Information Systems Management

Multi-core Processor

A chip with multiple, independents, CPUs

Operating System Software Utility Software Application Software

3 Software Categories

Input, output, process and storage

4 basic operations in the computer's information processing cycle:

Dumb Client

A ____ terminal is for input and output, while a ______ can also process instructions

Transaction Processing

A _______ _________ System is a computer system that tracks transactions required to run a business. Highly structured, with predefined rules, provides critical information to other departments and systems within the organization.

Analytical

A data warehouse is considered an _______ database

Denial of Service or DOS attack

A loss of access created by cut cables or power services, malware, hoaxes, bots and botnets, smurf attacks, XYN floods, DNS poisoning or outright hijacking or redirecting of services.

Vertical Market Software

A payroll system is an example of : (specific purpose software)

Software

A set of machine readable instructions that direct a computer.

Database

A set or collection of data that is centrally located in electronic format, organized in tables and easily searchable.

Microcomputers

A small computer that contains a microprocessor as its central processor. Lower IT costs, user flexibility and computer power, replaced mainframes

LAN (Local area network)

A type of computer network that connects computer systems of an organization or the floor of a building.

WAN (Wide Area Network)

A type of computer network that typically connects smaller networks creating larger networks. Connected through wifi.

Major reasons a firm would invest in information systems

Achieve operational excellence. Develop new products and services. Attain customer intimacy and service. Improve decision making. Promote competitive advantage. Ensure long-term survival. Develop strong relationships with suppliers.

Vertical

An accounting software application is a ________ application because it is designed for a specific function, department, or industry.

Executive Information System

An example of an ________ __________ _________ is a digital dashboard, which displays charts and graphs showing up-to-the-moment performance indicators on sales, profit, expenses, and inventory on an executive's computer.

Microprocessor

An integrated circuit responsible for a computer's instruction cycle

VoIP

Audio or video calls

Six hardware categories

CPU (hardware), Primary Storage, Secondary Storage, Input Devices, Output Devices, Communication Devices

LAN

Connecting devices within the same building

Bluetooth

Connecting personal devices within one room

Bus

Connection and data transfer between the computer components. The _________ bus connects motherboard components to the computer, to the CPU.

Domain Name System

Converts domain names to IP addresses

Marketing

Customer Relationship Management beings with _____ to earn customers.

Future

Decision Support systems (DSS) are most concerned with understanding how business decisions will impact the ________.

Sales and Marketing Production and Operations

The four major business functions provided by information systems include : Accounting and Finance, Human Resource, _____ __ ______, __________ _____ _________

IT infrastructure, security, E-business and integration

The four primary information technology areas of focus

Moore's Law transistors

The number of __________ in an integrated circuit doubles every two years

Telecommunications

The process of exchanging information between various entities over electrical, electromagnetic or digital networks. (Wireless)

planning, analysis, design, implementation, maintenance and technology

The seven stage of system analysis

Analysis, Design, Implementation

The three phases in system analysis

People, Technology

The two primary lines for defense are through ___ first and ___ second.

Political Microtargeting

The use by political parties and election campaigns of direct marketing datamining techniques that involve predictive market segmentation (aka cluster analysis).

People, Processes, networks, data, hardware, software

There are six components of a computer based information system needed to implement important business tasks. List them.

TPS (Transaction Processing Systems)

This IS automates and records routine business transactions that are too tedious and monotonous for front-line employees to process manually in an effective and efficient manner.

DSS ( Decision-Support System) Upper

This IS focuses on supporting all phases of specific decision-making processes and procedures for arriving at a solution. While MIS are generally applied to structured problems at the organizational level, ___ are often developed to handle unstructured problems at all levels (i.e., single user, group, or organization). Middle to _____ level managers.

MIS (Management Information Systems)

This IS provides information that guides managers with tactical decisions and predictions for future business performance. What-if scenarios are used to create decision-making process simulations to assist with potential changes in the short-to-medium term business direction (i.e., 1 to 2 years), which is the focus of mid-level management.

MIS (Management Information Systems) Lower

This IS provides performance reports based on the results from transaction processing systems, such as product cost data, sales data, and expense data. Servers _____ to middle managers.

TPS (Transaction Processing Systems)

This type of information system collects, stores, updates and retrieves transaction data within an organization. It is ran by non-managerial employees and handles operational decisions.

Information Processing Analytic Processing Data Mining

Three main types of data warehouse applications

Authentication and authorization Prevention and Resistance Detection and Response

Three primary areas for security

Utility

Type of software that performs periodic system maintenance activities, such as virus detection, storage space consolidation, backup and recovery, etc.

Customer Relationship Management Systems (CRM)

Use technology to merge marketing with business processes to strengthen customer relationships and organize customer information.

Router

Used to link computers so they can share resources and information

HTTP

Web browser downloading pages from a server

Intranet

When a company provides limited access to certain components of their internal network of suppliers to monitor inventory levels and quality issues.

Radio

Wireless communication is transmitted over ______ waves.

WAP

Wireless network security is improving because of the new security protocol called ___

RAM

___ get instructions from ROM to launch the operating system during bootup

MIS DSS

___ typically replace the decision maker by making automatic decisions. In contrast, ___ support the entire decision-making process, but the actual decision is ultimately made by a human.

