Intro to Business Exam 2 Quiz Study Guide

With the goal-setting theory, managers have learned that easier goals motivate more effectively than challenging ones.

False

_____ management emphasizes the use of quality principles in all aspects of a company's operations.

Total quality

A company that uses departmentalization groups jobs under the authority of one manager for the purposes of planning, coordination, and control.

True

Site selection is a part of production planning

True

Technical skills are usually utilized at the lower levels of the organization.

True

The ability to work with people and be sensitive to worker's needs are examples of human relations skills.

True

When workers in a union elect their officers to represent them, it is an example of division of labor

False

Safeway Stores has installed dashboard computers in their trucks to monitor the delivery truck drivers as they work their routes. Safeway is checking on drivers to make sure they are working. This mistrust of employees derives from trust in the veracity of:

Theory X

The _____ style of management is based on a pessimistic view of human nature and assumes that the average person dislikes work, will try to avoid work, prefers to be directed, avoids responsibility, and wants security above all else.

Theory X

A manager who makes one-directional decisions and seeks no input from her subordinates can be described as having an autocratic leadership style

True

A tall organization structure has many managerial levels and a long chain of command.

True

Which of the following is NOT a key attribute of the virtual corporation?

Vertical integration is easy with this form of organization.

_____ is responsible for identifying the Theory Z style of management.

William Ouchi

The final stage in a typical employee grievance procedure is

arbitration

The term ______ refers to the employees who are eligible to vote and who will be represented by the union.

bargaining unit

The critical path method (CPM) is used to design, test, and modify new and existing products.

False

The first step in setting up a control process is to measure performances.

False

The internal labor market is made up of all employees in an industry

False

The matrix structure is a combination of a line and a staff organization.

False

_____ skills refer to a manager's ability to operate in diverse cultural environments.

Global management

Richard Sands is the CEO of Constellation Brands, the world's largest wine producer. He has the legitimate power and right to make decisions about how the division is run and to influence others to carry out these decisions. He has:

authority

One useful tool for routing is _____, where production managers "map" the flow from suppliers through the factory to customers

value-stream mapping

Performance standards and feedback are essential goals of the organizing function of management

False

Process departmentalization is a grouping of jobs by activity, such as marketing, finance, and production

False

Researchers predict a glut of better-educated and more highly skilled workers.

False

The reason that Castle and Cooke processes and packages Dole pineapple products in Hawaii is more than likely because of low energy costs.

False

The three participative leadership styles are consultative, democratic, and socialistic.

False

Unemployment compensation pays employees for lost work time caused by work-related injuries.

False

Which of the following statements about corporate culture is true?

All of the above statements about corporate culture are true

Which of the following is a disadvantages associated with the flexible manufacturing system (FMS)?

An FMS is initially expensive

_____ is a production technique that uses small, self-contained work stations and has each perform all or most of the tasks necessary to complete a manufacturing order

Cellular manufacturing

_____ uses a master computerized system to ensure that materials, labor, and equipment are available for production

Materials requirement planning

_____ involves coordinating and allocating a firm's resources so that the firm can carry out its plans and achieve its goals.

Organizing

When Tyree Elliott was hired as a public relations advisor to the CEO of a Fortune 500 company, he welcomed the help he received from Rae Rogers, a senior manager. Rogers was able to show Elliott the places where trouble was likely to occur, the likes and dislikes of the CEO, and how to do the best job possible. Which of the following statements describes what was going on in this situation?

Rogers was assuming the role of a mentor

_____ is the degree to which tasks are subdivided into smaller jobs

Specialization

Truman Pao was sitting in a stockholder meeting for a company that manufactures African-American beauty aids. Pao was startled when a group of workers disrupted the meeting by standing up on the furniture and making claims about unfair working conditions. Since the company is unionized, Pao should recognize that what happened during the meeting was an example of a:

corporate campaign

_____ helps employees at Rocky Mountain Surgical Associates PC, Denver, reduce the stress and disruption that employee vacation schedules and new worker training can cause in a small practice. Most of the nine staff members at the three-physician surgical group are trained to handle three job functions. According to the office manager, "The billing clerk can be the receptionist if necessary; so can the surgical scheduler or the medical assistant, which helps keep operations running smoothly when someone is out, or the practice has to train someone new."

