IS 290 Chapter 11 Quizzes

A(n) ________ is a free, online course made available via the web to very large numbers of participants. A. massive open online course B. multiperson online learning course C. EOC D. online learning system E. universal online course

A

A(n) ________ table is a spreadsheet feature that displays two or more dimensions of data in a convenient format. A. pivot B. drill-down C. ad hoc D. multitier E. sensitivity

A

An inference engine is A. A strategy used to research through the rule base in an expert system. B. a data mining strategy used by intelligent agents. C. The programming environment of an expert system. D. A method of organizing expert system knowledge into chunks E. A set of rules used to model human knowledge in an expert system

A

CAD Systems: A.are capable of generating realistic-looking three-dimensional graphic designs that can be rotated and viewed from all sides. B. provide an important source of expertise for organizations. C. allow groups to work together on documents. D. are high-end PCs used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management. E. are used for creating virtual reality environments.

A

Expert systems are used when: A. expertise is in short supply and needs to be captured B. predictions for the future are required C. patterns of consumer behavior need to be investigated D. big data needs to be analyzed E. senior managers need reports on overall business performance

A

Finding out why orders are not being filled on time at a distribution center is what kind of decision scenario? A. Semi-structured B. High-velocity C. Unstructured D. Procedural E. Operational

A

What kind of decision making tool could help you develop a recommended system for your firm's website which has 50,000 visitors a month? A. Big data analytics B. Sensitivity analysis C. Goal seeking D. Forecasting E. Simulation

A

Which of the following is a typical middle management decision? A. How much of our product is selling in lower-income markets? B. Should we close a factory? C. Should we introduce our product to overseas markets? D. Should we discontinue this product? Which product is selling the best in overseas markets?

A

Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized A. GIS B. DSS C. GSS D. TPS E. MIS

A

You are answering phones for a local utilities provider and are speaking with an extremely angry customer. Because your company manual advises employees to transfer hostile calls to a superior, you do this. What quality dimension of decisions does your action reflect? A. Due Process B. Justice C. Fairness D. Unstructured decision making E. Structured Decision making

A

________ are intelligent techniques that parallel some aspects of the processing patterns of the biological brain. A. neural networks B. genetic algorithms C. CBR systems D. Fuzzy logic systems E. Intelligent agents

A

A KPI is: A. an industry standard for measuring performance along a given dimension B. a measure proposed by senior management C. an alternative to the balanced scorecard method D. an analytic technique for measuring financial performance E. a measurement of knowledge performance

B

Virtual reality applications for the web use a standard called: A. CAD B. VRML C. VML D. TCP/IP E. XML

B

Virtually all successful expert systems deal with problems of: A. associative data B. classification C. logic and control D. unstructured decision making E. structured decision making

B

Where there is no well-understood or agreed-on procedure for making a decision, it is said to be: A. undocumented B. unstructured C. documented D. semi-structured E. low-level

B

Which of the following BI functionalities would you use to assess the likelihood of students dropping out of a college program? A. Parameterized reports B. Predictive analytics C. Ad hoc queries D. Production reports

B

Which of the following is not an element of the business intelligence environment? A. User interface B. Executive users C. Platform D. Business analytics toolset E. Production reports

B

Which of the following types of business intelligence users is considered a power user? A. IT developers B. Business analytics C. Operational employees D. Senior managers E. Clerical workers

B

Which phase of decision making finds or recognizes a problem? A. data from the business environment B. cloud-based storage C. BI infrastructure D. business analytics E. delivery platform

B

________ are designed to have a generalized capability to learn. A. Knowledge-based systems B. Neural Networks C. Fuzzy logic systems D. Expert Systems E. Genetic algorithms

B

________ decisions are most common at higher levels of management. A. Semi-structured B. Unstructured C. Structured D. Undocumented E. Procedural

B

A restaurant client has asked you to develop a system that would provide smartphone alerts about special discounts to potential customers in the vicinity. Which of the following tools will provide the solution? A. Genetic algorithms B. Neural Networks C. Location analytics D. Operational analytics E. Big data analytics

C

All of the following are intelligent agents that are able to respond to human voice commands with useful information in voice or written form except: A. Apple's Siri B. Microsoft's Cortana C. Facebook's DeepFace D. Amazon's Alexa E. Google Now

C

As described in the chapter case, IBM's Watson is an example of: A. an intelligent agent B. genetic algorithm C. machine learning D. an expert system E. cloud computing

C

Backward sensitivity analysis software is used for: A. supply chain optimization B. historical what-if analysis C. goal seeking D. reverse forecasting E. customer analysis

C

Expert systems: A. solve problems too difficult for human experts. B. are based on DO WHILE rules. C. use rules based on human expertise. D. share characteristics with mainframe computing. E. are a type of machine based intelligence.