DSS

___ use information from both the transaction processing systems and the management information system, along with external factors such as stockholders requirements, regulations, product pricing, and competition. Examples of decisions that might be made at this level are "What types of products should our company be making in five years?" and "Which shipping method should we use to maximize profit and maintain our current customer service?"

Open-source

______ _______ software is software whose source-code is freely available to developers and users.

Intranet, Extranet

______ means internal. _______ means external.

Proprietary software

_______ ______ is software where source code development and access is controlled by the developer and typically requires users to purchase a license prior to use.

Open Source

_______ __________ software is free and available to anyone who wants it. Available for viewing and modifying of the source code. Also compatible with many types of hardware

Tuples

_______ are ordered lists of values and are used for grouping and organizing data. _______ can be used to represent related data that belong together, such as student records, and are used in database relational models.

TCP/IP

_______, which defines how data are relayed between networks, is the Internet standard.

Bluetooth

_________ is a benefit to business because it is wireless, allows for easier communication, and is very easy to configure.

Simulation

__________ software simulates actual systems and is typically used for training, entertainment, or research.

EIS (Executive Information Systems) summarized

___________ __________ ___________ are a specific class of DSS that support the strategic decision-making process of top-level executives. These systems incorporate ____________ information from decision support systems and management information systems, along with external factors to forecast and analyze trends.

Organizational knowledge

____________ _____________ is the result of people using systems to generate, manage, and use information to achieve organizational goals.

Application

_____________ software is a set of one or more programs that allows a computer user to perform a group of coordinated activities, functions, or tasks.

Personalization and Marketing

a key e-commerce process that tracks individual customers and creates profiles to adjusts to unique customer needs

Horizontal

applications are more popular and general purpose, such as word processing software.

Copyright

Designed to secure creative expressions

DMCA

Digital Music Copyright Act

4 EDMT EIS, DSS, MIS, TPS

Each type of computer based information system is used for different types of decision making and by a different group of employees or managers. There are __ types. From highest to slowest, what is the abbreviation?

Timeliness, Accuracy, Completeness, Consistency, Uniqueness

Five common characteristics of high quality information, ranked in order of importance.

Examples of storage technologies

Flash drives, hard drives and magnetic disks

Production and Operations

Functions range from receiving raw material to shipping finished goods or from production itself to equipment maintenance

information technology

Hardware, software, data, and networks make up ___________ __________

Broadband

Has enabled data, voice and video to be combined and transmitted over a network through a process known as convergence.

Domain Name URL IP Address HTTP

If you want to visit the Barnes & Noble website, you will type the _____ _____ of barnesandnoble.com in the ____ of your web browser. The DNS will convert barnesandnoble.com into ___ _________ and you will use the _______ protocol to communicate with the world wide web.

Primary and secondary

In computer science, in what two classes is storage composed.

3,7

In system analysis there are __ phases and __ stages

Data Information

Information systems accept ____ as input and process it into ____ as output.

Peripherals

Input and output devices

Input Components

Keyboard, Mouse, Microphone, etc.

Structured Decisions

Line level managers and nonmanagement employees typically make _____ _______

Harddrive

Long term storage in a computer.

Malware

Malicious software applications, utilities are merely code, which could be a virus, Trojan horse, worm or spyware.

Horizontal

The IS function is _________ in structure and its success depends on its cooperation and relationship with the other functions in an organization.

7

The Systems Development Life Cycle (SDLC) consist of __ stages

Sniffing

The act of intercepting network traffic.

Server

Manages network resources and services

MAN

Metropolitan Area Network - The middle ground network coverage

Application

Microsoft Office is an _________ suite that includes the Excel and Word application software.

Semi-structured

Middle managers more commonly make _____ decisions

Output Components

Monitor screens, speakers, printers

Backplane

Motherboard and _______ are used synonymously

TPS (Transaction Processing Systems)

One of the earliest types of IS, developed to decrease costs, decrease processing time, and increase accuracy.

End Users

People are the most important component of an information system (IS) and their requirements are the primary reason IS are developed. Typically, ____ _____ are the people who directly interact with the IS on a regular basis (e.g., daily) and use the information produced to get their work done.

Marketing and Sales

Planning, promoting, and selling of goods and services to satisfy customer needs and the objectives of the organization

Data Warehouse

Repositories of data from several sources that are primarily used for reporting and for analysis in order to increase business intelligence and improve business decision making.

SOX Act (Formed in 2002)

Requires organizations to adhere to rules and procedures to ensure the accuracy, integrity and security of financial information that leads to the creation and storage of financial statements.

Management Information Systems (MIS)

Run by lower management employees. A category of information systems that support lower management employees.

Decision Support Systems (DSS)

Run by middle management employees. Uses information from both the transaction processing systems and the management information systems.

Transaction Processing Systems (TPS)

Run by non-managerial employees. Used to collect, store, update and retrieve transaction data within an organization.

Unstructured

Senior management frequently makes ______ decisions

Random Access Memory (RAM)

Temporary or short-term storage used by the processor.