ISM4011 Chapter 1
12) Which of the following is not a technology company but used technology to revamp the business process of renting videos? A) Netflix B) Dell C) Zappos D) Amazon
A Netflix
136) Which of the following represents the types of data commonly found in the finance department? A) Monetary data B) Technology data C) Production data D) Employee data
A) Monetary data
128) Which data types are typically found in the marketing department? A) Promotion data, sales data, advertising data B) Employee data, promotion data, vacation data C) Investment data, monetary data, reporting data D) Transactional data, purchasing data, payroll data, tax data
A) Promotion data, sales data, advertising data
139) Which of the following represents the types of data commonly found in the marketing department? A) Promotional data B) Payroll data C) Tax data D) Employee data
A) Promotional data
19) Which of the following is considered data? A) Quantity sold B) Best customer by month C) Best-selling item by month D) Worst-selling item by month
A) Quantity sold
14) What is data? A) Raw facts that describe the characteristics of an event or object. B) Data converted into a meaningful and useful context. C) Information collected from multiple sources, which analyzes patterns, trends, and relationships for strategic decision making. D) Skills, experience, and expertise, coupled with information and intelligence, which create a person's intellectual resources.
A) Raw facts that describe the characteristics of an event or object.
122) Which activities belong in the accounting department? A) Records, measures, and reports monetary transactions. B) Tracks strategic financial issues, including money, banking, credit, investments, and assets. C) Supports the sales by planning, pricing, and promoting goods or services is marketing. D) Relies on information from operations to understand inventory, place orders, and forecast consumer demand.
A) Records, measures, and reports monetary transactions.
132) Which data types are typically found in the sales department? A) Sales data, customer data, commission data, and customer support data B) Employee data, promotion data, vacation data C) Investment data, monetary data, reporting data D) Transactional data, purchasing data, payroll data, tax data
A) Sales data, customer data, commission data, and customer support data
102) What analyzes text flowing across the Internet, including unstructured text from blogs and messages? A) Social media analysis. B) Speech analysis C) Text analysis D) Web analysis
A) Social media analysis.
66) What type of report is created based on data that does not change? A) Static report B) Dynamic report C) Variable report D) Structured report
A) Static report
68) What type of report can include a sales report from last year or salary report from 5 years ago? A) Static report B) Dynamic report C) Variable report D) Unstructured report
A) Static report
199) Business intelligence is information collected from multiple sources such as suppliers, customers, competitors, partners, and industries, which analyzes patterns, trends, and relationships for strategic decision making.
A. true
29) Which of the following represents the definition of a variable? A) A data characteristic that is collected through competitive intelligence and cannot change over time. B) A data characteristic that stands for a value that changes or varies over time. C) A data characteristic that stands for a value that does not change or vary over time. D) A data characteristic that is collected only through competitive intelligence and can change over time.
B) A data characteristic that stands for a value that changes or varies over time.
61) Which of the following does not describe unstructured data? A) Does not follow a specified format B) A defined length, type, and format C) Free-form text D) Emails, twitter tweets, and text messages
B) A defined length, type, and format
63) What is a snapshot? A) A world where interconnected, Internet-enabled devices or "things" can collect and share data without human intervention. B) A view of data at a particular moment in time. C) Refers to devices that connect directly to other devices. D) Opportunities to change the way people purchase books.
B) A view of data at a particular moment in time.
79) What are mathematical formulas placed in software that performs an analysis on a dataset? A) Data scientist B) Algorithms C) Anomaly detection D) Outlier
B) Algorithms
103) Which of the following definitions represents speech analysis? A) Analyzes text flowing across the Internet, including unstructured text from blogs and messages. B) Analyzes recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise. C) Analyzes unstructured data to find trends and patterns in words and sentences. D) Analyzes unstructured data associated with websites to identify consumer behavior and website navigation.
B) Analyzes recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise.
72) Which of the following terms is synonymous with analytics? A) Algorithm B) Business analytics C) Structured data D) Outliers
B) Business analytics
142) What is a segment of a company representing a specific business function? A) Data democratization B) Business unit C) Knowledge democratization D) Business data
B) Business unit
152) In terms of system thinking, what is feedback? A) Data entered in a computer. B) Controls to ensure correct processes. C) The resulting information from the computer program. D) The computer program that processes the data.
B) Controls to ensure correct processes.
99) What determines a statistical relationship between variables, often for the purpose of identifying predictive factors among the variables? A) Behavioral analysis B) Correlation analysis C) Exploratory data analysis D) Pattern recognition analysis
B) Correlation analysis
15) What is information? A) Raw facts that describe the characteristics of an event or object. B) Data converted into a meaningful and useful context. C) Information collected from multiple sources, which analyzes patterns, trends, and relationships for strategic decision making. D) Skills, experience, and expertise, coupled with information and intelligence, which create a person's intellectual resources.
B) Data converted into a meaningful and useful context.
42) What uses techniques that describe past performance and history? A) Business analytics B) Descriptive analytics C) Prescriptive analytics D) Predictive analytics
B) Descriptive analytics
94) Which of the following is the correct definition of correlation analysis? A) Uses data about people's behaviors to understand intent and predict future actions. B) Determines a statistical relationship between variables, often for the purpose of identifying predictive factors among the variables. C) Identifies patterns in data, including outliers, uncovering the underlying structure to understand relationships between the variables. D) Classifies or labels an identified pattern in the machine learning process.
B) Determines a statistical relationship between variables, often for the purpose of identifying predictive factors among the variables.