C

Genetic algorithms: A. represent knowledge as groups of characteristics. B. are software programs that work in the background to carry out specific, repetitive tasks. C. develop solutions to particular problems using techniques such as mutation, crossover, and selection. D. "learn" patterns from large quantities of data by sifting through data. E. have a large number of sensing and processing nodes that continuously interact with each other.

C

Operational management typically makes which type of decisions? A. semi-structured B. documented C. structured D. procedural E. low-level

C

What are the two major types of knowledge management systems? A. Management information systems and decision support systems B. Enterprise systems and knowledge management systems C. Enterprise-wide knowledge management systems and knowledge work systems D. Expert systems and knowledge work systems E. Structured knowledge systems and unstructured knowledge systems

C

Which dimension of quality means that a decision faithfully reflects the concerns and interests of affected parties? A. Due process B. Justice C. Fairness D. Coherence E. Accuracy

C

Why does improving a small value, routine decision have business value for a company? A. A small value, routine decision may have a great economic impact on the company. B. Even a small value, routine decision may have a "ripple" effect through a corporation. C. Small value, routine decisions have business value because of their large number and frequency. D. Small value, routine decisions involve important business processes. E. Small value, routine decisions can affect the culture of the entire organization.

C

You are the CEO of a national apparel retail chain and want to add three new stores. Which of the following tools will best help you find the most potentially profitable new locations? A. Pivot Tables B. Sensitivity analysis C. GIS D. Location Analytics E. Intelligent agent

C

You would expect to find all of the following tools in a major enterprise content management system except: A. videoconferencing B. knowledge preservation C. intelligent agents D. wiki building E. instant messaging

C

________ systems help organizations manage both structured and semi-structured knowledge. A. Digital asset management B. Knowledge network C. Enterprise content management D. Knowledge work E. Learning management

C

Expertise and experience of organizational members that has been formally documented best describes: A. wisdom B. information C. explicit knowledge D. tacit knowledge E. unstructured knowledge

D

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management, a firm would most likely use: A. CAD systems B. genetic algorithms C. fuzzy logic systems D. intelligent agents E. neural networks

D

Virtual reality systems: A. provide design engineers with precise, three-dimensional representations of their models. B. provide an important source of expertise for organizations. C. allow groups to work together on documents. D. provide simulations of walking through or manipulating a three-dimensional model or programmed real-world environment. E. allow knowledge to be stored in simulated 3D environments.

D

Which dimension of quality means that a decision should reflect a rational process? A. comprehensiveness B. accuracy C. fairness D. coherence E. due process

D

Which of the following statements about neural networks is not true? A. Neural network applications are used to address problems of control and optimization. B. Neural networks are being used to help detect credit card fraud. C. Neural networks are being used to screen patients for coronary artery disease. D. Neural networks are best used as a substitute for human decision makers. E. Neural networks are being used to predict the performance of equities.

D

________ help users gain information from large amounts of geographically linked data. A. Data visualization tools B. GIS C. GDSS D. Location analytics tools E. CAD systems

D

Deciding whether to introduce a new product line is an example of a(n): A. semi-structured decision B. procedural decision C. nonprocedural decision D. operational decision E. unstructured decision

E

GDSS are designed to: A. allow meeting attendees to share their thoughts in real time with their peers. B. manage knowledge using a global perspective. C. enable collaboration among geographically dispersed participants. D. enable executives to easily supervise senior management meetings. E. implement structured methods for organizing and evaluating ideas.

E

What is the name of a decision support tool that asks what-if questions repeatedly to predict outcomes in a variety of situations? A. key performance indicators B. Predictive analytics C. Ad hoc query D. Sensitivity analysis E. Pivot table

E

Which of the following would not be classified as a knowledge work system? A. Computer-aided design B. 3D visualization system C. Investment workstations D. Virtual reality system E. Digital asset management system

E