Human Relations

Identify a true statement regarding European companies during the time of Max Weber

Most companies were managed like extended families.

Identify a true statement regarding European companies during the time of Max Weber.

Most companies were managed like extended families.

A manager with good interpersonal skills will _____.

retain his employees longer

The group of middle-aged adults who financially support their own children and their parents at the same time is known as the _____.

sandwich generation

Mary Parker Follett contributed to the human relations movement by _____

stressing on the involvement of workers in decisions that affected them

Mary Parker Follett contributed to the human relations movement by _____.

stressing on the involvement of workers in decisions that affected them

Two decades ago, _____ were predicted by many forecasters as being the number one factor in the workplace.

strong computer skills

Lillian Gilbreth contributed to the field of scientific management by _____.

teaching the importance of standard work days, relaxed and regular lunch breaks, and periodic rest periods

is a five-year study conducted at the Western Electric plant in Hawthorne, Illinois, that showed that workers performed better when someone was paying attention to them.

Hawthorne Experiment

Identify the features of the scientific management approach.

Managers should try to motivate workers to increase productivity. Managers should carefully choose and train workers for specific tasks

_____ generally refers to those Americans who were born between 1981 and 1996

Millennials

Identify a true statement about groups.

Most things people hold dear in life can be attained only through groups.

Baby Boomers

People who were born between the years 1946 and 1964

True or false: A manager with effective human relations skills is likely to provide an environment that employees enjoy.

True

True or false: Income from both adult members is now needed for most families to live comfortably

True

True or false: The Total Quality Management school of thought gives more importance to the process rather than to the product.

True

One of the most important skills in human relations is _____.

a profound grasp of the differences that are associated with diversity

A characteristic of mutual respect is that it _____.

can only exist when an individual's self-esteem is stable

Mary Parker Follett believed that the workplace is _____.

dynamic

Generation X

people born between 1965 and 1984

Unlike a generation ago, having a college degree can no longer guarantee a path toward a meaningful career because _____.

the competition for higher paying jobs for all age groups is more than before

In order to have effective group participation, managers and employees need to _____.

understand the dynamic of group interaction

management is a management theory/system founded on scientific and engineering principles.

Scientific

Theory X managers

See their subordinates as avoiding work

The use of scare tactics or other techniques by employers to prevent employees from forming or joining unions was made illegal by the _____.

Wagner Act

The term "internal customers" refers to _____

an organization's employees

The process of transmitting and receiving ideas, thoughts, and feelings from one individual to another is called _____.

communication

The expertise in working through and with other people is known as _____

human relations

An important factor increasing competition in the workplace in America is _____.

the continued economic prowess of some of America's global trading partners

In the context of the Hawthorne Experiment conducted by Elton Mayo and colleagues, the term "____ _____" refers to the dynamic set of relationships and interactions that form naturally in the workplace.

Informal organization

In the context of Max Weber's model for management, the term _____ refers to a formal organization in which each person has specific duties and responsibilities and is assigned to only one supervisor.

bureaucracy

An individual who organizes and assumes the risks of beginning a business endeavor is called a(n) _____.

entrepreneur

The skills associated with interacting effectively with others are called _____

interpersonal skills

The skills associated with interacting effectively with others are called _____.

interpersonal skills

The labor union movement started because _____

the working conditions of the workers were less tolerable

Individuals in groups work well together by _____.

using a great deal of human relations skill

Identify the true statements about the communication process.

It is at the core of all managerial functions. It is a vital part of all personal interactions.

_____ generally refers to those Americans who were born between 1981 and 1996.

Millennials

The Wagner Act is also known as the _____.

National Labor Relations Act

_____ pushed workers to organize labor unions.

Negative management

Theory Y managers

See their subordinates as motivated employees

_____ involves "being real" with others, whereas _____ allows one to know what in one's own behavior is being perceived as real by other people

Self-disclosure; self-awareness

Why did the Gilbreths become well-known for their research study of bricklayers?

They invented some labor-saving devices that resulted in an increase in the productivity of the bricklaying system.

Which of the following is true of the discoveries that came from the Hawthorne Experiment conducted by Elton Mayo and colleagues?

When a worker feels less motivated, expectations of the informal organization make up the difference and the overall productivity remains high.

The set of interpersonal relationships within a group that decides the relationships between group members and influences task performance is known as

group dynamics

There are more single parents now than there were among the baby boomer generation due to a(n) _____

high divorce rate

A feature of an entrepreneur is that he or she is _____.

in the position to control the human factor of the business he or she owns and operates

An important reason to study human relations is because there is _____.

increasing diversity in the workplace

The sandwich generation has to support two generations of dependents in their families because _____.

life expectancy is higher than ever before

A force that gets people to execute their tasks or activities on the basis of the needs of an individual or group is known as

motivation

One of the reasons to study human relations is because _____.

much emphasis is placed on the human factor today