Intro to Info Tech Sem 1

The continued pursuit of knowledge for either personal or professional reasons is

lifelong learning

A software engineer with a detail oriented personality has the patience and aptitude for

looking through many lines of code for errors that cause bugs.

Which of the following are generally considered to be professional behaviors in IT? Check all of the boxes that apply.

maintaining technical competency teaching others about technology

Collaborating as a virtual team is a _____ use of computers.

new

In what situations should you show enthusiasm at work? Check all of the boxes that apply.

when you are congratulated on a job well done when you are offered a new project when you are running a team meeting when you are offered a promotion

Education that focuses on skills that can be used in the workplace is

work-based learning

A typical day in programming and software development would involve

writing code for a software program.

An interactive media professional would most likely help with

designing a website.

If you had an idea for a new software company, what would be the best approach to help make it a successful business?

develop a business plan to describe how to maintain and grow revenues

_______ is a transferable skill category that can be broken down into verbal skills and written skills.

communication skills

What special certifications do Cisco and Novell offer that can help satisfy job requirements for Information Services and Support and Network System Administration professionals?

network support

What are sums of money that are given out for specific reasons?

grants

Which of the following roles is responsible for writing programming code?

software engineer

While traditionally employers used computers to track ordering and inventory, computers are used now to

automate merchandise ordering and inventorying.

Choose all the items that represent potential ways to find a job opening.

All

How does technology improve productivity at home? (Select all that apply.)

Enables online download of music Enables reading while exercising Reduces the need for printing

Which of the following is a college major for which IT courses would most likely be required?

Engineering

Identify traits of entrepreneurs. Check all of the boxes that apply.

Entrepreneurs desire independence. Entrepreneurs exercise discipline. Entrepreneurs identify new ways to meet needs. Entrepreneurs know how to take intelligent risks.

All of the following are information storage methods that make people's personal and professional lives more productive, except:

Ethernet

Many people use instead of maps.

GPS

is not a reason why new technologies are introduced to a profession.

Slowing down a process

is a cell phone that has added functionality

Smartphone

Which of the following would an NSA professional most likely need?

a bachelor's degree

What is an internship?

a short-term, often unpaid work assignment

Individuals' _________ are unique, even if they share specific character traits with others.

personalities

After establishing a long term goal and understanding what it entails, the best next step is to

plan numerous intermediate short-term goals.

Knowing your personality is an important part of career exploration because it helps you determine

potential career choice

People's personality types, transferable skills, and aptitudes most affect their

potential career choice.

An employee has an idea for a software program that can save the company time, but doesn't know how to write it.

programming and software development

The vice president of sales would like help designing a new software program to keep track of sales.

programming and software development

Choose all items that represent characteristics of a work samples.

provides examples of creative work such as writing, film, or art can be referenced in your resume and taken to job interviews is well organized and easy for a potential employer to find and digest

Choose all items that represent essential items to bring to an interview.

relevant work samples notebook with questions to ask copies of resume and personal references phone number of the contact person

Which of the following are possible ways to measure transferable skills? Check all of the boxes that apply.

self-assessment tests employability assessments the ability to perform tasks

Identify examples of lifelong learning. Check all of the boxes that apply.

taking a continuing education course focusing on self-directed learning

Which of the following best describes professional behavior in the IT field?

teaching others about technology in order to increase IT knowledge in the community

A programming and software development professional would most likely help with

testing a software program

What traits are employers looking for in new employees? (choose all that apply)

enthusiasm and genuine interest in their work and the company itself a willingness to take on increased responsibility mature responses to constructive criticism

What are two types of organizational structures designed to help an organization achieve its goals and objectives?

entrepreneurial and bureaucratic

URLs are to web browsers what postal addresses are to

envelopes

A very high-speed network connection port is called

ethernet

Which of these improved the ability to send information over the network in the 1970s?

ethernet

_____ are the moral principles of right and wrong that govern a person's or group's behavior.

ethics

What general category do sound, graphic, and network cards fall into?

expansion cards

Why is the .gov domain name so useful to know?

.gov sites have official authorization so they are usually reliable sites.

What is the mode of 18, 18, 15, 18, 18, 24, 21, 21, 24, and 14?

18

What is the median of 6, 16, 9, 20, 45, 30, and 32?

20

What is the mean of 9, 25, and 53?

29

At which track meet did two runners finish in a time equivalent to the mode?

3

In the set {5, 10, 15, 20, 25, 30, 35, 40, 45, 50, 55, 60, 65, 70, 75}, what is the median?

40

What is the median time?

5:30.5

What are some ways to find out what skills you need to develop at work? Check all of the boxes that apply.

Ask a supervisor's opinion. Ask coworkers' opinions. Attend trainings offered by the company.

Choose all items that represent essential tasks to do after an interview is over.

Ask about next steps and the best way to communicate. Send a follow-up email within 24 hours.

Which of the following statements describe encryption? Check all of the boxes that apply.

It turns data into cipher text. It makes data unreadable without a decryption It helps secure data. key.

Which best describes the significance of ARPANET?

It was the first WAN.

What do users make use of to interact with graphical icons and other visual elements in order to accomplish tasks?

a graphical user interface

What benefits do companies get from hiring a diverse workforce?

a great pool of candidates to hire retention of valuable employees better understanding of a global market different perspectives to solve problems

A disadvantage to using open source software is

a higher level of technical skill may be required to install, use, or modify it.

What is the HIPAA Privacy rule, and why does it affect IT professionals?

a law that mandates that medical records be kept electronically, which will be managed by IT professionals

Intellectual property issues cover many different types of creations. Which of the following are intellectual property? Check all of the boxes that apply.

a newspaper a student's diary the script of a play a painting hanging in a museum

A software update is also referred to as what?

a path

It is predicted that older workers will increase in the workforce because

a poor economy requires longer working careers

Of the choices below, which qualities in an employee are usually the most desired by employers? Choose all that apply.

a positive attitude an open mind the ability to think critically

What is a patch?

a software update that contains fixes for bugs or security issues

Which item best describes the World Wide Web Consortium (W3C)?

a web standards organization

An organization that offers server space for making websites accessible via the Internet is called what?

a website host

_______ is an individual's set of values and beliefs that hard work builds personal character.

a work ethic

Your parents want to buy a computer for the family room - something that can handle the thousands of movies your parents have purchased and downloaded from the Internet.

entertained

If Mr. O wanted to save his files to a portable device that he could fit into a carry-on for his business trips, which device will provide the most memory while not being too bulky?

external hard drive

What type of device is a printer?

external peripheral device

Select the five factors measured in the big five personality test.

extraversion neuroticism openness agreeableness conscientiousness

When communicating in writing, it is important to be focused, brief, and

factually accurate

What is the term for the exception to copyright that allows you to use copyrighted work without permission?

fair use

The ability of a network to recover after any type of failure:

fault tolerence

The manipulation of data files on a computer using a file browser is

file management

A _______ is a computer program that allows a user to manipulate files.

file manager

During a conflict, it's important to remember that not everyone thinks the same way as you, so

find the things you have in common to reach a successful resolution

A very fast port used for audio/video output is called

firewire

Which of the following would an information services and support professional most likely help you with?

fixing your computer's DVD drive

Skills for effective note taking include:

focusing on new information first using short, meaningful phrases, and abbreviations instead of full sentences using symbols, diagrams, charts, and tables

You've reached an agreement with a coworker on how to resolve the problem. You should now

follow through on the agreement

Choose all items that represent examples of good website accessibility.

font size can be changed site text makes sense when read aloud to a blind person the Tab and Enter keys can be used to move through a website

Copyright protects the rights of the author of a book

for the life of the author plus seventy years

What is the best overall approach to education and career development for IT professionals?

formal education followed by lifelong learning

Creating curriculum around learning goals established by the training or learning department is

formal learning

Use the ___________ feature to send someone else an e-mail you received.

forwarding

A _____ format is not bound by copyrights, trademarks, patents, or restrictions.

free

An employee at your graphic design firm needs a solid computer that can handle the variety of graphics and animations he works with on a daily basis

gaming/media production computer

Part of the network that allows communication with other networks

gateway

When you use reasoning skills and past experience to brainstorm ideas you are

generating solutions

You would like to share information you found on a website. (select all that apply) You should:

give credit to the source of the information on the website. check to be sure this information is reliable and accurate.

Identity theft is a breach of

good ethical practices

Choose all of the statements that describe a serif typeface

guides a reader's eyes from one character to the next on printed documents ends of the characters have finishing points

The main storage device inside a computer where programs and files are saved is called the

hard drive

Around the world, all the laws governing behavior on the Internet are

hard to enforce.

