ISM 4113 ( CH 11 )

"Use short, simple wording, common spelling, and complete sentences and give users only what they need to know, with the option to find additional information," is related to which guideline for designing usable help? A) Simplicity B) Manage C) Organize D) Show

A) Simplicity

Which device is a suitable replacement for a mouse when work space for a mouse is not available? A) Trackball B) Mouse C) Light pen D) Touch screen

A) Trackball

Which of the following errors can occur when adding additional characters to a field? A) Transposing B) Appending C) Transcripting D) Truncating

B) Appending

Under which design specification category for interfaces and dialogues do dialogue sequence diagram(s) and narrative description appear? A) Narrative Overview B) Interface/Dialogue Designs C) Testing and Usability Assessment D) Database Design

B) Interface/Dialogue Designs

Under which design specification category for interfaces and dialogues do form/report designs appear? A) Narrative Overview B) Interface/Dialogue Designs C) Testing and Usability Assessment D) Database Design

B) Interface/Dialogue Designs

A small vertical lever mounted on a base that steers the cursor on a computer display and provides similar functionality to a mouse is known as a ________. A) Mouse B) Joystick C) Light pen D) Trackball

B) Joystick

Which common property of windows and forms in a GUI environment allows users to shrink a window or form to an icon? A) Maximize B) Minimize C) Movable D) Modality

B) Minimize

Which test is done to check for existence of data items in all fields of a record? A) Self-Checking Digits B) Missing Data C) Templates D) Expected Values

B) Missing Data

"Avoid placing navigational links below where a page opens because many users may miss these important options that are below the opening window," is a tip to avoid which error? A) Opening New Browser Window B) Scrolling Navigation Pages C) Buttons That Provide No Click Feedback D) Lack of Navigation Support

B) Scrolling Navigation Pages

"Entry methods should be consistent and reflect the size of the application and sophistication of the users," falls under which category for menu design guidelines? A) Organization B) Selection C) Wording D) Length

B) Selection

"How the user is to select each option and the consequences of each option should be clear," falls under which category for menu design guidelines? A) Organization B) Selection C) Wording D) Length

B) Selection

A ________ is a menu-positioning method that places a menu near the current cursor position. A) Pop-down menu B) Pop-up menu C) Drop-up menu D) Drop-down menu

B) Pop-up menu

Which menu method is also known as a dialogue box? A) Pop-down menu B) Pop-up menu C) Drop-up menu D) Drop-down menu

B) Pop-up menu

Which test is done to ensure that data conform to a standard format? A) Self-Checking Digits B) Missing Data C) Templates D) Expected Values

C) Templates

Under which design specification category for interfaces and dialogues do rate of errors and testing objectives appear? A) Narrative Overview B) Interface/Dialogue Designs C) Testing and Usability Assessment D) Database Design

C) Testing and Usability Assessment

Under which design specification category for interfaces and dialogues do testing procedures appear? A) Narrative Overview B) Interface/Dialogue Designs C) Testing and Usability Assessment D) Database Design

C) Testing and Usability Assessment

Under which design specification category for interfaces and dialogues do user satisfaction and other perceptions appear? A) Narrative Overview B) Interface/Dialogue Designs C) Testing and Usability Assessment D) Database Design

C) Testing and Usability Assessment

Under which design specification category for interfaces and dialogues does speed of performance appear? A) Narrative Overview B) Interface/Dialogue Designs C) Testing and Usability Assessment D) Database Design

C) Testing and Usability Assessment

Under which design specification category for interfaces and dialogues does time to learn appear? A) Narrative Overview B) Interface/Dialogue Designs C) Testing and Usability Assessment D) Database Design

C) Testing and Usability Assessment

Which menus have become very popular in recent years because they provide consistency in menu location and operation among applications and efficiently use display space? A) Pop-down menu B) Pop-up menu C) Drop-up menu D) Drop-down menu

D) Drop-down menu

"What does 'Graphics' mean?" is an example of a question asked during which type of help? A) Help on help B) Help on concepts C) Help on words D) Help on menu

D) Help on menu

"The number of menu choices should not exceed the length of the screen," falls under which category for menu design guidelines? A) Organization B) Selection C) Wording D) Length

D) Length

Which common property of windows and forms in a GUI environment requires users to resolve the request for information before proceeding? A) Maximize B) Minimize C) Movable D) Modality

D) Modality

________ is a human—computer interaction method whereby inputs to and outputs from a computer-based application are in a conventional spoken language such as English. A) Menu interaction B) Form interaction C) Object-based interaction D) Natural language interaction

D) Natural language interaction

A mouse is the most accurate device for a data entry task.

