IS 3003 EXAM 1 QUIZ QUESTIONS CH. 1-3 REVIEW

Businesses in America spent approximately _____________________ on hardware, software, and telecommunications equipment in 2017.

$2.8 trillion

Which of the following is NOT an example of a disruptive technology?

Digital television

Koa Puppy Food Corporation maintains a highly centralized operation with all corporate operations taking place in its home country. What type of global strategy does Koa use?

Domestic exporter

Which capability of social software allows users to use real- time information streams, status updates, and announcements?

Feeds and notifcations

Which of the following is NOT an application of social business?

General ledgers

Which of the following is a file storage and synchronization service for cloud storage, file sharing, and collaborative editing?

Google Drive

Which of the following a NOT a reason that collaboration and teamwork are more important today than ever?

Growth of outsourcing

Which of the following is NOT an example of a primary activity in the value chain?

Human resources management

Which of the following is a responsibility of the sales and marketing functional area?

Identifying customers

Automobile manufacturers use computer- aided design (CAD) to crease virtual models of parts and to prototype vehicles. This use of information systems is primarily related to which of the following?

Improving design quality and precision

Information systems, management information systems, information technology, information management, and computer information systems are often confused with one another. Which of these focuses primarily on hardware and software?

Information technology

Which of the following is a business driver which focuses on ways to achieve better efficiencies to increase profits?

Operational excellence

A government website that allows citizens to purchase fishing licenses is an example of ___________________.

e- government

Use of the Internet to provide services to citizens, such as driver's license renewals, illustrates ___________________.

e- government

Amazon.com is an example of _______________ because it sells products over the Internet.

electronic commerce

Sanofi Pasteur implemented a(n) ____________ system to help staff have dialogues, share ideas, and work with other company members.

enterprise social networking

The four major functions of a business include manufacturing/ production, sales/ marketing, finance/ accounting; and ________________________.

human resources

The final phrase of the problem- solving model is the __________________ phrase.

implementation

Information systems help achieve many important business objectives. When a manager does not receive forecasts, sales projections, or appropriate dashboards, the business objective of __________________ is not achieved.

improving decision making

A key benefit of collaboration is ________________, which focuses on deriving better and more unique ideas for products and services.

innovation

Which of the following is NOT part of the description of a value​ web?

They promote communication among units.

The acronym related to organizational improvements, TQM, stands for ___________________.

Total quality management

______________________ focus on day-to-day operations of a business including managing sales, payroll, and receipts.

Transaction processing systems

Companies often use information systems to improve quality by​ ______________ as a way to set standards for products and services against predefined standards.

benchmarking

An antique dealer buying items and hoping to sell them for more than fe or she paid for them is the very definition of a(n) _____________________.

business

The information systems department in an organization is responsible for maintaining all of the following EXCEPT _________________.

business processes

A(n) ______________ is a social website that allows groups to meet together and share knowledge about a specific area like coins, space, or stamps.

community

When a firm does something in which it is a​ world-class leader, that activity would be considered a​ _____________ for the company.

core competency

Which term refers to the total time it takes a child to purchase lemonade​ ingredients, create the​ lemonade, and set up operations for a neighborhood lemonade​ stand?

cycle time

To help improve quality, Delta Airlines installed customer care systems at some of its airport gates. The goal of this information system was to improve __________________.

cycle time by simplifying the production process

Examining a map that depicts different colors based on flu outbreaks is an example of a digital ____________.

dashboard

A secretary assisting management is considered a ____________________ worker.

data

In its simplest form, ___________________ represents streams of raw facts with limited usefulness until organized.

data

Accountants rely heavily on information systems to do all of the following EXCEPT __________________.

manage financial investments

If Koa's Puppy Food Corporation maintains a highly centralized operation with financial management, but decentralizes production and marketing to other countries, the firm uses a _________________ global strategy.

multinational

When talking about changes related to information technology, the text identifies three interrelated changes that are responsible for the bulk of innovations. These include the mobile digital platform, the growth of cloud computing, and ____________________.

the growing use of big data

With new laws requiring the storage of emails and other important documents, information systems storage now exceeds approximately 4.7 ___________________.

zettabytes

Which of the following attempts to improve business processes to enhance competitiveness?

