Interpersonal Communications Final
Effective communicators realize that although it's impossible to ____ conflict, there are ways to____ it effectively.
eliminate, manage
True or False? Compromising usually leads to win-win outcomes.
False
True or False? Divorced couples cite "money problems" as the primary challenge in their defunct marriages.
False
True or False? Human touch is important for infants than for adults
False
True or False? Just be yourself is the best advice for everyone at work.
False
True or False? Men are from Mars, Women are from Venus is best seller based on extensive scholarly research on gender.
False
True or False? Metacommunication is a relationship enhancer in face-to-face conversations but not online.
False
True or False? More families identify as protective or laissez-faire than consensual or pluralistic.
False
True or False? Sign languages are considered nonverbal communication
False
True or False? Symmetrical approaches to conflict create problems, while complementary approaches do not.
False
True or False? The Hopi Language represents the world rather like a collection of snapshots, whereas the English representation is like a movie.
False
True or False? The interpretation of a message as confirming or disconfirming is objective.
False
True or False? Whereas collectivists are quite frank about expressing negative emotions toward outsiders, individualists are more likely to hide emotions such as disliking.
False
True or False? You cannot choose your reference groups.
False
True or false? Abandoning the fallacy of approval means living a life of selfishness.
False
True or false? Listening is an automatic and involuntary process.
False
What type of apparel tends to enhance perceptions of credibility and expertise?
Formal dress
What has research about conflict established?
Happy couples are willing to admit their mistakes
Which statement is true about hearing versus listening?
Hearing is the process in which sound waves strike the eardrum and cause vibrations that are transmitted to the brain.
Your blind date arrived at the restaurant a half hour late, and you were not impressed by the conversation that followed. Your early appraisal colored your subsequent perceptions of her due to the _____ effect.
Horns
What does research on the online community of Wikipedia indicate about its language use?
If the Wikipedia community wants to grow, it should increase the number of female administrators.
Which statement is true regarding the timing of emotion expression?
If you go to bed mad, you'll likely have trouble shaking that anger the next morning.
Research indicates that in one major city, 1 out of 4 arrested black people were handcuffed, while only 1 in 5 white arrestees received the same treatment. This could be due to what kind of prejudice?
Implicit bias
In which external dialectic does a relationship pair reconcile a desire for involvement with others outside the relationship and time together within the relationship?
Inclusion-seclusion
We often choose-understandably and sometimes wisely-to listen mindlessly rather than mindfully due to which barrier to listening?
Information overload
During which stage of a relationship do you show that you are interested in making contact and demonstrate that you are a person worth talking to?
Initiating
The afternoon movie on the Lifetime network features a couple who exchange highly emotional messages and engage in significant PDA. Their romantic love features which components of Sternberg's theory of love?
Intimacy + Passion
Posture and eye contact are subjects of which larger category of nonverbal communication
Kinesics
The Stroop Effect illustrates the influence of ___ on perception.
Language
Perception checking has the best chance of working in what type of culture?
Low-context
True or False: Research suggests that whether they mean to or not, communicators often see the world through a gendered lens- and women are perceived unfairly.
True
True or False? A growing body of research suggests that the linguistic differences that do exist are relatively minor in light of the similarities between the sexes.
True
True or False? Argumentativeness and complaining are two ways to disagree without necessarily being disconfirming
True
True or False? Friendships are created, managed, and maintained through communication.
True
True or False? Immigrants to the United States run the risk of being discriminated against because of their non-Anglo names.
True
True or False? In a marriage, a confirming climate is the best predictor of marital satisfaction.
True
True or False? In general, women are more nonverbally expressive than men, and they are more accurate in interpreting others' nonverbal behavior.
True
True or False? People are willing to do your bidding when you look them directly in the eye
True
True or False? Relationships on social media can be as stable as, or even more so than, geographically close relationships.
True
True or False? The most intimate relationships are those in which disclosure is great in both breadth and depth.
True
True or False?Performing the nonverbal cues of how you want to feel can help you "fake it 'til you make it."
True
True or false? Daughters who take care of elderly family members report being more satisfied when this relationship allows for autonomy.
True
Researchers have identified a number of communication strategies for dealing with dialectical tensions-most of which are________________________________
Unconscious
At school, he was teased for being a carrot top, but as an adult, significant others complemented Liam on the striking color of his hair, and he began to consider it one of his more attractive features. What does this illustrate about the self-concept?
While some features of the self are immediately apparent, the significance we attach to them depends greatly on the opinions of others
Partners who seek which kind of outcome are more likely to listen to each other and less likely to be hostile, ultimately leading to less stress and anger?
Win-win
In terms of relationship, received affection works like a____
bank account
Ritualized, stock responses to social situations are called __________.
cliches
Telling yourself that you're excited, rather than nervous, to be meeting your partner's family for the first time is an example of a positive ____________.
cognitive interpretation
"Are you busy Saturday night?" your mom asks because she wants you to babysit your younger brother. This is an example of a(n) ___ question that ____
counterfeit; carries a hidden agenda.