Examples of software _____ include the central processing unit and random access memory.

hardware

The physical equipment

hardware

What do network operating systems use? Check all of the boxes that apply.

hardware software

What are the two parts of the platform used to run application software?

hardware and operating system

A computer system is made of two main parts:

hardware and software

If someone gets on the network who is not authorized to have access,

he can steal people's information. He can do damage to the network. he can make the network crash.

Which of the following is a name for the place an information services and support professional might work?

help desk

Why is statistics important for business professionals in many career fields?

helps communicate complex data sets in an understandable format

The more ____ a microprocessor or CPU has, the faster it will process data.

hertz

A computer's speed is measured in _____, and a computer's internal memory capacity is measured in ____

hertz bytes

A ______ connects many different Ethernet devices and forwards packets to all connected devices.

hub

Which of the following is the most common cause of network failure?

human error

One of the best places to get questions answered concerning company policy is from

human resources

What is the name of the discipline concerned with the design of optimal user interfaces?

human-computer interaction

Text within a document that is linked to other information available to the reader:

hypertext

A help desk employee uses a customer's credit card number to make a small purchase.

identity theft

IT professionals should help to protect users' personal information, such as bank account information or Social Security numbers, to prevent

identity theft.

A web page is taking too long to load. It contains only a small amount of text and two images. Choose all items that represent possible causes.

images do not use a compressed format like JPG image resolution too high image dimensions too large

<img src="square.png" /> In order for the image tag <img src="square.png" /> in an HTML file to function properly, the file named square.png must be located where?

in the same folder as the HTML file

Which two factors most influenced the growth of the Internet during the 1970s?

increase in the power of computer hardware and increased funding from the National Science Foundation

Local Area Networks (LANs) _________.

increase networking speed

Which of the following are part of personal growth? Check all of the boxes that apply.

increasing self-awareness improving quality of life developing skills

Learning that focuses on goals established by the learner is

informal learning

An employee is having trouble opening a file on a computer

information services and support

Several people in the human resources department need new software installed.

information services and support

Which pair of Information Technology career fields may require work to be done outside of normal office hours?

information services and support and network system administration

A person's decision to take action without being asked is

initiative

A inexpensive home printer that sprays ink onto paper

inkjet

A student types text into a word processing program

input

The keyboard and mouse are examples of____ devices

input

The part of the information processing cycle in which raw data is received is known as

input

What are the four basic operating principles of the information processing cycle?

input, processing, output, storage

The company has finished designing a software program, but users aren't sure how to use it.

interactive media

The president of a company wants to give the company website a fresh new look.

interactive media

What type of device is an internal modem?

internal peripheral

If a user wants to add an expansion card to increase the memory of a computer, where should the user insert the card?

into a slot in the computer

DARPA was created to:

investigate technologies for the military in the US.

Which of the following represent features of free software licensing? Check all of the boxes that apply.

is concerned with defending users' freedom of use makes source code available for editing

A closed file format

is unpublished

Ajax is a group of technologies that:

is used for web-based applications such as Gmail and Facebook. update parts of a web page without reloading the whole page.

Wired technology differs from wireless because

it is connected by a physical wire

What are responsibilities of entrepreneurs? Check all of the boxes that apply.

to make their own decisions and schedules to purchase their own health insurance to pay for office space and supplies

What are responsibilities of entrepreneurs? Check all of the boxes that apply.

to own businesses to be responsible for employees

Which of the following are ethical guidelines an IT professional might use in his or her daily work? Check all of the boxes that apply.

to protect the best interests of an employer to be fair and honest with customers to protect customers' best interests to protect his or her own best interests

A router sends data

to the correct computer. where it should go. based on the data's destination.

What are responsibilities of employees? Check all of the boxes that apply.

to work for companies to be responsible to stakeholders

When speaking with customers over the phone, it is important to be aware of because it can change the meaning of what is said.

tone of voice

When speaking with customers over the phone, it is important to be aware of______ because it can change the meaning of what is said.

tone of voice

Communicating via e-mail is a ______ new use of computers.

traditional

Creating advertisements and paying someone to publicize them is a _____ new use of computers.

traditional

Manually managing financial, inventory, and scheduling records is a ____ use of computers.

traditional

Data is either sent one piece at a time over the wire (serial) or many different wires carry parts of the same transmission(parallel):

transmission types

A good rule for communicating with anyone in the workplace is to

treat people as you want to be treated

The workplace is about performing your job to your highest potential. It is also about

treating everyone fairly

Which of the following is the responsibility of a computer support specialist?

troubleshooting printer issues

Select the problem-solving strategies a network administrator is likely to use. Check all of the boxes that apply.

try things that have worked before check the manuals ask others who might know what the problem is

What is an easy way to cut down on spam?

turn on the spam filter in your e-mail

USB stands for

universal serial bus

A network that anyone can access

unsecured network

What is spam? (select all that apply)

unwanted communication can be inappropriate or harmful

Computer viruses are:

unwanted programs that may harm the computer.

The school's theater department uses a desktop computer for accounting purposes only — to keep track of costume purchases, fund-raising dollars, and the number of hours volunteers, students, and teachers participate in the production. The computer is only three years old, but it is running slow. It appears as though there are just too many pictures from past productions on the hard drive.

upgrade

The ___ would not be found inside the system unit.

usb port

Choose all items that represent characteristics of the anchor tag.

used to apply emphasis to a word or phrase uses the href attribute to specify the link's destination uses the src attribute to specify the link's destination can use an image, text, or both as the clickable content displayed on a web page

Which of the following statements describes spyware?

It tracks users' behavior online.

LANs are

short ranged networks that increase speed of the network

A hierarchical addressing scheme is used

to identify computers on the network.

Which of the following is a disadvantage of using open source software?

Training and help files may be harder to find.

For which of the following careers is technology's connectivity factor most important?

Traveling salesperson

A web-based application is a computer-based software package that can be accessed through the web browser

True

Adobe Flash allows web developers to incorporate animations and interactive content into their websites

True

Compared with other PC operating systems, the Linux-based operating systems:

are free or very inexpensive.

What techniques should you employ when solving an IT problem? (choose all that apply)

ask opinions of those with more work experience or different skill sets divide the work according to skill and ability, and reconvene periodically until the problem is solved

A network technology with a higher bandwidth than older technologies is called

broadband

A friend of yours has asked you to help her find the best computer for her bookstore. All she needs to do is use a spreadsheet for accounting purposes, and she needs word-processing programs to edit the occasional brochure

budget computer

_______ are goals that have concrete criteria for measuring progress toward their attainment.

measurable goals

A gym class teacher wants to divide the class to play a game of basketball. The ______ is used.

median

To make sure you can afford a home in a particular neighborhood, you would consider the ______ home price.

median

Interactive media and web-based applications are important because they increase the usability and functionality of a site

True

Interactive media encourages the user to become more involved with the website

True

This lesson about web pages is an example of interactive media

True

A client is

a computer that requests a service.

What is the median of 75, 94, and 90?

90

To style text as larger than adjacent text: To style text as bold: To style text as italicized: To style text as small:

<big></big> <strong></strong> <em></em> <small></small>

What is the HTML tag used to define a block of content?

<div>

To create a large heading To create a numbered list To create a new paragraph To create a list with bullets instead of numbers

<h1></h1> <ol></ol> <p></p> <ul></ul>

The web page shown here should be displaying a numbered list. The body element for this page is shown below. Identify the missing element causing this display problem The mssing element is:

<ol></ol>

Which of the following is an example of a law that governs the information IT workers may have access to in the course of their work?

HIPAA

The first network was called

ARPANET

For which of the following careers is technology's speed factor most important?

Air traffic controller

Which of the following protects the rights of people with disabilities in the workplace?

Americans with Disabilities Act (ADA)

The popularity of the graphical user interface (GUI) on personal computers was spurred by the release of which computer:

Apple Macintosh

Jeanne writes a song, and Raul wants to perform it. What should Raul do?

Ask Jeanne for permission to use her song in the show.

It is important for the web designer to understand the needs, interests, and technology level of the target web page visitor.

Audience

Which of the following are common file naming conventions? Check all of the boxes that apply.

Avoid characters that have special meaning to operating systems. Use descriptive and concise file names.

Choose all items that represent important job interview considerations.

Avoid odors others may find unpleasant (perfume, cigarette smoke). Cover up piercings and tattoos. Find out what the dress expectations are.

Identify actions to take when establishing a business. Check all of the boxes that apply.

Be as thrifty as possible. Keep lines of communication open. Predict how business is progressing. Write a solid business plan. Plan for the unexpected.

What are a few precautions you could take while using a public Wi-Fi hot spot? Check all of the boxes that apply.