67) What type of report changes automatically during creation? A) Static report B) Dynamic report C) Variable report D) Structured report
B) Dynamic report
69) What type of report can include updating daily stock market prices or the calculation of available inventory? A) Static report B) Dynamic report C) Variable report D) Structured report
B) Dynamic report
62) Which of the following does not describe structured data? A) A defined length B) Emails, twitter tweets, and text messages are examples of structured data. C) Is typically stored in a relational database or spreadsheet D) A defined format
B) Emails, twitter tweets, and text messages are examples of structured data
36) What extracts information from data and uses it to predict future trends and identify behavioral patterns? A) Internet of Things B) Predictive analytics C) Machine-to-machine D) Fourth Industrial Revolution
B) Predictive analytics
176) Cooking a patty and putting the ingredients together are included in which category of making a hamburger? A) Input B) Process C) Output D) All of the choices are correct.
B) Process
160) What are tasks performed by people that customers will buy to satisfy a want or need? A) Goods B) Services C) Production D) Productivity
B) Services
168) Teaching, waiting tables, and cutting hair belong in which category? A) Goods B) Services C) Production D) Productivity
B) Services
13) Which of the following is not a technology company but used technology to revamp the business process of selling shoes? A) Netflix B) Dell C) Zappos D) Amazon
C. Zappos
77) Which of the following is the correct definition for outlier? A) Extracts knowledge from data by performing statistical analysis, data mining, and advanced analytics on big data to identify trends, market changes, and other relevant information. B) Mathematical formulas placed in software that performs an analysis on a dataset. C) The process of identifying rare or unexpected items or events in a dataset that do not conform to other items in the dataset. D) A data value that is numerically distant from most of the other data points in a set of data.
D) A data value that is numerically distant from most of the other data points in a set of data.
135) Which of the following represents the types of data commonly found in the accounting department? A) Tax data B) Payroll data C) Transactional data D) All of choices are correct.
D) All of choices are correct.
71) What area does a data scientist extract knowledge from to identify trends? A) Statistical analysis B) Data mining C) Advanced analytics on big data D) All of the choices are correct
D) All of the choices are correct
112) The sales department needs to rely on information from operations to understand _________. A) inventory B) customer orders C) demand forecasts D) All of the choices are correct.
D) All of the choices are correct.
138) Which of the following represents the types of data commonly found in the sales department? A) Customer data B) Sales report data C) Commission data D) All of the choices are correct.
D) All of the choices are correct.
145) MIS is a business function. Which of the following does MIS perform to help aid the company in decision making and problem solving? A) Moves information about people B) Moves processes across the company to improve systems C) Moves information about products D) All of the choices are correct.
D) All of the choices are correct.
158) What is the name of a company's internal computer department? A) Management information systems B) Information systems C) Information technology D) All of the choices are correct.
D) All of the choices are correct.
169) Which of the following is considered a good? A) Cars B) Groceries C) Clothing D) All of the choices are correct.
D) All of the choices are correct.
170) Which of the following is considered a service? A) Teaching B) Waiting tables C) Cutting hair D) All of the choices are correct.
D) All of the choices are correct.
174) Which of the following is considered a service? A) Selling groceries B) Managing a team C) Cutting hair D) All of the choices are correct.
D) All of the choices are correct.
24) Data is useful for understanding individual sales, but to gain deeper insight into a business data needs to be turned into information. Which of the following offers an example of turning data into information? A) Who are my best customers? B) What is my best-selling product? C) What is my worst-selling product? D) All of the choices are correct.
D) All of the choices are correct.
58) Which of the following describes structured data? A) A defined length, type, and format. B) Includes numbers, dates, or strings such as Customer Address. C) Is typically stored in a relational database or spreadsheet. D) All of the choices are correct.
D) All of the choices are correct.
60) What are the characteristics of unstructured data? A) Does not follow a specified format B) Free-form text C) Emails, twitter tweets, and text messages D) All of the choices are correct.
D) All of the choices are correct.
40) What is the science of fact-based decision making? A) Business intelligence B) Information C) Knowledge D) Analytics
D) Analytics
197) Companies today are successful when they combine the power of the information age with traditional business methods.
a. True
200) The information age is the present time, during which infinite quantities of facts are widely available to anyone who can use a computer.
a. true
104) What analyzes recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise? A) Social media analysis B) Speech analysis C) Text analysis D) Web analysis
B) Speech analysis
156) What is a way of monitoring the entire system in a company, by viewing the multiple inputs being processed to produce outputs? A) Feedback thinking B) Systems thinking C) Output management D) Operational thinking
B) Systems thinking
27) Business intelligence is information collected from multiple sources. Which of the following provides an example of a source that would be included in business intelligence? A) Supplier source systems B) Customer source systems C) Competitor source systems D) All of the choices are correct.
D) All of the choices are correct.
78) Who extracts knowledge from data by performing statistical analysis, data mining, and advanced analytics on big data to identify trends, market changes, and other relevant information? A) Data scientist B) Algorithms C) Anomaly detection D) Outlier
A) Data scientist
91) What is big data? A) A collection of large, complex datasets, including structured and unstructured data, which cannot be analyzed using traditional database methods and tools. B) Processes and manages algorithms across many machines in a computing environment. C) Focuses on forecasting future trends and producing insights using sophisticated quantitative methods, including statistics, descriptive and predictive data mining, simulation, and optimization. D) Extracts knowledge from data by performing statistical analysis, data mining, and advanced analytics on big data to identify trends, market changes, and other relevant information.
A) A collection of large, complex datasets, including structured and unstructured data, which cannot be analyzed using traditional database methods and tools
65) What is a report? A) A document containing data organized in a table, matrix, or graphical format allowing users to easily comprehend and understand information. B) A collection of large complex datasets, including structured and unstructured, which cannot be analyzed using traditional database methods and tools. C) A view of data at a particular moment in time. D) A world where interconnected, Internet-enabled devices or "things" can collect and share data without human intervention.
A) A document containing data organized in a table, matrix, or graphical format allowing users to easily comprehend and understand information.
