HSB Semester Exam

execution

during what phase of the project life cycle does the project manager activate project controls

publish its confidentiality statement

how can a business build its customers' trust and communicate its commitment to ethical practices?

implement a comprehensive customer privacy policy

one action that an ethical business can take to help build the long term trust and loyalty of its customers is to

groupware

the FMT Company wants to implement a software program to capture and communicate tacit knowledge. Which of the following software applications is best suited to fulfill the company's needs

wiki

what is a web based tool that a business can use that provides its employees with the ability to share tacit knowledge from remote locations?

daily sales receipts

what type of business record can a gift shop review to determine how many customers purchased items on Tuesday?

identify trends

a business report provides statistical data indicating that the demand for a specific type of product has been increasing between three and six percent over the past several months. This information is useful to companies to

inventory

what type of business records would provide a company with information about the movement of its products?

training

when a human resources department uses interactive computer simulations to help employees learn how to do their jobs, it is using technology for ___ purposes

directing

a furniture store manager who helps an employee decide when and where products should be delivered performs which management function

social media

an apparel company's target market is 18-34 year old females. what form of technology can the company use to communicate on an ongoing basis with its customers at their convenience?

goals

an important part of the planning function of management is to determine the businesses

behavioral management

at company abc, managers believe that an onsite gym, monthly office parties, and break rooms that include darts and foosball tables are essential to worker productivity. The managers are using the ____ theory.

the opportunity to create targeted marketing campaigns

which of the following is a benefit of customer relationship management

obtaining and applying information about a customer's preferences and needs in ways that will build an ongoing buyer/seller relationship

which of the following statements best describes the concept of customer relationship management in business

sales force automation technology

which of the following types of customer relationship management software would be most appropriate for a company that is looking for a more efficient way to track leads, prospects, and customers

streamline the workload

a primary purpose of preparing a work breakdown structure for a project is to