ISQS Exam 2

A job shop is an example of a(n): continuous process. intermittent process. specialized process. repetitive process. line process.

intermittent process.

In which stage of the product life cycle should product strategy focus on process modifications as the product is being "fine-tuned" for the market? decline maturity incubation growth introduction

introduction

A restaurant kitchen contains a wall poster that shows, for each sandwich on the menu, a sketch of the ingredients and how they are arranged to make the sandwich. This is an example of a(n): work order. assembly chart. route sheet. assembly drawing. bill of material.

assembly drawing.

3-D printing has proven to be particularly advantageous for: quality function deployment. robust design. computer-aided design. modular design. prototype development and custom products.

prototype development and custom products.

In location planning, environmental regulations, cost and availability of utilities, and taxes are: global factors. country factors. regional/community factors. site-related factors. None of these.

regional/community factors.

A process sheet is a type of: assembly chart. work order. assembly drawing. bill of material. route sheet.

route sheet.

A Six Sigma program has how many defects per million? 2700 3.4 1000 34 6 times the standard deviation

3.4

Bridget's Hamburger Stand uses only 7 ingredients but offers 15 different burgers. This process is known as: Modular design. Value analysis. QFD. Robust design. CAD.

Modular design.

A production manager at a pottery factory has noticed that about 70 percent of defects result from impurities in raw materials, 15 percent result from human error, 10 percent from machine malfunctions, and 5 percent from a variety of other causes. This manager is most likely using: a Pareto chart. a quality loss function. a scatter diagram. a flowchart. a cause-and-effect diagram.

Pareto chart

Currency risk is based on what assumption? Changing product lines by reacting to every current trend may alienate the customer base. Firms that do not continuously innovate will lose market share. The U.S. stock market fluctuates daily. The value of one dollar today is greater than the value of one dollar to be received one year from now. Values of foreign currencies continually rise and fall in most countries.

Values of foreign currencies continually rise and fall in most countries.

"The employee cannot produce products that on average exceed the quality of what the process is capable of producing" expresses a basic philosophy in the writings of: Vilfredo Pareto. Joseph M. Juran. Armand Feigenbaum. W. Edwards Deming. Philip B. Crosby.

W. Edwards Deming.

"Making it right the first time" is: an unrealistic definition of quality. a manufacturing-based definition of quality. a product-based definition of quality. the definition of quality proposed by the American Society for Quality a user-based definition of quality.

a manufacturing-based definition of quality.

Additive manufacturing can use which of the following materials? plastics ceramics living cells chocolate All of these

all of these

Operations managers must be able to anticipate changes in which of the following? product mix product opportunities the products themselves product volume All of these

all of these

Quality function deployment (QFD): determines what will satisfy the customer. translates customer desires into the target design. is used early in the design process. is used to determine where to deploy quality efforts. All of these

all of these

Among the following choices, an operations manager might best evaluate political risk of a country by looking at which type of country ranking? based on corruption based on magnitude of government social programs based on average duration between presidential/prime minister elections based on competitiveness based on cost of doing business

based on corruption

A customer service manager at a retail clothing store has collected numerous customer complaints from the forms they fill out on merchandise returns. To analyze trends or patterns in these returns, she has organized these complaints into a small number of sources or factors. This is most closely related to the ________ tool of TQM. process control chart quality loss function cause-and-effect diagram scatter diagram histogram

cause-and-effect diagram

A regional bookstore chain wants to build a distribution center that is centrally located for its eight retail outlets. It will most likely employ which of the following tools of analysis? assembly line balancing center-of-gravity method load-distance analysis linear programming locational cost-volume analysis

center-of-gravity method

Geographic information systems can assist the location decision by: combining geography with demographic analysis. computerizing factor-rating analysis. providing good Internet placement for virtual storefronts. automating center-of-gravity problems. updating transportation method solutions.

combining geography with demographic analysis.

A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty. The dealership should be ESPECIALLY concerned with which determinants of service quality? understanding/knowing customer, responsiveness, and reliability communication, courtesy, and credibility competence, courtesy, and security communication, responsiveness, and reliability competence, responsiveness, and reliability

communication, courtesy, and credibility

Computer-integrated manufacturing (CIM) includes manufacturing systems that have: transaction processing, management information systems, and decision support systems integrated. robots, automated guided vehicles, and transfer equipment integrated. automated guided vehicles, robots, and process control integrated. computer-aided design, a flexible manufacturing system, inventory control, warehousing and shipping integrated. all of their computers integrated with the marketing department.

computer-aided design, a flexible manufacturing system, inventory control, warehousing and shipping integrated.

3-D printing is an extension of: concurrent engineering. robust design. computer-aided design. modular design. quality function deployment.

computer-aided design.

A location decision for an appliance manufacturer would tend to have what type of focus? education focus environmental focus cost focus revenue focus focus on finding very highly skilled technicians

cost focus

In the mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except: standardization. removing some services. automation. tight quality control. customization.

customization.

Payoffs, alternatives, and expected monetary values are terms associated with: decision trees. quality function deployment. product life-cycle management. make-or-buy analysis. virtual reality.

decision trees

An engineering drawing shows the: dimensions, tolerances, materials, and finishes of a component. materials, finishes, machining operations, and dimensions of a component. cost, materials, tolerances, and lead-time for a component. dimensions, tolerances, cost, and sales or use volume of a component. cost, dimensions, and machining operations for a component.

dimensions, tolerances, materials, and finishes of a component.

Group technology requires that: a specific series of engineering drawings be prepared. all bills of material be prepared using the same format. each component be identified by a coding scheme that specifies size, shape, and the type of processing. the final products be standardized. engineering change notices be linked to each of the bills of material and engineering notices.

each component be identified by a coding scheme that specifies size, shape, and the type of processing.

