Intuit Design for Delight 2

Which criteria must be met for an assumption to be considered a leap of faith assumption?

The assumption is most crucial for the experiment to succeed. and it has not yet been proven true in practice elsewhere.

Which is the most important result of these customer observations?

Discovering customers aren't aware of the new features in your software.

Which two are methods of Narrowing

100 Point 2x2

For each statement about the principle of Deep Customer Empathy

Ask Boldly identify the perfect outcome Observe the customers to learn more about the problem.

Which three types of assumptions must be considered before conducting rapid experiments

Assumptions about technology proposed. Assumptions about the customer's business Assumptions about customer behavior

Categorize the following activities as Brainstorming or Narrowing

Brainstorming 7 to get 1. Using Analogies

Which should be considered to identify next steps?

Cost of Implementation

Hypothesis statement

Create an app the accurately estimates repair times. Each technician's day will be more predictable. Tracking each technician's time live in the app. Employee turnover stability to the national average of 25% per year

Match each Metric of customer Delight to its meaning.

Customer Benefit - A product or service that achieves a goal. Ease of Use - Simplicity of applying the product. Positive Emotion - Feeling more satisfied.

Which two are Requirements of a Successful experiment

Delivers a customer benefit. Addresses the customer's problem.

For each statement describing the rapid experiment process select true or false

FALSE You need to know how much people will pay for your product or service

For each statement about Prototype methods, select true or false.

FALSE A paper prototype must is not as accurate as a digital prototype.

You are in a brainstorming session with a group of five team members. The team is using looping. Which of these is a looping concept??

Faster than thought.

Which three are effective customer observation methods?

Follow Me Home Customer Safari Remote Observation with zoom

Classify each observation as a surprise or a success.

Surprise Employees could not see how to submit a request for vacation leave. Older employees had difficulty reading instructions on some webpages.

Which best defines the principle of Rapid experiments with customers?

Testing the hypothesis of one or more solutions

Place the components of a customer problem statement in the correct order.

I am. I am trying to. But Because Which makes me feel

What is the best way to summarize what you learn and probe more deeply by interviewing a customer while they are using your product?

Implement Follow-Me-Home

What are the components of an Ideal customer State?

In a perfect world, the biggest benefit to me is, which makes me feel.

How does customer safari help identify the customer's challenge?

It identifies artifacts and environmental factors that influence a customer.

What surprise did you learn about your customer?

Many of the employees of your customers cannot read your instructions.

Which two are best practices your team should follow for narrowing?

Narrow down the ideas by evaluating customer benefit vs feasibility. You should change your criteria if your first attempt to narrow ideas is not working.

Complete the customer ideal state statement.

Network connectivity Working from home Successful

Your shop creates and sells custom ice cream novelties. You want to gain a deep customer empathy. What should you do?

Observe your customers sampling different ice cream novelties to understand what they experience.

Which two are customer observation best practices?

Observing customers using a product Asking questions about why a customer did something.

You prepare to run a technical test.

Overtime was reduced by 90% Results showed a 95% customer satisfaction. Material was was reduced by 85%

Which best describes a D4D relationship between the customer problem, the solution, and the customer benefit?

Patients at a doctor's office complain that wait times seem long and they don't know when they will see their doctor. So, the office implements an app the updates wait times every 2 minutes and surveys patients afterwards to ensure satisfaction.

Which two components that must be included in a hypothesis statement

Prediction... analysis Which will be measured by these success metrics? If we ... then

Which three assumptions must be true for the application to be successful

Staffing descriptions and skillsets are accurate. There are adequate numbers of staff to cover each event. Specific resources required for each event is accurate.

Which two elements should you include in your representation?

The customer experiencing the problem. How the customer discovers your solution

Your team just finished interviewing customers during a series of follow-me-home observations. For each Statement about interview data.

The customer's desired outcome The customer's emotional reaction to the problem.

Which two are components of an ideal state statement

The customer's emotional reaction to the problem Improvement in the customers' life when the ideal state is achieved. A future state that is borderline unachievable

Which three are the best practices for Brainstorming?

The perfect group size for brainstorming is 4-6 people. If participants encounter slumps encourage them to continue by using prompts and constraints Use a warm-up exercise to encourage creativity and fun without judgement.

Which are two important reasons to test ideas?

To find out if the idea is something that customers will actually want. To try out parts of an idea before investing a lot of time and money

What is the goal of brainstorming?

To quickly generate lots of ideas from different perspectives

Which two statements describe the purpose of narrowing

To sort solution ideas and rank them. To whittle ideas to find the solution with the best customer benefit.

Among these choices, which would be the least proven assumptions.

We must rely on the customer to run the experiment themselves.

Identify which two goals are associated with the principle of Go broad to go narrow.

Whittling ideas to find the solution with the best customer benefit. Brainstorming with team members to generate solution ideas.

For each statement about Important Takeaways from customer observation, Select True or False

You can't assume you know what customers need because everyone is different. Observing and talking to customers gives us insights into problems or Seeing other people struggling with problems motivates us to help them with an innovative solution.

Which would be the most appropriate situation to apple design for delight?

You want to help local hay farmers find better ways to harvest their crops on time.