IRAT/TRAT 4
A company in the process of selecting a supervisor from a pool. All are part of process EXCEPT A. Posting an ad on LinkedIn B. interviewing to obtain info about skills and experience C. reading the application to get acquainted with applicants D. asking applicants to complete a sample project
A. Posting an ad on LinkedIn
___ refers to forming a pool of qualified applicants from which mgmt can select new ee's. A. Recruiting B. Appraising C. Training D. Planning
A. Recruiting
All of the following are assumptions of Theory Y EXCEPT A. The avg. worker has relatively little ambition. B. Org.s today do not make full use of ee's intellec potential. C. The expenditure of physical and mental effort is natural D. people will commit to objectives when they bring them reward
A. The avg. worker has relatively little ambition.
Anand is a mgr who instills fear in his workers to meet goals. Anand could be described as a A. Theory X manager B. Theory Z manager C. Theory Y manager D. manager who meets Maslow's esteem needs of employees
A. Theory X manager
Orientation is the human resources function that A. includes building tours, introduction, and socialization B. provides on-the-job training to ee's. C. appraises ee's subjectively D. teaches ee's to do specific job tasks
A. includes building tours, introduction, and socialization
Jo completed grad school w/MS in publishing and writing, why would HR give her an ability test A. to determine whether she has the skills for the job B. to assess her potential C. to determine her level of honesty D. to determine her ability to meet deadlines
A. to determine whether she has the skills for the job
Which of the following info. is most likely to be in a job specification vs job description? A. mental skills required for a job B. education qualifications required for a job C. working conditions D. tasks to be performed
B. education qualifications required for a job
Raul wises to be promoted but feels it is unlikely to happen. Which theory best explains this? 20 sec A. Theory X B. expectancy theory C. Theory Y D. equity theory
B. expectancy theory
Which of the following is a hallmark of the Hawthorne effect? A. decrease in productivity as work hours increased B. increase in productivity regardless of physical conditions C. decrease in productivity regardless of supervision D. increase in productivity as pay increased
B. increase in productivity regardless of physical conditions
What is an advantage of job rotation? A. it increases turnover B. it reduces boredom created by specialization of tasks C. It allows ee's to choose their preferred work hours D. It enables employers to add more tasks to a job
B. it reduces boredom created by specialization of tasks
A characteristic of search firms known as headhunters is that they A. focus on internal, rather than external sources of recruits B. look for qualified candidates working for other companies C. specialize in recruiting ee's for entry level jobs D. undertake trng. for unusual job requirements or skill sets
B. look for qualified candidates working for other companies
All of the following are results of turnover, when ee's quit or fired and need replaced EXCEPT A. costs to recruit replacement ee's B. more ee's working remotely C. lost productivity D. management time devoted to interviewing new ee's
B. more ee's working remotely
The Americans with Disabilities Act A. states that people with AIDS are not disabled B. prohibits using a positive AIDS test as reason to deny hire C. mandate that men and women receive equal pay for same work D. specifically outlaws discrimination based on age
B. prohibits using a positive AIDS test as reason to deny hire
___ is the difference between a desired state and an actual state. A. A problem B. Motivation C. A need D. A goal
C. A need
Theory X and Theory Y are most closely associated with A. Frederick Taylor B. Frederick Herzberg C. Douglas McGregor D. Elton Mayo
C. Douglas McGregor
Low morale is likely to result in A. high productivity B. low turnover C. absenteeism D. high motivation
C. absenteeism
How can mgrs. avoid equity problems? A. by offering flextime to ee's. B. by adding more tasks to a job C. by ensuring reward are distributed based on performance D. by incorporating motivational factors
C. by ensuring reward are distributed based on performance
According to the classical theory of motivation, which would motivate ee's to work hard? A. a long lunch break B. adequate tools and long hours C. financial incentives D. safe working conditions
C. financial incentives
An ___ is the personal satisfaction that a person feels from attaining a goal. A. intrinsic need B. extrinsic need C. intrinsic reward D. extrinsic reward
C. intrinsic reward
