Intro to Airline Industry: Quizz
C
Currently there are three main airline alliances in the world: Oneworld, Sky Team and... (a) World Alliance (b) Sky Alliance (c) Star Alliance (d) Fly Alliance
A
During which of the following steps is the first opportunity to initiate passenger control? (a) Check-in (b) Security screening point (c) Passport control (d) Immigration control
C
Every airport has the following three parts: the landside, the airside and the... (a) taxiway (b) runway (c) terminal (d) parking area
B
Export freight forwarders are licensed by... (a) the International Association of Freight Forwarders (IAFF) (b) the International Air Transport Association (IATA) (c) the local government authorities (d) the airport cargo department (Module 1.2)
A
Flight Information Services notify the pilot if a flight can be conducted safely and efficiently. (a) True (b) False
D
For arriving passengers on international flights, the airside areas include immigration, baggage pickup and... (a) passport control (b) animal vaccination (c) currency exchange (d) customs
A
For many airlines, the reserve pilot must be ready to go within _______ of being contacted. (a) an hour (b) two hours (c) three hours (d) four hours
A
From a passenger's perspective, one of the disadvantages of a mature "hub-and-spoke" route system is the dominance of one airline in a hub. (a) True (b) False
A
Gate agents are generally trained in how to check in pets. (a) True (b) False
D
General aviation planes can also be used for... a) international passenger transportation b) connecting flights to larger airports c) military transport d) spraying field crops (Module 1.1)
C
Generally, emergency medical service crews in an airport are employees of the... (a) airport (b) the consortium of airlines (c) the local municipality (d) the central government
B
Generally, training is not required when a pilot moves from one aircraft type to another, if this is within the same airline. (a) True (b) False
A
In recent years, growth in the tourism industry has been driven by emerging economies. (a) True (b) False (Module 1.3)
B
In terms of Freight Tonne Kilometers, which area of the world occupies the leading position? (a) Africa (b) Asia-Pacific (c) Europe (d) North America
D
In which country, during the early 1920s, was the focus on the delivery of mail by air transport? (a) Australia (b) Great Britain (c) Japan (d) USA
D
Live animals are usually loaded into the rear compartment of the hold because... (a) the rear compartment is safest during accidents (b) a loaded rear compartment allows for easier takeoff (c) the rear compartment has appropriate air ventilation (d) the temperature can be adjusted in the rear compartment (Module 1.2)
A
Major airlines opposed deregulation because they feared (a) increased competition (b) lack of safety regulation (c) lack of personnel licensing (d) rapid development of new routes
A
Most flights today do not have a flight engineer because their function is fulfilled by... (a) the new computerized systems (b) the aircraft captain (c) the first officer (d) the ground crew
D
Most passengers choose their airline based on... (a) loyalty programs (b) price of tickets (c) flight schedule (d) quality of service
D
One area of service that is subcontracted even by major airlines is... (a) marketing (b) sales (c) security (d) catering
A
One important contribution of the tourism industry is creating awareness of the diversity of cultures and ways of life. (a) True (b) False (Module 1.3)
B
One of ICAO's principal mandates is to enforce air safety regulations in all member states. (a) True (b) False
B
One of the main challenges of flying chartered flights is the limited number of airports that accept these flights. (a) True (b) False (Module 1.1)
D
One of the newer strategies to make airports profitable is to... (a) increase airport taxes (b) increase the fees paid by airlines (c) receive more government subsidies (d) make airports destinations in themselves
A
Open Skies Agreements create a free market environment by reducing government interference in the commercial decisions of air carriers. (a) True (b) False
B
Passenger travel is a highly globalized sector of the airline industry, but cargo transportation is not. (a) True (b) False
A
Privatization of government-owned airlines can lead to... (a) economic viability of these airlines (b) bankruptcy of these airlines (c) reduced competition (d) neglect of safety standards
B
Profits and _________ are critical for the airline's ability to repay debt and reinvest in its development. (a) operational costs (b) cash flow (c) revenue (d) yield
A