On social networking site, ____ proximity outweighs ____ proximity.
cultural; geographic
What does EQ measure?
emotional intelligence
Research on emotional expression suggests that there is some truth in the cultural stereotype of the ___ male and the ___ female.
inexpressive; more demonstrative
Jamil often answers his phone when having dinner with his partner, Tanika. This bothers Tanika, whose primary love language is ____________.
quality time
The dictionary meanings, or ____, of a word like "home" are often less important than its connotations, the feelings it evokes.
denotations
Which category of statements is likely to arouse defensiveness?
"You" statements
One five-minute episode of anger can impair your immune system for how many hours?
6
Which is NOT a potential problem with giving advice?
Advising is an uncommon listening response that takes people by surprise.
Traits such as liking, respect, familiarity, and social interaction can all influence perceived________.
Beauty
You didn't realize how rapidly you speak when you're nervous until your public speaking instructor points it out. What do scholars call information in this part of the Johari Window?
Blind
Although ___ involves politeness, it is more than that, featuring the ability to disagree without disrespect, seek common ground, listen past one's preconceptions, and teach others to do the same.
Civilty
What do couples rate as the most important competency for ensuring success in romantic relationships?
Communication
You don't like to deal with personal messages at work, but your partner feels the need to call or text often during the day. Which dialectical tension are you experiencing in your relationship?
Connection-Autonomy
Young adults from __________ families are more confident listeners and more intellectually flexible than those from ___ backgrounds.
Consensual and pluralistic; protective and laissez faire
"Either you increase your sale figures, or you find a new job." This statement reflects which of Gibb's categories?
Control
Speaking in a way that emphasizes similarities
Convergence
Most job interviews and first dates are clear examples of which characteristic of impression management?
Deliberate impression management
Since Cassie, your best friend, has been dating Kris, she has been skipping classes, and her grades are suffering. You calmly yet assertively express your concerns to Cassie, who tells you mind your own business. This is an example to which approach to conflict?
Destructive complementary
Which feeling do scholars acknowledge is a typical and common human emotion?
Disgust
When you're with your friends, your language is colored with slang that you don't use with your parents. Which strategy does this illustrate?
Divergence
For greater protection and control, researchers recommend which communication channel when managing conflict with a coworker?
What do researchers call the managing and even surprising of emotions in situations where it is both appropriate and necessary?
Emotional labor
Turning small offense into major discussions might bring relational development into what stage?
Experimenting
The silent treatment is an example of which characteristic of conflict?
Expressed struggle
Holding expectations for yourself and for others can promote which fallacy?
Fallacy of should
What did Nelson Mandela mean when he said, "Where you stand depends on where you sit"?
No one perceives the world exactly as you do
After calling your coworker a slacker, you then dismiss this deliberate criticism by saying, "Just kidding." You are using what kind of conflict style in this instance?
Passive aggression
In what way is a communication climate unlike the weather?
People can change their communication climates
Interpersonal listening is defined as the process of _____ and responding to other's messages.
Receiving
After listening carefully to your sister's account of how she was let go at work, you ask her how she feels. You are what kind of listener?
Relational
Different tones of voice affect which dimension of a message?
Relational
At a restaurant where a crowd in enjoying happy hour, you focus on your friend, filtering out all the other noise. This occurs in which stage of perception process?
Selection
While__ involves focuses on only topics of interests, insulated listening involves tuning out unpleasant topics.
Selective listening
When you receive a B on a midterm, you question the validity of the exam because you are an A student. Your reaction illustrates which quality about the self-concept.
Self-concept resists change
Angry exclamations such as "We've been down this road a dozen times!" are typical of which type of argument?
Serial arguments
Which type of listening ignores the contributions of others and monopolizes speaking time?
Stage hogging
Which of the following is a behavioral question that you might be asked in an interview?
Tell me about a time when you experienced conflict with a coworker.
Your online dating profile is fantastic, far more favorable than even a friend would create for you. This unrealistically positive self-appraisal illustrates which characteristic of the self-concept?
The self-concept is subjective
When you write your instructor to question your essay grade, you are careful to convey respect in your message. As a competent communicator, you do not want to arouse defensiveness, which you understand is____.
interactive
We're imprinted with ways to give and receive affection from an early age; most people learn ____________ in their family of origin.
love languages
Dylan sees Coach Connor as a heartless bully. Coach Connor seems himself as a motivational trainer and mentor. Dylan and Connor have different ____________.
narratives
Ghosting, stonewalling, and the silent treatment are all variations of ____________.
ostracism
You grew up in New York in a small apartment with a large family. Your spouse was raised on a ranch in Montana. Consequently, you have different perceptions of _____.
personal space
Whereas hearing is a physiological process, attending is a psychological one that is part of the____________ stage of perception.
selection
Whereas we may evaluate others critically, we tend to judge ourselves more generously. Social scientists use two theories to explain this phenomenon: fundamental attribution error and __________.
self-serving bias
Briefly adopting expansive poses such as hands on hips or spreading out your arms can increase your __________ and tolerance for pain.
sense of power
"Female" and "male" are terms when designate____, whereas femininty and masculinity are terms relates to ___?
sex, gender
The____ model examines ____ of self-disclosure
social penetration, breadth and depth
Romances, friendships, and families-just like neighborhoods, cities, and countries-have particular communication climates, defined by their ________ ?
social tone
With ________ , you view the other person's situation from your point of view. With ________ , you view it from the other person's perspective.
sympathy, empathy
Compared to verbal communication, nonverbal messages are often __________.
unconscious