Be sure you have a firewall installed on your computer. Be sure the name of the public network you are connecting to is legitimate. If you don't need to use the Internet on your wireless device, avoid using the hot spot.

____ wireless technology used for short distances in devices like remote controls, hands-free headsets, and printing

Bluetooth

Read each scenario, and then select the best wireless device for the worker's needs. A trucker is constantly on the road. He frequently receives phone calls from his manager about a change in shipments or route. For safety reasons, the trucker should consider using a __________ to answer phone calls while on the road.

Bluetooth headset

The majority of the page is taken up by three or five photos that could be a combination of text, graphics, or slideshows

Box layout

Advancements in technology impact .

Buisnesses and individuals

What is a subsystem that either transfers data between computer components or between computers?

Bus

What is the main difference between HTML and XML?

HTML is display markup, while XML is semantic markup.

Which of the following is an example of a directory path? Check all of the boxes that apply.

C:\user\docs\summary.doc /home/user/docs/summary.doc

To allow the main recipient of an e-mail to see who is being included in the message, use the __ feature.

CC

What can web designers use to control the individual web page layouts for all of the pages on a website?

CSS

Choose all items that represent features of the job application process.

Certain aspects of the process are governed by federal laws. Different states have their own laws governing aspects of the process. Employers may offer an online application process.

In a classroom, an interactive whiteboard replaced the

Chalkboard

Which reason best demonstrates why flexibility is important in IT work environments?

Changing work environments require employees to adapt quickly to new technology.

The debit card replaced the need to use

Check

You found something on the Internet about a topic for a paper. Which of the following are efficient ways to use the Internet? Check all of the boxes that apply.

Check to see if this information is reliable. Think critically about what you found to see if it makes sense based on your prior knowledge. Make sure that the Internet is the best place to be doing research of this type.

Programming Language is a language that physically runs on the website visitor's own computer.

Client side

Which of the following activities may be legal but are unethical? Check all of the boxes that apply.

Cookies deposited by websites collect information about your browsing habits. A law enforcement officer asks you to eavesdrop on a friend's phone conversations. A computer browser records your browsing history.

You are an employee caught up on all of your work. Another employee is struggling with what should be a five-minute software task that you know how to do. What is the best action for you to take? Select the best answer.

Help the other employee with the five-minute software task.

What can become lost or damaged on a computer and prevent it from working correctly?

DLL Files

What US agency originally started ARPANET?

Department of Advanced Research Projects Agency

A computer programmer turns over all access to files before leaving a company for retirement.

Do no harm to a company when leaving.

Which of the following are ways to avoid computer viruses? (choose all that apply)

Do not open e-mail attachments from strangers. Do not share personal information with people you do not know. Install security updates on a regular basis

Which of the following ethical guidelines is best described as refraining from using granted authorizations for personal gain or activities that are not appropriate in the workplace?

Do not use computer access or the Internet for unprofessional or inappropriate purposes.

Which question is most important for an office to consider when upgrading to new software?

Do the office computers have enough RAM to run the program well?

Good websites make it easy to navigate from one page to the other with relevant links in obvious places

Easy to use

How does technology improve productivity at work? (Select all that apply.)

Enables sending documents to multiple recipients Provides savings on travel expenses by supporting virtual meetings Provides flexible work schedules and environments

Which explanation best explains the importance of using encryption?

Encryption protects sensitive information.

Which of the following is the most reliable way to check the accuracy of a website?

Examine the sources cited by the website.

Popular with businesses that have a graphic recognizable by customers without even using the business name or additional text

Featured graphic layout

Shows off icons, screenshots, or logos that look great in a big circle or square

Featured graphic layout

Which of the following is used for security? Check all of the boxes that apply.

Firewall antivirus programs network backups

A permanent element that stays where it is while the rest of the page scrolls

Fixed sidebar layout

Allows the navigation to be easily accessible from any point in the website

Fixed sidebar layout

Which of the following are best practices for managing files? Check all of the boxes that apply.

Follow file naming conventions. Keep file names brief and meaningful. Set file access permissions.

Helvetica 8pt Italic Calibri Times New Roman Bold 12pt Arial Helvetica

Font Typeface Font Typeface Typeface

Choose all of the items that represent operating systems largely derived from UNIX.

GNU/Linux Mac OS X BSD

If you wanted to use information you found on a website, how could you do that in an ethical way? (select all that apply)

Give credit to the person or organization responsible for the site. Cite your sources.

A large hospital is having a hard time keeping track of patients' needs as they move among doctors, pharmacies, blood labs, and nursing stations. What is the best solution an IT professional could recommend to help?

Give patients RFID tags to identify their medical records.

Which of the following is collaboration software? (choose all that apply)

Google Docs Microsoft SharePoint WebEx

Which card assists with processing and displaying images?

Graphics card

Refer to the image on the right. Then, using the drop-down menu, identify the port.

HDMI

Which of the choices best describe website host services? Check all of the boxes that apply.

Host services monitor servers to make sure they are always up and running. Host services offer purchased or leased server space. Host services make websites accessible via the Internet. Host services provide e-mail addresses matched to the domain name.

One of the biggest changes to the usability of the Internet for people was the ability to use an easy way to remember site addresses. Which of the following was responsible for this?

ICANN

A unique location for a computer on the network:

IP address

Which of the following statements is true of licensing procedures for IT professionals?

IT professionals are primarily governed by the information they use.

Why is it helpful to include milestones when setting personal performance goals?

Including milestones allows one to use several short-term achieveable tasks to achieve one long-term goal.

What is the recommended procedure for disconnecting an external hard drive to avoid losing data?

Instruct the operating system to eject the drive before unplugging it.

Which of the following represent advantages of GPL-licensed software? Check all of the boxes that apply

It allows the source code to be modified. It can be redistributed by the user.

Which of the following statements describe the body of an e-mail? Check all of the boxes that apply.

It can include personal information. It can include professional information It can include a small amount of information. It can include a large amount of information.

Which outcome is one of the negative consequences of anonymous communication over the Internet?

It can lead to harassment and bullying.

Which of the following statements is true of an e-mail address book? Select the best answer.

It can sort contacts by many items of information.

Why is it important to create a web maintenance schedule? Check all of the boxes that apply.

It decides who will be doing the website maintenance. It explains what website maintenance will need to be done. It describes how frequently these actions will happen.

Which of the following statements describes antivirus software?

It identifies and removes viruses in computers.

Which of the following statements is true of a hierarchical addressing scheme? Check all of the boxes that apply.

It includes different parts that represent the location of a computer or device on a network. It is used for IP addresses.

Why is the access date important to include when citing a website? (select all that apply)

It indicates websites changes. It indicates website accessibility changes.

Identify the disadvantages with wireless. Check all of the boxes that apply.

It is easier for unwanted intruders to access the network. The network takes some expertise to set up Interference can change how well devices connect.

Which of the following is an advantage to using plain text format? Check all of the boxes that apply.

It is easily read by most software and hardware because it requires little processing. It can be used by programmers for source code files.

Use of the Internet for e-government has increased. Identify the benefits by checking all of the boxes that apply.

It keeps the public informed about events in the town. People can pay bills. The government can share important information about issues with the people in that town

Which of the following is most often a barrier to software migration?

It's usually cheaper to upgrade software than it is to purchase a new product.

Who first thought of the "galactic network?"

J. C. R. Licklider

is an example of a programming language that is supported in all browsers.

Javascript

Which of the following are computer safety techniques? Check all of the boxes that apply.Identify Computer Safety Techniques

Keep reinstallation operating system software Avoid using questionable software. Protect the system with a password. Keep food and beverages away from the computer. Use spam protection.

The early success of Microsoft was cemented by the release of which software product:

MS-DOS for the IBM PC

A student wants extensive video-editing capabilities without the increased risk of viruses.

Macintosh

Which sequence best describes the evolution of computers?

Mainframes came before minicomputers, which led to the development of microcomputers.

Which industry does this statement most accurately describe? Technology makes record-keeping, managing patient files, and submitting insurance claims more efficient.

Medicine

What statement best describes the Microsoft Windows operating system?

Microsoft Windows is a relatively secure operating system.

For each of the following file extensions, select the correct file association from the drop-down menu. .doc .iBooks .msg .psd

Microsoft word Apple Ibooks Microsoft Outlook Adobe Photoshop

Check the peripherals that are needed to see images on your computer.

Monitor Graphics card

Which of the following statements describe network backups? Check all of the boxes that apply.

Network backups help secure networks against failure. Network backups are usually done nightly.

Which card allows computers to communicate using networking standards?

Network card

Which of the following are disadvantages of networks? Check all of the boxes that apply.

Network intruders can access all computers on a network. Networks are costly to set up

Why is network security important? Check all of the boxes that apply.

