Info systems final

3 types of e-commerce

- business to consumer (B2C) -business to business (B2B) -consumer to consumer (C2C)

Four V's of Big Data

-Volume: scale of data -Variety: different forms of data -Velocity: analysis of streaming data -Veracity: uncertainty of data

acceptance testing:

provided the final certification that the system is ready to be used in a production setting.

_____ are tangible benefits of information systems

reduced workforce, lower outside vendor costs and increased revenue

the reduction of errors to 3.4 defects per million opportunities is central to the concept of:

six sigma

order the following steps in the systems development lifecycle in the correct sequence:

systems analysis, system design, programming, testing, conversion, production and maintenance.

the principal liaison between the information systems groups and the rest of the organization is a(n):

systems analyst

ERP plumbing

the operating system of a company, cost of doing business

a ____ is a method of interaction with a customer, such as telephone or customer service desk.

touch point

the total amount of digital information that can be transmitted through any telecommunications medium is measured in:

Bits per second

who makes implementation decisions of ERP

Exec.

running a java program on a computer requires

a java virtual machine to be installed on the computer

a KPI is:

a measure proposed by senior management

in a telecommunications network architecture, a protocol is:

a standard set of rules and procedures for control of communications in a network

shopping bots are not a form of intelligent agent, true or false?

false

_____ describes the practices and technologies used minimize the environmental effects of manufacturing and managing computing devices

green computing

EAS implementation challenges

highly expensive, deep seated technology changes, business process changes, organizational learning changes, switching costs, data standardization, consulting

data mining

historical/static, data warehouses, data marts, CRM. OLAP slice and dice, manual pattern discovery

the sarbanes oxley act:

imposes responsibility on companies and management to safeguard the accuracy of financial information.

pull model

make-to-order

a computerized system that performs and records, the daily dealings necessary to conduct business is classified as an: a. executive support system b. management level system c. decision support system d. transaction processing system

transaction processing system

the select operation:

creates a subset consisting of all records in the file that meet stated criteria

which of the following is NOT one of the "Four V's" of big data

Validity

you are the production manager for a manufacturer of bicycle parts. Which of the following tools or technologies would you use to improve production precision? a. value chain b. CAD software c. benchmarking d. industry best practices

d. CAD software

total cost of ownership components include costs for: a. downtime b. training c. support d. all of the above

d. all of the above

which of the following is not one of the four basic strategies a company can employ to deal with competitive forces? a. strengthen customer and supplier intimacy b. focus on market niche c. differentiate products d. compete on employee loyalty

d. compete on employee loyalty

which of the following would not be considered part of the implementation phase of problem solving? a. change management b. purchasing hardware for an information systems solution c. training an employee on new systems software d. evaluating a selection of software packages for implementing a new business process

d. evaluating a selection of software packages for implementing a new business process

a ______ is a dedicated computer in a client/server environment that hosts a DBMS.

database server

Unstructured decisions

decision maker must provide judgement to solve problem. novel, important, non-routine, no well-understood or agreed upon procedure for making them.

the first step in the four step model of business problem solving is:

identifying the problem

the final step in the four step model of business problem solving is:

implementation

in a hierarchal organization, the upper levels consist of:

managerial, professional, and technical workers

SFA modules in CRM systems would provide tools for:

managing sales prospect and contact information

when a firm provides a specialized product or service for a narrow target market better than competitors, they are using a ____ strategy.

market niche

customer relationship management systems typically provide software and online tools for sales, customer service and:

marketing

electronic computers and related software programs are the technical foundation, the tools and materials, of:

modern information systems

dashboard

near real time capability, production processes, call center volume, POS data, inventory, transaction volumes and GIS. Facebook ads, google analytics.

the trunk lines of the internet are typically owned by: a. the government b. I3 c. network service providers d. the ICANN Corp.

network service providers

_____ are intelligent techniques that parallel some aspects of the processing pattern of the biological brain and can learn.

neural networks

object-oriented development could potentially reduce the time and cost of writing because:

objects are reusable

Operational CRM vs. Analytical CRM

operational: sales, marketing, customer service, campaign management analytical: data mining, decision support, business intelligence, OLAP

all of the following are ways to improve quality except: a. improving products and services based on customer demands b. simplifying the production process c. implementing a new information system d. improving production precision

implementing a new information system

______ are intangible benefits of information systems

improved asset utilization, increased organizational learning, and improved operations

what type of device gathers data and converts them into electronic form for use by the computer?

