INFO360 Final - Gordon Bloom
______________ is output from an IS that is returned to key people to help them evaluate or refine inputs for the system.
Feedback
What are the 5 steps (in sequence) of BPM?
1. identify the processes for change, 2. analyze existing processes, 3. design a new process, 4. implement new process, 5. continuous measurement
What are the 4 generic IS strategies for dealing with competitive forces?
1. low-cost leadership, 2. product differentiation, 3. focus on market niche, 4. strengthening customer/supplier intimacy
What is used in industries to create solid objects, layer by layer, from specifications in a digital file?
3-D printing
What most accurately describes an IS?
A set of components that gather, analyze, store, and utilize (or distribute) information to make better decisions for a firm
What attempts to improve business processes to enhance competitiveness?
BPM (business process management)
ESS, DSS and MIS systems all fall under the generic term of _____________ _____________ systems as they help with the decision-making process
Business intelligence
_______ _______ _______ is a business process improvement model which is most known and used when dramatic change is needed to gain improvements in productivity and efficiency.
Business process reengineering
Which terms refers to the strategized steps and activities that are coordinated within an organization?
Business processes
A domestic exporter strategy is characterized by what type of business strategy?
Centralization
A ____________ is a senior manager who oversees the use of IT in the firm.
Chief Information Officer (CIO)
Many companies have social networks that gather and use information from customer and employees, thus creating an important role for the __________________________ officer to coordinate the protection of all data
Chief privacy officer (CPO)
When a leading discount store's database was breached, a lot of attention was on the company's ____________________ officer, who is specifically responsible for training employees about security.
Chief security officer (CSO)
What is emerging as a major business area of innovation that offers a flexible collection of computers on the internet that can perform tasks previously performed on corporate computers?
Cloud Computing
A ___________ is a social website that allows groups to meet together and share knowledge about a specific area like coins, space or stamps.
Community
Michael Porter developed the ___________ __________ model, which emerged as a leading model for better understanding the important concept of competitive advantage.
Competitive forces model
After you purchase a product on a retailer's website, you receive a customer satisfaction survey. The survey primarily relates to which business objective?
Customer and supplier intimacy
In its simplest form, ______ represents streams of raw facts with limited usefulness until organized
Data
A single screen of graphs or charts of key performance indicators is known as a ________ ___________.
Digital dashboard
________ _________ are the people or groups, both internal and external to the organization, for whom applications are developed.
End users
What system provides charts and graphs to assist senior management make non-routine decisions?
Executive support systems (ESS)
TRUE OR FALSE: Business processes is an information technology tool that managers use to cope with change and complexity
FALSE
TRUE OR FALSE: Human resources management is an example of a primary activity in the value chain.
FALSE
TRUE OR FALSE: Solution analysis is a step in the problem solving process.
FALSE
TRUE OR FALSE: The IS department in an organization is responsible for maintaining business processes.
FALSE
A popular business organization that has a product/service created in the home country and distributes the same products worldwide is known as a:
Franchiser
Which strategy has the product created, designed, financed, and initially produced in the home country but relies heavily on foreign personnel for further production, marketing, and human resources (while nonetheless, local production of some items, local marketing and local recruitment of personnel are required)?
Franchisers
During which step of the BPM process do managers need to determine what business processes are the most important and how improving these processes will help business performance?
Identify processes for change
The BPM step which addresses the question of which processes need to be addressed is:
Identifying processes for change
Information systems, management information systems, information technology, information management and computer information systems are often confused with one another. Which of these focuses primarily on hardware and software?
Information technology
Which term refers to all of the hardware and software that a firm needs to use to achieve its business objectives?
Information technology
____________ _____________ systems are designed to capture critical processes, procedures and experience to ensure this critical content isn't lose when someone leaves the organization.
Knowledge management systems (KMS)
Which field deals with behavioral issues as well as technical issues surrounding the development, use, and impact of IS used by managers and employees in a firm?
Management information systems
What focuses on providing reports on current business performance to middle managers to help them make sound business decisions?