Network security allows organizations to continue to function. Network security keeps intruders out of the network. Network security prevents personal information from getting into the wrong hands.

Which of the following statements best describes network security?

Network security protects individuals' privacy.

Which of the following are peripherals?

None of the above

Which of the following industries does not use technology?

None of the above

What should you do before presenting your new ideas to others? Check all that apply.

Organize what you want to communicate first. Prepare answers to potential audience questions.

Which of the following are examples of binary format files? Check all of the boxes that apply.

PDF files word files

Which of the following is a trend in Internet computing?

People are using a greater number and variety of apps to help them do everyday things.

How can people check whether information they found on the Internet is reliable?

People can determine if what they read agrees with other information they know is true.

Advancements in technology occur because .

People need to solve new problems

An example of a programming language that is frequently used to develop websites with existing databases is

Php

What is the best way to dress at work?

Pick neat clothes that present a professional appearance.

What best describes the difference between plagiarism and fair use?

Plagiarism is copying material without crediting the source, while fair use is a limited, nonprofit use.

An IT professional has access to many confidential records through her username and password. She makes sure to change her password frequently to protect this private information. In this scenario, choose the types of ethical behavior being demonstrated. Check all of the boxes that apply.

Protect passwords and system access of users. Protect sensitive information.

The best websites clearly present a reason for the creation of the site.

Purpose

Based on this, which component would Mr. O be most concerned with when shopping for a new computer?

RAM

What is the correct order of the phases of the software development process?

Requirements specification, design, development, evaluation, maintenance

Which of the following ethical guidelines is best described as preventing Social Security numbers, bank account numbers, addresses, and phone numbers from getting in the wrong person's hands?

Respect confidentiality of data.

Your company is getting negative feedback on the current customer service process. It's your job to make sure customers are happy. How would you approach the problem? Select the best answer.

Review the process and to see where it needs adjusting.

What was the original intention for the creation of ARPANET?

Scientists could share information and collaborate.

A program that physically runs on the web host's computer is called a ______ Programming Language.

Server side

Why might a business professional choose to use a desktop computer rather than a tablet or laptop at work?

a desktop computer has more internal memory space

In the following scenario, which is the least important criteria in evaluating the technological device? A college student needs a laptop that can be used while commuting on the train and sitting in lecture.

Size

What are openings in a computer where printed circuit boards can be inserted to expand the computer's capabilities called?

Slots

A technological device used by IT professionals to check e-mail, make phone calls, and surf the Internet while away from the office is a/an

Smartphone

In which of the following careers must one learn and use programming languages?

Software Engineer

Which of the following statements is true of hackers? Check all of the boxes that apply.

Some hackers are criminals. Some hackers do it as a form of protest. Some hackers are network security professionals who want to improve the security of a network by identifying flaws.

Which card allows the computer to output, input, or manipulate sound?

Sound card

Check the peripherals that are needed to hear music on your computer.

Speaker Sound card

In the following scenario, which is the most important criteria in evaluating the technological device? A parent needs a computer that can hold family photos.

Storage

What operating system is a smartphone most likely to use?

Symbian

A portable technological device is a

Tablet computer

Which of the following are current and emerging advancements in technology? (Select all that apply.)

Tablet computer Cloud storage

Which careers use web browsers?

Teacher Computer programmer Mechanic Cosmetologist Park ranger (all)

What development in operating systems happened between the years 1990 and 2000?

The Linux operating system was released.

Select the fair and honest responses to the following scenario. Check all of the boxes that apply. The mental health hotline receives a wide range of calls from people who are considering getting help from a doctor to people who are experiencing life-threatening situations. The call center employee is a caller's first point of contact; this employee directs all calls to the appropriate medical professional.

The call center employee makes sure to speak in a calm voice and ensures that the caller is directed to a medical professional who can provide help. The call center employee clearly explains the doctor referral process in simple terms and asks if the caller has any questions about it.

In HTML, what is an element?

The combination of a start and end tag, together with the tagged content

What helps you evaluate websites for reliable information? (select all that apply)

The information you found is repeated or agrees with what you already know to be true. The domain name ending indicates the website is reliable (.gov, for example).

The agency that started ARPANET was looking for technologies that could be used by

The military

What happens when a basic text file without any HTML code is opened in a web browser?

The text will be shown without any formatting.

Which of the following are security dangers to using the Internet at work? Check all of the boxes that apply.

There is greater potential for data loss. Security breaches can occur. Viruses can get into the network.

Which of the following statements describe address books? Check all of the boxes that apply.

They are accessible wherever you can access e-mail. They store contact information, such as contact type.

Which of the following statements is true of directory paths?

They are linear representations of a hierarchical file directory.

Choose all items that are true about the two example of HTML shown on the right.

They are styled differently, but will look the same in a web browser. Example 2 is easier to analyze and repair.

Which of the following represent features of high-level programming languages? Check all of the boxes that apply.

They are used to author most software today. They use friendly English-like languages. They are compiled or interpreted into machine language.

How is a technical certificate like a computer-related associate degree?

They both provide evidence for specialized training.

Which of the following statements describe cookies? Check all of the boxes that apply.

They can be removed from a computer. They are mostly harmless and useful.

What are the advantages of using assessments? Check all of the boxes that apply.

They can be used to target training for employees. They may lead to lower turnover rates. They can provide an accurate picture of someone's personality.

Technology makes people's lives more productive because .

They can do things more efficiently

Which of the following statements describe computer firewalls? Check all of the boxes that apply.

They check incoming packets to make sure that they have the right credentials. They check the behaviors of packets.

Which of the following statements are true of network packets? Check all of the boxes that apply.

They contain control information. They contain user data. They are sent over a network.

Why are human resource professionals best equipped to handle conflict that has escalated?

They have the training and resources to facilitate a discussion as a neutral third party.

What are the benefits of transferable skills? Check all of the boxes that apply.

They help a person develop self-esteem. They allow easy cross-company transfers. They open up a variety of employment options.

Why should characters such as / \ " ' * ; - ? [ ] ( ) ~ ! $ { } &lt; > # @ & | space, tab, and newline be avoided in file names?

They may have special meaning to the operating system.

Which of the following are true of trademarks? Check all of the boxes that apply.

They protect logos. They show who the maker of the item is. They can be registered with the government.

Which of the following statements describes patches?

They solve problems with software or security.

is essentially a smaller version of an external hard drive.

Thumb drive

Who came up with the idea for hypertex?

Tim Berners-Lee

is the ability to make decisions based on logic instead of emotions.

Tough-mindedness

When you are considering whether to purchase or upgrade a computer system, what aspects are important to think about? Check all of the boxes that apply.

Type of system: For example, do you need an entertainment computer or a budget computer? Software you plan to use: For example, will you be running games on the computer? Memory: Is speed or space an issue? Portability: Will you be using the computer primarily at home or work/school, or do you need something that can do both?

Which of the following do web browsers offer?

URLs to find resources on the Internet rendering of web pages toolbar

Which of the following are best practices for managing folders? Check all of the boxes that apply.

Use a consistent naming scheme. Take advantage of the hierarchical structure of the file system. Set folder access permissions.

Good web pages stick to the point, do not have useless information, and showcase important information.

Useful content

Why has e-commerce expanded?

Users can trust the site with personal information.

The best websites are pleasing to look at and make you want to click further through the pages

Visually appealing

Which of the following statements describes the way networks are set up?

WANs are made up of LANs.

Which of the following statements is true of WANs?

WANs can be as big as the Internet.

A ________ lets the website creator type directly into the web pages or specific fields without knowing HTML code.

WYSIWYG HTML editor

Which of the choices best describe the function of web servers? Check all of the boxes that apply.

Web servers respond to requests from web client computers. Web servers capture data about website visitors such as date, time, and frequency of visits. Web servers are the hardware or software that delivers content through the Internet.

What reason best explains why complementary colors are important to web page design?

When complementary colors are near each other, they look brighter and stand out because they contrast.

The trademarked name of the accepted standard for configuring wireless networks is .

WiFi

What is the name of the type of connection standard used in wireless networking?

WiFi

WAN stands for

Wide Area Network.

What does WLAN stand for?

