing job clusters

What is the simplest and most popular technique for appraising employees? A) Narrative forms B) Critical incident method C) Forced distribution method D) Graphic rating scale E) Paired comparison method

What is the strategy to bargaining often typified as "win-lose" called? A) Concessionary bargaining B) Productivity bargaining C) Interest-based bargaining D) Distributive bargaining E) Integrative bargaining

What is the term related to a target bonus that is set for each eligible position and then adjustments are made for greater- or less-than-targeted performance? A) A lump-sum bonus B) Retirement income C) An annual bonus D) An individual award E) Gainsharing

What is the theory that there are six basic personal orientations that determine the sorts of careers to which people are drawn? A) Work-related orientation B) Job orientation C) Career orientation D) Occupational orientation E) Professional orientation

A pictorial representation of all jobs within the organization, along with the number of current incumbents and future employment requirements, is known as A) a scatterplot. B) an organization chart. C) a replacement chart. D) a skills inventory. E) a staffing table.

Which appraisal technique aims at combining the benefits of narrative, critical incidents, and quantified ratings by attaching a quantified scale with specific narrative examples of good or poor performance? A) Graphic rating scale method B) Paired narrative-quantitative method C) Critical incident method D) Behaviourally anchored rating scale method E) Forced distribution method

Which generation is both optimistic and team oriented? A) Traditionalists B) Grey C) Generation X-ers D) Baby boomers E) Generation Y-ers

Which industry has the highest turnover rate in Canada? A) Auto B) Communications C) Financial D) Construction E) Health

Which method for appraising performance involves setting specific measurable goals with each employee and then periodically reviewing the progress made? A) Progress review method B) Critical goal method C) Behaviourally anchored rating scale method D) Management by objectives E) Periodic review method

Which of the following are considered to be "hidden" costs of a poor selection process? A) The cost of beginning the selection process over again when an unsuccessful employee is terminated B) The cost of orienting a newly selected employee to replace the unsuccessful employee who was terminated C) Strategic objectives will not be met D) Customer alienation and internal disorganization when an unsuccessful employee is terminated E) Customer alienation only

Which of the following is most closely related to reverse mentoring? A) Younger workers provide guidance to older workers. B) Senior executives provide guidance to new employees. C) Senior executives provide guidance to junior employees in management. D) Younger workers provide guidance to senior executives. E) Older workers provide guidance to younger workers.

Which of the following provides an efficient means of collecting verifiable historical data from candidates in a standardized format? A) Having candidates complete a personality test with their job application B) Testing candidates online in the field of the job opening C) Hosting phone interviews before meeting candidates in person D) An online applicant tracking system that codes and logs data E) Matching notes taken in an interview with a candidate's application form

Which of the following statements best describes how the AFL-CIO and CLC are related? A) The AFL-CIO is the major central labour organization in Canada the CLC belongs to. B) The purpose of the CLC is social reform and it governs that area of the AFL-CIO. C) The AFL-CIO and CLC operate independently in Canada. D) Most international unions in the CLC are also members of the AFL-CIO. E) The provincial, local, and district labour councils in Canada belong to both the CLC and AFL-CIO.

Which of the following statements is most related to recruitment? A) In large organizations in which recruiting is done on an almost continuous basis, there are specialists, known as employment managers whose job it is to find and attract capable applicants. B) Recruitment is the process of searching for and selecting the most appropriate individual to staff job requirements. C) The HR department staff members have line authority for recruitment. D) The recruitment process begins with the identification of a position that requires staffing and is completed when resumes and/or completed application forms are received from an adequate number of applicants. E) The recruitment process begins with the identification of a position that requires staffing and is completed when a short list of candidates has been compiled.

Which of the following would an airline use to illustrate the relationship between passenger volume and ticketing agents require? A) Trend analysis B) Time-series analysis C) Regression analysis D) Scatterplot E) Ratio analysis

Which organization plan is training part of? A) Operations plan B) Tactical plan C) Business plan D) Strategic plan E) Executive plan

Which performance appraisal technique maintains a record of uncommonly good or undesirable examples of an employee's work-related behaviour reviewed with the employee at predetermined times? A) Paired comparison method B) Behaviourally anchored rating scales C) Alternation ranking method D) Critical incident method E) Forced distribution method

Which problem has the greatest potential for occurring when using management by objectives? A) Setting objectives for below capabilities B) Setting objectives not directly related to an employee's tasks C) Setting objectives but then not following up D) Setting unclear, unmeasurable objectives E) Setting unrealistic, unattainable objectives