input device

the three activities in an information system that produce the information organizations use to control operations are:

input, processing, output

Simon's four different stages in decision making are, in order from first to last:

intelligence, design, choice, and implementation.

supply chain management systems are one type of _____ because they automate the flow of information across company boundaries. a. KMS b. enterprise system c. MIS d. interorganizational system

inter-organizational system

the act of engaging consumers in a dialog that dynamically adjusts the experience to the individual describes which dimension of e-commerce technology?

interactivity

a VPN:

is an encrypted private network configured within a public network

which of the following describes a Silo?

isolated

why is overstocking warehouses not an effective solution for a problem of low availability?

it increases your inventory costs

the method of slicing digital messages into parcels, transmitting them along different communication paths, and reassembling them at their destinations is called:

packet switching

a PERT chart

portrays a project as a network diagram consisting of numbered modes that represent tasks

the logical view of a database

presents data as they would be perceived by end users

a field identified in a table as holding the unique identifier of the tables records is called the:

primary key

_____ refers to the application of knowledge, skills, tools, and techniques to achieve specific targets within specified budget and time constraints.

project management

the development and use of methods to make computer systems resume their activities more quickly after mishaps is called:

recovery oriented computing

the type of logical database model that treats data as if they were stored in two-dimensional tables is the:

relational DBMS

Structured decisions

repetitive and routine, involve definite procedure for handling them so do not have to be treated as new

in a direct cutover conversion strategy, the new system:

replaces the old one at an appointed time

which process develops a detailed description of the functions that a new information system must perform?

requirement analysis

analysis of an information system that rates the likelihood of a security incident occurring and its costs is included in a(n):

risk assessment

which of the following refers to the ability of a computer, product, or system to expand to serve a larger number of users without breaking down?

scalability

the three principal levels of hierarchies within a business organization are:

senior management, middle management, operational management

systems design:

specifies how the new system will fulfill the information requirements

eBusiness

strategies that incorporate the use of internet technologies to accomplish corporate objectives

operational management typically makes which type of decision?

structured

to what competitive force did the printed encyclopedia industry succumb?

substitute products or services

which of the following types of computer is used for weather forecasting?

supercomputer

a network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a:

supply chain

_____ systems integrate and share information from suppliers, manufacturers, distributers, and logistics companies.

supply chain management

the device that acts as a connection point between computers and can filter and forward data to a specified destination is called a(n):

switch

instant messaging, videoconferencing, and shared screens are all examples of ______ collaboration tools.

synchronous

software that manages the resources of the computer is called:

system software

_____ technology allows a videoconference participant to give the appearance of being present at a location other than his or her true physical location

telepresence

eCommerce

the activities that support eBusiness strategies, use of the internet and web to transact business

the quality of ubiquity, as it relates to e-commerce, is illustrated by:

the availability of the internet everywhere and anytime.

in client/server computing, the client is:

the computer that acts as the user point of entry

a scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the assembly line best describes a _____ strategy.

just in time

expert systems model human knowledge as a set of rules that collectively are called the:

knowledge base

engineers and architects are an example of?

knowledge workers

one impediment (hinderance or obstruction) to aligning IT infrastructure to architecture is? a. customer feedback b. competition c. legacy system d. TPS system

legacy system

M-commerce

location baed services and applications (geosocial services, geoadvertising, geoinformation)

executive support systems are information systems that support the:

long-range planning activities of senior management

compared to traditional goods, digital goods incur:

lower distribution costs

changes in hardware, software, documentation, or production to a production system, correct errors, meet new requirements, or improve processing efficiencies are:

maintenance

push model

make-to-stock

the internet raises the bargaining power of customers by:

making information available to everyone

KPI (key performance indicator)

management driven measurements

a ______ is an activity at which a firm excels as a world-class leader.

core competency

CRM (customer relationship management)

-capture and integrate customer data from all over the organization -consolidate and analyze customer data -distribute customer information to various systems and customer touch points across enterprise -provide single enterprise view of customers

types of AI (artificial intelligence)

-expert systems: model human knowledge as a set of rules that are collectively called the knowledge base. inference engine searches through the rules to find solutions. -case based reasoning: knowledge and past experiences of human specialists are represented as cases and stored in a database for later retrieval. system searches for stored cases with problem characteristics similar to new one, finds closest fit, and applies solutions of old case to new case. -fuzzy logic: rule based technology that represents imprecision in categories by creating rules that use approximate or subjective values.

