ITC Chapter 11
About ________ percent of the total economic output of the United States derives from the output of the knowledge and information sectors of the economy.
20
Which of the following is not true about AI technologies?
AI programs today have mastered common sense thinking similar to humans.
Which of the following is a computer-based system that attempts to emulate how humans think and act?
AI technology
Which of the following is the first step in the knowledge management value chain?
Acquire
What is the last value-adding step in the knowledge business value chain?
Apply
Which of the following seeks to enhance human perception by combining a live direct view of the physical world with computer-generated images?
Augmented reality
Which of the following techniques is used for knowledge acquisition
Data Mining
You are advising a video production company on the best type of knowledge management system to help them archive digital video and sound clips. Which of the following will suit their needs?
Digital asset management system
Which of the following types of system enables organizations to digitize, index, and tag structured and unstructured knowledge and documents according to a coherent framework?
ECM
Which of the following are the three major types of knowledge management systems
Enterprise-wide knowledge management systems, KWS, and intelligent techniques
Which of the following describes a difference between neural networks and genetic algorithms
Genetic algorithms are used to evaluate alternative solutions to problems, whereas neural networks are used to discover patterns in data.
Which of the following statements about genetic algorithms is not true
Genetic algorithms discover knowledge by using hardware and software that parallel the processing patterns of the biological or human brain.
Which of the following statements about 3-D printing is not true?
It is incompatible with the cloud.
Which of the following does not describe the dimensions of knowledge in a firm
It is subject to the laws of diminishing returns
Specialized systems built for knowledge workers charged with discovering and creating new knowledge for a company are called:
Knowledge Work Systems (KWS)
What is meant by the statement "knowledge is sticky
Knowledge is hard to move
Which of the following is not one of the main four dimensions of knowledge described in the chapter
Knowledge is timeless
Which of the following statements is not an accurate description of the importance of knowledge to a firm?
Knowledge is unconditional.
Which of the following statements best describes the relationship between collaboration and knowledge management?
Knowledge is useful only when shared with others.
Which of the following is a tool for the management, delivery, tracking, and assessment of various types of employee learning
LMS
Which of the following is a tool for the management, delivery, tracking, and assessment of various types of employee learning?
LMS
What type of intelligent technique helps Netflix develop a personalized selection of videos for customers?
Machine learning
Which of the following statements about natural language processing (NLP) is not true
NLP relies on the use of natural language experts.
Which of the following is a type of intelligent technique?
Neural network
Which of the following has a large number of sensing and processing nodes that continuously interact with each other?
Neural networks
The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of:
Organizational management capital
Computer vision systems rely on which of the following intelligent techniques?
Pattern recognition
Which of the following would not be considered semistructured knowledge?
Request for proposals
Which of the following statements about robotics is not true?
Robotics does not require programming but instead relies solely on AI.
A(n) ________ is a scheme for classifying information and knowledge in such a way that it can be easily accessed.
Taxonomy
An inference engine is:
a strategy used to search through the collection of rules and formulate conclusions.
A MOOC is:
a type of online course
All of the following are typical components or capabilities of an ECM system except:
artificial intelligence tools
The text defines ________ as the flow of events or transactions captured by an organization's system
data
Genetic algorithms:
develop solutions to particular problems using inheritance, crossover, and mutation.
Coca-Cola uses a ________ in order to classify, store and distribute all the images of the brand.
digital asset management system
All of the following are considered to be knowledge workers except
executives
Machine learning systems:
find patterns in large data sets
All of the following are intangible assets of a firm except its:
information technology
Software programs that work without direct human intervention to carry out specific tasks for individual users, business processes, or software applications, are called:
intelligent agents
Expert systems:
lack the general intelligence of human beings.
Intelligent agents rely on:
machine learning.
A(n) ________ is a type of intelligent technique that finds patterns and relationships in massive data sets too large for a human to analyze
neural network
A(n) ________ is a type of intelligent technique that finds patterns and relationships in massive data sets too large for a human to analyze.
neural network
Changing organizational behavior by sensing and responding to new experience and knowledge is called:
organizational learning
Unsupervised machine learning involves:
programs that can detect digital photos of human faces and cats without humans labeling the input photos.
CAD workstations
provide engineers, designers, and factory managers with precise control over industrial design and manufacturing.
________ knowledge exists in formal documents, as well as in formal rules that organizations derive by observing experts and their decision-making behaviors
structured
The text defines ________ as expertise of organizational members that has not been formally documented.
tacit knowledge
In content management, once a taxonomy is developed, documents must then be ________ with the proper classification
tagged
Virtually all expert systems deal with problems:
that are highly structured.
The collection of expert rules developed by expert systems is referred to as:
the knowledge base.
Expert systems are expensive and time consuming to maintain because:
their rules must be reprogrammed every time there is a change in the environment, which in turn may change the applicable rules.
Supervised machine learning involves:
training a neural network to identify digital photos of cars or other objects in a very large dataset, with humans assessing whether the machine is correct or incorrect.
Neural networks:
use Learning Rules to identify the optimal path through the network.
VR systems:
use computer-generated simulations that are so close to reality that users almost believe they are participating in a real-world situation.
Deep learning networks
use multiple layers of neural networks to detect patterns in input data.