Why are internet job boards highly popular among job seekers? A) The types of job postings available B) The features of the job boards C) The technological requirements of the internet D) The number of job postings available on one site E) The ability to scan through postings by level of pay offered

With respect to employee relations, experts generally define organizational justice in terms of three components. What is one of these components? A) Internal justice B) Constructive justice C) Top-down communication justice D) Distributive justice E) Fair treatment justice

You are the Director of Human Resources at a real estate development company based in Toronto. To attract and retain employees born after 1980, which of the following would you implement? A) A comprehensive pension plan B) Work flexibility C) Greater job security D) An environmental stewardship program E) More opportunity to work independently

You are the HR generalist of a national railway. Which employment legislation would you refer to when it comes to employee relations issues within the organization? A) Provincial/territorial B) Provincial C) Territorial D) Federal E) None of the above

You are the HR manager of a company experiencing the loss of market share and profits are declining. The CEO would like you to recommend a strategy for reducing staff over a longer time frame and which generally presents the least amount of problems. Which of the following would you recommend? A) Introducing a reduced work week B) Laying off employees C) Offering attractive buyout packages D) Downsizing through attrition E) Offering attractive early-retirement packages

You have been hired as the new executive director of a child and family services agency and are considering implementing an employee orientation program at this organization. The primary benefit that this new program will likely bring to the organization is which of the following? A) Ensuring employees understand the corporate culture so he or she can change or behaviour to fit in B) Bring to light the company's code of ethics and rules about harassment C) Ensure each employee understands the employer's facility for whistle blowing and consequences for unethical actions D) Setting employee goals to establish a foundation for ongoing performance management E) Providing employees clear career paths so they know how they will progress through the organization and over what period of time

You have just been hired as the director of human resources at a sportswear retailer. The employee handbook states that "all employees will have the benefits listed in the handbook for as long as they are employed with the company." In revising the contents of the employee handbook, it is an important component of your role to be aware of which of the following? A) Employee handbooks should not form part of the orientation process since the handbook is updated regularly. B) It should not be a job requirement that employees review the handbook unless they are paid separately for their time to do this. C) In employee dismissal situations courts rarely review handbooks therefore the contents are not legally important. D) Courts have found employee handbook contents to represent a contract so disclaimers should be included. E) It is a best practice to keep benefits static over time particularly to appease long-term employees who may feel new employees a receiving a better deal.

20) Job analysis provides data on job requirements that can be used to develop A) a staffing table. B) a skills inventory. C) HR policies and procedures. D) an organization chart. E) a job description.

A justifiable reason for discrimination based on business necessity is known as A) reasonable accommodation. B) permissible discrimination. C) a business necessity requirement. D) reverse discrimination. E) a bona fide occupational requirement.

A local airline refuses to hire as flight attendants any person who is below 5 feet tall as they feel that short employees would hurt their image. This is an example of A) discrimination on the basis of age. B) a permissible employer practice. C) a neutral hiring policy. D) discrimination on the basis of race. E) discrimination on the basis of race and gender.

A manager is considering changing her current performance appraisal method, the graphic rating scale, to the forced distribution method. What criticism of this new method would you advise her about? A) Traits being appraised are often incorrect. B) Employees are placed in categories unrelated to their real skills. C) Employees comparisons are often unfair as veterans may be compared with newcomers. D) Comparisons are very technical and removes the manager's personal judgement. E) A majority of the workforce is often classified as less than average.

A manager wishes to give a new employee a pay increase sooner than scheduled. The employee has a great positive attitude that has made other workers more positive and productive. What is this employee receiving an earlier pay increase for? A) Related performance B) Social performance C) Influential performance D) Direct performance E) Contextual performance

A recent study of 92 real employment interviews found that the interviewers using ________ of structure in the interview process evaluated applicant's ________ than those who used unstructured interviews. A) low levels; less favourably B) mixed levels; less favourably C) high levels; more favourably D) mixed levels; more favourably E) high levels; less favourably

A selection ratio of 1:2 generally means that A) there are many applicants from whom to select. B) there are high quality recruits and many applicants from whom to select. C) there are low quality recruits, but many applicants, from whom to select. D) there are a limited number of applicants from whom to select. E) there are a limited number of applicants from whom to select who are also likely low quality recruits.

