Interpersonal Communication Chapter 7

Mark is wrestling with the decision to find a new apartment because he doesn't get on well with his current roommate, Jason. This topic is sensitive and emotionally charged. How should his friend Charlisse respond when Mark shares his thoughts on the subject?

"Tell me more. I'm listening."

We have a lot of "spare time" to spend with our minds while someone is talking due to which barrier to listening?

Rapid Thought

The number of times that information is heard or repeated and the amount of information received at once influence which component of listening?

Remembering

Courtney responded to Adam's story about getting into a fight by asking, "What did you say after it was over?" This type of questioning response is used to _______________.

gather more facts and details

Jessica is a poor student and tunes out whenever her friends discuss their good grades. Jessica is a(n) ____________.

insulated listener

Isa listens carefully to her friend Zoey explain why she wants to drop out of college. She understands her position clearly, but Isa tells Zoey that she disagrees with her decision. This exchange illustrates a high degree of ____________.

listening fidelity

When retelling the original message, which style of listening presents a distorted version of it?

Filling in gaps

Offering an example of what you think the speaker is talking about and reflecting the underlying theme of the speaker's remarks are types of _______________ statements.

Paraphrasing

2. College students spend ____________ percent of their communication time listening.

55

15. The most common response to someone sharing a problem is _______________?

Advising

It's difficult to talk to Kathleen about her plans after graduation as she essentially has none. So when the topic comes up she becomes testy and views comments or suggestions as personal criticism. Kathleen is exhibiting which style of listening?

Defensive listening

4. We often choose-understandably and sometimes wisely-to listen mindlessly rather than mindfully due to which barrier to listening?

Information Overload

3. Which assertion is true about mindless listening?

It frees us to focus our minds on messages that require our careful attention.

1. Jason tends to withhold judgment until he hears everything a person has said, and he considers all sides of an issue before responding. Jason is a(n) ____________ listener.

analytical

Whereas hearing is a physiological process, ____________, the second step in the process, is a psychological one.

attending

The primary goals of ____________ feedback are to judge the speaker's message and provide guidance.

directive