Management information systems (MIS)
In the past 5 years, which field has undergone the most change b/c of technology?
Marketing
Which business strategy does this describe: Concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries.
Multi-national strategy
Which force in Porter's competitive forces model is concerned with entry barriers?
New Market Entrants
What is a business driver that focuses on ways to achieve better efficiencies to increase profits?
Operational excellence (think of walmart)
What are the 3 dimensions of IS?
Organizations, people and information technology
Regarding dimensions of business problems, a lack of properly trained employees is considered a ________ dimension.
People dimension
Which type of activity within the value chain model is directly related to the production and distribution for a firm's products and services?
Primary activities
Which term refers to converting raw data into a more meaningful form?
Processing
What term refers to the use of social networking to extend a business' collaboration efforts in order to engage and connect better with employees, suppliers and customers?
Social Business
Which force in Porter's competitive forces model would describe an organization that loses customers due to its product prices being too high?
Substitute products/services
What system is an interorganizational system that provides a seamless flow of information to both suppliers of raw materials as well as to customers?
Supple chain management system
If a business competitor introduces an effective product or service (i.e. when citibank first introduced the ATM), your need to follow is considered an example of which business driver?
Survival
___________ ___________ are information systems professionals who help bridge the relationships between technical specialists and end users to identify requirements for improved systems.
Systems analysts
The philosophy that quality should be the responsibility of everyone that works in a firm and every business unit is best known as what?
TQM (total quality management)
Collaboration is essential to ___________, who have a specific mission and need to work together to complete specific tasks to achieve their mission.
Teams
What has helped level the playing field for companies wanting to do business globally?
The internet
____________ ____________ systems focuses on day-to-day operations of a business including managing sales, payroll and receipts.
Transaction processing systems (TPS)
________ is a service provided by the internet that uses universally accepted standards for storing, retrieving, formatting and displaying information in a page format. a) The World Wide Web b) an extranet c) FTP d) email e) HTML
a) The World Wide Web
The practice in law-governed societies in which laws are known and understood, and there is an ability to appeal to higher authorities to ensure that the laws are applied correctly is called: a) due process b) liability c) the courts of appeal d) responsibility e) accountability
a) due process
Which of the following types of systems could be used to enable different firms to work collaboratively on a product? a) extranet b) CRM c) DSS d) KMS e) intranet
a) extranet
Which of the following is NOT a career focus that needs and understanding of how IS help firms achieve major business objectives? a) literature b) accounting c) finance d) marketing
a) literature
When a firm provides a specialized product or service for a narrow target better than competitors, they are using a __________ strategy. a) market niche b) mass customization c) process efficiency d) product differentation e) market transparency
a) market niche
Converting raw data into a more meaningful form is called: a) processing b) capturing c) inputting d) organization e) feedback
a) processing
Business firms invest heavily in IS to achieve 6 strategic business objectives. Which of the following is NOT one of them? a) technological superiority b) new products, services, and business models c) operational excellence d) customer and supplier intimacy
a) technological superiority
A computerized system that performs and records the daily activities necessary to conduct business is classified as a(n): a) transaction processing system b) management-level system c) decision support system d) executive support system e) business intelligence system
a) transaction processing system (TPS)
The enormous volume of data generated by internet activity, such as web traffic, email and social media is called: a) IoT b) Big data c) cloud computing d) business intelligence e) the mobile digital platform
b) Big data
The introduction of new information technology has: a) a dampening effect on the discourse of business ethics b) a ripple effect, raising new ethical, social and political issues c) no impact d) a beneficial effect for society as a whole, while raising dilemmas for customers e) a waterfall effect in raising ever more complex ethical issues
b) a ripple effect, raising new ethical, social and political issues