A skills crisis has lead to what major problem in the manufacturing sector? A) Demand for greater compensation B) More turnover C) Higher absenteeism D) Reduction in quality products E) Lack of qualified

According to Schein, people who have a strong technical/functional career anchor tend to avoid decisions that would drive them toward which of the following? A) Certified public accountancy B) Mechanical engineering C) Specialized management D) Technical work E) General management

According to the Ontario Employment Standards Act, how many weeks of notice must an employee, who has worked less than two years for an employer, provide the employer before quitting? A) 3 weeks B) 4 weeks C) 2 weeks D) 0 weeks E) 1 week

Airlines are legally permitted to A) indicate a hiring preference for single persons as flight attendants. B) indicate a hiring preference for single persons as pilots. C) indicate a hiring preference for women as flight attendants. D) exclude pregnant women from applying as flight attendants. E) refuse to hire persons as flight attendants who do not possess minimum qualifications for the position.

An instructor shows a supervisor her presentation slides that will show employees how to use a new machine. The supervisor suggests a few changes to make the information more clear. Which step in the training process is this most related to? A) Needs analysis B) Training evaluation C) Instructional design D) Implementation E) Validation

Any attribute that humans are likely to use to tell themselves "that person is different from me," including factors such as race, gender, age, values, and cultural norms, is known as A) differences. B) characteristics. C) perceptions. D) minorities. E) diversity.

Appraisal systems must be based on performance criteria that are ________ for the position being rated and ________ in that their application must produce consistent ratings for the same performance. A) reliable; valid B) reliable; reliable C) valid; measurable D) measurable; valid E) valid; reliable

Canadians who are functionally illiterate are A) involved in academic upgrading through their place of employment. B) older Canadians who did not have the opportunity to attend school. C) no longer in the work force. D) able to perform routine technical tasks without assistance. E) exacting a toll on organizations' productivity levels.

Collecting job analysis data in a larger organization usually involves A) the work of the HR specialist alone. B) the work of the supervisor alone. C) HR generalists who are not consultants. D) a labour union. E) a joint effort by an HR specialist, the incumbent, and the supervisor.

Cultural sensitivity training includes which of the following? A) Teaching employees how to understand different communication methods used by different cultural groups B) Language training for cultural groups held before and after working hours C) On-the-job training for new employees D) Audiovisual exercises that provide scenarios for the employee to evaluate E) Sensitizing employees to the views of different cultural groups toward work

Debbie has been hired by a web design company to specifically ensure designers maintain their knowledge of new technologies. Designers that produce sites that do not meet standards or take too long to create will face repercussions set by Debbie. Which of the following best describes what Debbie was hired for? A) Profit management B) Efficiency management C) Cost management D) Skill management E) Performance management

Establishing minimum employee entitlements is most closely associated with A) employment equity legislation. B) the Charter of Rights and Freedoms. C) pay equity legislation. D) human rights legislation. E) employment standards legislation.

In contrast to quantitative approaches, qualitative techniques rely solely on A) a scatterplot. B) regression analysis. C) trend analysis. D) multiple regression analysis. E) expert judgments.

John calculates that his 15 sales people cost the company $1.5M in salaries and they generate $30M in sales. What has John calculated? A) The labour market B) The supply and demand equation C) Competitive ability D) The equity ratio E) Productivity

Kim is on a training program to upgrade his electronics skills. On weekends he goes to a local college and is led by an experienced technician who shows him how to run wires and fix machines. In the evenings he learns theory and completes quizzes though an online training site. Which of the following is this an example of? A) Vestibule training B) Job instruction training C) Apprenticeship training D) Computerized training E) Blended learning

Making jobs more rewarding or satisfying by adding more meaningful tasks is primarily associated with A) industrial democracy. B) job rotation. C) co-determination. D) job enlargement. E) job enrichment.

The globalization of markets and manufacturing has vastly increased A) employee turnover. B) the quality of products and services. C) standardization practices. D) the prices of products and services. E) international competition.

The fourth phase of HRM is ongoing. Current management thinking holds that A) the goals and aims of management must be achieved at all costs. B) employees are motivated primarily by compensation and benefits. C) social influences are no longer important to most employees. D) employees are quite similar in terms of the rewards they seek. E) all potential managers must be aware of the basics of HR.

The process of reviewing human resources requirements to ensure that the organization has the required number of employees with the necessary skills to meet its goals is known as A) selection. B) training and development. C) strategic planning. D) recruitment. E) human resources planning.

To overcome the record number of rejections of relocation offers, companies are A) increasing salaries for employees requested to transfer. B) paying moving expenses for all employee transfers. C) increasing financial incentives to make transfers more desirable. D) offering additional perquisites such as dedicated parking at the new location. E) offering spousal support through career transition programs.

