ISDS 3115 quiz 1 mc

Which of the following has progressed the furthest along its product life cycle? a. ipods b. xbox 360 c. boeing 787 d. drive-thru resteraunts e. 3-d game players

d. drive-thru resteraunts

T/f: operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs

True

T/f: production processes are being dispersed to take advantage of national differences in labor costs

True

Which of the following does NOT represent a valid reason for globalizing operations? a. understand markets b. attract and retain global talent c. improve the supply chain d. reduce costs e. reduce responsiveness

E. reduce responsiveness

T/f: Low-cost leadership is the ability to distinguish the offerings of the organization in a way that the customer perceives as adding value

False

T/f: customer interaction is often high for manufacturing processes, but low for services

False

T/f: productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced

False

T/f: an example of a hidden production function is the transfer of funds between accounts at a bank

True

Which of the following is an example of competing on the basis of differentiation? a. a firm offers more reliable products than its competitors do b. a firms distribution network routinely delivers its product on time c. a firm manufactures its product with less raw material waste than its competitors do d. a firms products are introduced into the market faster than its competitors products are e. a firm advertises more than its competitors do

a. a firm offers more reliable products than its competitors do

according to the authors, which of the following strategic concepts allow firms to achieve their missions? a. differentiation, quality leadership, response b. productivity, efficiency, and quality leadership c. differentiation, cost leadership, response d. differentiation, distinctive competency, quality leadership, and capacity e. distinctive competency, cost leadership, and experience

c. differentiation, cost leadership, and response

Which is NOT true regarding differences between goods and services? a. services tend to have a more inconsistent product definition then goods b. most goods are common to many customers, services are often unique to the final customer c. tangible goods are generally produced and consumed simultaneously; services are not d. services tend to have higher customer interaction than goods e. none all the above are true

c. tangible goods are generally produced and consumed simultaneously; services are not

Which of the following is an example of competing on quick response? a. a firm offers more reliable products than its competitors do b. a firm produces its product with less raw material waste than its competitors do c. a firm utilizes its capacity more effectively than its competitors do d. a firms products are introduced into the market faster than its competitors products e. a firm advertises more than its competitors do

d. a firms products are introduced into the market faster than its competitors products

Which of the following is a similarity between goods and services? a. consistency b. mass production c. automation d. both have quality standards e. both can usually be kept in inventory

d. both have quality standards

All of the following decisions fall within the scope of operations management except for a. managing quality b. design of goods and services c. human resources and job design d. creating the company income statement e. location strategy

d. creating the company income statement

Value-chain analysis can be used to determine if a business is adding unique value in which of the following areas? a. product research b. quality management c. human resources d. process innovation e. all of the above

e. all of the above

standardization is an appropriate strategy in which stage of the product life cycle? a. retirement b. introduction c. growth d. decline e. maturity

e. maturity

which of the following attributes is most typical of a service? a. consistency b. mass production c. easy to automate d. tangible e. production and consumption occur simultaneously

e. production and consumption occur simultaneously

T/f: all organizations, including service firms such as banks and hospitals, have a production function

true

t/f: productivity is generally more difficult to improve in the service sector than in the manufacturing sector

true