Wireless Local Area Network

A computer program that enables users to create and work with files and folders is called what?

a file manager

What does the URL ending .com mean?

a business website

Which of the following would an interactive media professional most likely need?

a certificate, an associate of arts degree, or a bachelor's degree

Which of the following are offered by most professional organizations? Check all of the boxes that apply

a code of conduct access to resources, conferences, and job boards skills validation

Which of the following does cloud computing allow users to do? Check all of the boxes that apply.

access data from anywhere with the Internet connection store pictures and music store data

You and a coworker are having a disagreement about how to handle a project. You should

acknowledge and attepmt to empathize with the other person's feelings

Full engagement and participation as a listener:

active listener

Sally is asking clarifying questions during a conversation. She is demonstrating

active listening

Which of the following are often received by workers exhibiting a good work ethic? (choose all that apply)

added responsibility promotions increased pay

URLs are the global URLs are the global _______ of resources on the Internet.

addressees

Employee X can work at his favorite café, local restaurant, or even in the hotel lobby when he is on a business trip

advantage

Select the correct description of adware.

advertisements used in programs

Which computer is faster? Which computer has more storage space? Which computer has more “temporary†memory? For a faster laptop with good RAM and storage, which computer should Mrs. P get? Computer A✔ Computer

all computer B

Which of the following college majors currently integrate computing in required courses? Check all of the boxes that apply.

all engineering majors all science majors digital arts majors

Select the item in the drop-down menu that best describes social networking:

allows users to find others with similar interests

You are designing a web page with a hyperlink that will take a user to http://www.w3schools.com/. You want to use an image named clickhere.jpg as the clickable content. Your HTML is shown below. The image shows up just fine on your website; however, it does nothing when clicked. The problem can be fixed by adding which missing element below:

an anchor element, using the existing <img> element as its content

Your web page is displaying some strange characters before its second sentence. The page is shown below, along with its body element. Which character is missing? The missing character is:

an angle bracket

Which of the following is an example of a payload?

an email message

A future trend of data storage is sure to be

an increase in cloud computing

What are some current and future trends for network technology? Check all of the boxes that apply.

an increase in the number and types of devices an increase in the number and types of applications an increase in the use of the cloud

What are physical waves that travel through matter?

analog sound

You prefer to use Google products such as Gmail and the Google+ social networking site. Which of the following smartphone operating systems would have the best feature integration for you?

android

Which type of funding is provided by a person or group with large financial resources in exchange for partial ownership of a business?

angel funding

A wireless mobile device is set up so that it can receive a signal

anywhere its service broadcasts and it can receive a signal.

A misunderstanding happens with a customer. As the customer service agent, you should

apologize, and ask what you can do to make the customer happy

____helps users accomplish tasks.

application software

The term software refers to _____ that direct hardware what to do.

applications

______ are programs that help people work and play online.

applications

Jobs that require you to use your ______ skills are typically rewarding

aptitude

You are trying to solve a problem with a computer system but cannot figure out what is wrong. You want to demonstrate your ability to collaborate. What should you do? (choose all that apply)

ask the opinions of your boss and coworkers try alternative suggestions from coworkers

Choose all items that represent characteristics of a cover letter:

asks for an interview for a specific job is brief - never longer than one page demonstrates enthusiasm and knowledge of the company and position

Which are the most important tasks for project planning?

assigning resources to tasks, creating a timeline, and making a budget

Use the _________ feature to send a file.

attachment

For each of the following file extensions, select the correct file format from the drop-down menu. .avi .rtf .pdf .txt

audio video interleave rich text format portable document format plain text

What is missing in this list of information needed to cite a journal article? Title, journal title, edition, volume number, date, page numbers

author's name

You may already have friendships with some team members, but not everyone. How should you behave as a team member? (choose all that apply)

avoid forming "cliques" and ignoring or leaving out team members be helpful to all teammates, not just your friends

When explaining technical information to a non-technical audience, it is best to

avoid the use of technical terms in your explanations.

What is the best way to protect against the loss of important files?

backup files

How fast data travels on the network:

bandwith

The maximum data transfer rate, or capacity, of a network or Internet connection:

bandwith

Computer files have names that consist of which two parts?

base file name and file name extension

Choose all items that represent characteristics of a functional resume.

based on data obtained from a career portfolio contains data relevant to the position for which you are applying highlights job roles and skills rather than positions held

To include someone on an e-mail without others knowing, use the ____________ feature

bcc

You are installing a new computer system with three other team members. To make sure you are not duplicating job tasks, what should you do? (choose all that apply)

be aware of what other team members' duties are communicate frequently - check in with the others for updates

The workplace is busy with many conflicting priorities. When communicating with a coworker face-to-face, it is important to

be clear and get to the point quickly

When communicating with supervisors, it is recommended to .

be more formal

You need to give constructive criticism to a coworker you don't really like. You should

be professional and address only the specific issue

Rating peer performance has an impact on the person being reviewed, as well as you, the reviewer. Why?

because showing the ability to provide an objective assessment displays maturity and professionalism

What is the meaning of ethics? Check all of the boxes that apply.

behavior that is good for everyone following the rules behaving in a way that would be easy to defend

What increases efficiency when using the Internet? Check all of the boxes that apply.

being prepared for a search looking to see that the information is reliable using the browser's "bookmark" tool

Which of the following applies to a trademark?

belongs to just one company or organization

0101010 is an example of

binary

A _____ is a hacker who criminally breaches the security of a computer or network.

black hat

Posture, eye movements, and gestures that subconsciously communicate a person’s thoughts:

body language

If you wanted to keep track of your favorite links and your logins for certain web pages, which two web browser features are you most likely to use?

bookmarking and password manager

You want to purchase a new computer for yourself. You need to be able to write papers for class, keep track of your allowance and lawn-cutting business on spreadsheets, and save a few family pictures.

budget computer

Any issues with the software are logged as _____ to be resolved by developers.

bugs

Errors, flaws, mistakes, failures, or problems in a software program are called

bugs

Which of the following are examples of security threats? Select all of the boxes that apply.

bugs power surges theft of hardware

_____ describe how a company positively interacts with customers and employees.

business ethics

How can computers contribute toward creating a "paperless society"? (check all that apply)

by using LMS online programs in primary and secondary education by increasing the scope and type of input devices by making information available online to a larger number of people

The more ____a thumb drive has, the more storage capability it will provide.

bytes

Software licensed using the Open Software Initiative (OSI) definition

can be modified and re-licensed as proprietary software.

An open file format

can free or proprietary

Which of the following accurately completes this sentence. (choose all that apply) Online predators ____.

can go to jail if caught try to befriend young people

Compared with other PC operating systems, the Microsoft Windows operating systems:

can run on a variety of hardware.

Why are statements like "great customer experience" or "more sales" not good assessment criteria?

can't be measured quantitatively

The forerunner to cell phones, PDAs, and smartphones was

car phones

Wireless cellular networks divide regions into smaller blocks or

cells

Which behaviors should be avoided because they are wrong or illegal?

changing other people's files without permission

Which of the following is another term for a subfolder?

child folder

What is missing in this list of information needed to cite a book? Author, title, date, publisher

city and state where it was published

Computer that uses the service provided by a server:

client

In a network, servers receive requests from which of the following?

clients, which are the networked computers that request data.

lets people access their stored data from a device that can access the Internet.

cloud computing

Which of the following are benefits of collaboration software? (choose all that apply)

collaborating is easier sharing documents and media is more effective organizing information is helpful for dispersed teams communicating can occur anywhere and anytime

What is the main benefit of a Wiki website?

collaborative content authoring

All of the following activities are legal when requested by a law enforcement officer, but they may be unethical. Which are unethical? Check all of the boxes that apply.

collecting browsing history from a cell phone's browser obtaining a record of phone calls recording a phone conversation disclosing e-mail activity

Interactive media are web-based applications and features that:

combine digital media such as graphics, moving images, and electronic text. allow users to participate by creating and editing the content. allow users to post information such as with video games and websites.

The best way to resolve conflict is to

communicate honestly

Which of the following skills are required to be an effective project manager? (choose all that apply)

communication teamwork time management budgeting

What type of major application has most changed the way people interact in their daily lives?

communication programs like Gmail

Which of the following represent emerging classes of application software? Check all of the boxes that apply.

medical robotics machine translation mobile phone apps

A good website design combines which of the following elements? (select all that apply)

components like icons and text boxes a pleasing component layout a clearly thought-out set of linked pages the behavior and styling of items on a page

_______ is an area of IT work that focuses on the investigation and analysis of computer activity for use in a trial.

computer forensics

Which of the following are examples of IT careers? Check all of the boxes that apply.

computer hardware engineer systems analyst database administrator

A student wants to be able to easily upgrade hardware components, such as the hard drive, video card, and RAM

computer running windows

A teacher needs inexpensive laptops to run distance-learning courses.

computer running windows

An IT professional needs to buy 1,000 computers for a company. The company wants a computer with an operating system compatible with most software programs used in the financial industry.

computer running windows

You want a computer that allows you to easily upgrade components while also providing you the opportunity to play online computer games

computer running windows

Which is the best definition of a network?

computers and hardware connected so that they can share data

Telecommunications networks include _________ within an organization.

computers and telephones

Finding a peaceful resolution to disagreement is a form of .

conflict resolution

A network systems administrator would most likely help with

connecting a computer to the Internet

The network backbone

connects routers to more efficiently route data.