Militia Tech. started using methods to give ee's more responsibility/control. What is benefit A. satisfy ee's physiological and security needs. B. eliminate ee's potential source of dissatisfaction/turnover C. motivate ee's to higher levels of productivity and quality D. Weed out ee's who don't have ideas to contribute This is a wrong answer
C. motivate ee's to higher levels of productivity and quality
An inner drive that directs a person's behavior toward a goal is called A. a reward B. a need C. motivation D. an incentive
C. motivation
All of the following are mistakes commonly made in interviews EXCEPT A. not dressing appropriately B. speaking negatively of a former employer C. not enough concern about compensation D. being too modest about your accomplishments
C. not enough concern about compensation
Natalie, a HR mgr. must decide how many new ee's to hire to fill new needs. She is engaged in A. recruiting B. training C. planning D. compensating
C. planning
Which of the following forms of compensation includes an employee stock ownership plan A. wages B. bonuses C. profit sharing D. salaries
C. profit sharing
Which of the following functions of HR management includes testing? A. planning B. assessing C. selection D. training
C. selection
A __ is a perf. appraisal method that provides feedback from a panel of sups, peers and subord. A. ranking procedure B. grade assignment C. polygraph test D. 360-degree feedback system
D. 360-degree feedback system
The person primarily associated with the Hawthorne studies is A. Abraham Maslow B. Douglas McGregor C. Nathaniel Hawthorne D. Elton Mayo
D. Elton Mayo
___ are benefits and/or recognition that a person receives from someone else. A. Intrinsic needs B. Extrinsic needs C. Intrinsic rewards D. Extrinsic rewards
D. Extrinsic rewards
Why do many firms have a policy of giving first consideration to their own employees? A. Current ee's contribute to the increase in diverse ideas. B. Current ee's do not require a pay hike. C. Hiring current ee's promotes diversity in the workforce. D. The cost of hiring new ee's to fill opening is expensive.
D. The cost of hiring new ee's to fill opening is expensive.
Theory Z was first described by A. Frederick Taylor. B. Lillian Gilbreth. C. Abraham Maslow. D. William Ouchi.
D. William Ouchi.
After a failed negotiation the union strikes and part of plant shuts down. mgt. shuts down plt. A. an injuction B. an embargo C. a boycott D. a lockout
D. a lockout
The mgr. at a local hardware store is beginning the selection of a new ee. She begins with the A. training process B. reference-checking process C. testing step D. application form
D. application form
In the U.S., wage differences are acceptable only if they are A. attributed to age B. based on racial considerations C. based on religious considerations D. attributed to seniority, performance, or qualifications
D. attributed to seniority, performance, or qualifications
Reference checking usually involves A. monitoring the working conditions in a firm B. checking a company's compliance with it's policies C. assessing an applicant's potential for a job D. checking the previous work experience of a candidate
D. checking the previous work experience of a candidate
Which of the following is an internal source of recruitment for an organization? A. vocational schools B. social networking sites C. colleges D. current employees
D. current employees
High morale contributes to A. high levels of absenteeism B. high levels of turnover C. high costs of operations D. high returns to stakeholders
D. high returns to stakeholders
Justin worked as a mrktg mgr He wants to move closer to home what info might he be asked for? A. race or ethnicity B. his IQ C. the sales numbers from his previous company D. marital status
D. marital status
All of the following are ways to retain good ee's EXCEPT A. challenging ee's B. creating a work-friendly environment C. providing opportunities for ee growth D. micromanaging ee's
D. micromanaging ee's
Socorro was terminated because she was repeatedly late for work. Her turnover is considered A. conciliation B. demotion C. transfer D. separation
D. separation
Which of the following theories is associated with the piece-rate system? A. the two-factor theory B. the theory of the hierarchy of needs C. Theory X and Theory Y D. the classical theory of motivation
D. the classical theory of motivation
The birth of the study of human relations within business organizations can be traced to A. research conducted by Mayo at Hawthorne. B. Maslow's hierarchy of needs. C. McGregor's Theory X and Theory Y. D. time and motion studies by Frederick W Taylor and Gilbreth's
D. time and motion studies by Frederick W Taylor and Gilbreth's