Interpersonal Test 2
In some cultures, kisses on both cheeks are the standard mode of greeting and bidding goodbye to business contacts (T/F)
True
It is common to feel multiple emotions at the same time (T/F)
True
People with high status and/or power tent to touch other and invade others' space more than people with less power and/or status (T/F)
True
Silence is considered a form of nonverbal communication (T/F)
True
______ in interpersonal relationships involves believing in another person's reliability and emotionally relying on that person:
Trust
Which type of non listening actually involves listening very carefully to a message?
Ambushing
The personal objects we use to announce our identities and heritage and to personalize our environments are known as
Artifacts
The counterpoint to evaluation is:
Description
Reciprocity of self-disclosures is more important after a relationship has become established than it is in the early days of the relationship: (T/F)
False
Selective listening is effective because we focus on the most important parts of a message (T/F)
False
Some researchers assert that humans experience only one kind of emotions which are based in biology and thus instinctual and universal: (T/F)
False
Chris says he loves Betsy, but he's not sure they have a future together. Chris's feelings towards Betsy indicate he loves her but isn't:
Committed
In Bruno's car, he has many bumper stickers and several souvenirs from all the roadtrips he has made in that car. What are Bruno's personal items examples of?
Artifacts
"Stop bothering me" and "I feel we should work as a team: are examples of:
Counterfeit emotional language
Emotional intelligence is the ability to listen supportively when other people share their feelings: (T/F)
False
Feeling rules define the emotional meaning of situations (T/F)
False
Happy and confirming relationship should feature openness rather than closedness. (T/F)
False
In general, men and women self-disclose with equal frequency and depth (T/F):
False
Maintaining direct eye contact is a sign of respect and attentiveness around the world (T/F)
False
Men generally talk more about personal feelings, especially their shortcoming or self-doubts. (T/F)
False
Most relationships are either fully confirming or fully disconfirming, and few relationships fall in between (T/F):
False
We should use you language to express our emotions to others. (T/F)
False
When expressing emotions, it is best to be as general as possible (T/F)
False
In some military academies, such as West Point, using ____ is a recognized method of stripping a cadet of personhood if he or she is perceived as having broken the academy code
Silence
Most scholars think that most emotions are:
Socially constructed
Of the many influences that shape relationships, four are particularly critical for building and sustaining satisfying personal relationships: Investment, commitment, trust, and comfort with relational dialectics (T/F)
True
Of the many influences that shape relationships, four are particularly critical for building and sustaining satisfying personal relationships: investment, commitment, Trust, and comfort with relational dialectics (T/F):
True
Repetition, mnemonics, and regrouping are all ways to help us remember what we hear (T/F)
True
We respond differently to the same phenomenon depending on the meaning we attribute to it (T/F)
True
According to relationships counselors, the most central and continuous tension in the majority of close relationships arises from which of the following dialectical tensions:
Autonomy/connection
Verbal communication and nonverbal communication are similar in all of the following respects except
BOTH ARE PERCEIVED AS EQUALLY BELIEVABLE.
While listening to the lecture, Carlos begins to think about the things he needs to do after class, but stops himself and consciously focuses himself on the information being presented in the lecture and takes in as much as he can. This is an example of
Being mindful
Marge says to Homer, "I don't want to hear it, you cannot change my mind." These statements illustrate:
Certainty
"Memorial Day parades are patriotic, yet sad events," is an example of a(n) ______ rule:
Framing
Research indicates that in general the LEAST effective and LEAST satisfying response to the tension generated by relational dialectics is to:
Honor one need and ignore the other
We are most likely to engage in emotion work when we:
Think what we are feeling is inappropriate
All of the following are reasons why we may refrain from expressing emotions EXCEPT:
Too much emotion work
Communication climate is the overall feeling or emotional mood between people-- warm or cold, safe or anxious, comfortable or awkward, accepting or rejecting, open or guarded-- that is shaped by verbal and nonverbal interaction between people (T/F):
True
Defensive listening involves perceiving personal attacks, criticism or hostility in communication that is not critical or mean-spirited. (T/F)
True
External obstacles to listening include message overload, message complexity, and noise (T/F)
True
Failing to acknowledge another person's feelings or thoughts disconfirms him or her (T/F):
True
Mindfulness grows out of the decisions to attend fully to another person (T/F)
True
Monopolizing is detrimental to both the person who is being neglected and the person who is dominating the conversation. (T/F)
True
Most people feel defensive when others use neutral, rather than empathetic, communication with them: (T/F)
True
Nonverbal behaviors should be interpreted while keeping in mind individual differences and context (T/F)
True
Nonverbal communication is arbitrary, ambiguous and abstract (T/F)
True
Poor listening is the leading reason that some people don't advance in their career. (T/F)
True
The organismic view regards emotions as instinctual responses to physiological arousal caused by external stimuli (T/F):
True
Which statement provides good advice for listening supportively to someone who is sharing emotions?