Select all items that represent characteristics of website navigation menus.

consist of a group of hyperlinks are essential for any website use clearly labeled links

Choose all items that represent characteristics of an HTML element.

consists of a start tag, an end tag, and the contents they surround may sometimes contain nested elements sometimes has required attributes

Will the website be built by a programmer at a company?

construction

Which behavior demonstrates courtesy toward others in the workplace?

consulting with a coworker before intervening in one of his or her projects

Choose all items that represent characteristics of a career portfolio.

contains physical and/or digital data is a collection of information about one's education, work experience, skills, and accomplishments

Routers know where to send a network packet because they read the _______ contained in the packet. The ________ is the information that a user wants to send. A(n) ________ is an example of a payload.

control information payload email message

A network packet contains two kinds of information. What are they?

control information and user data

In the website host's _________ , there is a set of tools for organizing the website.

control panel

What are some reasons that system management tools are used? Check all of the boxes that apply.

copy files view events find out more about security events manage shared folders find software, hardware, and system problems

Which of the following is plagiarism?

copying a story from a book and then turning it in as your own creation

What is software piracy? Check all of the boxes that apply.

copying computer software or programs illegally making lots of copies and sharing with friends breaking the security on software so it can be used illegally

Which of the following protects intellectual property?

copyright

An IT worker discloses his employer's business and financial plans to a competing company.

corporate espionage

Use of common sense and polite manners to avoid offending coworkers on a personal basis is

courtesy

Tattoos in the workplace should be

covered if possible

When an entrepreneur has three employees at a busy and growing software company, what is the primary responsibility of the employees?

create the product that customers want

Which of the following are time management techniques? (choose all that apply)

creating a to-do list setting goals following a schedule maintaining a calendar minimizing distractions

Intellectual property can be defined as

creations made from peoples imagination

Sally's company needed better ways to gather customer feedback at a lower cost. She suggests using social media to connect with customers. This is an example of

creative thinking

People's abilities are their ______

current skills level

Having a customer service team is an important way for a company to fulfill

customer expectation

The collection of interactions a company has with a customer who has already purchased a product is called

customer service

The operation of early electronic computing devices required:

customer-produced helper program libraries.

is the willingness to put a customer's needs above one's own needs and to go beyond a job description to achieve customer satisfaction

customer-serious orientation

What particular skills does a team leader need in addition to the other skills needed by any team member. (choose all that apply)

encourage and support team members always keep a vision of the "big picture" communicate frequently with team members

What capability do smartphones have that telephones with earlier technology lacked?

data services

Cloud computing helps to address

data storage problems

Which of the following roles is responsible for overseeing the data and operation of databases?

database administrator

When you narrow down solution ideas, then select the best one, you are engaging in .

decision making

What can file managers be used for? Check all of the boxes that apply

delete files view files manipulate files create folders

Helping coworkers learn the ins and outs of the new computers purchased for the sales team

deploy

Installing software packages on the new desktop computers purchased for a company's graphic design employees

deploy

What does network administration normally include? Check all of the boxes that apply.

design of the network security for the network documentation identifying and fixing issues

If you want to see the most information about a file, you can view them in

details view

What are electrical impulses represented as 0's and 1's?

digital sound

URL structure is: Protocol + Domain Name +

directory path

Employee X finds he is no longer working standard office hours: his 9-to-5 day has turned into a 24/7 work schedule.

disadvantage

Employee X just signed on to work for Company ABC. Employee X is provided with a laptop and smartphone, and he is told he can work from home, the office, or wherever he would like. He just needs to keep his smartphone on at all times in case his boss needs to reach him or a customer has a question. Employee X receives phone calls from his boss during dinner

disadvantage

Employee X receives business phone calls when he's on vacation. It doesn't bother him, but it certainly takes away from the white sandy beaches and pristine blue ocean.

disadvantage

The term "protected classes" refers to protection from:

discrimination in hiring and firing.

Software licensed as proprietary

does not permit source code changes.

Workplace ethics include

doing the work you have agreed to do while at work.

Ethics is a way of behaving so that you are

doing what is right

File sharing is a way for people to

download entire books

Proper grooming habits include

dressing in clean, unwrinkled clothes

New employees usually receive handbooks and learn about company policies

during new employee orientation

Check all of the improvements and inventions of the 1970s.

e-mail hardware improvements improved data transmissions

What are some benefits of the Internet? (select all that apply)

ease of communication e-mail collaboration

is the ability to cope during periods of stress

emotional resilience

Updating website content is an important part of the website maintenance schedule because it

keeps the content up to date.

Rating group performance is difficult because you must critique the group results as well as individual performances. What information do you need?

knowledge of the original goals and whether or not they were accomplished the final product or results from the group performance to measure original goals against

Which of the following is the best way to prevent poor user orientation in a website?

labeling all pages with meaningful titles

Which wireless device, if offered, would the manager probably find cumbersome if she needs to have her hands free to move about the sales floor?

laptop computer

B expensive business printer that lays powdered ink onto paper

laser

Hidden or unexpressed conflict is

latent conflict

What are software applications?

lines of code that were written by developers

The letters LAN stand for ______ Area Network.

local

What is a network that is confined to a small area?

local area network

Two of the computers at work suddenly can't go online or print over the network. The computers may be trying to share the same IP address.

logging off one of the computers, and then logging back on

Which of the following describes a possible consequence of IT professionals acting in an unethical way in the workplace? Check all of the boxes that apply.

loss of job negative impact on reputation

Faithfulness or devotion to a person, country, group, or cause is

loyalty

The process of getting instructions from RAM, decoding, executing, and then storing is a process known as the

machine cycle

A relative wants a high-quality computer that has less of a chance of being hacked.

macintosh

How have productivity programs improved the professional lives of people? (check all that apply)

made it easier and faster to communicate with others made it easier to manipulate numbers in a spreadsheet made it easier and less expensive to present information

Which professionals can benefit from an understanding of statistics? Check all of the boxes that apply.

magician trying to locate the most popular place to put on magic shows software developer who needs the most compatible programming language director of education who wants to know the school district's average scores on national standardized tests

Choose all of the devices where an operating system can be found.

mainframe and desktop computers smartphones embedded devices controlling robots

When dealing with customers face-to-face, a good customer service technique is to

maintain eye contact

Your boss is pointing out your mistakes on your last assignment. You should

maintain eye contact to show active listening

Which nonverbal communication technique is the best way to let customers know that you are honest?

making eye contact

IT professionals have a responsibility to set up computers with the proper safeguards. Which of the following is a safeguard that can be installed on a computer? Check all of the boxes that apply.

malware protection antivirus software spyware protection

Choose all of the items that represent functions of an operating system.

manages peripheral hardware devices runs software applications manages user accounts and passwords manages network connections generates system error messages

Early electronic computing devices were:

manpower intensive.

Which of the components of the box model is transparent and does not take a background color?

margin

A help desk manager needs to know the ______ time it takes her staff to answer a customer call.

mean

An English teacher determines how the overall class scored on a recent test using the _____

mean

In order to come up with a realistic schedule, a manager wants to know how long it usually takes an employee to complete a task. Which statistical measurement is the manager most likely to use?

mean

The _____ is useful for predicting future results.

mean

The average value in a data set is referred to as the

mean

Read the following scenario, and then decide which aspect is most important for choosing the right computer. Your grandparents have enlisted your help in choosing a computer that will meet their needs. They want something that can hold lots of family pictures. It does not need to be portable, but the option appeals to them.

memory

Choose all of the items that represent functions of the operating system kernel.

memory management process management system input and output (I/O) management file creation and management

Older workers add tremendous value to companies by

mentoring younger colleagues

Personal goal setting helps lagging performance by setting __________ which are short-term achievable tasks.

milestones

Wireless technology has made communicating more

mobile

A piano teacher purchases lesson books that are most popular with students. What statistical method is used in this example?

mode

A shoe manufacturer would most likely need to know the _______ to ensure the most popular shoes are produced in higher quantities.

mode

The ______is useful when the most common value of a data set is required.

mode

The most frequently occurring value in a data set is called the ____

mode

A B C D E F G

modern Ethernet USB FireWire HDMI DVI VGA

Choose all of the statements that describe a sans serif typeface

more easily digitized easier to read on small mobile devices no points on the ends of the characters

Which of the following is an advantage of using CSS? (choose all that apply)

more than one HTML page in a website can use the same CSS file global style changes to a website can be made by editing the CSS different CSS files can be used to enable a page to display well on different devices