job rotation

A(n) _____ is a manufacturing firm that produces goods in response to customized orders.

job shop

A _____ union is a branch union that represents a specified area or even a specific plant.

local

DaimlerChrysler decided not to build a $750 million plant in southeast Georgia in spite of the state spending $24 million to purchase the property and an additional $36 million to prepare the site specifically for DaimlerChrysler. The _____ offered was not enough to convince DaimlerChrysler that the Georgia site was a good location for its factory

local incentives

The Theory Z style of management emphasizes:

long-term employment

Like many other companies, Robert Mondavi Winery uses _____ to systematically compare the actual performance of each employee with his or her expected performance.

performance appraisals

The Cooke family has worked for various General Motors's divisions for over four decades. Bennett Cooke works at the Cadillac division. Rondella Cooke works at the Buick division. Their son Tyrone works at the Corvette plant, and their daughter Niome works at the Saturn plant. The Cooke family could tell you that GM is departmentalized by:

product

After the World Cup soccer games, Puma, the German sporting goods manufacturer, increased its end-of-year sales target by $641 million. Puma developed _____ plans with a goal that extra sales would come from new product categories the company was introducing, sale of soccer equipment, and consolidation of several subsidiaries.

tactical

The world's largest bank, Deutsche Bank, set as its objective to make its brand name as recognizable in the United States as FedEx and Visa are over the next ten years. The implementation of this long-range plan would require _____ planning.

tactical

The first type of training and development a new employee will be exposed to is:

employee orientation

Crisis, both internal and external, do not affect well-managed organizations.

False

Arranging a firm's human and material resources to carry out plans is called organizing.

True

Control is the mechanism for making sure the other three managerial functions--planning, organizing, and leadership--are operating smoothly.

True

Feedback is very important to the successful application of the goal-setting theory.

True

Human resource management is the process of hiring, developing, motivating, and evaluating people in order to achieve organizational goals.

True

Raja Hossein monitors the quality of staplers manufactured under the brand name Bostitch. If a stapler doesn't meet the standards that are agreed upon, an employee in his department puts the stapler in a reject pile. What function is Hossein performing?

Controlling

The CEO of Whole Foods Markets is John Mackey. It has a set of quirky management rules that makes Whole Foods an odd but effective workplace. Every store is divided into about eight functional teams: An employee is hired provisionally to a store team. After four weeks of work, the team votes whether to hire him or her; a two-thirds yes vote is necessary to join the staff permanently. Which leadership style appears to be used by Whole Foods?

Democratic (participative)

A manager in a centralized organization tends to allow subordinates to assume authority and to make most of the decisions.

False

A manager who is acting as a leader, figurehead, or a liaison is acting in the informational role.

False

A manager's ability to operate in diverse cultural environments depends primarily on his or her human relations skills.

False

Human resources managers have yet to find any use for Maslow's hierarchy of needs.

False

Job description refers to the specific location or office where a job is done

False

Job enlargement means the redesign of a job to increase its responsibility and challenge

False

Mentoring is a form of off-the-job training.

False

Organizations today are taking a greatly reduced role in helping employees balance their work responsibilities and their personal obligations than they did in the past.

False

Motivation is basically a need-satisfying process

True

Performance appraisals are comparisons of actual performance with expected performance.

True

Planning is the process of deciding what needs to be done to achieve organizational objectives; identifying when and how it will be done, and determining by whom it should be done.

True

Product layout is also called assembly-line layout.

True

Production converts inputs into outputs by changing the inputs in some way.

True

Profit sharing, gain sharing, and stock options are all forms of variable pay

True

Replacing human effort with robots is most effective for tasks requiring consistency, accuracy, and speed.

True

Robots are especially useful for repetitive tasks such as cutting sheet metal and spot welding.