184) Which of the following provides an accurate definition of systems thinking? A) A way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs while continuously gathering feedback on each part. B) A way of monitoring individual components including an input, the process, and an output while continuously gathering feedback on the entire system. C) A way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs while continuously gathering feedback on the entire system. D) A way of monitoring singular parts of a system by viewing a single input that is processed or transformed to produce an entire system that is continuously monitored to gather feedback on each individual part.
A) A way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs while continuously gathering feedback on each part.
37) What is the Internet of Things? A) A world where interconnected, Internet-enabled devices or "things" can collect and share data without human intervention. B) Extracts information from data and uses it to predict future trends and identify behavioral patterns. C) Refers to devices that connect directly to other devices. D) Opportunities to change the way people purchase books.
A) A world where interconnected, Internet-enabled devices or "things" can collect and share data without human intervention.
101) Which of the following is the correct definition of social media analysis? A) Analyzes text flowing across the Internet, including unstructured text from blogs and messages. B) Analyzes recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise. C) Analyzes unstructured data to find trends and patterns in words and sentences. D) Analyzes unstructured data associated with websites to identify consumer behavior and website navigation.
A) Analyzes text flowing across the Internet, including unstructured text from blogs and messages.
100) What uses data about people's behaviors to understand intent and predict future actions? A) Behavioral analysis B) Correlation analysis C) Exploratory data analysis D) Pattern recognition analysis
A) Behavioral analysis
90) What is a collection of large, complex datasets, including structured and unstructured data, which cannot be analyzed using traditional database methods and tools? A) Big data B) Data scientist C) Advanced analytics D) Descriptive analytics
A) Big data
41) What is the scientific process of transforming data into insight for making better decisions? A) Business analytics B) Descriptive analytics C) Prescriptive analytics D) Predictive analytics
A) Business analytics
73) What is the scientific process of transforming data into insight for making better decisions? A) Business analytics B) Internet of Things C) Machine-to-machine D) Big data
A) Business analytics
109) How are most companies today typically organized? A) By departments or functional areas B) By departments or financial areas C) By degree or financial areas D) By manager or knowledge area
A) By departments or functional areas
171) Which of the following is considered a good? A) Cars B) Teaching C) Waiting tables D) All of the choices are correct.
A) Cars
20) Cheryl Steffan is the operations manager for Nature's Bread Company, which specializes in providing natural products for health-conscious individuals. Cheryl is responsible for compiling, analyzing, and evaluating daily sales numbers to determine the company's profitability and forecast production for the next day. Which of the following is an example of a piece of data Cheryl would be using to successfully perform her job? A) Craig Newmark is customer number 15467. B) Compare the costs of supplies including energy over the last 5 years to determine the best-selling product by month. C) Best-selling product by day. D) Best-selling product changes when Tony the best baker is working.
A) Craig Newmark is customer number 15467.
141) What is the ability for data to be collected, analyzed, and accessible to all users (the average end users)? A) Data democratization B) Business unit C) Knowledge democratization D) Business data
A) Data democratization
143) You are working for a new boss, Jill Slater. Jill believe that all employees in the company should have access to the data they need when they need it for analysis and to make data-driven business decisions. Which term best describes Jill's business belief? A) Data democratization B) Business unit C) Knowledge dissemination D) Business data
A) Data democratization
150) In terms of system thinking, what is input? A) Data entered in a computer. B) Controls to ensure correct processes. C) The resulting information from the computer program. D) The computer program that processes the data.
A) Data entered in a computer.
70) Who extracts knowledge form data by performing statistical analysis, data mining, and advanced analytics on big data to identify trends? A) Data scientist B) Knowledge worker C) Fact finder D) Chief sustainability officer
A) Data scientist
28) Which of the following represents the core drives of the information age? A) Data, Information, Business Intelligence, Knowledge B) Fact, Data, Intelligence, Experience C) Fact, Intelligence, Business Skills, Knowledge D) Data, Intelligence, Business Information, Knowledge
A) Data, Information, Business Intelligence, Knowledge
49) What are the three primary areas of analytics? A) Descriptive analytics, predictive analytics, and prescriptive analytics B) Descriptive analytics, primary analytics, and response analytics C) Descriptive analytics, future analytics, and past analytics D) Technique analytics, future analytics, and past analytics.
A) Descriptive analytics, predictive analytics, and prescriptive analytics
74) Which of the following definitions represents a data scientist? A) Extracts knowledge from data by performing statistical analysis, data mining, and advanced analytics on big data to identify trends, market changes, and other relevant information. B) Mathematical formulas placed in software that performs an analysis on a dataset. C) The process of identifying rare or unexpected items or events in a dataset that do not conform to other items in the dataset. D) A data value that is numerically distant from most of the other data points in a set of data.
A) Extracts knowledge from data by performing statistical analysis, data mining, and advanced analytics on big data to identify trends, market changes, and other relevant information.
9) What is the confirmation or validation of an event or object? A) Fact B) Data C) Data scientist D) Business intelligence
A) Fact
183) Shelby Black runs a very successful hair salon in downtown Los Angeles. One of Shelby's tasks is to input positive and negative customer reviews into her computer system. What type of information is Shelby gathering? A) Feedback B) Processing C) Output management D) Sales processing
A) Feedback
159) What are material items or products that customers will buy to satisfy a want or need? A) Goods B) Services C) Production D) Productivity
A) Goods
167) Cars, groceries, and clothing belong in which category? A) Goods B) Services C) Production D) Productivity
A) Goods
113) Which of the following represents the department that maintains policies, plans, and procedures for the effective management of employees? A) Human resources B) Sales resources C) Employee resources D) Employee relations
A) Human resources
55) What data is generated by humans, in interaction with computers? A) Human-generated B) Machine-generated C) Machine-to-machine D) Big data
A) Human-generated
57) What type of structured data includes input data, click-stream data, or gaming data? A) Human-generated B) Machine-generated C) Machine-to-machine (M2M) D) Systems thinking
A) Human-generated
82) In terms of big data, what is variety? A) Includes different forms of structured and unstructured data. B) Includes the uncertainty of data, including biases, noise, and abnormalities. C) Includes the scale of data. D) Includes the analysis of streaming data as it travels around the Internet
A) Includes different forms of structured and unstructured data.