Which of the following is NOT one of the 5 steps discussed in the chapter as a process for analyzing an ethical issue? a) identify the options you can reasonably take b) assign responsibility c) identify the stakeholders d) identify the potential consequences of your options e) identify and clearly describe the facts
b) assign responsibility
Employees that assist with paperwork at all levels of the firm are called: a) senior managers b) data workers c) knowledge workers d) operational management e) service workers
b) data workers
The goal of social commerce applications is to: a) harness collective knowledge to generate new ideas b) share opinions about purchasing products or services c) upload and share business documents d) connect through personal and business profiles e) use social media to connect with customers
b) share opinions about purchasing products or services
Which of the following describes the Solution Design step in the 4-step model of problem solving? a) solution design involves managing change as the system is introduced into the organization and measuring the outcome b) solution design involves creating several alternative solutions to the problem c) solution design entails selecting the best solution, taking into acct the cost and the available resources and skills in the business d) solution design involves purchasing or building hardware and software, testing the software and providing employees with training and documentation
b) solution design involves creating alternative solutions to the problem
The organization dimension of IS consists of what? a) networking/telecommunications technology, including the internet b) computer hardware, software and data management technology c) the organization's hierarchy, functional specialties, business processes, culture and political interest groups d) training, job attitudes and management behavior
b) the organization's hierarchy, functional specialties, business processes, culture and political interest groups
A _____________ is a collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively. a) supply chain b) value web c) consortia d) value chain e) business network
b) value web
What are the four steps (in sequence) involved in the problem-solving process? a) 1. problem identification, 2. solution analysis, 3. solution design, 4. implementation b) 1. problem identification, 2. solution design, 3. solution evaluation and choice, 4. closure c) 1. problem identification, 2. solution design, 3. solution evaluation and choice, 4. implementation d) 1. problem identification, 2. solution evaluation and choice, 3. solution design, 4. implementation
c) 1. problem identification, 2. solution design, 3. solution evaluation and choice, 4. implementation
_________ support making decisions that are unique, rapidly changing and not easily specified in advance. a) MIS b) TPS c) DSS d) KWM e) ESS
c) DSS (decision support system)
The most successful solutions or methods for achieving a business objective are called: a) benchmarks b) best processes c) best practices d) core processes e) value webs
c) best practices
A firm that locates all systems development and operations at its headquarters is using a __________ system configuration. a) networked b) decentralized c) centralized d) unilateral e) virtual
c) centralized
Which of the following is the first step in BPM? a) improve design quality and precision b) reduce cycle time and simplify the production process c) identify processes for change d) extend the value chain e) identify synergies
c) identify processes for change
The ethical "no free lunch" rule states that: a) If an action is not right for everyone to take, it is not right for anyone to take b) one can put values in rank order and understand the consequences of carious courses of action c) if something someone else has created is useful to you, it has value, and you should assume the creator wants compensation for this work d) if an action cannot be taken repeatedly, then it is not right to be taken at any time e) one should take the action that produces the least harm or incurs the least cost
c) if something someone else has created is useful to you, it has value and you should assume the creator wants compensation for this work
The final step in the four-step model of business problem solving is: a) outcome b) feedback c) implementation d) employee retraining e) change management
c) implementation
An IS can enable a company to focus on a market niche through: a) tightening linkages with suppliers b) complex trend forecasting c) intensive customer data analysis d) tailoring products to the client e) intensive product trend analysis
c) intensive customer data analysis
________ consists of detailed, pre-programmed instructions that control and coordinate the computer hardware components in an IS. a) programming b) data management technology c) software d) enterprise applications e) business intelligence
c) software
The idea that the more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output, is referred to as: a) supply and demand b) virtual economics c) the law of diminishing returns d) the point of no return e) inelasticity
c) the law of diminishing returns
When a firm does something in which it is a world-class leader, that activity would be considered a _______ ________ for the company.
