Intro to Business Exam 1

In the context of nonverbal communication involving a listener and a speaker, active listening occurs when:

-the listener focuses his or her complete attention on the speaker. -Hourly employees may spend 30% of their time listening, while managers often spend 60%, and executives might spend 75% or more. Interestingly, top salespeople also tend to spend about 75% of their communication time listening.

In what year did the Industrial Revolution begin, igniting new developments in manufacturing, energy, agriculture, and transportation?

1760

Adam Smith publishes The Wealth of Nations, a classic economics text.

1776

Marianne, who is attending a seminar, is attentively listening to all the speakers. However, she is distracted by one particular speaker's exaggerated gestures. Which of the following forms of communication barriers is Marianne experiencing in this scenario?

A body language barrier

Which of the following marketing concepts emerged during the marketing era?

A consumer focus that permeates successful companies in every department, at every level

Which of the following communication channels has the highest channel richness?

A face-to-face meeting

In the context of communication barriers, which of the following scenarios demonstrates the existence of a language barrier?

A finance manager using financial terms while addressing listeners belonging to an editorial department

In the context of writing high-impact messages, which of the following is appropriate for a business message?

A message that reads like a natural conversation

Anya is an administrator at Zenorx Inc., a start-up software company. She is responsible for acquiring capital for the company. In the context of the various factors of production that businesses rely on, which of the following functions is most likely to be a part of Anya's responsibilities?

Acquiring synthetic resources like computers and telephones

In the context of communication channels, which of the following is a difference between an in-person presentation and a face-to-face meeting?

An in-person presentation is used when the need is to reach a large audience with an important message, whereas a face-to-face meeting is used when a message is personal, emotional, complex, or high-priority.

In the context of picking the right words when communicating with your audience, which of the following should be practiced to make communication more effective?

Avoiding Bias

_____ is a preconception about members of a particular group.

Bias

In the context of writing high-impact business messages, using which of the following in your message will guide your reader most easily through your writing?

Bulleted Lists

Which of the following statements best describes e-commerce?

Business transactions conducted online, typically via the Internet

In the context of the history of American business, which of the following statements is true of the relationship era?

Businesses aim to build long-term relationships with customers because satisfied customers can become advocates for a business.

In the context of the history of American business, which of the following statements is true of the marketing era?

Businesses began to develop brands to help customers understand the differences among various products.

Which of the following scenarios illustrates the utilization of human resources as a factor of production?

Carlos hires a content writer to develop content for his online portal that sells fashion accessories.

Which of the following statements is true when a person makes a career choice based on what he or she loves doing?

Chances of personal success are boosted.

Lara is giving her first presentation at a seminar on corporate social responsibility. Although she is nervous, she wants to try her best to grab the audience's attention. To achieve this, when opening the presentation, Lara should start with:

Compelling Story

In the context of the history of American business, which of the following is a feature of the relationship era?

Cultivating current customers turn out to be more profitable than constantly seeking new ones.

Which of the following communication channels has the lowest channel richness?

Email

In the context of the history of American business, which of the following statements is true of the industrial revolution?

Factories hired large numbers of semiskilled workers who specialized in a limited number of tasks.

_____ are four fundamental resources—natural resources, capital, human resources, and entrepreneurship—that both businesses and nonprofits rely on.

Factors of production

_____ is an international economic and political movement designed to help goods and services flow more conveniently across international boundaries.

Free trade

Laurel saw an advertisement on an employment website for the position of a security guard. It specified that the applicant must be at least six feet in height, and he must weigh at least one hundred and eighty pounds. Which of the following biases is illustrated in this advertisement?

Gender Bias

The _____ is an international trade agreement that has taken bold steps to lower tariffs and promote free trade worldwide.

General Agreement on Tariffs and Trade

Which of following was a result of the bold steps taken by the General Agreement on Tariffs and Trade (GATT) to reduce trade restrictions worldwide?

Goods moved more freely than ever across international boundaries.

Which of the following factors of production encompasses the physical, intellectual, and creative contributions of people working within an economy?

Human resources

In the context of creating and delivering successful verbal presentations, which of the following is a key benefit of using Google Presentations?

