Interview Questions

a customer returns to the pharmacy with a bottle of prescription medication that is partially used and says it doesn't work. how would you address the issue?

- First off, I would ask them why they believe it isn't working and ask them to describe symptoms they are having - I would then ask what it is for, how long they have been taking it, and how they are taking it if they haven't explained it already - I would then ask them to call their doctor as soon as possible and explain the situation to them to see if he/she can evaluate the situation or it the patient can switch to another medication if i cannot figure out why it is not working - I would then look into the company policy and determine what rules there are on drug returns

research idea?

- I love behavioral therapy in both cats in dogs, and the study of psychological medications in both humans and animals has always interested me. - I would want to compare the effects of fluoxetine and clomipramine in cats when used to treat but would want to do 4 separate groups (flu + CBD, clomip + CBD, flu + placebo, clomip + placebo) - things to compare efficacy wise would be improvement in marking, aggression, or symptoms of anxiety - safety comparisons would be increases in abnormal side effects, GI related symptoms - primary endpoints - median change in behavioral symptoms each month compared to CBD groups and placebo groups, proportion considered responders to treatment (>50% decrease in activity of aggression, anxiety, or marking) - secondary endpoints - ADRs, CBD concentration in plasma - sample size? - 25 cats

what concerns can arise when compounding for small animals?

- because cats that are sick normally are not eating and do not drink a lot of water, an oral capsule can become lodged in the cats esophagus and cause esophageal lesions - the stability of the product can be compromised when breaking enteric coating (cracking or caking can happen) - differences in absorption between species due to differences in anatomy and physiology - need to be careful using antibiotics in horses due to hindgut fermentation - transdermal - if the drug is normally poorly bioavailable orally due to first pass, increased absorption will occur transdermal which could result in toxic doses

what problematic situations can occur in a pharmacy?

- denied insurance claims when a patient is a waiter and has been in line for 30 minutes - patient was supposed to get a medication today but the order did not come in - giving the wrong medication to the wrong patient - a patient calls on the phone asking a bunch of questions when a patient also comes up to the window wanting questions answered and there is only one pharmacist available to counsel

what would a former supervisor or colleague say about you?

- provide harmony within the workplace - never have to be asked to do something, I always take charge and complete tasks that I see need done - I always ask questions if i need help, I never am a person that would do something I am unsure of when it comes to patient health and safety - I am honest when I make a mistake

why should we hire you? (elevator question)

...answer the same as the "what can you offer that others can not"

give me an example of a time where you faced a conflict while working on a team. how did you handle that?

...working with kennedy on project

What are 3 of your strengths?

1. discipline - i am always determined to get the job done and never have to be asked to continue on with a project. I am constantly looking for ways I can help out at work 2. I have a thirst for knowledge - one of the reasons I chose the profession of pharmacy is because of how much needs to be known in the profession about medication and disease states. I love learning about new therapies, rare diseases, and medications to treat not only humans but also animals. Studying was never something I dreaded in school, i actually quite enjoyed it because of the opportunity to expand my knowledge.I try to keep up to date with new guidelines, therapies, articles, and also mental health. 3. communication skills - I love talking with patients and find that I am able to speak with patients on a level that makes them feel important and understood. During my rotations at multiple different hospital systems, i was able to put patients at ease during a time that may be frightening or stressful for them

if you could bring 3 drugs to a deserted island, which drugs would you bring and why?

1. naproxen - in case I were to hurt myself and would need pain reliever. Naproxen is longer acting than ibuprofen and does not cause concern for long term vascular effects. 2. a broad-spectrum antibiotic, such as doxycycline. That way, if I were to get an infection on the island, especially a skin infection like MRSA, I would be able to take the antibiotic to get rid of it. Its spectrum of coverage is MRSA, limited Gram (-) (HMNL, Hemophalis flu, Moraxella, Neiserria, Legionella), atypicals (Ricketssia, Mycoplasma, Chlamydophilia); I WOULD HAVE TO MAKE SURE TO COVER UP MY SELF WITH CLOTHES TO MAKE SURE I DIDN'T GET SUNSCREEN 3. rosuvastatin - most Americans will have high cholesterol at some point in their lifetime. If I am stranded on a deserted island, I would want to make sure that my cholesterol was remaining at a steady level in order to avoid an atherosclerotic event on the island.

