IST (True/False Ch 6,7 and 8)
Supply chain efficiency is the extent to which a company's supply chain is focusing on maximizing customer service regardless of procurement, production, and transportation costs.
False
Supply chain execution involves the development of various resource plans to support the efficient and effective production of goods and services.
False
Supply chain management is primarily used to optimize business processes within the organization.
False
Text mining refers to extracting textual information from Web documents.
False
The business processes outlined within strategic plans are often implemented as envisioned at the managerial and operational levels of the organization. (Q74)
False
The efficiency of an SCM system is independent of the data entered into it.
False
The order-to-cash process entails subprocesses such as price and terms negotiations, issuing of the purchase order, receiving the goods, and receiving and paying the invoice.
False
The output from an expert system is called inferencing.
False
To achieve benefits, a service should have interoperability, which means that the service should be usable in many different applications. -Reusability
False
Enterprise resource planning replaces stand-alone applications by providing various modules based on a common database and similar application interfaces that service the entire enterprise rather than portions of it.
True
Expert systems are used to mimic human expertise by manipulating knowledge rather than simply manipulating information.
True
It is possible for a database to consist of only a single file or table.
True
Knowledge portals can be customized to meet the unique needs of their intended users.
True
Master data management is a management rather than a technology-focused issue.
True
Online analytical processing systems are designed for efficient retrieval of data and categorize data as measures and dimensions.
True
Rather than storing information in separate places throughout the organization, enterprise systems provide a central repository common to all corporate users.
True
Sales force automation improves the effectiveness of the marketing function by providing an improved understanding of market conditions, competitors, and products.
True
Sequence discovery is used to discover associations over time.
True
Structured Query Language is the most common language used to interface with RDBMSs.
True
Supply chain management improves the coordination of suppliers, product or service production, and distribution.
True
Supply chain management systems allow users to make trade-offs between efficiency and effectiveness for individual components or raw materials.
True
Systems that focus on the specific needs of individual departments are typically not designed to communicate with other systems in the organization and are therefore referred to as stand-alone applications.
True
The core business processes common to most business organizations are order-to-cash, procure-to-pay, and make-to-stock.
True
The flow of materials from suppliers to customers can be described as a supply network.
True
The main objective of enterprise systems is to create competitive advantage by streamlining business activities within and outside a company.
True
The make-to-order process uses the pull-based approach.
True
The primary use of extranets in organizations is for managing their supply chains.
True
The processes associated with buying goods from external vendors are together referred to as the procure-to-pay process.
True
The structure of the data is typically captured in a data model.
True
There are two major categories of enterprise resource planning (ERP) components—ERP core components and ERP extended components.
True
Using service-oriented architecture, business processes are broken down into individual components that are designed to achieve the desired results for the service consumer.
True
Supply chain effectiveness is the extent to which a company's supply chain is focusing on minimizing procurement, production, and transportation costs sometimes by sacrificing excellent customer service.
False
A legacy system is an integrated suite of business applications for virtually every department, process, and industry, allowing companies to integrate information across operations on a company-wide basis using one large database.
False
Ad hoc queries are always saved because they need to be executed on a regular basis.
False
Although RFID tags contain more information than bar codes, they require time-consuming hand scanning.
False
Customer service and support, the second component of an operational CRM, refers to systems that support the day-to-day sales activities of an organization.
False
Data dictionaries restrict business rules.
False
Data mining agents are also known as shopping bots.
False
Enterprise resource planning core components support the primary external activities of the organization for dealing with suppliers and customers.
False
Enterprise resource planning extended components support internal operations such as financial management, operations management, and human resource management.
False
In a distributed online environment, performing real-time analytical processing enhances the performance of transaction processing.
False
In an operational CRM, marketing, sales, and support personnel see only current interactions with the customer depending on where it occurred within the organization.
False
In the make-to-stock process, raw materials, subcomponents, and accessories are procured based on forecasts, but actual manufacturing does not start until sales orders are received.
False
Information systems management is one of the traditional functional areas that companies are organized around.
False
Internally focused systems coordinate business processes with customers, suppliers, and business partners.
False
Just-in-time is a business model in which the suppliers manage the manufacturer's inventory based on preestablished service levels.
False
One major problem affecting supply chains are ripple effects referred to as the multiplier effect.
False
Online transaction processing (OLTP) systems enable us to fill out a grid, or template, in order to construct a sample or description of the data we would like to see, typically using the drag-and-drop features of a graphical user interface to create a query quickly and easily.
False
Operational customer relationship management system refers to the systems used for providing effective and efficient communication with the customer from the entire organization.
False
Rather than engaging in conversations with their customers, organizations need to start seeing customers as an audience.
False
Data mining algorithms search for patterns, trends, or rules that are hidden in the data.
True
EDI refers to computer-computer communication without any human intervention.
True
Enterprise resource planning control refers to the locus of control over the computing systems and data contained in these systems, as well as decision making authority.
True
A collaborative customer relationship management system supports customer communication and collaboration with the entire organization, thus providing more streamlined customer service with fewer handoffs.
True
A system that communicates across organizational boundaries is sometimes referred to as an interorganizational system (IOS).
True
An intelligent agent is also referred to as a bot.
True
Business analytics augments business intelligence by using predictive analysis to help identify trends or predict business outcomes.
True
By combining human intelligence and reasoning capabilities with technology's retrieval and analysis capabilities, visual analytics can help in decision making.
True
Collaborative customer relationship management enhances communication by understanding customer history and current needs.
True
Customer relationship management allows organizations to focus on driving revenue as well as on reducing costs, as opposed to emphasizing only cost cutting.
True
Customer relationship management applications are commonly integrated with a comprehensive enterprise resource planning implementation to leverage internal and external information to better serve customers.
True
Customer relationship management applications concentrate on the activities involved in promoting and selling products to the customers as well as providing customer service and nourishing long-term relationships.
True
Customer relationship management systems collect data that can be mined to discover the next product line extension that consumers covet.
True
