Industrial Management

An opportunity flow diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?

Improve

Assume a fixed cost for a process of $15,000. The variable cost to produce each unit of product is $10 and the selling price for the finished product is $25. Which of the following is the number of units that has to be produced and sold to break-even?

1,000 units

Assume a fixed cost for a process of $120,000. The variable cost to produce each unit of product is $35, and the selling price for the finished product is $50. Which of the following is the number of units that has to be produced and sold to break-even?

8,000 units

Using the assembly-line balancing procedure, which of the following is the required cycle time if the production time in minutes per day is 480 and the required output per day in units is 50?

9.6

Quality control charts usually have a central line and upper and lower control limit lines. Which of the following is a reason that the process being monitored with the chart should be investigated?

A single plot falls above or below the control limits

Quality control charts usually have a central line and upper and lower control limit lines. Which of the following is not a reason that the process being monitored with the chart should be investigated?

A single plot falls above or below the control limits

The dimension of design quality that concerns the sensory characteristics of the product is which of the following?

Aesthetics

Which of the following is a dimension of design quality?

Aesthetics

A fishbone diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?

Analyze

Which of the following basic types of process structures is one which equipment or work processes are arranged according to the progressive steps by which the product is made?

Assembly line

Which of the following are eligible companies to be considered for the Baldrige award?

Auditing firms

An analytical tool used in six-sigma quality improvement programs is which of the following?

Checksheets

A flow chart as part of a six-sigma quality improvement process might be found in which DMAIC category?

Define

The Malcolm Baldrige National Quality Award is given to organizations that have done which of the following?

Demonstrated outstanding quality in their products and processes

In monitoring process quality we might use which of the following statistics?

Difference between the highest and lowest value in a sample

A difference between project and continuous flow categories of process flow structures in which two of the following?

Discrete

Which of the following is not considered a major process flow structure?

Fabrication

Which of the following is a basic assumptions that justify an analysis of the costs of quality?

Failure are caused

The dimension of design quality that concerns secondary characteristics is which of the following?

Features

The Grading Criteria of the Baldrige Award for total quality management includes which of the following?

Future plans

For which of the following should we use a "p" chart to monitor process quality?

Grades in a freshman "pass/fail" course

A Pareto chart as part of a six-sigma quality improvement process might be found in which DMAIC category?

Measure

Which of the following is an analytical tool used in six-sigma quality improvement programs?

Pareto Charts

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

Pass Chart or Decision

A cost of quality classification is which of the following?

Prevention costs

Which of the following is not a basic type of process structure?

Product-process matrix

The Malcolm Baldrige award selection process helps improve quality and productivity by which of the following means?

Providing feedback to applicants by the examiners

The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran had the same general message about what it took to achieve outstanding quality. Which of the following was not part of that message?

Quality is free

The dimension of design quality that concerns the consistency of performance over time or the probability of failing is which of the following?

Reliability

When balancing an assembly line, which of the following is not a way to reduce the longest task time below the required workstation cycle time?

Speed up the assembly line transfer mechanism

Which of the following should we use an "R" chart to monitor process quality?

Student grades measured from 1 to 100

With which of the following should we use an "X-bar" chart based on sample means to monitor process quality?

Tire pressures in an auto assembly plant

Which of the following is the cost of quality classification for costs such as scrap, rework, or repair?

internal failure costs