ITIL 4 Section 6 "Continual Improvement"

How should an organization include third-party suppliers in the continual improvement of services? A. Ensure suppliers include details of their approach to service improvement in contracts B. Require evidence that the supplier uses agile development methods C. Require evidence that the supplier implements all improvements using project management practices D. Ensure that all supplier problem management activities result in improvements

A. Ensure suppliers include details of their approach to service improvement in contracts

What should all 'continual improvement' decisions be based on? A. Details of how services are measured B. Accurate and carefully analysed data C. An up-to-date balanced scorecard D. A recent maturity assessment

B. Accurate and carefully analysed data

Measuring progress towards the vision, managing risks, and ensuring overall awareness of the initiatives are key to which of the steps within the CSI model? A) What is the vision B) How do we get there C) Take action D) How do we keep momentum going?

C) Take action

Everything we do must link back to the _________

vision

which is the correct overview of the steps of the ITIL continual improvement model? A) what is the vision; where are we now; where do we want to be; how do we get there; did we get there B) where do we want to be; what is the vision; how do we get there; did we get there; how do we keep momentum going C) what is the vision; where are we now; where do we want to be; how do we get there; take action; did we get there; how do we keep the momentum going

what is the vision where are we now where do we want to be how do we get there take action did we get there how do we keep momentum going?