Schedulers work closely with the training and operational control departments because they need to consider whether the crew assigned to a particular aircraft has had appropriate training for that type of aircraft... (a) True (b) False
B
Some countries require passengers arriving from a foreign country to fill out a landing card. By whom is this landing card checked? (a) Cabin crew (b) Immigration officer (c) Baggage handler (d) Security officer
D
Specially trained "sniffer" dogs are used for screening... (a) international passengers (b) international mail (c) airline personnel (d) freight
B
Staff employed in ground operations is responsible for passenger processing, baggage handling and... (a) performance monitoring (b) aircraft handling (c) airport maintenance (d) terminal management
B
The "Combi" mode of the Boeing 747-400 passenger aircraft can... (a) carry more passengers (b) carry more cargo (c) fly longer distances (d) carry air stables (Module 1.2)
D
The "pillars" of sustainable development are economic development, social development and... (a) intercultural exchange (b) technological development (c) energy conservation (d) environmental protection (Module 1.3)
C
The Electronic Flight Information System displays not only the aircraft's position and speed, but it also indicates... (a) progress (b) situation (c) time (d) altitude
D
The Revenue Passenger Kilometer (RPK) allows us to measure... (a) airline productivity (b) airline profitability (c) airline total revenue (d) airline passenger traffic
A
The basic difference between ICAO Standards and Recommended Practices is that Standards are mandatory, but Recommended Practices are not. (a) True (b) False
A
The basic role of the freight forwarder is to... (a) organize cargo shipments (b) transport cargo shipments (c) get customs clearance for air cargo (d) provide insurance for air cargo (Module 1.2)
A
The company's values affect which tasks should have the highest priority and which aspects of an employee's performance are most important. (a) True (b) False
A
The earliest airlines were privately-owned companies. (a) True (b) False
D
The first major country to introduce deregulation was (a) Australia (b) France (c) Great Britain (d) USA
D
The initial result of deregulation of fares by Japan's Ministry of Transport was (a) lower fares for all classes (b) lower fares for the economy class (c) lower fares during peak travel periods (d) slight rise of most fares
D
The key requirement for the first "air ports" was... (a) observation stands for the visitors (b) a grassy field that would mitigate the effects of rain (c) an aircraft hangar for storage and servicing of aircraft (d) the need to approach from any angle depending on wind conditions
A
The load planning and flight crew briefings are the responsibility of the... (a) operations control center (b) cabin crew (c) flight crew (d) air crew training
D
The main benefit of joint scheduling between several airlines is... (a) reduction in staff expenses (b) lower IT expenses (c) increase in check-in options (d) maximization of load factors
A
The main purpose of the load plan is to ensure that... (a) the correct balance of the aircraft is achieved (b) all cargo is properly confirmed for travel (c) all cargo is stored in containers and pallets (d) the correct temperature is adjusted throughout the flight (Module 1.2)
A
The main rationale behind greater consolidation is an increase in economies of scale and efficiencies. (a) True (b) False
D
The main reason that airlines retrain even experienced pilots when they are hired is that... (a) airlines are suspicious of other training programs (b) government regulations stipulate it (c) the planes of each airline differ somewhat (d) an airline's flight procedures should be identical on every flight
B
The main reason why flight attendants are trained in the airline's standard procedures is that they... (a) fly on different airplanes with different emergency rules (b) are frequently scheduled to fly with different team members (c) are expected to fulfil a variety of procedures (d) should be ready to take the responsibility of a purser
A
The most distinctive feature of the Concorde passenger aircraft was (a) supersonic speed (b) fuel efficiency (c) the wide-body (d) 400 passenger capacity
A
The most profitable passenger travel market segment is... (a) business travel (b) leisure travel (c) commuter travel (d) international travel (Module 1.1)
A
The original function of air navigation services was to... (a) control air traffic (b) ensure in-flight safety (c) ensure a smooth flow of traffic (d) prevent collisions on the ground
A
The primary reason for having two pilots on every flight is to have a second pilot in case something happens to the captain. (a) True (b) False
B
