Intro-Into-Business: Ch. 11 Learn Smart

Place the three steps of training and development in order from first to last. 1. Evaluate the training's effectiveness 2. Design training activities to meet identified needs 3. Assess organization needs and employee skills for training gaps

3. Assess organization needs and employee skills for training gaps 2. Design training activities to meet identified needs 1. Evaluate the training's effectiveness

List the five steps in human resource planning in order from first to last, with the first step at the top. 1. Assessing future human resources demand 2. Preparing a job analysis 3. Preparing a human resource inventory 4. Establishing a strategic plan 5. Assessing future human resources supply

3. Preparing a human resource inventory 2. Preparing a job analysis 1. Assessing future human resources demand 5. Assessing future human resources supply 4. Establishing a strategic plan

Which of the compensation systems listed are likely to be effective in building cohesive teams? A. Gain-sharing B. Commission based pay C. Management by Objectives D. Skill-based pay

A. Gain-sharing and D. Skill-based pay

A job description specifies which of the following? A. The job's relation to other functions B. Objectives of the job C. Education and knowledge required for the job D. Responsibilities and duties of the job

A. The job's relation to other functions and B. Objectives of the job and D. Responsibilities and duties of the job

Examples of fringe benefits that provide additional compensation to employees beyond wages include: A. life insurance B. base pay C. sick days D. paid vacation

A. life insurance and C. sick days and D. paid vacation

The accelerating cost of administering benefits programs has led to: A. many organizations outsourcing that function B. dropping many fringe benefits from the programs C. many organizations retaining that function in house D. the use of cafeteria style plans

A. many organizations outsourcing that function

The human resources management function that provides information for decisions about training, promotion, and compensation is: A. performance appraisal B. management development C. mentoring D. recruitment

A. performance appraisal

To identify the candidate most likely to succeed, many organizations now investigate: A. school record B. marital status C. work record D. credit history

A. school record and C. work record and D. credit history

A schedule that allows employees to balance work-life demands is: A. self insurance B. flextime C. soft schedules D. cafeteria-style

B. flextime

A __________ is the study of what employees do who hold various job titles and is necessary for recruiting and training employees. A. job specification B. job analysis C. job evaluation D. job appraisal

B. job analysis

__________ training is done in classrooms on equipment similar to that used on the job to teach employees proper methods and safety procedures before assuming a specific job.

Vestibule

The result of a job __________ are two written statements: job descriptions and job specifications.

analysis

Most gain-sharing systems base bonuses on achieving specific _____________.

goals

The benefit that is desired by most employees, but whose costs have risen dramatically is ____________ care.

health

A major factor that has led to more scheduling flexibility is the increase in two-____________ families

income

Benefits have grown faster than _________ recently cannot really be considered fringe anymore.

wages

Increased flexibility in scheduling has become an important benefit for employers to offer because of: A. the increase in two-income families B. the increase in the birth rate C. employer tax deductions D. the increase in single parent homes

A. the increase in two-income families and D. the increase in single parent homes

Reluctance to hire people in uncertain times is partially because there are high costs to terminating employees caused by: A. the loss of investment in training an employee B. whistleblower laws that require it C. risk of lawsuits for wrongful termination D. fire-at-will laws

A. the loss of investment in training an employee and C. risk of lawsuits for wrongful termination

Which of the following tasks are part of a job analysis? A. Reviewing employees for promotion B. Comparing what an employee does to the job description C. Observing current employees on the job D. Collecting resumes from employees

B. Comparing what an employee does to the job description C. Observing current employees on the job

What type of training lets employees learn by doing or watching others? A. Vestibule training B. On-the-job training C. Job simulation D. Online training

B. On-the-job training

Which of the following would be illegal if they appear in a job application? A. Career objectives B. Race C. Educational background D. Religious affiliation

B. Race and D. Religious affiliation

The training where employees can learn skills before attempting them on the job using equipment that duplicates job conditions is: A. buddy training B. job simulation C. orientation D. management development

B. job simulation

The purpose of a probationary period is to: A. make it harder to terminate an employee who is not performing well B. let the new employee prove their value to the organization C. Make it easier to terminate the employee who is not performing well D. reduce the probability of legal action by the employee

B. let the new employee prove their value to the organization and C. Make it easier to terminate the employee who is not performing well and D. reduce the probability of legal action by the employee

The training that is provided to new employees that initiates them into the organization's policies, practices, and objectives is called: A. online training B. orientation C. apprentice programs D. job simulation

B. orientation

Fringe benefits that may provide incentives other than pay include: A. bonuses and commissions B. recreation facilities C. country club memberships D. company cars

B. recreation facilities and C. country club memberships and D. company cars

Orientation programs include: A. on the job training B. required reading of handbooks C. scheduled visits to departments D. informal talks

B. required reading of handbooks and C. scheduled visits to departments and D. informal talks

An advantage of hiring contingent workers is that: A. they receive more benefits than permanent workers B. they receive fewer benefits than permanent workers C. human resources staff do not have to process them D. they reduce costs

B. they receive fewer benefits than permanent workers and D. they reduce costs

Individuals who are part-time, temporary, or seasonal workers are classified as: A. black market workers B. permanent workers C. contingent workers D. job share workers

C. contingent workers

Discussing an employee's successes and areas that need improvement can provide managers an opportunity to: A. file a grievance with the union B. make the employee feel uncomfortable C. hear the employee's views on how to improve the job D. guide the employee to better performance

C. hear the employee's views on how to improve the job and D. guide the employee to better performance

The schedule that lets two or more part-time workers share one full-time job is: A. a fringe benefit B. flextime C. job-sharing D. a cafeteria plan

C. job-sharing

It is important to plan and prepare all interviewers for the interview because: A. application forms have all of the information needed B. interviews are usually just a formality, but they help to discriminate among candidates C. missteps and illegal questions can lead to lawsuits based on anti-discrimination laws D. applicants always want to supply all of the information needed by the organization

C. missteps and illegal questions can lead to lawsuits based on anti-discrimination laws

The process for obtaining qualified people is: A. job analysis B. performance appraisal C. recruitment D. assessment

C. recruitment

Developing and establishing professional contracts that can assist you in finding employment is: A. training B. job search C. socializing D. networking

D. networking

The process of gathering information and deciding who should be hired is called: A. performance appraisal B. equal opportunity employment C. training and development D. selection

D. selection

A human resource ___________ of an organization reveals the demographics of the firm's labor force and whether it is technically up-to-date and thoroughly trained, which is an important part of human resource management.

inventory

Experienced employees who supervise, coach, and guide lower-level employees who don't report directly to them are ___________.

mentors

A form of off-the-job training in which employees complete classes via the Internet is ___________ training

online

The ability to schedule part-time workers into ___________ demand periods is a benefit of job-sharing

peak

A wage based on the number of items produced is a(n) ____________ system.

piecework

Companies that use job-sharing plans sometimes must ___________ their fringe benefits.

prorate

The Americans with Disabilities Act of 1990 prohibits employers from discriminating against __________ individuals with disabilities.

qualified

Pensions and 401k programs are examples of __________ plans.

retirement

Managers see using ___________ workers as a way of weeding out poor workers and finding good hires.

temporary

Lost training costs is a factor in ___________ employees.

terminating