Jose Omis 350 Final

Which of the following tools is used to analyze customer buying patterns?

Analytical CRM

The role of negotiator falls into which of Mintzberg's managerial classifications?

Decisional

Which supply chain planning function determines how much product is needed to satisfy all customer demands?

Demand planning

From your reading of the chapter's opening case, which of the answers below is not a reason why Avon chose JDA's Manufacturing and Intelligent Fulfillment software?

Develop new products

________ software modules deal with setting employee objectives, performance, and compensation.

ERM

Which of the following provides a suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes?

ERP systems

An information system that combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements and impact analyses, is an example of:

ESS

Which of the following statements about enterprise applications is not true?

Enterprise applications are best implemented when few changes in business processes are required

Which of the following is not true about enterprise systems?

Enterprise systems is expressly built to allow companies to support their existing business practices

A(n) ________ facilitates the solution to unstructured problems by a set of decision makers working together as a group.

GDSS

Google's search engine is an example of which of the following types of decision?

High velocity

The role of spokesperson falls into which of Mintzberg's managerial classifications?

Informational

Why isn't overstocking warehouses an effective solution for a problem of low availability?

It increases inventory costs

An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of:

MIS

The difference between push- and pull-based models is summarized by which of the following slogans?

Make what we sell, not sell what we make

________ software modules seek to enhance collaboration between a company and its selling partners.

PRM

Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain?

Safety stock

A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a(n):

Supply Chain

Which of the following manages the flow of products through distribution centers and warehouses to ensure that products are delivered to the right locations in the most efficient manner?

Supply chain execution system

Concurrent supply chains are made possible by which technology?

The Internet

Which of the following refers to a company's suppliers, the suppliers' suppliers, and the processes for managing relationships with them?

Upstream portion of the supply chain

Enterprise software is built around thousands of predefined business processes that reflect:

best practices

Enterprise application vendors are now including ________ features, such as tools for data visualization, flexible reporting, and ad-hoc analysis, as part of the application.

business intelligence

The measurement of the number of customers who stop using or purchasing products or services from a company is called:

churn rate

To achieve the maximum benefit of a new ERP system, Tasty Baking implemented an enterprise system by:

customizing less than 5 percent of the enterprise system processes

The total time it takes to complete a business process, from start to finish, is called its ________ time.

cycle

A(n) ________ is a BI feature that presents performance data defined by users.

dashboard

Predictive analytics is used for all of the following except:

determining the best routes for product delivery

All of the following managerial roles can be supported by information systems except:

entrepreneur

Group Decision Support Systems (GDSS):

facilitate the solution of unstructured problems

MIS typically produce:

fixed, regularly scheduled reports based on data extracted from the organization's TPS

Supply chain execution systems provide all of the following functions except:

generating demand forecasts for products

Executive Support Systems (ESS):

have the ability to drill down into lower levels of detail

Enterprise systems improve management decision making in all the following ways except:

improving forecasts of consumer behavior

The business value of an effective supply chain management system includes all of the following except:

increased inventory levels

Uncertainties in the supply chain often lead to:

increases in inventory across all tiers

As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are:

information quality, organizational culture, and management filters

In the supply chain, components or parts are referred to as:

intermediate products

When managers represent their company in the outside world and perform symbolic duties, they are acting in their:

interpersonal role

Mintzberg outlined three categories of managerial roles:

interpersonal, informational, and decisional

A scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the assembly line best describes a ________ strategy.

just-in-time

Behavioral models of management see managers as being ________ than does the classical model.

more informal

According to Mintzberg, managers in their informational role act as:

nerve centers of the organization

Decisions regarding managing and monitoring day-to-day business activities are referred to as ________ intelligence.

operational

From your reading of the Soma Bay case study, the company implemented JD Edwards Enterprise One to solve all of the following problems except:

overtaxing of its data centers

A(n) ________ report is produced when a user enters various values in a pivot table to filter data.

parameterized

Supply chain software can be classified as either supply chain ________ systems or supply chain ________ systems.

planning; execution

BI that is designed to determine the most likely effects of changes in the business environment is called:

predictive analytics

A supply chain driven by actual customer orders is called a ________ model.

pull-based

Walmart's continuous replenishment system is an example of a(n) ________ model.

pull-based

A supply chain driven by forecasts of consumer demand follows a(n) ________ model.

push-based

As they move through the supply chain, ________ are transformed into finished products and shipped to retailers and customers.

raw materials

The bullwhip effect can be countered by:

reducing information uncertainty

Coca-Cola implemented enterprise software from Oracle that enabled it to achieve all of the following except:

reducing the number of employees

A pivot table is a(n):

spreadsheet tool that displays two or more dimensions of data in a convenient format

Checking store inventory is an example of a(n) ________ decision.

structured

If you can follow a definite procedure to make a business decision, you are making a(n) ________ decision.

structured

A ________ is an interaction with a customer, such as telephone or customer service desk.

touch point

A well-designed ESS will allow management to:

track the activities of competitors

Supply chain planning systems perform all of the following functions except:

track the physical status of goods