Intro to Business Chapter 9

production

The creation of goods and services using all of the available factors of production (i.e., land, labor, capital, entrepreneurship and knowledge) is called

Gantt

A bar graph used to illustrate what projects are being worked on and how much work has been completed is called a(n) ______ chart

materials requirement planning (MRP)

A technique that helps managers ensure that the right parts and materials are available at the right time in the right place is called

Gantt chart

As the engineering manager at Chilcote Products, Assad keeps track of product development projects by using a chart that shows how much work has been completed on each of the projects that are currently underway. Assad uses a

flexible

At NikeID, you can design your own athletic shoes by selecting the material, choosing the color and even adding other personal touches. This method of using machines to do multiple tasks to produce a variety of products is known as _______ manufacturing.

facility location

Choosing a geographic location for a company's operations is called

Malcolm Baldrige

Firms that achieve an outstanding level of overall quality based on performance in key areas such as strategic planning and customer focus may be awarded the ______ National Quality Award.

critical

In a PERT chart, the project activity path that takes the longest to complete is called the _______ path.

computer-integrated manufacturing

In an effort to increase efficiency by cutting costs, Geoffrey decided to look for a way to link the company's CAD and CAM systems, allowing them to work together. Geoffrey wants to implement

must continuously strive to improve quality

In order to maintain a competitive edge, American manufacturing firms

process manufacturing

Materials are physically or chemically changed to produce a product through

both goods and services

Operations management controls the production of

assembly

Ricci works for a lighting company where he fits components together to produce desk lamps. The process that Ricci uses is called a(n) _______ process

goods; services

Rue de Vin owns many acres of vineyards and a large winery. Marta's Vineyard is a small consulting firm that helps restaurateurs and caterers pair wines with their menus. Rue de Vin produces _______; Marta's Vineyard produces _______

Consumer-use products

Since the 1990s, the U.S. has seen an increase in manufacturing output in which of the following categories?

cellular

Some newer production facilities are designed to have a flexible layout that can be easily modified as needed. These facilities use a number of modules that can be assembled in different ways to produce different layouts. Such designs are called _______ layouts.

program evaluation and review technique

The acronym PERT stands for

continuous

The most cost-effective way to produce gasoline is to never interrupt the process because the constant, uninterrupted production of gasoline leads to the greatest efficiency. This type of production is known as a(n) ______ production process.

adopt new, innovative production techniques

To strengthen its manufacturing base in the future, U.S. producers must

enterprise resource planning (ERP)

Production manager, Marvin McNealy wants to link all the divisions and subsidiaries of his firm's computerized functions into a single, integrated software program that uses a single database. In order to achieve this goal, Marvin can use

ensure that projects are completed on time

Project managers greatly benefit from both PERT and Gantt charts because they help them to

operations

The _______ manager at the Montague Convention and Event Center oversees the detailed work of a variety of functions at the facility, such as catering services, the audio-visual department, janitorial services, marketing and accounting.

operations

The specialized area in management that converts or transforms resources—including human resources—into finished goods or services is _______ management.