components of CRM

-sales force automation: sales prospect and contact information, sales quote generation capabilities -customer service: assigning and managing customer service requests, web-based self service capabilities -marketing: capturing prospect and customer data, scheduling and tracking direct- marketing mailings or e-mail, cross-selling

eBay is an example of

C2C e-commerce

ERP largest expense

consulting / support services

the main challenge coming to microsoft's office software suite will be: a. open-source, linux-based suites such as StarOffice b. Web-based productivity software such as google apps c. mainframe software d. in-house, custom software created using open source web services

web based productivity software such as google apps

a network that covers entire geographical regions is most commonly referred to as a:

wide area network

an independent computer program that copies itself from one computer to another over a network is called a:

worm

which of the following is a type of optical disk storage?

CD-ROM

_____ systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention. a. CRM b. MIS c. ESS d. CPS

CRM

using numerous computers to inundate and overwhelm the network from numerous launch point is called a(n) _____ attack. a. DDoS b. ADoS c. SQL injection d. phishing

DDoS

what service converts IP addresses into more recognizable alphanumeric names? a. HTML b. DNS c. IP d. HTTP

DNS

A state of integrated software modules for finance and accounting, human resources, manufacturers, and production, and sales and marketing that allows data to be used by multiple functions and business processes best describes:

ERP systems

geoadvertising sends ads to users based on their

GPS location

a ______ shows each task as a horizontal bar whose length is proportional to the time required to complete it.

Gant chart

a ______ is a detailed list of questions submitted to external vendors to determine how well they meet the organizations specific requirements

RFP

in order to manage their relationship with an outsourcer, technology service provider or cloud provider, firms need a contract that includes a(n): a. TCO b. SOA c. SLA d. API

SLA

the most prominent data manipulation language today is:

SQL

which protocol is the internet based on? a. TCP/IP b. FTP c. packet-switching d. HTTP

TCP/IP

within a corporate information services department, the task of creating the physical database and its logical relations are responsibilities of the ______ function. a. database administration b. data administration c. server administration d. data modeling

a. database administration

the internet of things provides:

all of the above

virtualization:

allows for higher utilization of individual servers

linux is:

an example of open source software

Analyzing customer buying patterns is an example of:

analytical CRM

in a parallel conversion strategy, the new system:

and the old are run together

what is the primary benefit of using information services to enhance business processes?

automate manual processes

poor business processes is an example of the _____ dimension of business problems. a. management b. organizational c. people d. infrastructure

b. organizational

in a table for customers, the information about a single customer would reside in a single: a. field b. row c. column d. table

b. row

the most successful solutions or methods for achieving a business objective are called:

best practices

the value of big data comes from

big datasets provide more patterns and insights than smaller ones

safety stock

buffer for lack of flexibility in supply chain

a distortion of information about the demand for a product as it passes from one entity to the next across the supply chain is called the ____ effect.

bullwhip

DSS and MIS are also referred to as ______ systems: a. business information b. business intelligence c. executive support d. business model

business intelligence

tools for consolidating, analyzing, and providing access to vast amounts of data to help users make better business decisions are known as:

business intelligence

an example of raw data from a national chain of automobile stores would be: a. average of 13 toyotas sold daily in kentucky in 2007 b. 300 toyota RAV4s sold during fourth quarter 2007 in kentucky c. 1 toyota RAV4 sold january 7th, 2008 in louisville, kentucky- $28000 d. annual sales of toyota RAV4s increased 2.4%

c. 1 toyota RAV4 sold january 7th, 2008 in louisville, kentucky for $28000

which of the following is NOT one of the competitive forces of Porter's model? a. suppliers b. other competitors c. external environment d. customers

c. external environment

electronic data are more susceptible to destruction, fraud, error, and misuse because information systems concentrate data in computer files that: a. are easily decrypted b. can be opened with easily available software c. may be accessible by anyone who has access to the same network d. are unprotected by the up-to-date security systems

c. may be accessible by anyone who has access to the same network.

in cloud computing, rapid elasticity refers to: a. the ability to store more information on a server b. the ability to move data from system to system quicker c. the ability of computing resources to be quickly altered to meet demand d. the ability to recover crashed systems faster

c. the ability of computing resources to be quickly altered to meet demand

you use ____ to predict when a computer hardware system becomes saturated.