More men work in the IT field than women, but that is changing due to

more women choosing IT careers

A file manager can help you

move a file

Classified government information should not be disclosed to the public because it is a risk to

national security

An IT worker at a government agency tells his friends about the work he is doing for computers aboard spy planes

national security breach

Which of the following is a current development in networking?

need for better data storage

A new branch of the company is opening soon, and the computers there need to be connected to the Internet.

network system administrations

An employee wants to work from home but can't connect to the network from there.

network system administrations

The way the network is laid out, including all the interconnections:

network topology

WANs are

networks that cover a large geographic area

Everyone wants to avoid online predators. One good way to protect oneself is to

never give out personal information to people you have met online

Communicating via social networking websites is a ____ use of computers.

new

What changes to software are usually included in version upgrades?

new features

Reasoning through a problem requires an understanding between verbal and ____________ ideas.

nonverbal

Easy to misread:

nonverbal communication

Interpreting body language and behavior:

nonverbal communication

Paula is a computer programmer and is very good at her job. The company Paula works for announces that they will be using brand new software tools. None of the current programmers, including Paula, know how to use these new software tools, but the company would like them to try to learn. Which action should Paula choose to best show a positive work ethic?

offer to learn the new programming software tools

A person who is willing to experience new things is said to have the personality trait of ______

openness

is the willingness to have new and varied experiences.

openness

Which results are expected in a personality test but not a skills assessment?

openness, conscientiousness, extraversion

Which of the following are examples of software? Check all of the boxes that apply.

operating system web browser word processor device driver the clipboard

Windows, Apple's Mac OS, and Unix/Linux are just some of the most common

operating systems that can network.

What does e-commerce allow people to do? Check all of the boxes that apply.

shop online securely order items on the Internet set up an online store

Which of the following activities have been made possible because of improvements in computer networks? Check all of the boxes that apply.

organizing the storage of data accessing the Internet at the same time as other users

Who did the IAB ask for ideas about how people should behave on the Internet?

other users

The computer shows possible misspellings on the screen

output

The series of mathematical steps taken by the CPU during processing results in

output

A website theme has most to do with a site's:

overall design

Restating something in your own words:

paraphrasing

When an employee restates a supervisor's comment, using the employee's own words, what is the employee doing?

paraphrasing

A manager is in charge of 30 retail associates. Some of her duties include scheduling and keeping an updated list of each associate's information for payroll processing. She uses a wireless device to do these tasks. Her boss has offered her an upgraded wireless device that can also make phone calls, send text messages, and even access the Internet. She agrees this will make her job much easier, especially because she cannot always access her e-mail from the store's desktop computer. She has to be on the sales floor to make sure everything is running smoothly. Which wireless device does the manager most likely have before being offered the upgrade by her supervisor?

pda

A type of network that does not use a router but shares data directly between computers:

peer to peer

P2P stands for

peer to peer

Managing resources includes managing which of the following? (choose all that apply)

people physical assets production capacity

Diversity can be a source of conflict because

people have different ideas of acceptable behavior

Cloud computing allows:

people to access information and applications from a web browser.

Customer service teams normally deal with

people who have already purchased a product

Trademark and copyright were first established so that

people's intellectual property would be protected

Methods of evaluating the performance and productivity of an individual or group in relation to predetermined criteria and measurable goals are .

performance assessments

Which of the following best describes application software?

performs useful tasks like word processing for the user

Hardware refers to the _________________ of a computer.

physical components

A display or monitor with a larger number of ___ will have a clearer, more brilliant resolution.

pixels

What are the tiny dots that make up the images seen on a monitor called?

pixels

The layout of a web page is the process of:

placing the text, graphics, and other elements of a web page

Brainstorming the pros and cons of upgrading versus replacing a set of ten desktop computers

plan/purchase

FireWire, Ethernet, modem, and USB are all examples of

ports

The hardware components of a computer system interact with each other by using which of the following?

ports and system bus

Because wireless technology has had such a profound effect on the business world, people have more freedom to work

practically anywhere

Which of the following devices can be connected to a network? Check all of the boxes that apply.

printers smartphones laptops tablet computers

A project manager __________________ what order tasks need to occur while making sure the necessary people are communicating

prioritizes

The computer checks and compares all words entered to find misspellings.

processing

The part of the information processing cycle where raw data is converted into meaningful information is

processing

Software refers to the ______________that direct hardware to perform a task.

programming instructions

A ______ format is considered to be intellectual property, which means it is owned by an individual or organization.

proprietary

What do Dynamic-Link Library (DLL) files do?

provide operating systems with information about performing specific computing functions

The Americans with Disabilities Act (ADA) is a federal law that states employers must do which of the following for workers with disabilities?

provide reasonable job accommodations

Bluetooth is a _____ radio transmission technology.

short range

The ability to complete required tasks by a designated time is

punctuality

Which of the following uses of the Internet is unethical?

purchasing vacation flights online during work hours

What type of content will be on the website?

purpose

Will the website be used to share family pictures or as a professional site for posting news?

purpose

The order in which certain jobs, such as print jobs, are received:

queue

Identify the examples of ethical behavior. (select all that apply)

quoting a website's information and citing the source making sure that the information is accurate

The type of memory used during the processing cycle is

random access memory

Robert is reviewing complex information and data concerning a new product launch to determine the cause of some product failures. He is primarily using _______ skills.

reasoning

In Windows, deleted files go to the

recycle bin

A student has a ten-year-old desktop computer that she only uses for word processing, but she would like to start using it to play new computer games. She has been working and has money saved up, and she can either upgrade the computer or purchase a new one to replace the old one

replace

Which of the following best defines software migration?

replacing one software product with a product from another vendor

is a feature that can be used to respond to someone's e-mail

reply

_____ ensures that a software product meets customer needs.

requirements gathering and analysis

The first phase of software development process is

requirements speculations

When a customer is upset or dissatisfied, a good customer service team may be able to

restore positive relations with the customer

Analyzing a computer with a damaged motherboard, and deciding it is time to replace the computer

retire

Deciding it is time to purchase new computers for a set of eight-year-old laptops used by doctors in a hospital

retire

___ enables cellular customers to continue making voice calls and connect to the Internet when away from home.

roaming

The TCP/IP protocol was invented by

robert kahn and vinton cerf

Which of the following is the term for the topmost folder in a directory?

root folder

Equipment that directs data to the right location:

router

Routes data where it is meant to go

router

The network backbone is not directly connected to computers. Instead, data goes through the______ first.

router

Which device is used to direct the flow of data on a computer network?

router

Rules for how routers communicate with one another and send data:

router protocols

What is syntax?

rules for using tags correctly in HTML

Which runner has the fastest average (the least amount of time taken per race)?

runner b

An angry executive who is terminated from Company A reveals Company A's key ingredient for its most popular soda to Company B. In return, the executive is paid $10 million

sale of trade secrets

Creative Commons allows creators of intellectual property to

say how others can use their work.

What was the original reason for the creation of ARPANET?

scientists and researchers could communicate and share information

A network that only people who have the right credentials can access

secured network

A _______ is anything that puts computer information at risk.

security threat

Which of the following best describes the path of a network packet on the Internet?

sender, router 1, router 2, router 3, receiver

Disclosure of ______ could seriously damage a company.

sensitive information

The computer that responds to requests from the client computer:

server

Creative Commons allows the creator of an artistic work to

share the work in the way she chooses to

Information or devices that can be accessed remotely from another computer:

shared resources

Which of the following are items that are concerns for e-government? Check all of the boxes that apply.

sharing information with people sharing trustworthy information keeping personal information safe

Which of the following should you do when accepting constructive criticism? (choose all that apply)

show a positive facial expression maintain eye contact do not interrupt or speak until you are sure the other person is finished making a point

A customer is being rude to you and using off-color language. You respond by

showing courtesy to the customer

Having good personal hygiene can prevent

sickness

Cleary specifying the theme to be used for a site before building it provides which main advantage:

site consistency

Wikis are

sites that allow for collaboration between many people

Where does a graphic card go?

slot

A _____ is a mobile device that integrates phone, computing power, and Internet access.

smartphone

Which wireless device is the supervisor most likely offering to the manager as an upgrade?

smartphone

Mobile technologies access the network and are recent inventions. What are mobile technologies? (select all that apply)

smartphones laptops tablets netbooks

Which technological device or application best enables people to communicate with others anywhere in the world?

social media

Examples of _____ include multimedia and presentation applications.

software

Productivity programs are an example of _____

software

The programs used to run the network

software

Software as a Service (SaaS) allows users to remotely access which of the following? Check all of the boxes that apply.

software data applications

What happens during the software requirements specification phase? (choose all that apply)

software application results are analyzed and documented software applications are researched

____ means the process of setting up an application and selecting specific options.

software configuration

During the, _______ development teams transform the requirements into a software application design.

software design phase

During the, _____ the software design is implemented by developers in code.

software development phase

In the, _______ software is evaluated for quality.

software evaluation phase

A software developer makes a copy of the software she is using at one job so she can use it in her other job.

software piracy

Government agencies work to catch people who engage in software piracy, and_______ can also help to stop them by filing lawsuits.

software producers

Software piracy occurs when

someone steals software.