USE PARAPHRASING TO SHOW THAT YOU UNDERSTAND HOW THE OTHER PERSON FEELS.
Which statement about social media and expressing emotions is correct?
We are more likely to communicate socially inappropriate feelings when we are anonymous online
What type of communication is confirming because it feels open, honest and unpremeditated?
Spontaneity
"I really know know a lot more about this than you do, so you should listen to me." This comment is an example of communication that:
Claims superiority of the speaker
A person who controls outward expression of his or her feelings but does not control the inner feelings is engaging in deep acting. (T/F)
False
Cultural training does not influence which emotions we express and how we express them. (T/F)
False
Cultures do not differ in their orientations toward time (T/F)
False
The cognitive labeling view of emotions regards emotions as instinctual responses to external stimuli. (T/F)
False
Morgan does not want to take chemistry, because he knows he will fail the class even before taking the course. In addition, he believes that if he takes the course, he won't make any friends in the class. Morgan is suffering from which fallacy:
Fear of catastrophic expectations
Paralanguage is communicated through all of these EXCEPT:
Hand Gestures
Which statement does NOT provide good advice for sustaining a confirming climate?
Ignore criticism
In interpersonal relationships , it is as important to affirm and accept yourself as to affirm and accept others (T/F):
True
Investments are what we put into relationships that we could not retrieve if the relationship were to end (T/F)
True
It is common to feel multiple emotions at the same time: (T/F)
True
The counterpoint to neutrality is:
Empathy
The strongest level of confirmation is:
Endorsement
The ___ view of emotions posits this model: stimulus > physiological response > emotion.
Organismic
Randy says, "I am really bummed out about not getting any job offers." His roommate, Lance, responds, "Sounds as if you're feeling pretty low about the response so far." Lance's communication is an example of:
Paraphrasing
According to the perceptual view of emotions, what occurs second:
Perception of event
A common form of expressing feelings INEFFECTIVELY is:
Speaking in generalities
Cosmetic surgery and eating disorders are associated with ______, one type of nonverbal behavior.
Physical Appearance
It is estimated that nonverbal communication accounts for what percentage of the total meaning in interpersonal communication?
65-93%
Listening skills need to be modified according to the goals, situations and people to whom we are listening. Using different listening skills when listening for information and for relationship listening is known as
Adapting listening appropriately
Chelsea does not enjoy the speaker's topic, but her goal is to gather and evaluate the information being presented so she can write a report on the presentation. This is an example of:
Listening for information
Which type of non listening involves listening only for content and ignoring the relationship level of meaning?
Literal listening
Mari and her partner respond to the tension in their relationship by deciding to spend part of the weekend together and part of it engaged in separate activities in order to balance their needs for autonomy and connection. This response to relational dialectics is called:
Neutralization
During a student speech, the campus landscapers begin mowing the lawn, making the student's presentation difficult to hear. The audience is experiencing _____, one of the several listening obstacles.
Noise
The counterpoint to control is:
Problem orientation
When communicating with a person with a disability, all of the following are generally accepted guidelines EXCEPT:
Provide assistance without asking
Which type of communication involves openness to other points of view:
Provisionalism
Giving priority to one dialectal need and neglecting the other is known as:
Selection
A form of nonlistening is ____, which involves focusing only on particular parts of a message.
Selective listening
What involves controlling the outward expression of emotion?
Surface acting
According to Goleman, people who have high emotional intelligence quotients are more likely than people with lower EQs to create satisfying relationships, to be comfortable with themselves, and to work effectively with others: (T/F)
True
According to John Gottman, the "magic ratio" for a happy relationship is to have at least 5 pleasant interactions for every 1 unpleasant interaction. (T/F)
True
According to John Gottman, the "magic ratio" for happy relationship is to have at least 5 pleasant interactions for every 1 unpleasant interaction (T/F):
True
Ambushing is listening carefully for the purpose of attacking a speaker (T/F)
True