The primary responsibility of the flight attendants is to provide refreshments and ensure that passengers are comfortable. (a) True (b) False
B
The term "charter flight" refers to flights on narrow body commercial transport aircraft. (a) True (b) False (Module 1.1)
A
The term "feeder airlines" refers to airlines that predominately carry passengers... a) to the major airports b) to vacation destinations c) for a lower price d) on chartered flights (Module 1.1)
B
The term "intra-continental" refers to airlines that fly routes... (a) between continents (b) within a continent (c) between countries (d) within a country (Module 1.1)
C
The two key differences between air and other forms of transportation are that aircraft cannot stop and wait for information while in transit and the need for... (a) special infrastructure (b) special security measures (c) international cooperation (d) special communication technology
D
The two key elements of organizational culture are _______ and values. (a) mission (b) vision (c) goals (d) norms
B
The type of aircraft a pilot flies depends mainly on... (a) his/her grades during training (b) his/her seniority in the airline (c) the number of years worked as a reserve pilot (d) the crew scheduler
D
To calculate the full economic impact of the airline industry, we need to take into consideration the number of people employed by... (a) the aviation industry (b) the supply chain (c) the tourism industry (d) all of the above (Module 1.3)
D
To which of the five "Freedoms of the Air" are almost all countries partners? (a) The right to carry passengers or cargo from another country to one's own (b) The right to carry passengers or cargo from one's own country to another (c) The right to land for non-traffic purposes (d) The right to fly across a country's territory without landing
C
Training for most airline reservation agents covers ticketing procedures and the use of the airline's computer system in order to... (a) send customers weather reports (b) notify cabin crew of schedule changes (c) obtain information on seat availability (d) notify ground services of reservation changes
D
What country has differentiated itself as an ecotourism destination by conserving the Okavango wetland system? (a) New Zealand (b) South Africa (c) Guatemala (d) Botswana (Module 1.3)
B
Where are the ICAO Standards and Recommended Practices published? (a) In the Chicago Convention Treaty (b) In the Annexes (c) On the ICAO Web site (d) In the Traffic Conference resolutions
B
Which airline's organizational culture demonstrates that a fun atmosphere creates a sense of community and enhances the customer experience? (a) British Airways (b) Southwest Airlines (c) Singapore Airlines (d) Korean Air
B
Which country was the first to establish a government-owned airline? (a) France (b) Great Britain (c) Italy (d) USA
C
Which of the following airports is named after a prominent figure in aviation history? (a) Norman Manley International (KIN) in Kingston, Jamaica (b) Lester B. Pearson International Airport (YYZ) in Toronto, Canada (c) Santos-Dumont Airport (SDU) in Rio de Janeiro, Brazil (d) Chiang Kai Shek International Airport (TPE) in Taipei, Taiwan
A
Which of the following boarding options ensures that passengers cannot wander onto the apron? (a) A passenger jet bridge (b) A transfer vehicle (c) A walk from the exit door to the aircraft (d) None of the above
D
Which of the following is NOT characteristic of the airline industry? (a) Seasonal (b) Labor intensive (c) Highly competitive (d) High profit margins
D
Which of the following is NOT part of an airport's airside? (a) Runway (b) Taxiway (c) Apron (d) Flight check-in
D
Which of the following is NOT used as a means to screen freight? (a) Manual inspection (b) Use of radioscopic equipment (c) Use of explosive vapour detectors (d) Full body scanner
A
Which of the following is NOT used for passenger screening? (a) Decompression chamber (b) Radioscopic (X-ray) equipment (c) Explosive vapour detectors (d) Manual searches
D
Which of the following is the most popular type of outlet in airports? (a) Travel insurance counters (b) Amusement machines (c) Car rental counters (d) Restaurants, bars and cafeterias
D
Which of the following outbound freight processing steps is out of sequence? (a) Security Screening (b) Assembly and Holding (c) Dispatch to Aircraft (d) Receiving Area
D
Which of the following steps is out of sequence? (a) Security screening (b) Commercial Facilities-Airside (c) Preboarding Check (d) Check-in at the airport counter
B
A general inspection of the plane prior to takeoff is the responsibility of the... (a) captain (b) first officer (c) designated cabin crew member (d) ground service
A
