INFO SYS HW

Advances in data storage techniques and the rapidly declining costs of data storage threaten ________.

Individual privacy

A raw fact shaped into a meaningful form is ________.

Information

A(n) ________ includes interdependent networks of suppliers, distributors, and outsourcing firms.

business ecosystem

The Children's Online Privacy Protection Act (COPPA) focuses on ________.

Parental permissions

The ________ is the most important U.S. federal statute regarding conditions for handling information regarding credit reporting and financial records.

Privacy Act of 1974

Nike sells customized sneakers through NIKE BY YOU to establish ________.

Product differentiation

Combining data from multiple sources to create digital dossiers of detailed information on individuals is called ________.

Profiling

Regarding moral dimensions of the information age, ________ include(s) the issue addressing intellectual property rights in a digital society.

Property rights and obligations

Regarding moral dimensions of the information age, ________ is the standard by which cultural values are evaluated and supported in a digital society.

Quality of life

If a cookie company uses Facebook to help it "listen" to its customers' responses to new cookie recipes, they are embracing ________.

Social business

The data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions are referred to as ________ systems

business intelligence

An innovation that dramatically changes the business environment is called a(n) ________.

disruptive technology

Business processes that cross many different functional areas and require coordination across departments are supported by ________ among the participants.

flows of material, information, and knowledge

In the music industry, ________ are considered a newer substitute for CD-based music stores.

internet music services

A(n) ________ system helps capture, manage, and apply the experience of the organization.

knowledge management (KM)

Functional information systems that operate independently of one another are becoming a thing of the past because ________.

they make sharing information across functional systems difficult

Thompson Manufacturing implemented a decision support system (DSS) with the goal of ________.

understanding the impact on production schedules if sales were to double in a future month

The technical approach to information systems includes ________.

computer science and management science

A key word in social business is ________.

conversations

Companies that establish a competitive advantage by having the lowest prices in an industry are using a ________ approach.

cost-leadership

Customer relationship management includes ________.

customer support applications

Which of the following systems would BEST support managers who focus on unique problems for which the procedure to arrive at a solution may not be fully predefined in advance?

decision-support

A display that presents graphs and charts of key performance indicators on a single screen for managing a company is called a ________.

digital dashboard

The competitive rivalry force of the Internet is strong because it has ________.

made it easier for companies to compete on price alone

Management information systems (MIS) provide ________.

middle managers with reports on the organization's current performance

Because Walmart has an efficient inventory replenishing system, they are able to reduce ________ costs.

overhead

According to the value chain model, sales and marketing is considered a ________ activity of the firm.

primary

Another name for standard operating procedures for creating goods and services is (are) ________.

routines

The information systems approach to this textbook is the ________.

sociotechnical approach

________ include two organizations sharing expertise.

synergies

A handheld scanner is used to capture bar codes on the tickets collected at a sports event. The scanning action is considered ________.

An input

Which of the following is NOT part of the analysis of a situation that presents an ethical issue?

Avoid actions with extremely low failure costs.

A company that produces a new low-cost product based on improved decision making has likely achieved a(n) ________.

Strategic business objective

Regarding moral dimensions of the information age, ________ include(s) the issue of who can and will be held liable for harm done to property rights.

Accountability and control

According to the value chain model, employee recruiting, hiring, and training are considered a __________ activity of the firm.

Support

In 2019, global spending on information technology and information technology services was nearly _______.

$3.8 Trillion

The assumption that an MIS professor knows more about normalization than a student is an example of ________.

Organizational culture

Sending a copy of an airline boarding pass to your printer is an example of ________.

Output

Which of the following enables a company's business processes to be a source of competitive strength?

Business processes that allow the company to innovate or execute better than its rivals

How a company produces, delivers, and sells its products and services in the marketplace is called a(n) ________.

Business model

A collection of routines for producing goods and services is called a(n) ________.

Business process

The logically related tasks and behaviors that companies carry out to achieve a specific outcome are called ________.

Business processes

A large grocery chain has implemented a solution using superwide angle, low-light HD cameras that enable viewing and tracking products on the shelves in real time. Which of the following options BEST describes the effect of this technology on business?

Businesses are using information technology to achieve higher levels of operational efficiency.

________ are small text files loaded on a computer when a user visits websites.

Cookies

Which of the following options is a challenge to the sustainability of strategically implementing an information system?