Victoria has become a union representative at the distribution company where she works. She plans to focus her energies on increasing annual pay raises and the range of benefits offered to full and part time workers. She also feels the warehouse needs a good cleaning and older equipment should be replaced. What would Victoria's approach be an example of? A) Pre-strike activity B) Social unionism C) Information picketing D) Political unionism E) Business unionism

What is Victor Vroom's term for the perceived relationship between successful performance and obtaining the reward? A) Motivation B) Valence C) Hygiene D) Expectancy E) Instrumentality

What is a concern or value that a person will not give up if a choice must be made? A) Value anchor B) Moral anchor C) Occupational anchor D) Planning anchor E) Career anchor

When would a hiring freeze be a poor HR decision made by a company's CEO? A) When openings can be filled by reassigning current employees B) When the company is experiencing an employee surplus C) When the company is downsizing due to a slow economy D) When a competitor is taking away market share E) When the demand for workers exceeds supply

Which of the following arises as a constraint in the recruitment process since it influences the attractiveness of a job to potential applicants? A) Employment status policies B) Promote-from-within policies C) Human resources plans D) Recruitment budgets E) Compensation policies

Which of the following is correct regarding harassment? A) Directed by clients or customers towards an employee is not the employer's responsibility once it has been reported B) Is prohibited on all prescribed grounds in all jurisdictions and is a violation of reasonable accommodation C) Includes offensive or humiliating behaviour that is related to a person's sex, as well as behaviour of a sexual nature D) On a prohibited ground is not constituted by directing derogatory remarks about Italians towards an Italian employee E) Includes unwelcome behaviour that demeans, humiliates, or embarrasses a person, and that a reasonable person should have known would be unwelcome

Which of the following is true of employer branding? A) It is the image of the organization as an employer held by persons external to the organization only. B) It is the image of the organization as an employer held by applicants for a position with the organization only. C) It is important only for persons who are eventually hired by the organization. D) It is the image of the organization as an employer held by current employees only. E) It is the image of the organization as an employer held by persons external to the organization as well as current employees.

Which of the following is true of the interview question, "How would you handle an angry customer?" A) It tests intellectual capacity. B) It tests knowledge and experience. C) It is an example of behavioural interviewing. D) It is an emotional intelligence test question. E) It is a situational test question.

Which of the following is true of work simplification? A) It increases autonomy. B) It often leads to lower job satisfaction. C) Among educated workers it often leads to lower job satisfaction. D) It enhances skill variety. E) Among educated workers it often leads to lower job satisfaction and a demand for premium pay.

Which of the following should be addressed in a job analysis questionnaire? A) Job enrichment B) Job rotation C) Skill variety D) Individual competencies E) The purpose of the job

Which of the following statements about equal pay for equal work legislation is true? A) In the federal jurisdiction, this principle has been incorporated into the Employment Standards Act since 1971. B) The principle "equal pay for equal work" makes it illegal to discriminate through pay on the basis of age. C) Entitlements are found in the employment/labour standards legislation in every Canadian jurisdiction. D) The principle "equal pay for equal work" makes it illegal to pay nurses and fire fighters differently if their jobs are deemed to be of equal worth to the employer. E) Every jurisdiction in Canada has legislation incorporating the principle of equal pay for equal work.

Which of the following statements is true? A) Human rights legislation prohibits discrimination against all Canadians only in the area of employment. B) The human rights tribunal has the power to award damages to a person who has been discriminated against in hiring and can fine employers who violate human rights protections, but cannot order an employer to employ someone. C) It is legally permissible for a bus company to require new drivers to be between the ages of 24 and 35 for the business purpose that newly hired drivers will get the least favourable routes and must therefore be young enough to cope with stress. D) Evidence is readily available to support the position that age is an accurate indication of a person's ability to perform a particular type of work. E) The human rights tribunal has the power to order an employer to give a position to an individual who has been discriminated against and also has the power to order financial compensation for pain and suffering.

Which of the following would an intelligence test measure? A) Reaction time B) Speed of arm movement C) Manual dexterity D) Finger dexterity E) Spatial visualization

Which performance appraisal technique places a predetermined percentage of employees being rated in various performance categories? A) Paired comparison method B) Critical incident method C) Alternation ranking method D) Graphic rating scale E) Forced distribution method

Who do firms use to seek out middle- to senior-level professional and managerial employees? A) A talent scout B) An employment agency C) A professional or trade association D) A professional agency E) An executive search firm

Who should oversee succession planning for senior managers? A) Immediate manager B) HR Executive C) Board of Directors D) Controller E) CEO

Work simplification is an approach to job design. Which of the following statement is true of work simplification? A) It can sometimes lead to a reduced demand for premium pay. B) It may be very appropriate in settings employing highly educated persons. C) It is effective in a changing environment. D) It can be used to motivate highly educated employees. E) It is based on the premise that work can be broken down into clearly defined tasks.

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