what are your long term career goals?

answer the same as the 5 years question - you want to be able to advance with the changes in healthcare in order to better provide patients with optimal care. This could involve providing services such as blood glucose checks, implementing a pet medications program at the pharmacy, setting up health clinics in a store that doesn't already have one, partnering with Circle city relief or a food shelter like wheeler mission to provide free flu shots

what would you do if you caught a colleague stealing?

at first I would be very shocked and concerned about the situation happening and would most likely go home and think about the situation and what the person was actually doing. Then, I would quietly have a private conversation with the manager and have him/her check the security cameras to actually confirm my suspicion, in order to have a second confirmation that what I saw was correct.

tell me about an ethical dilemma you faced

at work, our pharmacy closes on the weekdays at 7PM. there was a woman who came up to the pharmacy at 7:05PM and wanted to get her prescription. She seemed really sick and was coughing all over the place. She said she just got off work and husteled over here to try to get her medications and that all she wanted to do was feel better. My supervising pharmacist said that we couldn't help her becuase the pharmacy was technically closed. I asked my pharmacist if we could help her if she was paying with a credit card, becuase the cash drawers were already put away up front. She said yes that is ok with me as long as the medications are filled and ready to go already. We had filled the woman's medications earlier in the day and she was paying with a credit card, so I was able to help her out even though the store was technically closed. Ethically, it was the right thing to do becuase she was extremely sick and needed her medication. But it was also a tough decision for me becuase the pharmacist in charge wanted to close the store and leave.

describe a time where you had to tell a customer about how a medication works and about side effects in laymans terms

bug spray example cindy gave you - if there are bugs in your house and you use ant spray, it could not be ants and you could kill nothing. if you use a generic bug spray, you could get a better idea of what bug to kill. once you see the dead bug, then you can switch to specific bug spray

describe a long-term project you managed. how did you keep everything moving along in a timely manner?

drug monograph project - talk about how it was a semester long project during the busiest semester in our curriculum working with 2 other students who were extremely busy, and you took the lead on the project determining who would finish what section, times we would meet, what to do if someone couldn't make a meeting, etc.

what do you like and dislike about your current job?

like - gives me autonomy while still having pharmacist supervision. I complete a lot of pharmacist duties and do not feel like a technician most of the time - my supervisor is great at providing me with opportunities to learn and grow within my position - I get along really well with my employees and the work environment is always positive, even during stressful busy times - I like having headsets, they increase productivity and efficiency dislike - the pace of the pharmacy can be a struggle. This goes both ways. Sometimes there are too many technicians and interns there at once and it can be really slow, and other times there can be not enough workers and it be really busy. It can be hard to find a balance - the register system is really old

what are you most proud of and why?

maybe talk about how you made it through such a hard time at Kentucky, transferred into butler, made it into the program and are where you are today? it shows how you can overcome adversity

what motivates you day to day?

my family and my passion for helping others

describe a time when your department was undergoing some change. how did that impact you, and how did you adapt?

new system at costco

what would you consider a clinically significant drug interaction?

sildenafil and Nitrostat/isosorbide mononitrate warfarin and NSAIDS Benzos and opioids merem and VPA

Explain a time where you had to communicate clearly?

speaking with the Spanish population at trinity free clinic

tell me about a time when you lead a team to reach a goal

the BUDM fundraising day example

what attracted you to pharmacy?

the care my dad received at st vincent heart center after he had his MI. he has been on over 10 meds a day for about 7-8 years, and he always gushes about the pharmacists he sees when he picks up his medications. I wanted to be the person that someone like my dad could come to after a hard day and cheer them up while also giving them medications that can improve their health and save their life

tell me about a mistake you made and how you handled it?

the time when you misplaced someones prescription in the wrong bin and it took 15 minutes to find it. I handled it by asking my manager ways to improve my storing and how I can better my work flow so that I do not feel so distracted when the store is busy

Why are you interested in working for this company?

