Intro to Business Chapters 10-11 Quiz

________ motivation comes from the enjoyment of a task or a job well done, and ______ motivation is based on a bonus or reward. a. Intrinsic, extrinsic b. Intrinsic, external c. Extrinsic, intrinsic d. Extrinsic, internal

a. Intrinsic, extrinsic

Which of the following describes a scheduling system that permits workers to select their own hours, within certain limits? a. flextime b. compressed workweek c. job sharing d. mass career customization

a. flextime

A job __________ lists the duties and responsibilities of a position. a. rotation b. description c. enrichment d. specification

b. description

A job _________ lists the qualifications needed to perform a job. a. enlargement b. enrichment c. specification d. description

c. specification

_______ suggests needs in lower levels of hierarchy (ex. food, clothing, shelter) must be satisfied before higher level needs can be addressed. a. Equity Theory b. Herzberg's Theory c. Vroom's Theory d. Maslow's Theory

d. Maslow's Theory

__________ argues that employee's motivation is based on their ideas about their own capabilities, opportunities for rewards, and worth of these rewards. a. Herzberg's Theory b. Equity Theory c. Maslow's Theory d. Vroom's Theory

d. Vroom's Theory

Helping employees find the harmony between the demands of their personal and professional lives is called _______. a. job specification b. employee assistance program c. succession planning d. work-life balance

d. work-life balance

All actions that an organization takes to attract, develop, and retain quality employees is __________________. a. Operations Management b. Human Resource Management c. Discrimination d. Recruiting

b. Human Resource Management

According to _________, hygiene factors are associated with dissatisfying experiences, and motivators are associated with satisfying experiences. a. Maslow's Theory b. Vroom's Theory c. Herzberg's Theory d. Equity Theory

c. Herzberg's Theory

_________ is the periodic evaluation of an employee's work based on certain criteria. a. Turnover b. An orientation program c. Performance appraisal d. Worker buyout

c. Performance appraisal