A measure of the average revenue received for carrying one passenger one kilometer is called... (a) yield (b) profit (c) unit revenue (d) unit capacity
A
About 90% of employees at airports work for private companies, such as airlines, contractors, concessions and other land tenants. (a) True (b) False
B
According to IATA statistics for 2011, the greatest amount of cargo was transported domestically. (a) True (b) False
B
According to international regulation, airports are not allowed to contract private security companies to operate security inspection points within the terminals. (a) True (b) False
B
Aircraft maintenance personnel are responsible for cleaning the aircraft cabin in preparation for the next flight. (a) True (b) False
D
Airline alliances can lead to a reduction in flight frequencies when... (a) governments do not stimulate competition (b) regional airlines are part of the alliance (c) government regulation is too rigid (d) alliances have a monopoly on specific routes
D
Airline profitability is a function of the following three factors: yield, available seat kilometer cost and... (a) operating costs (b) passenger revenue (c) passenger traffic (d) load factor
C
Airlines are considered capital intensive because... (a) fares are more expensive than other forms of transportation (b) airlines pay high salaries to their employees (c) the start-up of an airline requires huge investment (d) airlines pay high government taxes
A
Airlines lease aircraft in order to avoid paying large sums of money upfront for the aircraft. (a) True (b) False
A
Airplane servicing such as de-icing is usually done by... (a) ground services personnel (b) ground transportation personnel (c) airport maintenance personnel (d) airport operator personnel
C
Airport management prefers to spread air traffic out during the day in order to... (a) avoid creating traffic congestion on the approaching highways (b) allow passengers to spend more time in the airport (c) use its facilities and manpower most efficiently (d) increase security screening
B
Alerting services notify the pilot if a flight can be conducted safely and efficiently. (a) True (b) False
C
Among the predeparture checks to be completed by the cabin crew are emergency equipment in the cabin, any cabin defects and... (a) fuel level (b) loading plan (c) catering supplies (d) aircraft defect log
D
An organization's norms and values are often expressed in the company's... (a) procedural manual (b) marketing strategy (c) training programs (d) mission and vision statements
C
At which of the following steps could the customer be asked to provide a photo identity card? (a) Commercial Facilities-Landside (b) Security screening (c) Preboarding check (d) Boarding
D
At which stage are passengers most likely to be asked to open their luggage for inspection? (a) Deplaning (b) Government Controls-Immigration (c) Luggage Reclaim Area (d) Government Controls-Customs
B
Baggage checked-in at an off-airport location is not subject to the mandatory security controls prior to loading. (a) True (b) False
C
Because not everyone can go through the security checkpoint to the airside, some concessionaires have... (a) their stores only on the landside (b) their stores only on the airside (c) their stores on both the landside and airside (d) their stores in the concourse
C
Boarding announcements are normally made by... (a) reservation agents (b) airport check-in staff (c) gate personnel (d) ramp personnel
D
Which two "Freedoms of the Air" are almost always granted simultaneously in bilateral agreements between countries? (a) The rights to fly across a country's territory without landing and, to land for non-traffic purposes (b) The rights to carry passengers from another country to one's own and, to carry passengers from one's own country to a second country and, from there to a third country (c) The rights to land for non-traffic purposes and, to carry passengers from one's own country to a second country and, from there to a third country (d) The rights to carry passengers from one's own country to another and, to carry passengers from another country to one's own
C
While on board the aircraft, the responsibility for administering first aid lies with the... (a) captain (b) first pilot (c) flight attendants (d) medical professionals
A
Why does air cargo transportation generate larger profit margins than passenger transportation? (a) Because cargo service is less costly (b) Because cargo airport taxes are generally lower (c) Because cargo airplanes are more fuel efficient (d) Because cargo load factor is greater
A
World War I was a main factor in the development of civil aviation because, after the war, many military planes were used for passenger transportation. (a) True (b) False