146) In terms of system thinking, what is data entered in a computer? A) Input B) Output C) Process D) Feedback
A) Input
175) The lettuce, tomatoes, patty, bun, and ketchup are included in which category of making a hamburger? A) Input B) Process C) Output D) All of the choices are correct.
A) Input
144) Feedback is information that returns to its original transmitter and modifies the transmitter's actions. What would the original transmitter include? A) Input, transform, output B) Input, transform, outnumber C) Output, input, performer D) Input, process, transform
A) Input, transform, output
23) What is a world where interconnected, Internet-enabled devices or "things" can collect and share data without human intervention? A) Internet of Things B) Core drivers of the information age C) Fourth Industrial Revolution D) MIS solution
A) Internet of Things
34) What is a world where interconnected, Internet-enabled devices or "things" can collect and share data without human intervention? A) Internet of Things B) Predictive analytics C) Machine-to-machine D) Fourth Industrial Revolution
A) Internet of Things
50) What are the human, structural, and recorded resources available to the organization? A) Knowledge assets B) Knowledge facilitators C) Predictive analytics D) Business analytics
A) Knowledge assets
51) What resides within the minds of members, customers, and colleagues and include physical structures and recorded media? A) Knowledge assets B) Knowledge facilitators C) Predictive analytics D) Business analytics
A) Knowledge assets
8) Why do students need to study management information systems? A) Management information systems are everywhere in business. B) Management information systems are rarely discussed in business. C) Management information systems are rarely used in organizations. D) Management information systems are found in only a few businesses.
A) Management information systems are everywhere in business.
133) Which data types are typically found in the operations management department? A) Manufacturing data, distribution data, and production data B) Sales data, customer data, commission data, and customer support data C) Employee data, promotion data, vacation data D) Investment data, monetary data, reporting data
A) Manufacturing data, distribution data, and production data
163) What are goods? A) Material items or products that customers will buy to satisfy a want or need. B) Tasks performed by people that customers will buy to satisfy a want or need. C) The process where a business takes raw materials and processes them or converts them into a finished product for its goods or services. D) The rate at which goods and services are produced based upon total output given total inputs.
A) Material items or products that customers will buy to satisfy a want or need.
173) Which of the following is considered as goods? A) Milk and eggs B) Managing a team C) Selling groceries D) All of the choices are correct.
A) Milk and eggs
193) If you were thinking about a home theater system which of the following represents the inputs? A) The DVD player, DVD movie, speakers, TV, and electricity. B) Playing the movie including the audio through the speakers and the video on the TV. C) A message stating that the disk is dirty and cannot be played. D) Spinning the disk to play, pause, rewind, or fast forward.
A) The DVD player, DVD movie, speakers, TV, and electricity.
185) If you were thinking about a washing machine as a system which of the following represents the inputs? A) The dirty clothes, water, and detergent. B) The clean clothes. C) The wash and rinse cycle. D) The light indicating that the washer is off balance and has stopped.
A) The dirty clothes, water, and detergent.
45) What are business analytics? A) The scientific process of transforming data into insight for making better decisions. B) Uses techniques that describe past performance and history. C) Uses techniques that extract information from data and use it to predict future trends and identify behavioral patterns. D) Uses techniques that create models indicating the best decision to make or course of action to take.
A) The scientific process of transforming data into insight for making better decisions.
189) If you were thinking about an oven as a system which of the following represents the input? A) The uncooked food B) The cooked food C) A light indicating that the oven has reached the preheated temperature. D) The oven running at 350 degrees for 20 minutes.
A) The uncooked food
192) If you were thinking about an oven as a system which of the following represents the feedback? A) The uncooked food B) The cooked food C) A light indicating that the oven has reached the preheated temperature. D) The oven running at 350 degrees for 20 minutes.
A) The uncooked food
93) Which of the following is the correct definition of behavioral analysis? A) Uses data about people's behaviors to understand intent and predict future actions. B) Determines a statistical relationship between variables, often for the purpose of identifying predictive factors among the variables. C) Identifies patterns in data, including outliers, uncovering the underlying structure to understand relationships between the variables. D) Classifies or labels an identified pattern in the machine learning process.
A) Uses data about people's behaviors to understand intent and predict future actions.
86) In terms of big data, what includes different forms of structured and unstructured data? A) Variety B) Veracity C) Volume D) Velocity
A) Variety
115) The department within a company that records, measures, and reports monetary transactions is called _______________. A) accounting B) marketing C) human resources D) operations management
A) accounting
30) Today's workers are referred to as __________ and they use BI along with personal experience to make decisions based on both information and intuition, a valuable resource for any company. A) knowledge workers B) knowledge thinkers C) knowledge resources D) fact workers
A) knowledge workers
154) A system is a collection of parts that link to achieve a common purpose. Systems thinking is a way of monitoring __________. A) the entire system B) a division within the sales role C) the executive team D) the company's competitors
A) the entire system
129) Which data types are typically found in the human resources department? A) Promotion data, sales data, advertising data B) Employee data, promotion data, vacation data C) Investment data, monetary data, reporting data D) Transactional data, purchasing data, payroll data, tax data
B) Employee data, promotion data, vacation data
83) In terms of big data, what is veracity? A) Includes different forms of structured and unstructured data. B) Includes the uncertainty of data, including biases, noise, and abnormalities. C) Includes the scale of data. D) Includes the analysis of streaming data as it travels around the Internet.
B) Includes the uncertainty of data, including biases, noise, and abnormalities.