It can be accessed from any device with a web connection.

In the context of various communication channels, which of the following statements is true of email?

It can be used to convey the same message to many people.

In the context of the technological environment, which of the following statements is true of business technology?

It includes any tools that companies can use to become more efficient and effective.

In the context of creating and delivering successful verbal presentations, which of the following statements is true of dynamic delivery?

It is characterized by the use of natural gestures.

In a business, which of the following statements best describes profit?

It is the money that a business earns in sales, minus expenses.

In the context of the various communication channels, which of the following statements is true of a telephone conversation?

It is used when there is a need for spontaneous dialogue with the recipient.

Conela is a nonprofit organization that renovates abandoned government schools and facilitates their functioning. It is headed by two social activists and is funded by the government. Which of the following statements is true of Conela?

It takes in revenue like any other business.

Drenexa Pharmaceuticals is based in the United States. In the context of the social environment, which of the following is most likely to be an impact of the rapidly aging population on Drenexa Pharmaceuticals?

It will gain profits as the rapidly aging population will cause the companies that cater to the elderly to boom.

In the context of the history of American business, which of the following statements is true of the production era?

Jobs became specialized, increasing productivity and lowering costs and prices.

Which of the following is a good tip to follow when writing emails?

Keep the message short

In the context of the history of American business, which of the following statements is true of the entrepreneurship era?

Large-scale entrepreneurs emerged in the second half of the 1800s, building business empires.

In the context of a business environment, which of the following is a key element of the U.S. economic environment?

Legislation that supports enforceable contracts

Which of the following is a similarity between millennials and digital natives?

Like millennials, digital natives tend to be extremely tolerant and inclusive.

In the context of factors of production that businesses and nonprofits rely on, which of the following can be classified as capital?

Machine

In the context of factors of production that businesses and nonprofits rely on, which of the following statements is true of natural resources?

Most of them must be extracted, purified, or harnessed.

_____ are business-like establishments that employ people and produce goods and services with the fundamental goal of contributing to the community rather than generating financial gain.

Nonprofits

The millennial generation

Population born between 1980-1995

Which of the following factors is most likely to be covered by the social environment dimension of a business?

Population size and density

Which of the following statements is true of communication barriers?

Some companies have built-in barriers to effective communication.

In the context of nonverbal communication, which of the following indicates integrity, trust, and respectful attention within American culture?

Sustained eye contact

In the context of business presentations, which of the following actions is most likely to help mitigate speech anxiety?

Taking a sip of water

Which of the following communication channels should be used when the content to be communicated is controversial?

Telephone conversations

Which of the following is a key dimension of the business environment?

The economic environment

In the context of the social environment of the United States, which of the following statements is true of diversity?

The growth in ethnic populations offers robust profit potential for firms pursuing them.

The official company policy of NathWorthone Inc., a weapon manufacturing company, discourages interaction between supervisors and subordinates. Which of the following communication barriers is exemplified by NathWorthone's policy in this scenario?

The organizational barrier

In the context of the U.S. economic environment, which of the following is a government policy that supports business?

The relatively low federal tax rate

In the context of business communication, which of the following statements is true of active voice usage in sentences?

The subject performs the action expressed by the verb in active voice.

To establish agreement in your sentences without creating gender bias during business communication, it is advisable to convert sentences to _____.

Their plural form

In the context of factors of production, which of the following statements is true of entrepreneurial enterprises?

They can kick-start an economy, creating a tidal wave of opportunity by harnessing other factors of production.

Which of the following statements is true of communication channels?

They differ from one another in terms of how much information they communicate to the recipient.

In the context of the competitive environment, which of the following statements is true of bleeding-edge firms?

They launch products that fail because they are too far ahead of the market.

Which of the following statements is true of entrepreneurs?

They produce a ripple effect that enriches everyone around them.

Which of the following statements is true of millennials?

They shaped the Internet.

MalChop Inc., an air transport service company, announced that its new project would be delayed due to technical problems at various critical points of the project. Daren, the project manager, plans to send a detailed memo to all the members working on the project outlining how to correct each technical issue. In this scenario, Daren can ensure the effective communication of the memo's key points by:

Using Headings

Which of the following is a way to make PowerPoint presentations more effective?