Accredo: I am a person who is always wanting to learn. I believe that the profession of pharmacy is one that will always give the opportunity for growth of knowledge because of the expanding access to novel therapies for rare diseases. I have family members who have been affected by pancreatic, colon, lung, non-Hodgkin, and breast cancer, my sister and her husband have been struggling with infertility for 3 years, and my close family friend is suffering from multiple sclerosis. Rare diseases are no stranger to me in my personal life, and I want to work for a company that will not only provide patients with easier access to these specialty medications, but also will educate patients on drug safety, adherence, and administration of specialty infused, inhaled, and injectable drugs. I have also heard great things about your company from other pharmacists who currently work for you, and I believe that this company cares about its employees as much as they do their patients/clients. A company that puts their people first is a company that I respect and admire.

what do you think is the most important business aspect of being a pharmacists?

Adaption to the changes in healthcare healthcare is constantly changing, and being able to adapt your business model to the ever-changing aspects of healthcare can be a challenge. However, I believe that if you are proactive in your thinking and are constantly looking for ways to improve the company through optimizing patient care, customer satisfaction, and improved employee retention rates, then the company will be able to stay on top of the market

tell me about a time you solved a situation proactively

we get a lot of customers who are very specific about the brand of medication they receive. At Costco we are closed on Sundays, and therefore when we make orders on Saturday we get a huge load come in Monday. A customer had called me to refill a prescription and she told me she only wanted TEVA brand of the medication and would refuse to pay for anything other than TEVA. I noticed that there was not a note in her profile specifying the brand name, and that when it popped up on the fill que that it came under another brand. I quickly switched to the correct brand and ordered it for Monday, making sure that the customer would be happy and receive the correct brand of medication asked for

tell me about a time you expressed empathy

when I was on rotation at Trinity Free Clinic, I had the opportunity to speak with a lot of patients who were below the poverty level. There was one woman who came into the clinic with her 5 year old grandson who had a fever and an upper respiratory infection. The boys mother was working 2 jobs to try to maintain a good income and therefore was unable to take the boy to the clinic. After the woman came to the pharmacy with her script for amoxicillin oral suspension, she seemed extremely overwhelmed. I spoke with her about how to use the medication, how to shake it and pull out medication with the oral syringe, how long it will last, and how often she should give it to her grandson. She still seemed overwhelmed, so I told her that I know it is a lot to take in so I would be happy to show her the instructions again in order for her to best treat her grandson. She then left and a couple of days later I received a card in the mail from the patients grandmother thanking me for taking the time to show her how to give the medication to her grandson.

Tell me about a time at work or school you displayed active listening. What was the outcome? How did you know it was effective?

when customers tend to be upset about something, I always listen to their complaints first before interrupting them or trying to explain why the situation happened. This gives them the opportunity to feel as though their thoughts and opinions are being heard and that they are being listened to. in this way, I will nod my head, say affirmations like "I see" and "yes I understand" in order for them to know that I am listening. Normally, this seems to calm the customer down and then I can reassure them that we are doing everything we can to handle the situation.

tell me about an accomplishment you are most proud of

I am most proud of graduating from pharmacy school. It is no secret that pharmacy school is difficult, and to look back to where I was as a P1 and to where I am now, I continue to be proud of myself. Being a pharmacist seemed so far away back then, and now I have finally achieved my goals

where do you see yourself in 5 years?

I am really excited about this opportunity because in 5 years I want to be able to be seen as someone who is advancing the position of pharmacists in healthcare. I believe that our responsibilities as pharmacists are increasing more and more each day, and the work we will be able to provide for patients will involve more than we ever thought possible. I want to be able to have the opportunity to take on challenging projects within this organization in order to one day develop myself into a great manager in order to precept students and influence future pharmacist to prepare them for future changes in healthcare.

how do you handle pressure?