178) Assume you are in the business of producing and selling hamburgers. If you could produce more hamburgers with the same input what would happen to your productivity and profits assuming the price of your hamburgers remains the same? A) Increase in productivity, decrease in profits B) Increase in productivity, increase in profits C) Decrease in productivity, decrease in profits D) Decrease in productivity, increase in profits
B) Increase in productivity, increase in profits
179) Assume you are in the business of producing and selling t-shirts. If you could produce more t-shirts with the same input what would happen to your productivity and profits assuming the price of your t-shirts remains the same? A) Increase in productivity, decrease in profits B) Increase in productivity, increase in profits C) Decrease in productivity, decrease in profits D) Decrease in productivity, increase in profits
B) Increase in productivity, increase in profits
180) Assume you are in the business of producing and selling cars. If you could produce more cars with the same input what would happen to your productivity and profits assuming the price of your cars remains the same? A) Increase in productivity, decrease in profits B) Increase in productivity, increase in profits C) Decrease in productivity, decrease in profits D) Decrease in productivity, increase in profits
B) Increase in productivity, increase in profits
33) What is data converted into a meaningful and useful context? A) Competitive intelligence B) Information C) Buyer power D) First-mover advantage
B) Information
10) The age we live in has infinite quantities of facts that are widely available to anyone who can use a computer. What is this age called? A) Data age B) Information age C) Business intelligence age D) Data scientist age
B) Information age
110) How does a company operate if it wants to be successful in the information age? A) Functionally independent between departments. B) Interdependently between departments. C) Together as one department with little or no independence. D) Each department acting as its own individual business unit.
B) Interdependently between departments.
52) What helps harness the wealth of knowledge in the organization? A) Knowledge assets B) Knowledge facilitators C) Predictive analytics D) Business analytics
B) Knowledge facilitators
53) What helps acquire and catalog the knowledge assets in an organization? A) Knowledge assets B) Knowledge facilitators C) Predictive analytics D) Business analytics
B) Knowledge facilitators
54) What data is created by a machine without human intervention? A) Human-generated B) Machine-generated C) Structured data D) Facts
B) Machine-generated
56) What type of structured data includes sensor data, point-of-sale data, and web log data? A) Human-generated B) Machine-generated C) Collective intelligence D) Systems thinking
B) Machine-generated
127) Which activities belong in the operations management department? A) Records, measures, and reports monetary transactions. B) Manages the process of converting or transforming resources into goods or services. C) Supports the sales by planning, pricing, and promoting goods or services is marketing. D) Maintains policies, plans, and procedures for the effective management of employees.
B) Manages the process of converting or transforming resources into goods or services.
75) Which of the following is the correct definition for algorithms? A) Extracts knowledge from data by performing statistical analysis, data mining, and advanced analytics on big data to identify trends, market changes, and other relevant information. B) Mathematical formulas placed in software that performs an analysis on a dataset. C) The process of identifying rare or unexpected items or events in a dataset that do not conform to other items in the dataset. D) A data value that is numerically distant from most of the other data points in a set of data.
B) Mathematical formulas placed in software that performs an analysis on a dataset.
114) Greg works for Geneva Steel Corporation. Greg's duties include managing the overall processes for the company and transforming the steel resources into goods. Which department would Greg most likely work in? A) Accounting B) Operations management C) Marketing D) Chief information officer
B) Operations management
119) Which department manages the process of converting or transforming resources into goods or services? A) Sales B) Operations management C) Accounting D) Finance
B) Operations management
92) What is a data value that is numerically distant from most of the other data points in a dataset? A) Variable B) Outlier C) Knowledge D) Algorithm
B) Outlier
148) In terms of system thinking, what is the resulting information from the computer program? A) Input B) Output C) Process D) Feedback
B) Output
111) Most companies are typically organized by departments or functional areas. Which of the following is not a common department found in a company? A) Accounting B) Payroll C) Marketing D) Human resources
B) Payroll
194) If you were thinking about a home theater system which of the following represents the outputs? A) The DVD player, DVD movie, speakers, TV, and electricity. B) Playing the movie including the audio through the speakers and the video on the TV. C) A message stating that the disk is dirty and cannot be played. D) Spinning the disk to play, pause, rewind, or fast forward.
B) Playing the movie including the audio through the speakers and the video on the TV.
164) What are services? A) Material items or products that customers will buy to satisfy a want or need. B) Tasks performed by people that customers will buy to satisfy a want or need. C) The process where a business takes raw materials and processes them or converts them into a finished product for its goods or services. D) The rate at which goods and services are produced based upon total output given total inputs.
B) Tasks performed by people that customers will buy to satisfy a want or need.
39) What is predictive analytics? A) A world where interconnected, Internet-enabled devices or "things" can collect and share data without human intervention. B) Techniques that extract information from data and use it to predict future trends and identify behavioral patterns. C) Refers to devices that connect directly to other devices. D) Opportunities to change the way people purchase books.
B) Techniques that extract information from data and use it to predict future trends and identify behavioral patterns.
188) If you were thinking about a washing machine as a system which of the following represents the outputs? A) The dirty clothes, water, and detergent B) The clean clothes C) The wash and rinse cycle D) The light indicating that the washer is off balance and has stopped.
B) The clean clothes
190) If you were thinking about an oven as a system which of the following represents the output? A) The uncooked food B) The cooked food C) A light indicating that the oven has reached the preheated temperature. D) The oven running at 350 degrees for 20 minutes.
B) The cooked food
123) Which activities belong in the finance department? A) Records, measures, and reports monetary transactions. B) Tracks strategic financial issues, including money, banking, credit, investments, and assets. C) Supports the sales by planning, pricing, and promoting goods or services is marketing. D) Relies on information from operations to understand inventory, place orders, and forecast consumer demand.
B) Tracks strategic financial issues, including money, banking, credit, investments, and assets.