Building high-morale organizations and building communication networks that include employees are both elements of: employee empowerment. ISO 9000 certification. the tools of TQM. Taguchi methods. Six Sigma certification.

employee empowerment.

Community attitudes, zoning restrictions, and quality of labor force are likely to be considered in which of the following location decision methods? locational cost-volume analysis factor-rating method transportation method simulation center-of-gravity method

factor-rating method

"Operators simply load new programs, as necessary, to produce different products" describes: automated guided vehicles. CAD. process control. vision systems. flexible manufacturing systems.

flexible manufacturing systems.

Advances in technology: have failed to change the level of customer interaction with an organization. have had only a limited impact on services. have had a dramatic impact on customer interaction with services and with products. have dramatically changed health care, but have not changed retailing. have impacted the manufacturing sector only.

have had a dramatic impact on customer interaction with services and with products.

Globalization of the location decision is the result of all EXCEPT which of the following? ease of capital flow between countries high differences in labor costs higher quality of labor overseas market economics more rapid, reliable travel and shipping

higher quality of labor overseas

A product's life cycle is divided into four stages, which are: incubation, growth, maturity, and decline. introduction, growth, stability, and decline. introduction, maturity, saturation, and decline. introduction, growth, saturation, and maturity. introduction, growth, maturity, and decline.

introduction, growth, maturity, and decline.

All of the following costs are likely to decrease as a result of better quality EXCEPT: inspection costs. scrap costs. customer dissatisfaction costs. maintenance costs. warranty and service costs.

maintenance costs.

Reducing the complexity of a product and improving a product's maintainability are activities of: product-by-value analysis. product lifecycle management (PLM). design for destruction (DFD). organizing for product development. manufacturability and value engineering.

manufacturability and value engineering.

At which stage of the product life cycle is product strategy likely to focus on improved cost control? maturity inflation saturation introduction growth

maturity

A good description of source inspection is inspecting: the goods at the production facility before they reach the customer. one's own work. materials upon delivery by the supplier. goods at the supplier's plant. the design specifications.

one's own work.

A checklist is a type of: flowchart Pareto chart kanban. kaizen. poka-yoke.

poka-yoke

Governmental attitudes toward issues such as private property, intellectual property, zoning, pollution, and employment stability may change over time. What is the term associated with this phenomenon? judicial risk democratic risk bureaucratic risk political risk legislative risk

political risk

High fixed costs and low variable costs are typical of which approach? product process mass customization repetitive product and mass customization

product and mass customization

Boeing's 737 airplane and Hewlett-Packard's printer business are examples of using enhancements and migrations of existing products to build on a ________. product platform product foundation product pulpit product dais product template

product platform

Frito-Lay is to ________ focus as Harley Davidson is to ________ focus. product, repetitive product, mass customization process, repetitive process, product repetitive, product

product, repetitive

A route sheet provides a(n): schematic showing how the product is assembled. set of detailed instructions about how to perform a task. sequence of operations necessary to produce the component. exploded view of the product. instruction to make a given quantity of a particular item.

sequence of operations necessary to produce the component.

An assembly drawing: shows an exploded view of the product. lists the operations, including assembly and inspection, necessary to produce the component with the material specified in the bill of material. provides detailed instructions on how to perform a given task. describes the dimensions and finish of each component. shows, in schematic form, how the product is assembled.

shows an exploded view of the product.

An assembly chart: provides detailed instructions on how to perform a given task. shows an exploded view of the product. shows graphically how the product is assembled. describes the dimensions and finish of each component. lists the operations, including assembly and inspection, necessary to produce the component with the material specified in the bill of material.

shows graphically how the product is assembled.

A result of concurrent engineering in product design is: speedier product development. lower quality. less customer demand. higher costs. All of these.

speedier product development.

According to PCN analysis, which process region includes process steps in which one participant is acting on another participant's resources, such as their information, materials, or technologies? independent processing direct interaction surrogate interaction resource processing process domain interaction

surrogate interaction

According to PCN analysis, service operations exist only within the area(s) of: independent processing. independent processing and direct interaction. independent processing and surrogate interaction. independent processing, surrogate interaction, and direct interaction. surrogate interaction and direct interaction.

surrogate interaction and direct interaction.

A graphic technique for defining the relationship between customer desires and product (or service) is: the moment of truth. modular design. product lifecycle management. the house of quality. the assembly drawing.

the house of quality.

One of the similarities between process focus and mass-customization is: the volume of outputs. the use of modules. many departments and many routings. the variety of outputs. All of these are similarities.

the variety of outputs.

Based on his 14 Points, Deming is a strong proponent of: inspection at the end of the production process. an increase in numerical quotas to boost productivity. looking for the cheapest supplier. training and knowledge. All of these.

training and knowledge.

Regal Marine: gets its competitive advantage by being the low-cost producer of boats designed by others. treats the product design decision as critical to its success. has replaced all human labor with robots. no longer builds boats with any wooden parts. designs several new boats each year, but contracts other firms for their manufacture.

treats the product design decision as critical to its success.

La Quinta Inns has a competitive edge over its rivals because it: picks larger locations than its rivals. builds only along interstate highways. has better television advertisements. uses regression analysis to determine which variables most influence profitability. consistently receives four-star ratings for its inns.

uses regression analysis to determine which variables most influence profitability.

Harley Davidson: utilizes job shops to make each of its modules. uses product focused manufacturing. uses a large number of modules to build a small number of different bikes. uses work cells to feed its assembly line. All of these are true.

uses work cells to feed its assembly line.

A document for production that gives the instruction to make a given quantity of a particular item, usually to a given schedule, is a(n): route sheet. value analysis. assembly chart. work order. bill of information.

work order.