Coping with competitors who retaliate and copy strategic systems

Businesses that collaborate and use social business often see benefits in productivity, quality, innovation, sales growth, and ________.

Customer service

A raw fact would be considered ________.

Data

The millions of product bar codes scanned at supermarket checkout counters everyday are examples of ________.

Data

________ businesses gather and sell personal information to businesses and government agencies.

Data broker

A(n) ________, such as a clerk, uses data for things such as scheduling.

Data worker

If almost all an organization's significant business relationships are digitally enabled, it would be called a(n) ________.

Digital Firm

________ refers to the principles of right and wrong that individuals use to make choices.

Ethics

_________ help businesses become more efficient by integrating functional business processes into a single information system that spans all business areas.

Enterprise resource planning (ERP) systems

Firms use a(n) ________ to coordinate their activities with other firms.

Extranet

Information systems can ________ the organization by empowering lower-level employees.

Flatten

According to your readings, ________ was able to link external suppliers, which allowed it to obtain more than 70 percent of parts from outside the organization.

Ford

The act that aims at protecting medical records is the ________.

HIPAA

________ include(s) the strategy and policies for using information technology within an organization.

IT governance

Regarding moral dimensions of the information age, ________ include(s) the issue of determining the data that individuals and organizations can protect.

Information rights and obligations

________ includes components that collect, process, store, and distribute information to support decision making and control in a business.

Information systems (IS)

________ includes hardware and software an organization needs to compete in the marketplace.

Information technology (IT)

In Europe, before data is gathered, ________ must be given by customers with knowledge of all the facts needed to make a rational decision.

Informed consent

Which of the following is NOT a strategic objective that drives business firms' investment in information systems?

Intellectual property management

The world's largest network is the ________.

Internet

Which of the following options has drastically reduced the costs of operating and transacting on a global scale?

Internet

A supply chain management system is considered a type of ________ system because it shares data across multiple organizations.

Interorganizational

Using Internet technology to create an internal system is called a(n) ________.

Intranet

Which of the following people are responsible for designing products or services and creating new knowledge for the firm?

Knowledge Workers

A job opening for someone who "has the ability to use analytical reasoning and relevant judgment to address customer service issues, as well as generate new ideas," would be best filled by a(n) ________.

Knowledge workers

________ deals with both behavioral and technical issues regarding information systems, and focuses on the development, use, and impact of systems by managers and employees.

Management information systems (MIS)

________ scans data and can help identify a man at a ticket counter who shares a phone number with a known terrorist.

NORA

According to the value chain model, technology is considered a ________ of the firm.

Support activity

Regarding moral dimensions of the information age, ________ include(s) the issue of what standards should we demand to protect the safety of society.

System quality

Which of the following options increases the strength of the market entrant force?

The availability of a younger workforce with the necessary knowledge and skills at an advantageous cost

Which of the following is NOT an example of a company's transaction processing system?

Walmart's internal email system

In most cases, a business ecosystem includes ________.

a few keystone firms

A web interface that presents integrated personalized business content delivered to senior managers is ________.

a portal

The doubling of computing power every 18 months has raised questions about the ________.

accuracy and reliability of information systems

An extranet is a system that shares data ________.

across multiple organizations

Transaction processing systems (TPS) are information systems that are ________.

associated with the elementary activities and transactions of the organization.

Based on your reading, information systems help businesses compete ________.

but do not guarantee a successful outcome

In many companies, the information systems department is headed by a(n) ________.

chief information officer (CIO)

Working together as a team to align a competitive strategy with the company's goals is an example of ________.

collaboration

A(n) ________ is used by senior managers to make decisions.

executive support system (ESS)

The power of the customer ________ if they have an easy time switching from one company (e.g., not having to pay an exit fee) to another.

grows

Downloading a Kindle e-book from Amazon, buying a computer online at Best Buy, and downloading a music track from Apple Music, are examples of how information systems help business processes by ________.

implementing entirely new business models

A virtual company uses ________ to link people, assets, and ideas.

networks

The observation that IT broadens the distribution of information, empowers lower-level employees, and increases management efficiency is an example of the _____________ effect of information technology on organizations.

organizational and behavioral

According to the value chain model, operations are considered a ________ of the firm.

primary activity

The behavioral approach to information systems includes ________.

psychology and sociology

A collaborative business culture is characterized by:

reliance on teams of employees to achieve and implement the results

A ________ consists of a networked system that can synchronize the value chains of business partners ________.

value web; within an industry