Leadership Chapter 8

Which of the following statements is most likely true about active listening? A. An active listener will generally be thinking about the next thing to say. B. Active listeners usually disrupt the sender's message with questions and comments. C. Active listeners put the sender's message into their own words to improve understanding. D. Effective leaders are naturally good at active listening, which is a skill that cannot be developed.

Active listeners put the sender's message into their own words to improve understanding.

_____ is an effort to attain objectives by attacking or hurting others. A. Acquiescence B. Aggression C. Autonomy D. Assertiveness

Aggression

_____ use a graphic approach to systematically represent the root causes of a problem, the relationships between different causes, and sometimes a prioritization of which causes are most important. A. Cause analysis approaches B. Force field analysis C. Cause-and- effect diagrams D. Root-cause diagrams

Cause-and- effect diagrams

Which of the following statements about defensiveness is most likely FALSE? A. Defensiveness tends to occur when someone feels threatened. B. Defensiveness is an unnatural reaction when someone is criticized. C. Defensiveness lessens a person's ability to use information constructively. D. Putting yourself in someone else's shoes lessens your level of defensiveness.

Defensiveness is an unnatural reaction when someone is criticized.

Which of the following is the most important step in conducting a meeting? A. Listing the objectives B. Determining if it is necessary C. Developing a plan for attaining goals D. Making it convenient for all participants

Determining if it is necessary

A force field analysis is an idea-generating activity conducted in a group setting to formulate creative solutions to a problem.

False

According to the research of Hogan and Morrison, creative people lack assertiveness and are overly concerned with money and success.

False

Credibility is made up of three components: expertise, commitment and relationships.

False

Informal, personal communication is improved when the leader and follower are separated by a desk.

False

Leaders in the second quadrant of the credibility matrix most likely joined the company from an entirely different industry.

False

Regular exercise has been shown to elevate the heart rate so much that it actually increases stress levels.

False

Stress only has negative effects on an individual's health and work.

False

The Abilene paradox occurs when leaders are assertive but unclear with subordinates.

False

The best listeners are passive listeners because they do not interrupt the speaker.

False

The first stage of problem solving is analyzing the cause of the problem.

False

Which of the following is the correct sequence of events according to the systems view of communication? A. Intention, reception, expression, feedback, interpretation, new intentions. B. Intention, expression, reception, interpretation, feedback, new intentions. C. New intentions, reception, expression, intention, interpretation, feedback. D. Expression, new intention, feedback, interpretation, reception, intention.

Intention, expression, reception, interpretation, feedback, new intentions.

Which of the following is the LEAST likely way to increase assertiveness? A. Using first-person pronouns when speaking B. Learning to say "yes" to others more often C. Having self-talk that is positive and affirming D. Being persistent when seeking objectives

Learning to say "yes" to others more often

Using the example of starting a new exercise program, which of the following would be a restraining force in a force field analysis? A. Dissatisfaction with appearance B. Coworkers entering a 10K run C. No regular exercise partner D. Concern for health

No regular exercise partner

Which of the following would most likely result from too much stress? A. Low employee turnover B. Inadequate communication C. Reduced job performance D. Increased level of passive listening

Reduced job performance

_____ is defined as the process by which we perceive and respond to situations that challenge us. A. Performance B. Depression C. Emotion D. Stress

Stress

Which of the following statements is NOT accurate concerning listening? A. The best listeners are passive listeners. B. Active listening demonstrates respect for others. C. Listening to others is just as important as expressing oneself clearly to them. D. Much of the information leaders have comes from listening to what goes on around them.

The best listeners are passive listeners

Leaders who are new college hires most likely fall into which of the following quadrants of the credibility matrix? A. First B. Second C. Third D. Fourth

Third

Which of the following is the correct sequence of events that take place in stress management according to the A-B- C model? A. Triggering event; feelings and behaviors B. Triggering event; your thinking; feelings and behaviors C. Triggering event; feelings and behaviors; your thinking D. Triggering event; self-talk; group brainstorming for a solution

Triggering event; your thinking; feelings and behaviors

A group consisting of individuals with a variety of experiences, values, and preferences will most likely be creative but could experience a high degree of conflict, which may make it difficult for the leader to get consensus on a final solution.

True

A leader's credo should describe what the leader believes in and will or will not stand for.

True

An active listener uses paraphrasing to improve understanding.

True

Communication effectiveness is the degree to which someone tells others something and ensures that they understand what was said.

True

During brainstorming sessions, leaders should encourage group members to piggyback off the ideas of other people.

True

Leaders can encourage creativity in an organization by delegating authority and empowering followers to take risks.

True

Leaders should praise followers in public and punish them in private.

True

Meetings should only be called if the potential benefits outweigh the costs.

True

Studies show that credibility is one of the most important components of leadership success.

True

The A-B- C model is a stress management tool for changing a person's self-talk during stressful events.

True

Which of the following would be best for managing stress? A. Trying to breathe in a shallow manner B. Using progressive muscle relaxation techniques C. Consuming regular amounts of alcohol with peers D. Avoiding discussions about work with family members

Using progressive muscle relaxation techniques

All of the following are guidelines for effectively managing stress EXCEPT: A. getting an adequate amount of sleep. B. developing supportive relationships. C. avoiding exercise late in the day. D. learning how to relax.

avoiding exercise late in the day.

The degree to which someone tells others something and ensures that they understand what was said is called: A. active communication. B. expression effectiveness. C. the intention component. D. communication effectiveness.

communication effectiveness.

A leader in the first quadrant of the credibility matrix has a _____ of trust and a _____ of expertise. A. low level; low level B. low level; high level C. high level; high level D. high level; low level

high level; high level

The _____ component of assertiveness skills concerns knowing where and when not to behave assertively. A. evaluative B. behavioral C. knowledge D. assertive

knowledge

One way to maximize the attendance and benefits of a meeting is to: A. make it convenient. B. encourage participation. C. stick to the agenda. D. provide pertinent materials.

make it convenient.

All of the following are ways leaders can improve communication skills EXCEPT: A. knowing the purpose of the message. B. choosing an appropriate medium. C. using constructive sarcasm. D. sending clear signals.

using constructive sarcasm.