Interpersonal Communication/ Chapter 9

The highest level of influence, internalization, occurs when an individual accepts influence because they want to have a satisfying relationship with the influencer or influencing group.

True

Collaborators utilize a conflict management style in which they attempt to either prevent conflict from occurring or leave a conflict when it arises.

False

What kind of statements communicate moralistic judgment, implying that the other person behaved in an unacceptable way?

"You" statements

Integrative conflict involves a win-lose approach where conflicting parties see their job as to win and make sure that the other person or group loses.

False

Juan loves to engage in lively discussions with his friends where they debate politics and current events. Rarely does he feel personally attacked or confronted by the opinions of others. Which of the following traits describes Juan?

High tolerance for disagreement

The following examples represent what kind of basic human need: autonomy, celebration, physical nurturance, integrity, and spiritual communion?

Relational needs

Jeanette and Dan were driving to a friend's house for a party. Along the way, they got lost, getting into a disagreement about which way to go to reach their destination. What kind of disagreement did Jeanette and Dan have?

Substantive disagreement

Emotions can be objectively measured by blood flow, brain activity, and nonverbal reactions.

True

In making moralistic judgments about others, individuals deny responsibility for their thoughts, feelings, and behavior.

True

A compatible goal occurs when two people want different things.

False

An interpersonal conflict can occur between two strangers.

False

An individual's appraisal and expression of their emotions and the emotions of others in a manner that enhances thought, living, and communicative interactions is called what?

Emotional intelligence

Morgan is aware of his emotions, but has difficulty communicating about his emotional state. He often has trouble finding the right words to express how he is feeling. What condition might explain Morgan's difficulty?

Alexithymia

What type of communication is used to exert influence over another person?

All three are correct

Historically, which type of power was a strong form of power, but has diminished in recent years?

Expert power

What is a verbal exchange between two or more people who have different opinions on a given subject called?

Argument

Which type of conflict management strategy describes individuals who tend to be very personalistic in their goals and are often highly antagonistic towards those they are in conflict with?

Battlers

When experiencing conflict, which of the following is the hardest aspect to effectively implement?

Communicating

Which of the following is not associated with Cahn and Abigail's perspective of conflict in which conflict is viewed as a normal part of human communication?

Conflicts are harmful when disagreements are not solved.

What is it called when people inflate their expertise on a subject, when in reality, they have nothing to support that perception?

Dunning-Kruger effect

Mark wants to exert long-term change in his employees. Which of the following kinds of power should he avoid?

Legitimate power

Jayce is an amazing architect. Her designs are innovative, drawing the attention and praise of many well- known professionals in the field. Claudia accepted an internship with Jayce. She hopes that working with Jayce will open many doors for her as she begins her career, especially when Jayce helps her network at next spring's conference. What kind of power does Jayce hold?

Referent power

Being mindful and present helps ensure that one is not reacting to the conflict in a way that amplifies or diminishes the conflict.

True

Compliance is the weakest form of influence because changes due to compliance are transitory, lasting only as long as compliance is viewed as beneficial

True

No one has the power to "make" someone feel a certain way because individuals do not inhabit the feelings that others project on them.

True