Using pictures and graphics to emphasize key points

A speaker experiencing nervousness before a presentation must:

Visualize Success

Loss

When a business brings in less money than it needs to cover expenses

In the context of factors of production, which of the following is a natural resource?

Wind

In the context of the production era, the "hard sell" refers to the:

aggressive persuasion designed to separate consumers from their cash.

One way to deal with hostile questioners is to:

agree to disagree if they insist on following-up.

Great communication skills are most likely to:

boost your chance for success.

Trendwatching.com predicts that hundreds of millions of status-hungry consumers will

care less about what they have or buy and more about what they can do or create—seeking services that eliminate time and learning barriers to their creation of professional quality output

In the context of factors of production that businesses and nonprofits rely on, _____ cannot be considered a natural resource.

cereal crops

When closing a presentation, presenters should:

circle back to their introduction.

In the context of communication barriers, _____ can include everything from how you greet colleagues and establish eye contact to how you handle disagreement, eat business meals, and make small talk at meetings.

cultural barriers

Rubina is the director of procurement at Baines Corporation. She plans to send a memo to the employees in her department outlining some changes in the company's personnel policies. She believes that most of the employees will view the changes favorably. Therefore, Rubina is most likely to:

describe the bottom line of the policy changes at the beginning of the memo.

During the _____, the government of the United States stepped into the business realm to pass laws to regulate business and protect consumers and workers.

entrepreneurship era

Jason set up a textile mill in his hometown in 1865. He became a rich businessman by the time his son Earl took over the business in 1895. Soon after Earl started heading the business, the government passed laws to regulate business and protect consumers and workers. Due to this move by the government, the textile mill had to introduce a fixed salary structure for its employees and implement quality checks for the products manufactured. In the context of the history of American business, Jason had set up this textile mill in the _____.

entrepreneurship era

When making a career choice, experts often advise graduating students to:

find a career they love as it will tend to be more rewarding.

In the context of the global environment, the _____ has lowered prices and increased quality across virtually every product category, as competition becomes truly global.

free-trade movement

In a business message, _____ often undermine the writer's credibility and distract the reader from the intended meaning of the written message.

grammatical errors

One of the most common mistakes made when delivering a presentation is:

including too many key ideas in the body of the presentation.

During the _____, as mass production took hold, huge factories replaced skilled artisan workshops.

industrial revolution

A business

is any organization or activity that provides goods and services in an effort to earn a profit

Research suggests that the average human attention span, currently only slightly longer than that of a goldfish

is decreasing rapidly

Profit

is the financial reward that comes from starting and running a business.

In the context of the various communication channels, voice mail:

is used when a sender does not need a record of his or her message.

To write high-impact and must-read messages, effective writers should at first consider the:

needs of the audience.

While using block paragraphs in a business message, one should:

not indent the first sentence of the paragraph.

In the context of writing high-impact messages, when conveying a message that is likely to make the recipient feel negative, the email structure should:

present the rationale before the bottom line.

During the production era, in the early part of the 1900s, major businesses focused on:

refining the production process and creating greater efficiencies.

The goal of nonverbal communication should be to:

reinforce the meaning of a message.

Successful business communication involves:

seeking and understanding feedback from your audience.

Humor in a business presentation:

should be double-checked for appropriateness before usage.

In the context of the competitive environment of a business, the best measure of value is the:

size of the gap between product benefits and price.

The quality and quantity of goods and services available to a population is referred to as the _____.

standard of living

During face-to-face communication, _____.

the maximum meaning comes from body language.

Successful firms core goal:

to generate long-term profits by delivering unsurpassed value to their customers.

Businesses that strongly focus on customer satisfaction tend to:

transform their current customers into loyal advocates for themselves.

To strike the right tone in a business message, a good practice while drafting an email is to:

use personal pronouns.

In the context of creating and delivering successful verbal presentations, an effective dynamic delivery is characterized by:

varied body language.

In the context of communication channels, reports are the best channel to use when a person:

wants to communicate lengthy or detailed information.