Human resource management Business chapter 9

In the hiring process, when would a typing test be given?

Skill check step

The current supply of employees is determined by developing what?

A workforce profile.

What are the steps in the hiring process

Candidates, interview, skills chat, references, select, hire.

How are tasks defined in a job analysis?

By job description.

Advantages of internal recruiting

Can be a morale booster for employees, reduced risk of selecting an appropriate candidate, generally quicker and less costly and done in a shorter length of time.

Future demand for employees is determined in what process?

Forecasting

Forecasting Is based on what factors?

Predicted sales, current workforce skill level, the effect of technology changes on staff needs, changes in employment practices, turnover, retirement, reassignments etc.

If forecasting indicates an imbalance between the supply and demand for employees what action must be taken?

Recruitment, training, re-training, labor reductions, or changes in workforce utilization.

What is the first step in the hiring process?

Select a pool of qualified candidates from the original group of applicants.

Define job specifications

States the qualifications/requirements for the worker, Including the skills, education, experience, and personal attributes the candidate will need to for fill the role successfully.

Define off the job training and development

Techniques that require employees to participate in outside seminar/university conduct programs, and Corporate universities.

The difference between performance appraisals and performance management.

The appraisals are generally done once a year, management is an ongoing process.

To assist in recruiting the right person what will also be a part of the job analysis?

The job specifications

A job analysis defines what in detail?

The particular duties and requirements of the tasks and responsibilities and employee is required to perform.

How does HR determine how many employees are needed?

They gather information on the firms current workforce versus the demand of workers in the future.

Before offering a candidate a position what is a very important step the all companies should take?

Thorough background and reference check

Action learning training focuses on what?

Trainees work alone or in teams to analyze real time corporate problems that extend beyond their area of expertise.

external recruiting

attracting job applicants from outside the organization.

Human Resource Management

consists of the activities managers perform to plan for, attract, develop, and retain an effective workforce, All functions that deal with the firms employees.

Performance Management

set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations

performance appraisal

the process of assessing how well employees are doing their jobs, Feedback about how well the employee is doing, where changes and provement's are needed.

Employee training and development

the process of helping employees develop their personal and organization skills, knowledge, and abilities. Companies that emphasize training experience greater employee productivity, loyalty and retention, which are all good for the bottom line.

recruitment

the process through which the organization seeks applicants for potential employment, Finding, screening and selecting people for a specific job using various methods and resources

reverse mentoring

younger and newly hired employees mentor their seniors, Generally on technology and new trends.

Before making changes in staff levels HR department complete what kind of study?

A job analytical study of the tasks to be performed with an organization.

What is workforce profile?

A personal inventory that includes information about each employee.

Mentors

Are experienced individual employees who help a less experienced person to perform a specific task, creating opportunities to learn new skills, and counseling about the consequences of particular actions and decisions.

In the hiring process where do you determine the initial people to hire?

Candidates step

Apprentice training program is what?

Combination of classroom or formal instructions and on the job training.

How does HR select from a group of applicants?

Compare applicants qualifications to the jobs specifications.

Performance appraisals result in what?

Decisions about promotions, raises, additional training, or reassignments.Helps employees create quantifiable and measurable goals for the improvement in the upcoming year.

Staffing is comprised of which two components

Determining the optimal number Of employees and clearly identifying job positions and the requirements.

Problems with performance appraisals.

Discomfort with negative feedback Difficulty quantifying performance Lack of follow-up

Human resource management in today's world has new challenges such as

Diversity issues, work/life style preferences, and global business considerations.

What information is a part of a workforce profile?

Employees age, education, training, experience, specialized skills, current and previous positions held in the company.

What is job rotation within a company?

Employees rotate to different departments to learn firsthand the various aspects of the business.

Define coaching/understudy program.

Employees work directly with senior management and planning and other managerial functions. This teaches the employee how to plan and lead and make decisions at a corporate level.

Performance appraisal process three aspects

Evaluating employees performance Provide feedback Setting goals

Senior managers often use these people to further develop their effectiveness. They identify the manager strengths and weaknesses and help them work on both.

Executive coaches

What are the federal laws that impact human resource management?

Federal equal employment opportunity 1965 or the Equal employment opportunity laws Civil rights act of 1964 American with disability act of 1990 Age discrimination in employment act of 1967

internal recruiting

Filling job vacancies with existing employees within the business. Note. This is the first choice for many companies.

Performance management combines what?

Goalsetting, performance appraisals, training, and development, It is constant feedback, more cyclical and fluid process, not a single occurrence.

In the hiring process, when is the probationary or trial.?

Hire step.

Specific jobs of HR

Hiring, training, motivating, evaluating recruiting, promotions, benefits, terminations and compensating personnel

What is a 360° appraisal

Input from the person's managers, coworkers, customers and subordinates

In the hiring process when do you conduct an initial follow up interview?

Interview step

What does the EEOC do?

Investigates discrimination claims by job applicants and employees, filed suit against companies when necessary.

What does a job description include?

It is a formal statement that summarizes what the employee will do in a role. The responsibilities, conditions under which the job will be performed, it's relationship to other functions in the organization, and the jobs objectives that will be used in performance appraisals. They are part of the legal contract between the employee and employer.

Define management development programs

It prepares management trainees to become managers within the organization.

Management development programs or training techniques include

Job rotation, coaching/understudy, action learning, off the job training, executive coaches and mentoring/mentors

Manager training focuses on what?

Leadership, communication, teamwork and relationship building skills. They're also kept abreast as to the changes in employment laws and the use of Electronics communication resources.

Disadvantages of recruiting internally

Limited pool of candidates, may increase resistance to change, Creates another internal vacancy.

Training Methods

On the job training, apprentice training program, programmed learning approach, simulation training, and online training.

Teletraining, video conferencing and electronically performance support systems are what type of training method?

Online or distant learning

Training begins where what ends?

Orientation