capacity planning

benchmarking:

compares the efficiency and effectiveness of your business processes against strict standards

an information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support: a. decision making and control in an organization b. communications and data flow c. managers analyzing the organizations raw data d. the creation of new products and services

decision making and control in an organization

_____ support making decisions that are unique, rapidly changing, and not easily specified in advance?

decision support systems

a company organizations and processes for distributing and delivering products to the final customers is the:

downstream portion of the supply chain

the use of digital technology and the internet to execute the major business processes in the enterprise is called:

e-business

buying or selling goods over the internet is called:

e-commerce

the six important business objectives to information system investment include all of the following except: a. competitive advantage b. employee morale c. improved decision making d. survival

employee morale

what is the most important benefit of an enterprise application?

enabling business functions and department to share information

an information system can enhance core competencies by:

encouraging the sharing of knowledge across business units

a firewall allows the organization to:

enforce a security policy on data exchanged between its network and the internet

these systems are designed to support organization-wide process coordination and integration

enterprise applications

Which of the following is NOT true about enterprise systems:

enterprise software is expressly built to allow companies to mimic their unique business practices

management can control the development of end user applications in part by:

establishing standards for project requirements

a third-party net marketplace that connects many buyers and suppliers for spot purchasing is called:

exchange

which of the following types of systems could be used to enable different firms to work collaboratively on a product?

extranet

BPM is considered concluded when the new processes are both implemented and accepted, true or false?

false

senior management is responsible for directing the day to day activities of the business, true or false?

false

public key encryption uses 4 keys, true or false?

false it uses 2 keys

a systems analysis includes a _____ that is used to determine whether the solution is achievable from a financial, technical, and organizational standpoint.

feasibility study

data mining is a tool for allowing users to:

find hidden relationships in data

output: a. is feedback that has been processed to create meaningful information b. is information that is returned to appropriate members of the organization to help them evaluate the input stage c. transfers raw data to the people who will use it or to the activities for which it will be used d. transfers processed information to the people who will use it or to the activities for which it will be used

transfers processed information to the people who will use it or to the activities for which it will be used

DBMS simplify how end users work with databases by separating the logical and physical views of the data, true or false?

true

Mass customization allows a company to offer individually tailored products using the same production resources as mass production, true or false?

true

VoIP technology delivers voice information in digital form using packet switching, true or false?

true

a business model describes how a company produces, delivers, and sells a product or service to create wealth, true or false?

true

a cross functional business process requires information to be shared between different business departments, true or false?

true

biometric authentication is the use of physical characteristics such as retinal images to provide identification, true or false?

true

dashboards and scorecards are visual interfaces used to make firm information easier to review quickly, true or false?

true

hypertext markup language specifies how text, graphics, video, and sound are placed on a document, true or false?

true

in high-velocity automated decision making, humans are eliminated from the decision chain, true or false?

true

one form of spoofing involves forging the return address on an e-mail so that the email message appears to come from someone other than the sender, true or false?

true

supply chain inefficiencies can waste as much as 25 percent of a company operating costs, true or false?

true

disintermediation

typical distribution channel has several intermediary layers, taking a layer out of the distribution channel, get rid of the wholesaler and go directly to the retailer.

_____ integrate(s) disparate channels for voice communications, data communications, instant messaging, e-mail, and electronic conferencing into a single experience.

unified communications

where there is no well understood or agreed on procedure for making a decision it is said to be:

unstructured

deciding whether to introduce a new product line is an example of an:

unstructured decision

which of the following features is the main reason an enterprise system helps a business improve decision making?

up-to-the-minute data sharing

a company suppliers, suppliers suppliers, and the process for managing relationships with them is the:

upstream portion of the supply chain

intranets: a. based on mainframe technology b. are multiple networks joined together c. are typically used to communicate with the business's trusted vendors d. use internet technology for a private company network

use internet technology for a private company network

predictive analytics

use statistical analytics and other techniques, extracts information from data and uses it to predict future trends and behavior patterns

all of the following are analytic functionalities that BI systems deliver except:

user interface

OLAP is a tool for enabling

users to obtain online answers to ad hoc questions in a rapid amount of time by viewing the same data in different ways using multiple dimensions

a virtual company:

uses the capabilities of other companies without being physically tied to those companies

a data _____ stores current and historical data of potential interest to decision makers throughout the company.

warehouse