FALSE

A touch screen is the most accurate device for a text selection task.

FALSE

Building dialogue prototypes and assessing usability are mandatory activities.

FALSE

Command language interaction does not require users to remember command syntax and semantics

FALSE

System Menu is a property of windows and forms in a GUI environment that requires users to resolve the request for information before proceeding.

FALSE

Transmitting the screen to the application program comes under editing capabilities for data entry screen.

FALSE

What is a customer record?" is an example of "help on words" type of help.

FALSE

To minimize data entry errors and user frustration, never require the user to enter information that is already available within the system or information that can be easily computed by the system.

TRUE

When designing the navigation procedures within our system, flexibility and consistency are primary concerns.

TRUE

"Test where an extra digit is added to a numeric field in which its value is derived using a standard formula," is part of the self-checking digits validation test.

TRUE

A common method used to enhance the validity of entering batches of data records is to create an audit trail of the entire sequence of data entry, processing, and storage.

TRUE

A single menu has obvious advantages over a command language but may provide little guidance beyond invoking the command.

TRUE

An icon may also look like a button that, when selected or depressed, causes the system to take an action relevant to that form, such as cancel, save, edit a record, or ask for help.

TRUE

Avoid having pages with no "parent" that can be reached by using a back button.

TRUE

Error messages should appear in roughly the same format and placement each time so that they are recognized as error messages and not as some other information.

TRUE

Maximize is a property of windows and forms in a GUI environment that allows users to expand a window or form to a full-size screen.

TRUE

One objective of interface design is to reduce data entry errors.

TRUE

Providing status information during processing operations is especially important if the operation takes longer than a second or two.

TRUE

Range validation test is done to ensure data are within proper range of values.

TRUE

The process of designing the overall sequences that users follow to interact with an information system is called dialogue design.

TRUE

Which test is done to ensure that data are of proper type, e.g., all numeric, all alphabetic, all alphanumeric? A) Class B) Reasonableness C) Range D) Expected Values

A) Class

When using a ________, selections are made by pressing a button or by pressing the pen against it. A) Graphics tablet B) Mouse C) Light pen D) Touch screen

A) Graphics tablet

A(n) ________ is a graphical picture that represents specific functions within a system. A) Icon B) Button C) Menu D) Form

A) Icon

________ is a human-computer interaction method in which a list of system options is provided and a specific command is invoked by user selection of a menu option. A) Menu interaction B) Form interaction C) Object-based interaction D) Command language interaction

A) Menu interaction

A small plastic box that users push across a flat surface and whose movements are translated into cursor movement on a computer display is known as a ________. A) Mouse B) Joystick C) Light pen D) Trackball

A) Mouse

Under which design specification category for interfaces and dialogues do environmental characteristics appear? A) Narrative Overview B) Interface/Dialogue Designs C) Testing and Usability Assessment D) Database Design

A) Narrative Overview

Under which design specification category for interfaces and dialogues do system characteristics appear? A) Narrative Overview B) Interface/Dialogue Designs C) Testing and Usability Assessment D) Database Design

A) Narrative Overview

Under which design specification category for interfaces and dialogues do task characteristics appear? A) Narrative Overview B) Interface/Dialogue Designs C) Testing and Usability Assessment D) Database Design

A) Narrative Overview

Under which design specification category for interfaces and dialogues do user characteristics appear? A) Narrative Overview B) Interface/Dialogue Designs C) Testing and Usability Assessment D) Database Design

A) Narrative Overview

Under which design specification category for interfaces and dialogues does interface/dialogue name appear? A) Narrative Overview B) Interface/Dialogue Designs C) Testing and Usability Assessment D) Database Design

A) Narrative Overview

"Related options should be grouped together, and the same option should have the same wording and codes each time it appears," falls under which category for menu design guidelines? A) Organization B) Selection C) Wording D) Length

A) Organization

Which of the following is a method by which users interact with an information system? A) Report B) Interface C) Form D) Database