I handle pressure by breathing. There is a breathing exercise I like to do quietly when things start becoming stressful, and it is a 4-2-4 exercise. I breath in for 4 seconds, hold for 2, and breath out for 4. This allows me to clear my head and think before acting out of stress. I used to do this when walking to exams as well as during golf tournaments when I would get nervous before a shot I also prioritize tasks based on importance and necessity

what subject did you like the most in school? what subjects did you struggle with?

I liked PDA (principles of drug action AKA medicinal chemistry) in school because I have a very visual brain and learn through best through being shown something. I like being able to think through common concepts visually in my mind The subject I struggled most with was dosage forms because the subject matter was different than anything we had ever learned before. It was about how drug were made, not necessarily how they worked. So it took me a while to adjust my study habits, but the change ended up being a good one because it prepared me for studying for law, which is another different class in the way I would study

what do you like about working directly with patients?

I love being able to connect with them on a deeper level. If a patient comes up and gets a prescription from their dog, I always ask what kind of dog it is and the name. It always brightens up the patients face and they become more comfortable speaking to me about their medications. If the patient is wearing any Colts gear, I always ask if they saw the game the other day and who their favorite player is. I love being able to connect with people I do not know so that when they come in next time, we are able to speak about deeper issues so that they develop a comfort level with me. It makes the work environment so much more rewarding, and puts a face and a story to the name on the prescription label

what are your hobbies?

I play golf in my spare time, which has taught me how to have a level head when faced with pressure and adversity. It taught me the importance of perseverance as well as dedication to my teammates. I also play the guitar, which has given me the ability to improve my creativity when writing songs

you're about to end your shift and your coworker suddenly calls in sick. how do you respond?

I would ask my coworker how they are feeling and what symptoms they are feeling, in order to make sure that if they were trying to come into the pahramcy that it would not be contagious and spread. I would then call the pharmacist who is coming in for the next shift in order to inform them that he/she will be a technician short until we can potentially find another technician or intern to fill in the sick call. I would then try to finish up as much work as I could before the next shift starts in order to help out the next pharmacist

if you could be any drug what would you be and why?

I would be an ARB like losartan. Losartan is reliable, it is proven to work hard, and works as a team player with other cardiovascular medications such as beta blockers, blood thinners, statins, P2Y12 inhibitors, etc. Losartan is also generally well tolerated and does not have the added cough that the ACE inhibitors would have. Losartan also does its job well, but isn't afraid to ask for help from other classes of antihypertensive.

what would you do if a prescriber did not want to change a medicine you believe is not appropriate for a particular patient?

I would call the prescriber and politely explain why I wanted to change the medicine and really push advocating for the patient. The most important issue I am addressing is safety for the patient, and by law if I feel the medication is going to cause harm to the patient, I have the right not to fill it. So the doctor can either listen to my explanation, think about it, and change the medication, or not change the medication and the patient will become upset by not getting the medication because I will refuse to fill something that will harm the patient

two of your technicians aren't getting along, and customers are starting to notice. how do you handle the situation?

I would calmly break up the situation and quickly ask if they could set their differences aside for the day and schedule a time to meet with me alone either before work or after work to discuss the situation. ONce I hear from both technicians, I might make a time to meet either before or after work to sit down with them both and mediate the discussion

You have an upset customer that just came in to your pharmacy She claims she didn't pick up an item which you clearly sold to her. How would you handle the situation?

I would first of all try to empathize with her and apologize for such a stressful situation. I would then ask if she remembers someone else coming in to pick up the medication for her? If she says no, I will ask her to hold on for a couple of minutes while I check the records to see if her prescription was picked up. If I see that it was, I will explain to her the situation. If she still continues to claim she did not pick up the medication, I would ask her to look around in places that she normally puts her medication and see if she possibly misplaced it. After she has looked a few more times and still cannot find it, we can then handle that when she comes in next.

you're out of stock for a medication for a customer who is extremely difficult. how would you handle the situation and explain it to the patient?

