Intro into Business: Week 5 Quiz

An equipment manufacturer makes mixing equipment for the three large bread baking companies. Each company wants to make one small design change to meet its individual needs. The manufacturer can use __________ that makes it possible to custom-design products for small markets with very little increase in cost.

CAD/CAM technology

For a U.S. or non-European company to export manufactured goods to European countries, what would most likely apply?

Companies that want to do business with the EU must be certified by ISO standards.

The Learner Company sent field engineers to perform installation and repair on large pieces of equipment that are used in the process of making gasoline at petrochemical plants. Each day, the onsite engineer reviews the __________ to determine which parts of the project are in progress and which have been completed. This bar graph also shows the engineer which equipment must be installed before other parts are started.

Gantt chart

The U.S. award recognizing firms that meet customer needs, produce high-quality products, and have customer satisfaction ratings that are better than those of competitors is known as the

Malcolm Baldrige National Quality Award.

Which approach suggests that a manager believes that employees should be involved in both defining problems and in designing the solutions?

McGregor's Theory Y

Inventory management, quality control, production scheduling, and follow-up services are elements of a specialized area in management called __________ management.

Operations

__________ is about converting resources into goods and services. It includes inventory management, quality control, production scheduling, follow-up services, and more.

Operations management

Jada works at an upscale wine and spirits shop. When shoppers walk in the door, each is greeted with the same script: "Welcome to Caron's. My name is __________. How may I help you?" All customers must be greeted in less than one minute after they have entered the shop. Which management theorist would have approved of this method of operation?

Taylor

Which statement is most accurate in describing the current trend in manufacturing in the United States?

The number of people working in manufacturing continues to fall.

Which of the following statements concerning the U.S. service sector today is most accurate?

The service sector has grown much more rapidly than the manufacturing sector.

Ian works in the IT department at Pleasant Valley Health Partners. He feels encouraged to find his own solutions to problems, and to implement those solutions when practical. The programmers and data analysts work with little supervision because management feels they are committed and creative workers. This policy reflects a __________ attitude about workers.

Theory Y

According to Maslow's theory, when a need is satisfied

another, higher-level need emerges and motivates a person to satisfy that need.

Many companies are moving from a(n) __________, in which workers do only a few tasks at a time to a(n) __________, in which teams of workers combine to produce more complex units of the final product.

assembly-line layout; modular layout

A steel plant has long production runs to make steel beams, which can be made available on demand. These finished products turned out over time are considered the results of a(n)

continuous process.

Herzberg's research purposefully directed managerial thinking to

develop interesting jobs, help them achieve their objectives, and recognize their achievement.

The central idea of MBO is that

employees need to motivate themselves by participating in goal setting.

Zeb is a retail store employee. He organizes merchandise and will answer customer questions. Recently, his boss gave him the additional responsibility of ensuring that the inventory requested from the manufacturer arrives as ordered, then entering that order into the computer, ticketing the merchandise with the appropriate price tag, and being responsible for getting it out to the floor. This is an example of job

enlargement.

If a company wanted to link the computerized functions of all its divisions and subsidiaries of the firm into an integrated software program that uses a single database in order to develop a more integrated system that improves customer service, it would most likely use

enterprise resource planning.

Smooth Times Brewery recently became certified as an ISO 14001 company. Which criterion would decision makers evaluate for this award?

environmental improvements implemented at the brewery

Janette works at an insurance fraud company rewriting investigator reports. After seven months, Janette was promoted to lead editor and became responsible for delegating the editorial department's workload among editors and training new editors. At Janette's annual review, her manager praised her work and how she had handled her additional workload. She received a $0.20 raise per hour. Her manager told her she needed to further prove herself before receiving an actual title or any additional money. When Janette returned to her desk, she immediately planned to call in sick the next day and to start searching for a new position. What theory most closely applies to Janette's present attitude?

equity theory

Recently, Raj switched jobs from a large firm to a medium-sized firm. As one of four project managers at the new firm, Raj recognizes that employees have much more respect for his expertise than he perceived at the larger firm where there were a minimum of 25 project managers. According to Maslow, which need in his hierarchy is important to Raj?

esteem

A university student spends his summer months in his home town, where he works for a local microbrewery during the evening hours. In the late morning, he attends the local community college, where he takes summer courses that he knows will transfer back to his school. Although he finds the courses just as challenging as at his regular university, he does not worry about his summer grades affecting his 3.2 (out of 4.0) grade point average, because his university only accepts the transfer credits. As long as he receives C grades or better, he maintains his current grade point average. Which theory suggests that the student will work only as hard as necessary to earn a C grade?

expectancy theory

American Shippers is looking for a site to build its new distribution facility. In order to quickly move products, any area selected must have adequate airport access and must be located at the hub of major highways. The company also demands reasonably priced land and tax incentives. American Shippers is in the process of arranging its

facility location.

Darla was born in 1972. As indicated by her generational cohort, she's most likely a manager who tends to

focus more on results than on hours in the workplace.

With respect to the development of scientific management, Frederick Taylor's objective was to

increase productivity at work.

Inez works on an assembly line in a candy manufacturer that produces limited quantities of chocolates with a variety of fillings. Inez and the others on her line switch the type of candy produced up to three times per shift. This describes a(n)

intermittent process.

An HR director was reviewing the job description for a new position in the information technology department of his company. He quickly jotted down a few comments that he would later share with the department manager. Among other things, his comments included suggestions for incorporating more skills variety into the job and a little more autonomy as to how the job might be accomplished from start to finish. As a student of business, you recognize that the HR director believes that a person holding this position would be motivated by

job enrichment.

Keen, an operations manager at a wood processing plant, notices that there is significant scrap and inefficiencies in the plant's operations. Which technique would he most likely be interested in implementing?

lean manufacturing

Matt, a manager in New York City, has been transferred by his company to Japan for six months to study their operations as well as to negotiate a supplier contract. Matt is having some problems understanding how to do business in Japan. He wants to get down to business and get things done, but he senses that his Japanese coworkers want to get to know and trust him before focusing on doing business. The problem could be the fact that Matt is from a(n) __________, and believes building personal relationships is a waste of time that diverts attention away from the task at hand.

low-context culture

New design and production techniques have

made it possible to custom-make products in response to customer demand.

Management theorist Douglas McGregor observed that

managers' attitudes toward workers affected how they motivated them.

According to Herzberg, workers felt that good pay and job security

provided a sense of satisfaction with the job, but did not motivate them.

The strategy of making work interesting and motivating employees by moving them from one job to another is called job

rotation

Frederick Taylor believed the best way to improve worker productivity was to

scientifically determine the most efficient way to perform a task and then teach people exactly how to perform it.

According to Herzberg, what would be considered "motivators"?

sense of achievement and opportunity for growth

The tendency for people to behave differently when they know they're being studied is referred to as

the Hawthorne effect.

The project manager building a new underwater dolphin exhibit at City Aquarium is reviewing the chronological sequence of activities that must be completed on the project and the estimated time of completion of each activity. He is employing

the PERT technique.

William Ouchi's Theory Z recognized

the merits of a hybrid form of Japanese-style management and American style of management.

The following PERT network lists all the different tasks that must occur in order for the River City Swim Club to successfully host a regional swim meet at the Meredith Lacey Swim Center. The darkened boxes are the critical path because

this represents the path of tasks that will take the longest to complete.

In accordance with Maslow's way of thinking, if Kava secured a good-paying job that paid her enough to live in a decent apartment and buy an economical car, and if she felt that her work location and her home location were relatively safe places, she would

turn her focus to the next level of needs: social needs