BPM

Which statement about business process management (BPM) is FALSE?

BPM works on increasing process throughout and quality.

________________ is an emerging area where data is organized in a meaningful way to help managers at all levels make more informed decisions.

Business intelligence

______________ is a business process improvement model which is most known and used when dramatic change is needed to gain improvements in productivity and efficiency.

Business process reenginnering

A _____________ is a senior manager who oversees the use of IT in the firm.

CIO

Which of the following is NOT a way that information systems provide a competitive advantage?

Collecting and storing large amounts of data

Which type of business problem falls under the organizational dimension?

Complexity of task

What is the final and ongoing step of the business process management​ model?

Continuous measurement

An automobile rental company interested in learning and adapting to the needs of its clients is focusing on which business driver?

Customer intimacy

An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support which of the following?

Decision making and control in an organization

Which of the following is NOT a part of the firm's enviornment?

Employees

According to the case study about Carter's, the company decided on a complete business process transformation. Which of the following is a successful business process redesign described in the case?

Enabling the finance function to focus on financial analysis and decision making

_____________________ are designed to capture critical processes, procedures, and experience to ensure this critical content isn't lost when someone leaves the organization.

Knowledge management systems

What primary goal does Kroger Company's Quevision system help accomplish?

Manage the number of open check-out lanes to adjust to customer volume.

______________________ is the largest single group in the U.S. business labor force, and this group dramatically benefits from information to help with the decision- making process.

Management

Which field deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in a firm?

Management information systems

Which is an example of a business using information systems for customer intimacy?

Mandarin Oriental Hotel's customer- preference tracking system

In the past five years, which field has undergone the most change because of technology?

Marketing

A networked system configuration supports which of the following international business strategies?

Multinational and transnational

Which of the following is FALSE about the information systems occupations through 2024?

Offshore outsourcing will decrease demand in the U.S. for managerial IS positions.

Which of the following is NOT considered a typical people problem?

Political conflict

Which type of activity within the value chain model is directly related to the production and distribution for a​ firm's products and​ services?

Primary activities

Which term refers to converting raw data into a more meaningful form?

Processing

Which of the following is NOT an element of critical thinking?

Providing iterative feedback

From a customer perspective, which term involves demanding durability, safety, ease of use, service effectiveness, and responsiveness?

Quality

Which of the following is NOT an impact of the Internet on competitive forces and industry structure?

Reduces the price of products and services

The order fulfillment process involves which of the following functional areas of a business?

Sales, accounting, and manufacturing and production

__________________ commonly involves sites like Twitter and Facebook to collaborate with customers.

Social business

______________ is a way for individuals to provide feedback and reviews about products and services.

Social commerce

Which of the following is NOT a step in the problem- solving process?

Solution analysis

The problem- solving model consists of problem identification, solution design, ____________________ and implementation.

Solution evaluation and choice

Which force in Porter's competitive forces model would describe an organization that loses customers due to its product prices being too high?

Substitute products and services

If a business competitor introduces an effective product or service (i.e., when Citibank first introduced the ATM), your need to follow is considered an example of which business driver?

Survival

_______________ are information systems professionals who help bridge the relationships between technical specialists and end users to identify requirements for improved systems.

Systems analysts

According to​ Porter's competitive forces​ model, the intensity of the competitive forces determines all of the following EXCEPT industry​ ________.

segmentation

The popular quality management technique that specifically calls for 3.4 defects per million opportunities is called​ ______________.

six sigma

In the problem- solving model, the phase where you identify as many possible solutions as possible would represent the ______________________ phase.

solution design

If Koa's Puppy Food Corporation maintains a strategy to take advantage of local competitive advantages and avoids the notion of national boarders, the firm uses a __________________ global strategy.

transnational