I would immediately call the customer and explain the situation to them. Depending on what the company's policy is on loaning medication until the drug comes in, I could check the shelf to see how much of the medication we have and if we can loan some depending on the medication. If we are completely out, I would ask the patient if they would be willing to wait on the medication to come into stock or if they would want me to transfer the prescription to a nearby store that has the medication in stock

A patient/customer is frustrated because she has been kept waiting for her prescription. How would you handle the situation?

I would immediately listen to the customers complaints and concerns before interrupting them, showing empathy and understanding for their situatoin. I would then acknowlege his/her frustration, knowing that waiting so long for a prescription can be a difficult situation for someone in need of medication to help them feel better. I would then apologize for the wait and ask if there was anything else I could do to help her with. In these situations, it helps to put yourself in the customers shoes. We never know what someone could be going through, and empathizing with the patient allows them to develop trust with you.

a customer asks about an OTC yourve never heard of before. how would you handle this?

I would politely say "you know I am not as familiar with that product but let me look it up for you on our drug database and see what I can find for you, hold on one minute"

describe a time when you struggled to build a relationship with someone important. how did you eventually overcome that?

I would say that this first happened with my supervisor at Costco. A lot of the technicians at Costco have been working there for years, and the pharmacists mostly have been as well. THe manager has been there since the store opened, and she was the one who hired me. At first, I felt as though I was constantly trying to do my best and she was always too busy to make any sort of conversation. I realized that the relationship would take time, considering I was a new employee. I now feel very comfortable around my boss and she has been extremely flexible with me during my school years and my classes, and she always asks how my family is and vice versa

tell me about your presentations/journal clubs

JC - esketamine - collaborative practice in improving heart failure outcomes - Exparel used in blocks for knee replacements - is it better than regular bupivacaine? - opthalmic brimonidine in cats used w/maropitant decreased N/V presentations - substance-induced psychosis - inherited coagulation disorders - drug-induced nephrotoxicity - osetoarthritis - canine epilepsy

give me an example of a time when you managed numerous responsibilities. how did you handle that?

P2 year second semester, handling labs, classes, switching from clusters to non-clusters, projects, volunteering, working, etc.

if you were a drug, what drug would you be and why?

Personally, I would be an ACE inhibitor like Lisinopril because ACE's are reliable, hard-working, and they know how to work together as a team with other medications to reach a common goal of improving a patients health.

Tell me about yourself

Present: currently living in carmel and working for Kroger as a floater pharmacist, just got engaged, have two pets past: talk about Dad having a heart attack and that influenced you to attend kentucky to pursue pharmacy and then Butler after the golf scholarship future: ease into what you're looking to do next - and now I am finishing up my last couple of rotations and looking forward to starting a career in pharmacy where i will be able to create engaging interactions with patients

when you're working with a large number of patients, it can be tricky to deliver excellent service to them all. How do you go about prioritizing your patients needs?

This is a difficult question because quality patient care is so important to me, but productivity can sometimes be affected when providing it. I always make sure that I attend to waiters first and things in the pahramcy that need attention ASAP. If a patient states that they are ok picking up their medication later in the afternoon, then I put that medication aside in order to attend to a patient who looks sick and needs a wuestion asked on which medication to take for a cough and sore throat. If the patient is sick and suffering, I need to attend to their question ASAP instead of checking a voicemail

what are 3 of your weaknesses?