core competency
A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of a/an: a) CRM system b) KMS c) TPS d) MIS e) ESS
d) MIS (management information system)
A firm that must invest in a new IS in order to comply with federal legislation is investing to achieve which of the following business objectives? a) Customer intimacy b) Operational excellence c) Improved decision making d) Survival e) New products
d) Survival
Which of the following is NOT an example of the IS skills and knowledge essential in business careers? a) skills in information analysis and business intelligence b) the ability to work with technology specialists and other business professionals in designing and building systems c) an understanding of how IS help firms achieve major business objectives d) an understanding of the declining role of databases
d) an understanding of the declining role of databases
The use of digital technology and the internet to execute the major business processes in the enterprise is called: a) enterprise applications b) KWM c) e-commerce d) e-business e) MIS
d) e-business
Which of the following is not one of the practices added in 2010 by the FTC to its framework for privacy? a) firms should build products and services that protect privacy b) firms should adopt privacy by design c) firms should require consumer consent and provide clear options to opt out of data collection d) firms should limit the length of time that any personal data is stored to six months or less e) firms should increase the transparency of their data collection
d) firms should limit the length of time that any personal data is stored to six months or less
The first step in the model of business problem solving discussed in the chapter is: a) evaluating possible solutions to the problem b) interviewing the people involves in the problem c) assigning the problem to a problem solver d) identifying the problem e) outlining the problem's cause
d) identifying the problem
The 3 activities in an IS that produce the information organizations use to control operations are: a) data analysis, processing and feedback b) information, data and processing c) input, output and feedback d) input, processing and output e) information, research and analysis
d) input, processing and output
Engineers and scientists are examples of: a) middle management b) operational management c) senior management d) knowledge workers e) production workers
d) knowledge workers
Perhaps the most frequent error in problem solving is: a) being too doubtful b) not being aware of personal limitations c) following a rote pattern of decision making d) rushing to judgement about the nature of the problem e) failing to consider all dimensions of a problem
d) rushing to judgement about the nature of the problem
Which of the following can force a business and its competitors to compete on price alone? a) multiple competing suppliers b) high product differentiation c) poor process efficiency d) transparent marketplace e) demand control
d) transparent marketplace
___________ provide information to coordinate all of the business processes that deal with customers in sales, marketing and service to optimize revenue, customer satisfaction and customer retention. a) CPS b) MIS c) ESS d) TPS e) CRM systems
e) CRM systems (customer relation management)
Seeing quality as the responsibility of all people and functions in an organization is central to the concept of: a) benchmarking b) cycle time reduction c) quality control d) six sigma e) TQM
e) TQM (total quality management)
Which of the following is the best definition of an IS? a) a set of detailed programmed instructions that transform raw data into information b) a global network that uses universal standards c) computers, keyboards, printers and telecommunication devices d) physical devices and software that can be connected to share voice, data, images, sound and video e) a set of interrelated components that collect or retrieve, process, store, and distribute information to support decision making and control in an organization
e) a set of interrelated components that collect or retrieve, process, store and distribute information to support decision making and control in an organization
All of the following are the current key technology trends raising ethical issues except: a) data analysis advancements b) advances in networking technology c) data storage improvements d) increase in use of mobile devices e) increase in data quality
e) increase in data quality
Suppliers, customers, employees, products and services, and _____________ are the five basic components with which businesses must deal. a) technology b) the environment c) sales and marketing d) manufacturing and production e) invoices and payments
e) invoices and payments
When the output of some units can be used as inputs to other units, or if two organizations pool markets and expertise that result in lower costs and generate profits, __________ are created. a) value webs b) core competencies c) benchmarks d) value chains e) synergies
e) synergies
Amazon.com is an example of ____________ _____________ because it sells products over the internet.
electronic commerce (e-commerce)
When talking about changes related to information technology, the text identifies 3 interrelated changes that are responsible for the bulk of innovations. These include the mobile digital platform, the growth of cloud computing and the ____________________?
growing use of Big data
A key benefit of collaboration is ______________, which focuses on deriving better and more unique ideas for products and services.
innovation
Six sigma is a specific measure of ________, representing ________ per million opportunities.
quality; 3.4 per million
___________ commerce is a way for individuals to provide feedback and reviews about products and services.
social commerce
The ____________ model consists of IS that enhance competitiveness at the industry level by promoting the use of standards and industry-wide consortia, and by enabling businesses to work more efficiently with their value partners.
value web model