B) Interface

"It should be a simple process for users to enter information and navigate between screens," is related to which guideline for the design of human-computer dialogues? A) Control B) Ease C) Feedback D) Reversal

B) Ease

The premise of ________ is to allow users to fill in the blanks when working with a system. A) Menu interaction B) Form interaction C) Object-based interaction D) Command language interaction

B) Form interaction

Which interaction is a highly intuitive human-computer interaction method whereby data fields are formatted in a manner similar to paperbased forms? A) Menu interaction B) Form interaction C) Object-based interaction

B) Form interaction

"Avoid using image buttons that don't clearly change when being clicked," is a tip to avoid which error? A) Complex URLs B) Orphan Pages C) Buttons That Provide No Click Feedback D) Lack of Navigation Support

C) Buttons That Provide No Click Feedback

"Dialogues should be logically grouped and have a beginning, middle, and end," is related to which guideline for the design of human-computer dialogues? A) Control B) Consistency C) Closure D) Reversal

C) Closure

All human-computer interfaces must have an interaction style and use some ________ for supporting this interaction. A) Database B) Network C) Hardware D) Software

C) Hardware

Issues with speed are typically experienced when using which of the following devices? A) Graphics tablet B) Mouse C) Keyboard D) Touch screen

C) Keyboard

When using a ________, users push an array of small buttons that represent symbols that are then translated into words and commands. A) Graphics tablet B) Mouse C) Keyboard D) Touch screen

C) Keyboard

When using a ________, selections are made by pressing a pen-like device against the screen. A) Trackball B) Mouse C) Light pen D) Touch screen

C) Light pen

A ________ is simply a list of options; when an option is selected by the user, a specific command is invoked. A) Form B) Button C) Menu D) List

C) Menu

The most common method for implementing ________ is through the use of icons. A) Menu interaction B) Form interaction C) Object-based interaction D) Natural language interaction

C) Object-based interaction

Which interaction is a human-computer interaction method in which symbols are used to represent commands or functions? A) Menu interaction B) Form interaction C) Object-based interaction D) Command language interaction

C) Object-based interaction

"Use lists to break information into manageable pieces," is related to which guideline for designing usable help? A) Simplicity B) Manage C) Organize D) Show

C) Organize

"Menu items should be displayed in mixed uppercase and lowercase letters and have a clear, unambiguous interpretation," falls under which category for menu design guidelines? A) Organization B) Selection C) Wording D) Length

C) Wording

Which menu-positioning method places the access point of the menu near the top line of the display; when accessed, menus open by dropping down onto the display? A) Pop-down menu B) Pop-up menu C) Drop-up menu D) Drop-down menu

D) Drop-down menu

What are cookie crumbs and why are they used?

Cookie crumbs are "tabs" or sequenced links on a Web page that show a user where he or she is within a site and where he or she has been. These tabs or sequenced links are hypertext links that can be used to quickly move backward in the site.

Which interaction places a substantial burden on the user to remember names, syntax, and operations? A) Menu interaction B) Form interaction C) Object-based interaction D) Command language interaction

D) Command language interaction

________ is a human-computer interaction method whereby users enter explicit statements into a system to invoke operations. A) Menu interaction B) Form interaction C) Object-based interaction D) Command language interaction

D) Command language interaction

"Provide examples of proper use and the outcomes of such use," is related to which guideline for designing usable help? A) Simplicity B) Manage C) Organize D) Show

D) Show

User fatigue is a potentially high usability problem associated with which device? A) Graphics tablet B) Mouse C) Keyboard D) Touch screen

D) Touch screen

When using a ________, selections are made by touching a computer display. A) Graphics tablet B) Mouse C) Light pen D) Touch screen

D) Touch screen

A sphere mounted on a fixed base that steers the cursor on a computer display is known as a ________. A) Mouse B) Joystick C) Light pen D) Trackball

D) Trackball

"Never require data that are already online or that can be computed," relates to captioning guidelines for structuring data entry fields.

FALSE

"Reversing the sequence of one or more characters in a field," is related to transcripting data error type.

FALSE

"Test for too few or too many characters," is part of the values validation test.

FALSE

"Test to make sure values come from set of standard values," is part of the expected values validation test.

FALSE

List the eight guideline categories for the design of human-computer dialogues

The eight categories are consistency, shortcuts and sequence, feedback, closure, error handling, reversal, control, and ease