1. self-critical - i tend to have a harsh inner critic in my head constantly telling me that the work i produce is not good enough. I have learned this about myself throughout my time in school and on rotations, and I believe that becuase I am now self-aware of my perfectionist tendencies, I can quiet that inner critic in my head when need be. 2. people-pleaser - sometimes i want to help people so bad that I will do whatever is needed to help their problem. I have started to realize this throughout my time at Costco and the reality is that I cannot please everyone. Sometimes there are days where I have to tell a patient "no", and although it may be difficult for me, I will know that it will ultimately help out my coworkers. 3. New graduate (I lack experience) - I just graduated in May and was licensed in late June. I have been working for Kroger as a pharmacist for only four months, but I feel I have already learned so much about what it takes to be a pharmacist in this pandemic. Although being a new graduate is seen as lacking experience, it can also be turned into a strength when thinking about my eagerness to learn. Since I just graduated, I am still in that pseudo-student mindset. I am constantly taking in new information, learning from mistakes, and adapting to changing environments. Because I just got out of the classroom and rotations, I believe my eagerness to learn and my ability to learn quickly makes me a top candidate for this position.

what would you like to accomplish in the first 30/60/90 days on the job?

30 days - acclimating myself to the site and creating relationships with employees 60 days - improving my skills with the computer system, learning as much as I can about the rare disease states and therapies 90 days - becoming an expert on the specialty medications delivered at the pharmacy, developing solid relationships with providers, patients, and coworkers

how long do you expect to work for us if hired?

I am a loyal and committed worker and employee, as you can see I have been with Costco since I was hired on as a P2. I plan to work for your company for the long run, because I believe that is the best way for me to grow and develop as a pharmacist as well as a leader.

tell me about a time when your patient was pleased with your service

At Costco there was a mother who would always come in to get medcation for her three sons who were all requiring medication that costs about 600 dollar per month and was not covered by insurance. SHe always seemed so positive when she came in, even though she was spending a fortune on these medications and there was really nothing the store could do to help her. I noticed that she seemed less bright than usual one day and asked her if she was ok and needed to talk about anything. SHe began to tear up and said that she had had a really rough day at the doctor getting a hard diagnosis for one of her 3 sons. SHe told me that being able to talk with her and process the information gave her a little hope that the day would get better. She ended up writing a formal compliment to my manager

talk about a time where you had to work closely with someone whose personality was very different than yours

I have worked with a few technicians who have differing personalities than I do. I have always been the type of person who gets something done that needs done, and if I see something that needs my attention, will go do it without hesitation. If someone needs my help in the pharmacy, I go help them. If the pharmacy is slow, I ask my manager what there is I can do to help, even if it is vacuum or mop. I have worked with a few technicians who have not been as eager to help out around the pharmacy as I have been and tend to shy away from answering the phones and taking people at the register first. I had to tell them one day that I needed some help with the register because there was a huge line and I couldn't do it all by myself. They were filling, and there were 2 techs filling, so I asked if either of them was filling a waiter. ONe of them was not, so I kindly asked them to stop filling the medication and come help me out. She helped me get the line down to 1 person and then went back to filling

what can you offer us that someone else cannot?

I think I bring 3 things to the table that other candidates cannot offer you 1. I have a deep passion for serving and connecting with others that I have been able to improve upon during my rotations at prior to this interview. My rotation at Trinity Free Clinic allowed me to connect with patients from a multitude of different backgrounds and countries across the world. I love being able to contribute to the improvement of a patients overall health through my daily job operations. Connecting with them on a more personal level provides me with the opportunity to create a lasting connection that I can carry with me each and every day I come to work. 2. I have a positive attitude. I am the type of person who will always come into work asking how someone's day is and trying to get them to smile. It is no secret that the work in community pharmacy can be stressful and tasking on the body and mind. However, I believe that if you tackle each day as a new opportunity to learn, grow, and connect with others, you will find that the work becomes more and more enjoyable. 3. I stick around. I have been at Costco for 2 and a half years now and have loved being able to connect with employees and patients. I want to make a lasting connection with my "work family" and build relationship with not only my coworkers, but also my patients and their families. This will not only be a career for me, but a way for me to increase my inner circle and create lasting relationships while working for your company.

how do you handle criticism?

I try to remember that we learn best from our failures and not our successes. It is always hard to hear criticism from someone you look up to, but remembering that they are giving you feedback because they are trying to help you is important.

how do you ensure that combinations of medications are compatible?