46) What are descriptive analytics? A) The scientific process of transforming data into insight for making better decisions. B) Uses techniques that describe past performance and history. C) Uses techniques that extract information from data and use it to predict future trends and identify behavioral patterns. D) Uses techniques that create models indicating the best decision to make or course of action to take.
B) Uses techniques that describe past performance and history.
32) Information is data converted into useful, meaningful context. What are data characteristics that change or vary over time? A) Facts B) Variables C) Supplies D) Services
B) Variables
87) In terms of big data, what includes the uncertainty of data, including biases, noise, and abnormalities? A) Variety B) Veracity C) Volume D) Velocity
B) Veracity
116) The department within a company that performs the function of selling goods or services is called _______________. A) marketing B) sales C) finance D) operations management
B) sales
196) If you were thinking about a home theater system which of the following represents the feedback? A) The DVD player, DVD movie, speakers, TV, and electricity. B) Playing the movie including the audio through the speakers and the video on the TV. C) A message stating that the disk is dirty and cannot be played. D) Spinning the disk to play, pause, rewind, or fast forward.
C) A message stating that the disk is dirty and cannot be played.
120) Which department records, measures, and reports monetary transactions? A) Sales B) Operations management C) Accounting D) Finance
C) Accounting
38) Which of the following definitions describes machine-to-machine? A) A world where interconnected, Internet-enabled devices or "things" can collect and share data without human intervention. B) Extracts information from data and uses it to predict future trends and identify behavioral patterns. C) Refers to devices that connect directly to other devices. D) Opportunities to change the way people purchase books.
C) Refers to devices that connect directly to other devices.
105) Which of the following is the correct definition of text analysis? A) Analyzes text flowing across the Internet, including unstructured text from blogs and messages. B) Analyzes recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise. C) Analyzes unstructured data to find trends and patterns in words and sentences. D) Analyzes unstructured data associated with websites to identify consumer behavior and website navigation.
C) Analyzes unstructured data to find trends and patterns in words and sentences.
80) What is the process of identifying rare or unexpected items or events in a dataset that do not conform to other items in the dataset? A) Data scientist B) Algorithms C) Anomaly detection D) Outlier
C) Anomaly detection
21) Cheryl Steffan is the operations manager for Nature's Bread Company, which specializes in providing natural products for health-conscious individuals. Cheryl is responsible for compiling, analyzing, and evaluating daily sales numbers to determine the company's profitability and forecast production for the next day. Which of the following is an example of the type of information Cheryl would be using to successfully perform her job? A) Craig Newmark is customer number 15467. B) Flour Power is supplier number 8745643. C) Best-selling product by day. D) Best-selling product changes when Tony the best baker is working.
C) Best-selling product by day.
172) Which of the following is considered a service? A) Cars B) Groceries C) Cutting hair D) All of the choices are correct.
C) Cutting hair
98) What identifies patterns in data, including outliers, uncovering the underlying structure to understand relationships between the variables? A) Behavioral analysis B) Correlation analysis C) Exploratory data analysis D) Pattern recognition analysis
C) Exploratory data analysis
95) Which of the following is the correct definition of exploratory data analysis? A) Uses data about people's behaviors to understand intent and predict future actions. B) Determines a statistical relationship between variables, often for the purpose of identifying predictive factors among the variables. C) Identifies patterns in data, including outliers, uncovering the underlying structure to understand relationships between the variables. D) Classifies or labels an identified pattern in the machine learning process.
C) Identifies patterns in data, including outliers, uncovering the underlying structure to understand relationships between the variables
84) In terms of big data, what is volume? A) Includes different forms of structured and unstructured data. B) Includes the uncertainty of data, including biases, noise, and abnormalities. C) Includes the scale of data. D) Includes the analysis of streaming data as it travels around the Internet.
C) Includes the scale of data.
16) What is business intelligence? A) Raw facts that describe the characteristics of an event or object. B) Data converted into a meaningful and useful context. C) Information collected from multiple sources, which analyzes patterns, trends, and relationships for strategic decision making. D) Skills, experience, and expertise, coupled with information and intelligence, which create a person's intellectual resources.
C) Information collected from multiple sources, which analyzes patterns, trends, and relationships for strategic decision making.
181) Which four elements are included in systems thinking? A) Output, process, feedback, and accounting B) Process, output, operations, and accounting C) Input, process, output, and feedback D) Input, output, sales, and feedback
C) Input, process, output, and feedback
134) Which of the following represents the relationship between functional areas in a business? A) Independent B) Autonomous C) Interdependent D) Self-sufficient
C) Interdependent
130) Which data types are typically found in the finance department? A) Promotion data, sales data, advertising data B) Employee data, promotion data, vacation data C) Investment data, monetary data, reporting data D) Transactional data, purchasing data, payroll data, tax data
C) Investment data, monetary data, reporting data
35) What refers to devices that connect directly to other devices? A) Information age B) Predictive analytics C) Machine-to-machine D) Descriptive analytics
C) Machine to Machine
59) What refers to devices that connect directly to other devices? A) Human-generated B) Machine-generated C) Machine-to-machine D) Systems thinking
C) Machine-to-machine
182) MIS is a business function, like accounting or sales, which moves information about people, products, and processes across the company to facilitate decision making and problem solving. What does MIS stand for? A) Management information strategy B) Management intelligence system C) Management information system D) Management information strategist
C) Management information system
177) The actual hamburger is included in which category of making a hamburger? A) Input B) Process C) Output D) All of the choices are correct.