The program that allows jobs like printing to be saved until the printer is ready for the next job:

spooler

Which of the following is an unethical use of the Internet?

spreading rumors or gossip about people

When all computers in a network are connected in a "star" formation:

star topology

You are dealing with a very difficult customer who is making demands that you consider to be unreasonable. As the customer service agent, you should

stay calm and let the customer cool down

A customer is angry and yelling because no one has been able to resolve an issue with her product .

stay calm to try to cool down the customer

CDs and DVDs are examples of

storage

You save the revised document to the hard disk.

storage

Which of the following are functions of e-mail? Check all of the boxes that apply.

storing contacts sorting e-mail by date or sender setting the priority of an e-mail

A form of a graphic organizer that is created with ordered pictures that tell a story panel by panel is called a

storyboard

Select the clothing items that would be appropriate in an office.

suit skirt dress up shoes dress

How extensive of a control panel, or location of login and website control, will be needed?

support

Will customers be making secure transactions on the website?

support

Troubleshooting computers that are running word-processing software incorrectly

support/upgrade

Upgrading all desktop computers with better internal memory

support/upgrade

Software that is maintained by developers is said to be

supported

A ______ connects network devices or different parts of a network and forwards messages to specific recipients.

switch

What type of software can you run to help fix computer problems?

system software repair

Which of the following are purposes of e-mail? Check all of the boxes that apply.

to involve numerous participants in a conversation to provide a written record of communication to allow for written communication across long distances

A service station has 10 employees who are responsible for checking in customers who bring their cars in to be serviced. The employees are currently using legal pads to write down the customers' information, the reason they need service, and identifying information about the car, such as the license plate number. Which wireless technology would help streamline the employees' work duties and reduce errors from poor handwriting or lost/misplaced paper?

tablet computer

Which of the following are behaviors that indicate self motivation? (choose all that apply)

taking advanced college courses not missing deadlines asking for more responsibility

What type of connection did networks use to communicate in the 1960s?

telephone

As a customer service agent, you are responsible for requesting a replacement part for a customer who is upset that his product needs one.

tell the customer that you will follow through

Which of these situations in which an employee uses e-mail will most likely create a problem or misunderstanding?

telling your boss you have a serious problem with a coworker

Which of the following types of content are often saved in a binary format? Check all of the boxes that apply.

text images voice video

Which of the following belongs in a website citation? (select all that apply)

the Internet address or web page address the person or organization responsible for the website the date when you got the information

Which of the following offer information about IT careers? Check all of the boxes that apply

the Occupational Outlook Handbook published by the US Bureau of Labor Statistics career centers in high schools, colleges, and universities professional organizations such as the ACM or the IEEE

When you would like to send an e-mail to your coworkers about planned maintenance on the network, where is the best place in the e-mail to first use the phrase "planned maintenance on the network?

the Subject field

_____ is a trade group that promotes wireless technology and owns the trademark for the term "Wi-Fi."

the Wi-Fi alliance

Select the best answer to the question: Which of the following best describes e-commerce?

the ability to do business online

Troubleshooting is

the act of trying to fix what is wrong in a system.

A positive work ethic means people want to do their best job without considering

the amount of their salary

Which of the following are personality tests? Check all of the boxes that apply.

the big five personality test the Myers-Briggs Type Indicator the Rorschach inkblot test

As a professional customer service agent, your ability to stay positive and focused on finding a solution that satisfies the customer is known as

the customer service mindset

The first idea for a communications network was called:

the galactic network

Network administration is concerned with which tasks?

the installation and maintenance of network hardware and software

What is median?

the middle value in a data set when the values are put in order

Testing a website includes visiting every web page on the site and selecting every link, tab, and button available. This ensures that

the necessary functions are working properly.

Which of the following should you consider when choosing a file format? Check all of the boxes that apply.

the need for future access the need for digital preservation

What is the part of a CSS declaration that describes the HTML tag?

the selector

One disadvantage of using proprietary licensed software is that

the software company may decide to discontinue support for the product.

What does a file association specify?

the software needed to open a file

Business ethics are

the way a company interacts with employees and customers.

What are the benefits of team collaboration? (choose all that apply)

the workload is distributed and no one feels more overworked than the others coworkers develop friendships as they work together for a mutual goal

Which term below refers to the overall design intended to convey an idea or feeling that is appealing to the site's target audience?

theme

How are computers connected to one another?

through networks

includes planning out the amount of time that is spent on individual activities to increase effectiveness, efficiency, and productivity.

time management

Which of the following are capabilities of e-mail? Check all of the boxes that apply.

to contact hundreds of people at once to organize and keep incoming and outgoing communication in folders

What are responsibilities of employees? Check all of the boxes that apply.

to do their jobs using skills they were hired to use to work a set schedule every week to follow instructions

A customer is frustrated with your company after being directed to several different departments. The customer's problem has not been resolved. What is the most important thing a customer service agent should remember in this situation?

to find out what is wrong and what is needed to restore positive relations with the customer

Identify reasons to include a subject in an e-mail. Check all of the boxes that apply.

to give a brief overview of the e-mail to give an idea of the importance of the e-mail to entice the recipient to open the e-mail

Which of the following are goals of e-government? Check all of the boxes that apply.

to have a secure website to be able to protect the personal information of the people who use the site to make information about the government available

Choose all items that represent characteristics of HTML attributes.

used to include additional information in an element may be required for certain elements consist of a keyword followed by an equals sign and additional information in quotes

Choose all items that represent HTML characteristics.

used to tag, or mark up, a document for display as a web page determines how web content is displayed by a web browser used by web browsers to obtain information such as page titles and search engine keywords can be authored using a simple text editor

Choose all items that represent essential features of excellent navigation menu design.

uses clearly and simply labeled links is consistently styled and located is intuitive and easy to use is available on all pages in the site

Select the organizational skills that can help with improving time management. (select all that apply)

using e-mail calendar reminders sent to you about tasks due using whiteboards to create visual reminders using e-mail flags to mark important conversation threads for follow-up

Which of the following activities is permissible for IT professionals in the conduct of computer access and authorizations?

using the company's e-mail software to send work-related e-mails

Used in meetings, over the phone, and in person:

verbal communication

The person responsible for the creation of the group known as ICANN is

vinton cerf

Software programs that can spread from one computer to another are called

viruses

What is the best approach to testing a website?

visit every page and verify all links

Integrated Services Digital Network (ISDN) is the digital transmission that allows which of the following services? Check all of the boxes that apply.

voice television Internet mobile phones

Personal hygiene involves

washing your hair

A software program that enables you to search for, interact with, and retrieve information resources. A method by which data is transferred from one computer to another through the Internet. Coordinates actions between the user interface and the rendering engine. Handles requests for information resources from networked servers. Includes webpages, images, videos, music files, and other forms of content. Enables a browser to save browsing information. Includes an address bar, Back and Forward buttons, bookmarking menu, and other useful features. Displays content on the screen.

web browser internet protocol browser engine networking information resources data storage user interface rendering engine

All website files need to reside in the

website directory

The ________ is where all of the content will be stored.

website directory

Who is responsible for managing a website? Check all of the boxes that apply.

website host web designer webmaster

Choose all items that represent characteristics of effective website design.

well-implemented navigation no glaring content gaps consistent and appropriate theme based on a well-specified website purpose

Which of the following is an example of intellectual property?

when you create a drawing based on something from your own imagination

Read the scenario below, and then answer the question. Dan is trying to decide on what his major should be in college, so he chooses to take a personality test. What can Dan expect to learn from this test?

which methods of solving problems and interacting with others he favors

When data is transmitted wirelessly, the computer needs_____ in order to receive it.

wireless access technology

Which of the following activities is not permissible for IT professionals while on the job? Check all of the boxes that apply.

working on a side job while at work for one's primary job viewing sexual content on a company computer sending coworkers an e-mail joke containing suggestive humor downloading music from a file-sharing service

When a company employs a varied workforce of both men and women, people of many generations, and people from ethnically and racially different backgrounds, it is called

workplace diversity

Which documents might an employer expect to find in a career portfolio?

writing samples, national test scores, and letters of recommendation

Check the URLs that are human readable.

www.edgenuity.com http://www.google.com