I use drug databases such as Lexicomp or Micomedex

tell me about a time where you disagreed with a coworker... what did you do?

I was floating at a busy store on the east side of Indy after just becoming licensed and the work load was beginning to take a toll. I was behind on checking prescriptions and things were starting to pile up. Two technicians took it upon themselves to talk to eachother about how bad I was doing at keeping up with workflow and how they would probably have to stay late because of me. I heard them, and decided to stop what I was doing and address their concerns. I said to them "hey guys, I know you are frustrated with me and I understand that, but I am truly doing the best I can under the circumstances. I just became licensed a few weeks ago and I have never been to a store this busy. I am doing my best to get people their medications in a timely manner, but also verify prescriptions safely and correctly. I hope you can respect that" and they said they did not know I was a new graduate and said I just had to keep doing the best I could

give a time when you went above and beyond for a patient or coworker

when working at Costco there was once a customer who is fairly particular about his medications. He picks up medications for his mother and thought that last time he picked up the medication we shorted him a pill or two. We assured him that all medications are counted by the technician and checked by the pharmacists before being dispensed to the patient. However, if he would like, we can count the medication again in order to confirm that he is getting the required amount. This was very frustrating for the staff because there happened to be 3 people standing in line behind him and other technicians were busy filling waiters. I then proceeded to count the medication quickly for him behind the counter in order for the patient to have reassurance that his mother was getting the right amount of medication. Although this took up time, I told the customer to patiently step to the side and asked another technician to ring the others in line behind him out while I counted his medication or, if you have been asked the difficult customer question previously, go with... when working at Costco, there was a customer coming to pick up a CII medication for their son. She had given her ID at the drop off window the day prior when dropping off the prescription. When she came in the next day after the medication was ordered, she wanted to ring her prescription out the register. I asked for her ID, and she said she did not have it because she had already given us her ID at the drop off window the day before. I told her that in order to pick up the CII medication her ID is required. The patient became extremely frustrated, but I told her that if there is anyone else that could come drop off her ID for her or pick up the medication with their own ID that we would store the medication in the safe until she could come back with proper identification.

tell me how you have handled a difficult situation with a customer

when working for Kroger, there was a woman who came in on a Sunday wanting to get her flu shot and her shingrix at the same time. When she approached the counter, there was no one else there or waiting on medication. I told her it would be about 5 minutes or so to fill out the form and process the shot. As soon as she started to fill out her form, a line of people formed at the register and the drive thru. There were only two people working, myself and my technician. I was trying to process her shots and check people out at the same time, and after about 15 minutes the woman became frustrated with me and began to raise her voice in front of customers because her husband was in the car fresh out of knee surgery and she needed to leave right away. I explained to her that I would step aside to finish her shots, and I apologized for the wait. I explained that I am a new pharmacist and am still learning how to balance all of this at once, because I want to make all customers happy. As soon as I got her in the counseling room for her vaccines, she began to calm down as I explained to her that my intention was not to make her wait, but that we just did not have enough help for use to be able to serve everyone at once, and that if I stepped out of line customers would be upset with me, and if I didn't step out of line I would be upsetting her and that I chose wrong. I told her that I would learn from this situation and hopefully not do this to another customer in the future. She thanked me and apolgized

what are some of your leadership experiences?

while working for the dance marathon morale committee, there was a fundraising night where we were trying to raise 50K in one night. Because Butler is a lot smaller than other schools, this seemed like a difficult task. The morale committees job was to encourage members of other committees, students who weren't on committees, and executive members to raise at least 100 dollars each. Committee members were raising about 200 dollars each, but I thought that we could go higher and weren't pushing ourselves enough. I told everyone to text every contact in their phone asking for donations to Riley Children's hospital, to call family members, friends, former teachers/employers, anyone that could lend a hand. I ended up raising $1500 dollars on my own from challenging myself and others to go the extra mile and commit to the process. also leading the prom dress giveback for circle city relief talk about Trinity Free Clinic and how you were able to run the pharmacy by yourself and lead other technicians during busy clinic hours