C) Output
44) What uses techniques that create models indicating the best decision to make or course of action to take? A) Business analytics B) Descriptive analytics C) Prescriptive analytics D) Predictive analytics
C) Prescriptive analytics
149) In terms of system thinking, what is the computer program that processes the data? A) Input B) Output C) Process D) Feedback
C) Process
161) What is the process where a business takes raw materials and processes them or converts them into a finished product for its goods or services? A) Goods B) Services C) Production D) Productivity
C) Production
140) Which of the following represents the types of data commonly found in the operations management department? A) Monetary data B) Payroll data C) Production data D) Employee data
C) Production data
64) What is a view of data at a particular moment in time? A) Knowledge B) Big data C) Snapshot D) Unstructured data
C) Snapshot
124) Which activities belong in the marketing department? A) Records, measures, and reports monetary transactions. B) Tracks strategic financial issues, including money, banking, credit, investments, and assets. C) Supports the sales by planning, pricing, and promoting goods or services is marketing. D) Relies on information from operations to understand inventory, place orders, and forecast consumer demand.
C) Supports the sales by planning, pricing, and promoting goods or services is marketing.
106) What analyzes unstructured data to find trends and patterns in words and sentences? A) Social media analysis B) Speech analysis C) Text analysis D) Web analysis
C) Text analysis
76) Which of the following is the correct definition for anomaly detection? A) Extracts knowledge from data by performing statistical analysis, data mining, and advanced analytics on big data to identify trends, market changes, and other relevant information. B) Mathematical formulas placed in software that performs an analysis on a dataset. C) The process of identifying rare or unexpected items or events in a dataset that do not conform to other items in the dataset. D) A data value that is numerically distant from most of the other data points in a set of data.
C) The process of identifying rare or unexpected items or events in a dataset that do not conform to other items in the dataset.
165) What is production? A) Material items or products that customers will buy to satisfy a want or need. B) Tasks performed by people that customers will buy to satisfy a want or need. C) The process where a business takes raw materials and processes them or converts them into a finished product for its goods or services. D) The rate at which goods and services are produced based upon total output given total inputs
C) The process where a business takes raw materials and processes them or converts them into a finished product for its goods or services.
151) In terms of system thinking, what is output? A) Data entered in a computer. B) Controls to ensure correct processes. C) The resulting information from the computer program. D) The computer program that processes the data.
C) The resulting information from the computer program.
186) If you were thinking about a washing machine as a system which of the following represents the process? A) The dirty clothes, water, and detergent B) The clean clothes C) The wash and rinse cycle D) The light indicating that the washer is off balance and has stopped.
C) The wash and rinse cycle
47) What are predictive analytics? A) The scientific process of transforming data into insight for making better decisions. B) Uses techniques that describe past performance and history. C) Uses techniques that extract information from data and use it to predict future trends and identify behavioral patterns. D) Uses techniques that create models indicating the best decision to make or course of action to take.
C) Uses techniques that extract information from data and use it to predict future trends and identify behavioral patterns.
88) In terms of big data, what includes the scale of data? A) Variety B) Veracity C) Volume D) Velocity
C) Volume
18) Which of the following is considered information? A) Quantity sold B) Date sold C) Best-selling item by month D) Product sold
C. Best Sellling item by month
107) Which of the following is the correct definition of web analysis? A) Analyzes text flowing across the Internet, including unstructured text from blogs and messages. B) Analyzes recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise. C) Analyzes unstructured data to find trends and patterns in words and sentences. D) Analyzes unstructured data associated with websites to identify consumer behavior and website navigation
D) Analyzes unstructured data associated with websites to identify consumer behavior and website navigation
22) Cheryl Steffan is the operations manager for Nature's Bread Company, which specializes in providing natural products for health-conscious individuals. Cheryl is responsible for compiling, analyzing, and evaluating daily sales numbers to determine the company's profitability and forecast production for the next day. Which of the following is an example of knowledge that Cheryl would be using to successfully perform her job? A) Craig Newmark is customer number 15467. B) Flour Power is supplier number 8745643. C) Best-selling product by day. D) Best-selling product changes when Tony the best baker is working.
D) Best-selling product changes when Tony the best baker is working.
31) What is information collected from multiple sources such as suppliers, customers, competitors, partners, and industries, which analyzes patterns, trends, and relationships for strategic decision making? A) Supplier's intelligence B) Social intelligence C) Employee intelligence D) Business intelligence
D) Business intelligence
96) Which of the following is the correct definition of pattern recognition analysis? A) Uses data about people's behaviors to understand intent and predict future actions. B) Determines a statistical relationship between variables, often for the purpose of identifying predictive factors among the variables. C) Identifies patterns in data, including outliers, uncovering the underlying structure to understand relationships between the variables. D) Classifies or labels an identified pattern in the machine learning process.
D) Classifies or labels an identified pattern in the machine learning process.
6) Which of the following is considered a core driver of the information age? A) Fact B) Goods C) Competitive intelligence D) Data
D) Data
137) Which of the following represents the types of data commonly found in the human resource department? A) Financial data B) Technology data C) Production data D) Employee data
D) Employee data
147) In terms of system thinking, what controls to ensure correct processes? A) Input B) Output C) Process D) Feedback
D) Feedback
118) Which department tracks strategic financial issues, including money, banking, credit, investments, and assets? A) Sales B) Operations management C) Accounting D) Finance
D) Finance
121) Which department maintains policies, plans, and procedures for the effective management of employees? A) Sales B) Operations management C) Accounting D) Human resources
D) Human resources
85) In terms of big data, what is velocity? A) Includes different forms of structured and unstructured data. B) Includes the uncertainty of data, including biases, noise, and abnormalities. C) Includes the scale of data. D) Includes the analysis of streaming data as it travels around the Internet.
D) Includes the analysis of streaming data as it travels around the Internet.
157) Which of the following statements is true? A) MIS equals business success. B) MIS equals business innovation. C) MIS represents business success and innovation. D) MIS enables business success and innovation.
D) MIS enables business success and innovation.
155) MIS can be an important enabler of business success and innovation. Which of the below statements is accurate when referring to MIS? A) MIS equals business success and innovation. B) MIS represents business success and innovation. C) MIS is not a valuable tool that leverages talent. D) MIS is a valuable tool that can leverage the talents of people who know how to use and manage it effectively.
