ISDS 3115 Test 1

D

A project organization that becomes permanent is often referred to as a: A. fixed project organization B. normal organization C. standard organization D. matrix organization E. permanent project organization

E

Bridget's Hamburger Stand uses only 7 ingredients but offers 15 different burgers. This process is known as: A. QFD B. robust design C. value analysis D. CAD E. modular design

B

Quality can improve profitability by reducing costs. Which of the following is not an aspect of reduced costs by quality improvements? A. increased productivity B. flexible pricing C. lower warranty costs D. lower rework and scrap costs E. All of the above are aspects of reduced costs by quality improvements

B

Which of the following strategies is not one of the strategies for improving service productivity? A. separation B. mass customization C. self-service D. scheduling E. automation