Human Resources Chapter ONE

The government has established laws and regulations regarding the treatment of employees in which of the following areas? (Select all that apply.)

Employee pay and benefits Job security Employee safety Employee privacy

Human resources can be easily substituted because the skill sets of employees are consistent.

False

Jonah listens carefully when his employees come to him with a problem, and he provides them with constructive feedback. Jonah most demonstrates the HR competency of leadership and navigation.

False

The government has many laws and regulations concerning the treatment of employees. Which department in an organization is responsible for filing reports required by the government, displaying posters that detail government regulations, and addressing any unlawful behavior?

Human resources

Right to due process

If people believe their rights are being violated, they have the right to a fair and impartial hearing.

What describes the process of getting detailed information about jobs?

Job analysis

right of freedom of conscience

People have the right to refuse to do what violates their moral beliefs, as long as these beliefs reflect commonly accepted norms.

Making sure that the activities of employees match the organization's goals is called _____.

Performance Management

Which statement about employee records maintained by organizations is true?

They are maintained such that employees' privacy is ensured.

What is true of human resources?

They help in achieving sustainable competitive advantage.

Relationship management

This competency includes treating employees respectfully, building trust, and providing great customer service to those served by HR functions.

Communication

This competency involves the skills needed to exchange information with others inside and outside the organization.

Human resource expertise

This competency involves using HR technology, applying policies and procedures, and keeping up-to-date on HR laws.

At a start-up company, the first supervisors are the company's founders.

True

Job analysis and job design determine the kinds of employees an organization needs.

True

Organizations with jobs that have a narrow range of simple tasks incur relatively low labor costs.

True

True or false: Pay and benefits play an important role in motivating employees.

True

What factor plays an important role in whether pay and benefits will motivate employees?

When the rewards are linked to the individual's or group's achievements

How does becoming a member of the Society for Human Resource Management benefit you?

You can further your skills by using its education and information services.

As a business within the company, HR has three product lines, one of which involves contributing to the company's strategy by understanding how HR can provide a competitive advantage. This is known as ______.

being a strategic partner

Consultation

This competency refers to the ways HR employees guide others in the organization through coaching or supporting business strategy through gathering data or designing solutions.

The nine HR success competencies fall into four competency clusters. They are technical, business, interpersonal, and

leadership.

The human resources department is like a business within the company, which provides what three product lines?

~Business partner services -administrative services and transactions -strategic partner services

Select the basic rights people have according to philosopher Immanuel Kant.

~Right of free consent, ~Right of freedom of speech, ~Right to due process

Supervisors are apt to be directly involved in which activities related to human resources? (Select all that apply)

~performance appraisals ~employee training ~recommendation of pay increases ~job analysis and design

In what two ways do human resource professionals maintain positive employee relations?

~preparing employee handbooks ~sending out a company newsletter

Which HR competency refers to the ways HR employees guide others in the organization?

consultation

Typical HR departments help establish policies related to all of the following except _____.

financial data

Determining the numbers and types of employees an organization needs to meet its objectives is called ______.

human resource planning

All of the following are areas in which supervisors have responsibilities related to HR functions except ______.

overall direction of the company

The human resource department maintains positive employee relations by ______.

preparing employee handbooks and company newsletters

Human resource management requires careful and discreet _____.

record keeping

The process by which an organization seeks applicants for potential employment is called ______.

recruitment

What is the process by which a company seeks applicants for potential employment?

recruitment

What is an important element to ensure that HR professionals keep careful and discreet records?

sensitivity to employee privacy

Ethics are ______.

the fundamental principles of right and wrong

What is performance management?

the process through which managers ensure that employees' activities and outputs contribute to the organization's goals

Human resources practices are considered ethical if they result in the greatest good for the greatest number, they respect basic human rights, and ______.

they are fair and equitable

Kaden is a new employee who doesn't feel confident in his job skills. To help him to learn the knowledge, skills, and behavior he needs, his company will provide him with ___.

training

What function of HR refers to a planned effort by a company to enable employees to learn job-related knowledge, skills, and behavior?

training

Human capital refers to an organization's _____.

employees

An organization's employees, described in terms of their training, experience, judgment, intelligence, relationships, and insight, are referred to as its _____.

Human Capital

Chantal helps recruit and hire employees. She is also involved with correcting poor employee behavior. Chantal works in ______.

Human Management

What aspect of a business deals with the policies, practices, and systems that influence the behavior, attitudes, and performance of employees?

Human Resource Management

Which of the following are the responsibilities of the HR department of a company?

Maintaining discipline Providing benefits Promotions Hiring

Right to freedom of speech

People have a right to criticize an organization's ethics if they do so in good conscience and their criticism does not violate the rights of individuals in the organization.

Right of free consent

People have the right to be treated only as they knowingly and willinglyconsent to be treated.

Right of privacy

People have the right to do as they wish in their private lives and to control what they reveal about private activities.

Which company can be considered an ethical one?

a company that makes employees responsible for the company's actions

Although Dee Ann is pursuing a career in public relations, she finds human resource management to be interesting and significant. When pursuing a position as a manager, Dee Ann decides she wants to work in an organization where she is likely to handle many HR activities herself. Which type of organization is most likely to offer Dee Ann that kind of opportunity?

a small business with an HR specialist but no HR department

Tanveer is tasked with obtaining detailed information about the jobs in his organization. He is performing a job ___.

analysis

Dalena, a human resource professional, meets with her supervisor to discuss her career plans. Applying the SHRM competency model, her supervisor says that Dalena has strong technical expertise but could advance in her career by developing her leadership competencies. Based on the competency model, which competencies should Dalena focus on acquiring?

behaving consistently with the organization's culture and encouraging people to collaborate

The fundamental principles of right and wrong in business are referred to as ______.

ethics

A company whose HR practices result in the greatest good for the largest amount of people, respect basic human rights, and treat employees and customer equitably and fairly has practices that are considered to be ___.

ethical

In the context of ethical human resource management, which action by an organization best demonstrates respect for employees' right of freedom of speech?

handling complaints from employees through a hotline

A company has determined that it will need to hire 10 additional employees to accommodate its rapid growth. The human resource department is now looking at how it will hire new employees, train them, or reassign current employees. The human resource department is engaged in ______.

human resource planning

Cy intends to be a production supervisor, but he knows he should also learn about human resource management. Which HR responsibility is Cy likely to handle as a production supervisor?

interviewing job candidates and helping to select employees