True

Which of the following factors has NO effect on the size of a manager's span of control?

age of the subordinates

Jack Welch, former CEO of General Electric, was known by his employees as "Bloody Jack" because of the downsizing and restructuring he insisted the company do if its various departments were unable to achieve organizational goals. Knowing this nickname, you can assume that Welch used _____ power to accomplish his goals for GE.

coercive

A network of Bennetton retail sales agents select the Bennetton designs that they feel will appeal to Bennetton retail customers. The responsibility for picking the next "hot style" is in the hands of this group. This is an example of a _____ structure.

committee

A company with few managerial levels and a short chain of command usually has a wide span of control. This is called a _____ organizational structure.

flat

Bill Nielsen works as a graphic designer. He arrives at work at 7 a.m. and goes home at 3 p.m. One of Nielsen's co-workers who performs the same job as he does arrives at work at 10 a.m. and goes home at 6 p.m. Yet another co-worker arrives at 9 a.m. and leaves work at 5 p.m. From this brief description, you should realize that Nielsen's employer uses:

flextime

During a typical employee performance appraisal, the employee's supervisor evaluates the employee's work in terms of:

his or her contribution to the organization

A falling box injured Beatrice Hix while she was helping to unload a truckload of aquariums for her employer, a pet store operator. She is receiving pay for lost work time due to the work-related injury. _____ paid her for her lost work time.

worker's compensation

Dean Jager is the supervisor of the volunteer staff at the Booth Western Art Museum. He makes the work assignments, determines work schedules, and makes sure the museum uses all its volunteer staff efficiently. Jager is involved in _____ planning.

operational

The informal organization can help the formal organization to achieve its goals.

True

The nature of the task and the location of the workers affect the size of a manager's span of control.

True

The skills, knowledge, and abilities a person must have to fill a job are spelled out in a job specification

True

The standards used to determine actions acceptable to the group are called norms.

True

The virtual corporation expands the traditional boundaries of an organization

True

Theory X managers view their workers as untrustworthy and unmotivated

True

Training workers by changing and varying jobs is called job rotation.

True

Which of the following manufacturers would be most likely to use a product layout?

a motorcycle manufacturer

The ability to view an organization as a whole, to understand how the various parts fit together, and how it relates to other organizations is a(n) _____ skill.

conceptual

Top management usually performs all of the following tasks EXCEPT:

direct workers on the assembly line

The first step in controlling is to:

establish performance standards

In Herzberg's theory, salary is an example of a(n):

hygiene factor

The informal organization does NOT:

improve salary levels

Managers can use equity theory to:

improve worker satisfaction

Programmed instruction

is a self-paced, highly structured training method

According to the Sports Business Journal, Levy Restaurants is the leading purveyor of premium food at major sports venues. Levy has fed the masses at the Super Bowl, the Grammys, the Kentucky Derby, and the NBA All-Star Game. It catered last year's World Series and the MTV Video Music Awards, plus hundreds of regular-season games of football, baseball, basketball, hockey, and NASCAR races. So when the company purchased 150 pounds of steak and chicken, eighty pounds of noodles, ingredients for 48 gallons of shrimp bisque, 400 sushi rolls, and 25 pounds of jambalaya and succotash, it was more than likely a _____ decision.

programmed

Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country. It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila. Its primary challenge will be to convince the 2,000 employees it inherited from the government-owned facility to work more efficiently. Manila Water sought to boost employee morale by linking pay to performance. In other words, management has used its _____ power to improve employee productivity.

reward

Julia Li is a low-level manager for a manufacturer of collectible plates and figurines. She is assigned new jobs every few months so she can learn all aspects of her company's operations. Management is utilizing the concept of job _____ in training Li

rotation

The two key aspects of production control are:

routing and scheduling

A relatively small group of managers at the head of an organization that establishes overall strategy and long-range goals is called _____ management.

top

The three basic levels of the managerial hierarchy are:

top, middle, and supervisory

In a retail store, a point-of-sale (POS) terminal would be used to

track inventories

_____ are groups of employees who share resources and coordinate efforts so as to help members better perform their individual duties and responsibilities. The performance of this group can be evaluated by adding up the contributions of the individual group members.

work groups