D) MIS is a valuable tool that can leverage the talents of people who know how to use and manage it effectively.
126) Which activities belong in the human resources department? A) Records, measures, and reports monetary transactions. B) Tracks strategic financial issues, including money, banking, credit, investments, and assets. C) Supports the sales by planning, pricing, and promoting goods or services is marketing. D) Maintains policies, plans, and procedures for the effective management of employees.
D) Maintains policies, plans, and procedures for the effective management of employees.
81) What is a data value that is numerically distant from most of the other data points in a set of data? A) Data scientist B) Algorithms C) Anomaly detection D) Outlier
D) Outlier
97) What classifies or labels an identified pattern in the machine learning process? A) Behavioral analysis B) Correlation analysis C) Exploratory data analysis D) Pattern recognition analysis
D) Pattern recognition analysis
43) What uses techniques that extract information from data and use it to predict future trends and identify behavioral patterns? A) Business analytics B) Descriptive analytics C) Prescriptive analytics D) Predictive analytics
D) Predictive analytics
162) What is the rate at which goods and services are produced based upon total output given total inputs? A) Goods B) Services C) Production D) Productivity
D) Productivity
125) Which activities belong in the sales department? A) Records, measures, and reports monetary transactions. B) Tracks strategic financial issues, including money, banking, credit, investments, and assets. C) Supports the sales by planning, pricing, and promoting goods or services is marketing. D) Relies on information from operations to understand inventory, place orders, and forecast consumer demand.
D) Relies on information from operations to understand inventory, place orders, and forecast consumer demand.
17) What is knowledge? A) Raw facts that describe the characteristics of an event or object. B) Data converted into a meaningful and useful context. C) Information collected from multiple sources, which analyzes patterns, trends, and relationships for strategic decision making. D) Skills, experience, and expertise, coupled with information and intelligence, which create a person's intellectual resources.
D) Skills, experience, and expertise, coupled with information and intelligence, which create a person's intellectual resources.
195) If you were thinking about a home theater system which of the following represents the process? A) The DVD player, DVD movie, speakers, TV, and electricity. B) Playing the movie including the audio through the speakers and the video on the TV. C) A message stating that the disk is dirty and cannot be played. D) Spinning the disk to play, pause, rewind, or fast forward.
D) Spinning the disk to play, pause, rewind, or fast forward.
153) In terms of system thinking, what is process? A) Data entered in a computer. B) Controls to ensure correct processes. C) The resulting information from the computer program. D) The computer program that processes the data.
D) The computer program that processes the data.
187) If you were thinking about a washing machine as a system which of the following represents the feedback? A) The dirty clothes, water, and detergent B) The clean clothes C) The wash and rinse cycle D) The light indicating that the washer is off balance and has stopped
D) The light indicating that the washer is off balance and has stopped
191) If you were thinking about an oven as a system which of the following represents the process? A) The uncooked food B) The cooked food C) A light indicating that the oven has reached the preheated temperature. D) The oven running at 350 degrees for 20 minutes.
D) The oven running at 350 degrees for 20 minutes.
166) What is productivity? A) Material items or products that customers will buy to satisfy a want or need. B) Tasks performed by people that customers will buy to satisfy a want or need. C) The process where a business takes raw materials and processes them or converts them into a finished product for its goods or services. D) The rate at which goods and services are produced based upon total output given total inputs.
D) The rate at which goods and services are produced based upon total output given total inputs.
131) Which data types are typically found in the accounting department? A) Promotion data, sales data, advertising data B) Employee data, promotion data, vacation data C) Investment data, monetary data, reporting data D) Transactional data, purchasing data, payroll data, tax data
D) Transactional data, purchasing data, payroll data, tax data
48) What are prescriptive analytics? A) The scientific process of transforming data into insight for making better decisions. B) Uses techniques that describe past performance and history. C) Uses techniques that extract information from data and use it to predict future trends and identify behavioral patterns. D) Uses techniques that create models indicating the best decision to make or course of action to take
D) Uses techniques that create models indicating the best decision to make or course of action to take
5) Which of the following is NOT considered a core driver of the information age? A) Information B) Business intelligence C) Knowledge D) Variables
D) Variables
89) In terms of big data, what includes the analysis of streaming data as it travels around the Internet? A) Variety B) Veracity C) Volume D) Velocity
D) Velocity
108) What analyzes unstructured data associated with websites to identify consumer behavior and website navigation? A) Social media analysis B) Speech analysis C) Text analysis D) Web analysis
D) Web analysis
25) Which of the following provides an example of information? A) Who is customer number 12345XX? B) What is product number 12345XX? C) What customer number is Bob Smith? D) What is my worst-selling product?
D) What is my worst-selling product?
26) Which of the following provides an example of data? A) Who are my best customers? B) What is my best-selling product? C) What is my worst-selling product? D) Who is customer number 12345XX?
D) Who is customer number 12345XX?
117) The department within a company that supports the sales by planning, pricing, and promoting goods or services is called ___________. A) sales B) operations management C) accounting D) marketing
D) marketing
7) Which of the following is considered a core driver of the information age? A) Business analytics B) Unstructured data C) Analytics D) Knowledge
D. knowledge
198) Competitive data is information collected from multiple sources such as suppliers, customers, competitors, partners, and industries, which analyzes patterns, trends, and relationships for strategic decision making.
b. false
201) Top managers use facts to define the future of the business, analyzing markets, industries, and economies to determine the strategic direction the company must follow to remain unprofitable.
b. false
202) A variable is a business intelligence characteristic that stands for a value that cannot change over time.
b. false
4) Which of the following is NOT considered a core driver of the information age? A) Information B) Business intelligence C) Competitive facts D) Data
c. competitive facts
11) Which of the following is not a technology company but used technology to revamp the business process of selling books? A) Netflix B) Dell C) Zappos D) Amazon
d. Amazon
